IT Department

develops and maintains information systems.

provides technical support

Director

1. Application Development provides leadership and overall guidance

A popular model for IS development is a project oriented team using
RAD (Rapid application development) resembles a condensed version of the
entire SDLC, with users involved every step of the way
o Provides a fast-track approach to a full spectrum of system
development tasks which includes the PADL
JAD (Joint application development) user-oriented technique for fact finding
and requirements modeling
o System developers use this whenever group input and interaction are
desired
2. Systems Support and Security - provides vital protection and maintenance services for system
hardware and software, including enterprise computing systems, networks, transaction
processing systems, and corporate IT infrastructure.
3. User Support - provides users with technical information, training and productivity support.
usually called service desk or help desk
trains users and managers on application software such as e-mail, word processing,
spreadsheets, and graphics packages.
User support specialists answer questions, troubleshoot problems, and serve as a
clearinghouse for user problems and solutions.
4. Database Administration - involves data design, management, security and backup, and access.
mission critical database applications require continuous attention and technical
support.
5. Network Administration - includes hardware and software maintenance, support and security.
controlling user access, network administrators install, configure, manage, monitor, and
maintain network applications.
6. Web Support - (Web Support Specialists) design and construct Web pages, monitor traffic,
manage hardware and software, and link Web-based applications to the companys information
systems.
Reliable, high-quality Web support is critical for companies engaged in e-commerce.
7. QA (Quality Assurance) reviews and tests all applications and systems changes to verify
specifications and software quality standards.
usually a separate unit that reports directly to IT management