ANITHA PETER

+91-8767222043
anithapeter91@yahoo.co.in
103, Shri Shiv Siddhi CHS, Masoba Maidan , Kalyan (West), Maharastra, India,

Professional Profile Senior Associate-(Insurance Processing and client

servicing)

A competent professional with 4 years of experience in:

~ Insurance Processing ~ Client Servicing ~ Back Office Processing

~ Liaison & Coordination ~ Analysis & Problem Solving ~ Training & Development
~ Vendor Management ~ Paying & Billing ~ Team Management

Vital Knowledge on Processing & Servicing of Insurance policy documents.

Adept in following strategies and management plans and ensuring accuracy in work processes.
Proficient in communicational skills to enhance the customer satisfaction.
Demonstrated abilities on Managing client request, Servicing request within defined SLA's
Pivotal in evaluating and troubleshooting issues and queries for both the client and the team.
Impeccable efficiency on Maintaining all requisite processing records, files and registers.
Assist in internal audit and ensure actionable's are complied with within committed timelines.
Compliance with financial and process controls.
An innovative, loyal & result-orientated professional with strong planning, communication, interpersonal, people management
& negotiation skills

EDUCATION:

M.Com in Management from Mumbai University of

Distant Education, India in 2015

B.Com from R.K.Talreja College of Arts , Science and

Commerce , Mumbai in 2012

OTHER COURSES:

Master of Science in IT Skills

Typing English 30 w.p.m with Distinction Set
COMPUTER SKILLS:

Microsoft Office
Skilled Personnel in MS Excel with Various Functions

AREAS OF EXPERTISE

Being responsible for execution of activities which are sent by clients via emails
Analyzing the issues on the policies which are huge accounts
Monitoring the daily target and their task completion
Generating reports and auditing the files for Compliance purposes
Problem solving with regards to the queries sent by our off shore clients.
Checking and delivering policies, following up paying and billing associated with insurance processes for the clients.
Providing secure financing proposals for the clients through performing in part of analysis and risk identification to the clients.
 CAREER REVIEW

October 2012 Till Date: Willis Towers Watson as Senior Associate Billing & Payment
Role:
Handling policy authorization, premium invoicing and Invoice authorization
Interact with client and understand /deliver all client requirements
To ensure consistent performance in the team and therefore delivery of excellent service to the client
Ensuring smooth inflow and outflow of work by maintaining proper records
Solving queries for the Accounting, Claims and BST(Bureau Department)
Supporting the Team Leader in maintaining any management reports
Ensuring delivery of the Service Level Agreement consistently
To assist the trainees in regards to any query raised

Accomplishments:

Got appreciation from management for being trained in each task in Skyline project (transfer of work from UK to India) and also
downloading and training team members on same.
Got appreciation from Account handlers for resolving complex cross over entities transactions
Was awarded and also appreciated for completing a transition projecting of back loading and billing within very short period
and also handling the project single handedly

PROFESSIONAL ENHANCEMENTS

Attended:
Anti-Bribery Session
Sanctions and Compliance Session

Underwent:
Advanced Microsoft word training
Email Etiquette training
Time management

PERSONAL DETAILS

Date of Birth: 19th July, 1991 | Linguistic Abilities: English, Hindi & Malayalam
Passport Number: K8927030 (Date of Expiry 19th Dec, 2022)
Citizenship: Indian

REFERENCES

Alcina Mascrenhas , Manager, Willis Towers Watson

Thane Mumbai

Anil Nair, Team Leader, Willis Towers Watson

Thane Mumbai

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.