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Sarah Cuffee

7339 West Kenmore Drive Apt #1, Norfolk VA 23505


Home: (757) 785-8565 - scuffee3@cox.net

Summary
To obtain position as an Extension Agent, FCS, SNAP-Ed.
Experience
Customer Care Representative
January 2015 to Current
HRSD
Respond to customer injuries via telephone, email and mail daily.
Review customer information for accuracy and update as needed.
Conduct review of customer account transactions and makes informed decisions regarding adjustments,
special arrangements and application or removal of special fees.
Seek to attain payment of delinquent customer account balances.
PRN Diet Clerk
January 2013 to May 2017
Chesapeake Regional Medical Center
Maintain extensive knowledge of all diets and restrictions of certain foods to prevent harm to patients.
Assist patients in completion of menu selections and offers alternatives as needed.
Collect and review menus, entering data and ensuring adequate supplies are on hand for patient meals.
Maintain, secure and verify patient information.
Effectively educate patients on special diets such as Renal and Diabetic diets.
Order Services Representative
January 2013 to January 2015
QVC
Effectively communicate with customers and provide customer service via phone.
Input sales orders in the order entry system completing fields such as name, address, account number,
item number and price.
Process over the phone, check, PayPal and credit card payments.
Customer Service Representative
January 2009 to January 2012
Alorica
Provided exceptional customer service for major telecommunications company.
Retained customers by building and maintaining strong relationships.
Resolved technical issues, complex billing problems and reinstated prior accounts.
Customer Service Technician
January 2006 to January 2007
Department of Motor Vehicles
Provided direct customer relations face-to-face or telephone.
Maintained and reconciled daily cash transactions, issued Drivers and CDL licenses and renewed,
reissued and reinstated vehicle registrations.
Researched and resolve customer questions regarding driving records interpret agency, state and federal
regulations, policies and procedures and maintain decal inventory.

Education and Training


Bachelor of Science : Exercise Science/ Dietetics, 2014
Norfolk State University Va.
Exercise Science/ Dietetics
Skills
Excel, Word, Access, Outlook and Powerpoint.
Volunteer
Chesapeake Regional Medical Center (2012-2013)
Menu delivery and pick up.
Handle special request and needs, data entry and ensure patient satisfaction.
Become familiar with special diets, diet restrictions and modified diets.
Virginia Cooperative Extension Portsmouth (2013- current)
Mater Food Volunteer
Assist Extension's family and consumer sciences agents with education at food distribution sites.
Work with extension agent and community organizations to reach limited- income communities.
Provide nutritional information at health fairs and after school programs.
Prepare lesson plans and teach nutrition classes.
YWCA & Southeastern Food bank (2013-2013)
Provide nutritional training at Kids Cafes within Hampton Roads.
Emphasize the importance of consuming fruits and vegetables.
Lott Carey International Youth Development 59th Youth Seminar & Food Bank (2013)
Provide nutritional training.
Assist youth with reading and understanding nutrition labels.
2013 Provide nutritional training. Assist youth with reading and understanding nutrition labels.
Demonstrate how to read food labels.