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Jos Javier Castro 1 , Deniis Gonzales3 , Julieth Garca4, Misael5, Tinoco6, Kley
Jimenez7.
RESUMEN.
La evaluacin para obtener el premio Malcolm Baldrige se hace utilizando el modelo del
mismo nombre el cual es el modelo norteamericano de excelencia.
ABSTRACT.
National Malcolm Baldrige quality award was created in the United States in 1987, moment
in which the invasion of Japanese products in the U.S. market requires a response by the
organizations in this country. In the belief that Total quality management is necessary so
organizations can compete on the international market, emerges the national quality award
of the American project.
The evaluation for the Malcolm Baldrige Award is done using the model of the same name
which is the American model of excellence.
The award is given to private companies in all sectors of activity, whether they are large or
small and non-profit organizations. There are 6 categories for the award: manufacturing,
services, small businesses, education sector, health sector and non profit for each of which
are granted two awards.
La mejora debe ser parte del trabajo con sus "parteners" Cada da tiene mayor
las cosas mejor. Para ello hay que contar nuevos productos o servicios.