Fontbonne University ISPP

Manager Shadowing Checklist

Instructions: Complete the checklist below while shadowing each manager and/or supervisor at
your site, then respond to the reflection questions.
Manager Shadowing Checklist
Site: SSM St. Joseph Lake St. Louis

Manager / supervisor Brytani Hoefle

name:

Manager / supervisor Food Service Manager

job title:
Area/Topic Did you observe management involvement in any of the following
activities?
Yes No Describe what you observed.
Kitchen Safety
Check fire X
extinguishers
Maintain aisles/exits X

Knife handling X Leaving knives out was a big problem at this site,
so we did a lot of talking with staff about it.
Wet floors X There was a leak in the cleaning supply closet,
which they had to fix for the health inspector.
Proper lifting X Proper lifting was discussed at the huddle.

Trip hazards X Keeping boxes off the floor was discussed at

huddle.
Proper footwear X A new employee wore shoes that were not slip
resistant, so he was given slip resistant covers for
his shoes.
Other

HACCP

Checking X The temperature logs needed to be checked because

temperature logs staff were not taking temps of the food often times
and just filling in the temperatures at a later time.
Proper receiving X

Proper thawing X

Cross-contamination X

Proper glove usage X

 Fontbonne University ISPP
Manager Shadowing Checklist
Proper storage X We had to rearrage the cooks drawers because raw
shrimp was above the spinach and other ready to
eat items.
Proper cooling X

Proper service of X
food
Other
Human Resources
Effective X
communication
Monitoring policies X
and procedures
Orientation or X
training
Employee coaching X
or counseling
Scheduling issues X Brytani is in charge of making the schedule, so she
dealt with a lot of scheduling issues.
Recriting/ X
Interviewing/hiring

Payroll X

Other

Purchasing
Inventory X

Ordering X

Processing invoices X
for payment
Receiving X

Storage X

Other

Food Production
Menu planning X

Catering planning X

Special day in caf X

planning
 Fontbonne University ISPP
Manager Shadowing Checklist
Monitor hot X
production
Monitor cold X
production
Monitor line set up X Brytani helped with the patient tray line in her
down time.
Other
Budget/Financial
Cash handling X
procedures
Cashier audit X

Weekly financial X
reporting
Tracking of X
free/reduced meals
Other

Meetings
Supervisor (e.g. X
client, principal,
superintendent, etc.)
Customers (e.g. X
Wellness
Committees, PTOs,
focus groups, etc.
Vendors X

Other (please
describe)

Reflection questions:

1. What is this persons management style (i.e. democratic, autocratic, laissez-faire, etc.?) How do
you know?
a. Does this style resonate with you? Why/why not?
This managers style is laissez-faire. She does her job and helps out when she gets extra time,
but does not actively make decisions or guide staff. This style does not resonate with me
because I noticed a lot of things that needed to be addressed to improve sanitation practices.
Staff were also on their phones a lot while working, which is also a sanitation issue. These staff
needed more active guidance of a democratic style leader.

2. Describe the manner in which this person communicates with others.

a. Is this the way you would have chosen? Why/why not?
 Fontbonne University ISPP
Manager Shadowing Checklist
This person communicates with others respectfully, but does not demonstrate leadership. It
is more of a peer relationship. Acting as a peer could be great, but these staff need more
guidance.

3. Provide any additional thoughts or insight you learned through this experience.