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Nokia-Connecting People: this slogan is known all over the world. Nokia
employs 50, 000 people in 120 countries. Currently every third mobile
phone sold in the world is a Nokia. The Nokia Company is today one of
the worlds leading high tech companies. Its rapidly growth in the 1990s
coincided with a basal structural change of the Finnish economy and
industry. In this restructuring process Nokia played an important role.
Despite the fact that Nokia is a leading multinational company, a major
part of its business is located in Finland. Nokia plays a significantly role in
the economic growth of Finland, which has been one of the fastest in
whole Europe.
A lot of brands selling and manufacturing cell phones and mobiles are in
the market but Nokia cell phones are the leaders in the race. With over a
dozen varieties and models lining up every day the customer is left in
confusion as to what to buy. With the market gearing up with new
companies in the foray Nokia manufactures have accepted the challenge.
They are coming up with latest technologies being put to test. The
company believes in customer satisfaction and that is the success of their
being the leaders in cell phones.
Nokia has a number of models to offer like the Nokia 1000series, Nokia
2000series, Nokia 3000series, Nokia 5000series, Nokia6000series, Nokia
7000series, Nokia8000series, Nokia9000series, Nokia E series, Nokia N
series, and others.
These cells come in slides, flips, smart phone and standard models. The
brand boasts of varied features like Bluetooth, color screen, 3G, GPRS,
GPS, IRDA, Infrared, Java enabled, MMS enabled, MP3 player,
Polyphonic ring tones, Radio, Snap on cover, USB, Streaming video,
Vibration, etc along with cameras with VGA camera, 1-1.9 mega pixels, 2-
3.5 mega pixels, 3.5mega pixels and more. The Nokia cell phones has
something in terms of design and its user-friendly features are
unremarkable.
The Nokia Company also provides a host of accessories which come
along with the hand sets like chargers, batteries, ear phones /headset and
the manual which describes how to use the piece. There are other
accessories like cases and pouches, chargers, data cables, enhancements,
faceplates, Hands free headsets. You can also buy other accessories which
enhance your set. The other fancy accessories are chains, flashers,
holders, LCD screens, Scratch guard, stylus, memory card readers, etc.
Nokia mobile phones have a wide price range. Depending on the price
are the different features installed. But the basic purpose is served
whatever be the price. Nokia phones are a must own gadget these days.
Shareholder Value
In order to gauge the companys performance in these two areas, there are
a couple of specific indicators that Nokia is looking for. Shareholder value
is increased through the success of the business. Nokia gives four areas that
will become the primary focus of each of the business areas and gauge its
success.
However, the company as a whole is not doing so well. With all their sales
dropping, the only thing that is increasing is the sale of their Nokia Lumia.
Even at the number four spot, Nokia only holds a measly 4.1% of the
smartphone industry in the US, and their overall sales are declining (Shah,
2013). Therefore, I would say they are not doing a very good job at
fulfilling their mission statement. If Apple had the same mission statement,
leading the sales of smartphones in the US at a whopping 33.7%, the
statement would be more accurate in saying that they plan to connect
people around the world and lead the industry.
Vision of Nokia :
We are innovating the global nervous system, a seamless web of
interconnected intelligence that senses and adapts to the world around us
a cognitive, self-learning network that fluidly responds and adapts,
enhancing how we live and work.
That is why our focus is, and has always been, on people. We create
technology that helps people thrive.
Our values :
It is through our people and culture that we shape technology to serve
human needs. Our pursuit of performance with integrity and sustainability
a culture that stems from our Finnish roots is key to why our
customers and partners choose to work with us.
Respect:
Acting with uncompromising integrity, we work openly and
collaboratively, seeking to earn respect from others
Challenge:
We are never complacent, ask tough questions, and push for higher
performance to deliver the right results
Achievement:
We take responsibility, and are accountable for driving quality, setting
high standards, and striving for continuous improvement
Renewal:
We constantly refine our skills, learn and embrace new ways of doing
thing, and adapt to the world around us
Domestic strategy:
Vision for future:
The main vision as stated on website and an punch line of Nokia"
"Connecting people" is now connecting people to what matters - whatever
that means for each person - giving them the power to make the most of
every moment, everywhere, any time. Connecting the "we" is more
powerful than just the individual. That's how Nokia is needed to help
make the world a better place for everyone." (http://www.nokia.com)
Strategy of company:
The Nokia website states on its blog that "To do this we will become the
leading provider of mobile solutions. Our solutions strategy leverages one
of our greatest assets - a portfolio of outstanding devices, with unmatched
scale and geographic reach. We couple them with smart services,
integrated via an intuitive and seamless user experience. We differentiate
these solutions offerings based on our in-depth consumer understanding,
with a strong focus on social location (people and places)."
(http://www.nokia.com)
MARKETING OBJECTIVES:
Maintain positive, strong growth every quarter by selling more and
more no. of cell phone.
Achieve a steady increase in market penetration
To maintain its position of India's no. 1 cell phone producing
company.
Maintaining its reputation.
2. Price:
Domestic strategy: The prices of mobile phones are comparatively
according to the economy of the country. So the call rates in Finland are
also comparatively high. But as there are very less competition so price of
cell phone is high.
Global strategy: The Indian mobile market has an over 170million
subscribers making it the most cost effective player in this industry
worldwide. More over India has the most lowest call rates and apart from
this mobile phone calling from anywhere around the world is just two
cents per minute, as in front of China it is four cents. The market is also
aiming at immense growth. But so far Nokia is aiming at its Penetration-
Led strategy which means having a mobile phone with every single person
of the world. They are targeting at retaining their costomer which they
have termed as replacement-Led. From a survey its been known that
costumers in India tend to change their mobile phones very frequently.
And whenever they come to change their phone are willing to pay an extra
penny for a new upgraded handset. Thus in this way Nokia have managed
to keep their price change as per the demand of its customers In India.
3. Promotion:
Domestic strategy: Nokia is already a Finland company. So it is already
a famous brand. Thus it does not require much of promotional activities
to be done.
4. Place:
Domestic strategy: In its domestic strategy it is already defined the
places it has to cover. Which include whole of the country?
Global strategy: For Nokia it was very important to keep a strong
distribution channel so that the customer gets a product at right time and
at a right place. Thus for this Nokia started its website, showrooms, marts
and etc.
Organization culture:
NOKIA is the leading mobile company all over the world which started
their operation in the early 1980s. The values of NOKIA are customer
satisfaction, respect for individuals, achievement and continuous learning.
Customer satisfaction means how satisfaction is the customer with the
effort of organization in the marketplace. NOKIA has their dedicated
sales and marketing personnel's with logistic and sourcing functions.
Keeping in mind that, what will best suit the customers and what are their
needs, NOKIA randomly responding to the customers and making things
according to their customers' choice.
Respect for individuals means to give attention to each and every
individual for their opinion. NOKIA gives opportunities for personal
growth. NOKIA encourage new strategy to change the global market.
They also emphasise on constant attention to the objectives. Continuous
learning means NOKIA always encourage improving the perfections.
NOKIA encourage developing mobile with affordable cost and also which
can help increasing economic growth along with quality of life.
NOKIA support constant innovation on human technology to improve
communication and finding the new ways of interchanging information.
NOKIA provides opportunity to grow personally, give confidence to
come with new ideas and creation, motivates high quality people to serve
the best customer service.
2011 To 2014:
In 2010, pressure on Nokia increased dramatically as Android and iOS
continued to make gains.[101] Other Symbian OEMs including Samsung
Electronics and Sony Ericsson chose to make Android-based
smartphones instead of Symbian,[102] and by mid-2010 Nokia was its only
OEM outside Japan. Nokia developed Symbian^3 to replace S60, but it
never became popular.[103] By Q4 2010, Symbian's market share dipped to
32%, surpassing Android's at 30%.[104] Despite losing share, the smartphone
unit was profitable and smartphone unit sales increased every quarter
during 2010.[105] An estimated 4 million units were sold in Q4 2010.[106]
In February 2010, Nokia and Intel announced MeeGo, a merger of their
Linux-based Maemo and Moblin projects aiming to create a unified
mobile operating system for a wide array of devices, including tablets and
smartphones.[107][108] In particular, Nokia planned to use MeeGo as a
successor to Symbian on its future smartphones, but despite of warm
reception from all markets only Nokia N9 has been launched.[109]
In an employee memo that surfaced in February 2011, Elop infamously
described Nokia as being on a "burning platform", blaming the "war
of ecosystems" between iOS and Android as part of Nokia's overall
struggle, and asserting that the company needed to make major changes to
its operation.
2014 Of Nokia:
In October 2014, Nokia and China Mobile signed a $970 million
framework deal for delivery between 2014 and 2015.[165]
On November 17, 2014, Nokia technologies head Ramzi Haidamus
disclosed that the company planned to re-enter the consumer electronics
business by licensing in-house hardware designs and technologies to third-
party manufacturers. Haidamus stated that the Nokia brand was "valuable"
but "is diminishing in value, and thats why it is important that we reverse
that trend very quickly, imminently."[166] The next day, Nokia unveiled
the N1, an Android tablet manufactured by Foxconn, as its first product
following the Microsoft sale.[167] Haidamus emphasized that devices
released under these licensing agreements would be held to high
standards in production quality, and would "look and feel just like Nokia
built it."[168]
Return of Nokia mobile devices:
It was reported on 18 May 2016 that Microsoft had sold the Nokia-
branded featurephone division to FIH Mobile, a division of Foxconn,
and HMD, a new company in Finland. The two will be working together
to create Nokia-branded devices.[179] Nokia will be providing brand and
patent licensing to HMD, and will take a seat on the board of directors of
the company.[180]
A leaked slideshow said that up to 7 Android devices will released in
2017. Nokia 6, a Qualcomm Snapdragon 430 powered mid-range
smartphone is the first Android device and launched on 8 January 2017
and there is more phones arrived soon named Nokia 5, Nokia 3, Nokia
3310 and nokia 6 art.
Opportunity:
It has a great opportunity in this huge.
Opportunity to capture the rural Indian market.
Most reliable company so people trust it more compare to others.
India standard of living is also increases, so people are becoming
more and more trend oriented.
Threat:
New players are entering with new features to attract the customers.
Previously other companies were not providing user friendly mobile
but now they have started meeting customers need.
Conclusion
Thus at the last I want to conclude the following points:
The main and the most important thing which Nokia kept in mind while
entering the Indian market was its culture and values. Which any
company should take care when it is entering into global market with its
global strategy.
Recommendation:
When firm is going to enter a new market it should first study the
global market.
Proper analysis of the market should be done.
The perception of the customer, their religion, there values all
should be studied very well before entering into global market and
before preparing global strategy.
Thus manager good strategy can make firm earn more profit and
vice versa.