** General Email Writing Consideration: 1. Conciseness: Make the sentences shortonly the essentials.

Use words ** Email: It has grown because it Eliminates "telephone tag.", Saves time, Speeds up decision making, Is cheap, Provides
economically. Paraphrase previous messages concisely. Quote selectively. 2, Clarity: Practice clear writing techniques. a written record.. But it has disadvantages: It is not confidential, It doesn't show emotions. It may be ignored or delayed. Email
Review from preceding chapters. 3.Etiquette: Be courteous and fair. Avoid flaming (anger displays) NO offensive or should be avoided when The message is long, complicated, or needs negotiating. Content needs discussion. Content
abusive emails should be sent, and no upper case, as that is considered SCREAMING 4. Correctness: Emails fast pace needs softening in tone, voice, or words. The message is used to avoid unpleasant and uncomfortable personal contact.
often leads to incorrect writing. Avoid a sloppy writing tendency.. Error-filled writing conveys ignorance. The message contains sensitive issues.

.. ** Problems: Mr. Braden: Your January 17 inquiry addressed to the Training Director has been referred to me for
attention since we have no one with that title. I do have some training responsibilities and was the one who organized the
in-house course in clear writing. You asked five questions about our course. ** Solution: The opening is indirect. It is
slowa full paragraph of obvious and unnecessary explanation. The organization throughout is bad. The answers to most
of the questions are scattered throughout the message. More specifically, the information concerning the professors
performance appears in paragraphs 2, 3, and 4, the information on format of the instruction is in paragraphs 3 and 4, the
answer to the question on employee evaluation appears in paragraphs 2 and 3, and the response to the question about
adaptation is in paragraphs 3 and 4. Only the question about homework is answered in one place (paragraph 2).
Unnecessary shift from we to I. Please be informed These words from the old business language are unnecessarily Even so, we stand finally grants the adjustment, but does so grudgingly.
harsh and overly formal. The close is not the friendly, goodwill comment it should be. ** Problem: Subject: ThanksHey,
Prof. Smith, Thanks for the hot tip on the job! Im interviewing there tomorrow!
Sarah. Solution: The subject line: It is too brief and abrupt. "Thanks" for what?v"Hey, Prof. Smith": It's is too informal an
address.vThe tone, style, and content of the message: If a more formal/less casual tone is required, the student might
want to say "Thank you for the lead on the sales position at ABC Company. I am interviewing tomorrow."
** Problem: Dear Ms. Orwig: Your May 3 letter in which you claim that the HP Color LaserJet was received in damaged condition
has been carefully considered. We inspect all our printers carefully before packing them, and we pack them carefully in strong
boxes with impact resistant supports that hold them snugly. Thus we cannot understand how the damage could have occurred.
Solution: The opening is indirect and slow. The good news is delayed a full paragraph.
received in damaged condition negative
in which you claim questions readers honesty, negative
cannot understand talks down, negative
damage (two occurrences)negative
However, we must unnecessarily firm and appears to question readers honesty.
After your claim of damage has been verified, unnecessarily negative, questions readers honesty.
We regret any inconvenience well intended, but places too much emphasis on what went wrong.
and assure you that an attempt to explain, but scant and not convincing; not a suitable topic for the closenot the friendly
talk needed

Problem: Subject: Store details needed .Mr. Meeks: This is in response to your advertisement in the May 17 Daily Bulletin
in which you describe a convenience store in Clark City that you want to sell. I am very much interested since I would like
to relocate in that area. Solution:
This is in response to a slow, indirect opening, obvious
I am very much interested obvious
I need some preliminary information.hints that information is needed but doesnt ask
Most important is Names the information wanted, but is not in question form
I am wondering another hint for information needed, not in question form, and too much in one sentence
I would also like also a hint for information needed; too much in one sentence
I need to know Another hint for information; and too many items of information wanted in a sentence
Hoping that you can get an old-style rubberstamp close