iFixit Team Charter Prompt*

To: Dr. Bruce

From: iFixit Team: Espresso Fix
Date: 19 September 2017
Subject: iFixit Team Charter Prompt

Team Members: Team Expresso Fix

Samantha Lai - Project Manager ENG360
Elizabeth Nguyen - Editing Manager
Alexis Gamez - Photography and Design Manager
Jan Chen - Research Manager

Mission Statement:
The purpose of Team Espresso Fix is not only to fix the Ninja Cold Brew Coffee Machine, but to also give others the
opportunity to learn how to fix one for themselves. We will make a simple and easy to follow instruction manual for
the iFixit Companys worldwide audience.

Overall Performance Expectations for the Project and Team:

Expected upon all our team for the iFixit Project is: full communication, interaction, and hands-on effort. Everyone is
expected to do their part and give help as needed. Although we are all managers of this project, it does not limit us to
give assistance to our fellow teammates in all aspects of work.

Resolving Conflict:
A variety of individuals worldwide from different levels of organizations have organized an online site as a resource
for resolving conflict and avoiding tension called Mind Tools. They help over 27 million people yearly, and have
become one of the worlds most popular career and management solutions. In their article, Conflict Resolution,
Mind Tools recommends using the Interest-Based Relational approach with steps such as treating others with respect,
separate people from problem, understand opposing point of views, listen before talking, and lastly explore all options.
Incorporating such tips into our own group resolution plan can help with any potential future conflicts resolutions.

Communication and Team Meetings:

Meetings are twice every week in the classroom and outside of class as needed. They are set to be in person and/or
through text through the Group Me App. Locations will be set the week of, by default in the library on campus, at the
best available time for everyone. Each teammate is given a full 24hour time frame to respond group conversations
without warning or strike. Absences will be recorded. They will receive a warning or strike when absent without notice
in scheduled meetings outside of class, group conversations, and/or class.

Further Action Plan Policy:

If a group member does not follow the guideline above, then the following will take place:
1. Declare a first warning (reviewed by Professor).
2. Declare a second warning. Discuss about how to deal with the situation with team and Professor.
3. Bring Professor a firing request.

Timeline to Obey by:

Assignment - (Due dates) - Team member accountable for submitting
Team member accountable for submitting Group Charter 9/19.
Project Manager Submit Proposal Letter to iFixit 9/25.
Photo days will be TBA of the week starting (October).
Email trouble shootings page to iFixit 10/6; submit to Professor Bruce 10/9.
Email device page to iFixit 10/8; submit to Titanium 10/11.
Email completed Guide Page to iFixit 10/22; submit to Titanium 10/25; email to iFixit 11/02.
Timesheet:
Initial after time and work done.
Topics and Due Dates: What Was Worked On: Time Allotted: Name of Member(s):

Group Charter Prompt; Scenario, Format, Content, 09/13/17 Alexis

due 19 September Monday by 11:55pm on and Research Requirement Wednesday - last Elizabeth
Titanium 20 min in class Jan
Sam

Proposal; Abstract, Introduction, Project 9/13/17 Alexis

due 28 September Saturday by 11:55pm Description, Timeline Wednesday Elizabeth
send proposal to iFixit, then upload last 10 mins in Jan
response to Titanium class Sam

Troubleshooting Page; Identify Common Issues, 9/25/17 Sam

due 9 October Saturday by 11:55pm send Solutions Monday
to iFixit, then upload response to Titanium

Progress Report Purpose, Summary, Problems 10/02/17 Alexis

Encountered, Completed iFixit Monday, Elizabeth
Tasks, Current Work, 10/13/17 Friday, Jan
Remaining Work 10/22/17 Sam
Sunday,
11/30/17
Thursday

Device Page Troubleshooting, Background 10/09/17 Alexis

and Information, Additional Monday
Information

Guide; Guide Images, Guide Text, 10/16/17 Alexis

due 27 October Friday by 11:55pm send to Guide Mechanics Monday 5 Elizabeth
iFixit, then upload response to Titanium hours in group Jan
meeting Sam

Evaluation Memo Completed Steps and Unusual 10/25/17 Sam

Elements, Group Evaluation, Wednesday
Contribution, Future last 25 mins in
Preparation, Perspective on class
Projects Effectiveness

iFixit Project Folder Final; Timesheet, 11/08/17 whole Alexis

due 9 November Saturday by 11:55pm on Editing/Proofreading class time 1 Elizabeth
Titanium Everything, Flow Chart, Final hour and 15 Jan
Project Folder mins Sam

Research Requirement:
When working together as a team, everyone has to collaboratively and effectively portray their roles by
establishing priorities to show good organization. Team members should contribute ideas and/or opinions to
the project manager, who compiles them anonymously and distributes them with the next meeting agenda,
(Wolfe 55). It means the project manager has to record and share everyones ideas with the team.
When the collaboration is stressful, the conflict would happen. Team members would be frustrated and
angry with each other because of one's personality or transactions about the project, (Markel 40). It means
that everyone has to work together to succeed.
 Works Cited:

Manktelow, J., Eyre, E., Jackson, K., Cook, L., Edwards, S., Bishop, L., Moss, I., Conflict Resolution: Using
www.mindtools.com/pages/article/newLDR_81.htm.

Wolfe, J. (2010). Team Writing: A Guide to Working in Groups. Boston: Bedford/St. Martin's Markel, M. (2016).
Practical Strategies: For Technical Communication. Boston: Bedford/St. Martin's.