Fixes for Hellgate:London Errors, Crash, bugs

and common problems

If you are encountering Hellgate:London related problems
that are not listed below, please post them in the
comments box at the bottom of this page. Posting solutions
(working or speculated ones) for Hellgate:London on the
comment box would be more than welcome.

Problem #1 : I need to know what ports Hellgate: London

use.
Answer (from incgamers, Carlin) : Hellgate: London Uses
TCP port 4306 (remote), (Local) TCP 1235, (Local) TCP
1232, (Local) TCP 1233

Problem #2 : Hellgate London Error message “Error 406

game client too old, install a new one”
Solution : This error occurs for beta players who didn’t get
the latest beta update before moving on to the retail.
Uninstall your current Hellgate London and Hellgate London
beta installation and download the new one or reinstall
from the disc.

Problem #3 : Hellgate London wont install in Windows

Vista.
Solution : Use the “run as administrator” option when
installing.

Problem #4 : Hellgate London Exhausted Memory and

Memory Leak problems
Note : no known solutions for now, feel free to post a
speculated or working solution in the comment box below
Temporary Solution : Reboot (suggested by “Error 404” on
irc)

Again, If you are encountering Hellgate:London related

problems or know some solutions that are not listed please
post them in the comments box below.

Problem #5 : AVG and Avast detects Hellgate London as a

virus “Win32:Virut”.
Note : This is a false warning (false positive) from the said
anti-viruses. It’s safe to run the game. Hopefully this will
get resolved in a future patch or an update from the said
anti-viruses.

Problem #6 : Hellgate London Mouse Sensitivity is too slow

or unreactive in first person mode.
Solution #1 : Run Hellgate London in DX 9 mode
Solution #2 : Turn of Anti-Aliasing
Solution #3 : Set the in-game sensitivity and Windows
mouse sensitivity to high-low or low-high.

Problem #7 : Hellgate London crashes after the splash

screen and displays the message - Unrecoverable Error
message “The application failed to initialize, perhaps
because of corrupted data files. Please reinstall the
application and try again.
Note : No known solution for now.If you are experiencing
this, kindly post your system specs in the comments below.
If you know the solution for this problem, we would
appreciate it if you share the solution with us

Everytime I try to install the game I get this error in some

form ..
Problem #8 : During Hellgate London’s installation, I get
this error message “Error reading file D:\Program
Files\Flagship Studios\Hellgate
London\MP_x86\hellgate_mp_dx9_x86.exe Verify that the
file exists and that you can access it.”
Solution #1 : Install the game in the c:\ drive (or partition)
Solution #2 : Run the game with administrator priviledges

Problem #9 : I have the retail Version of Hellgate: London,

and all the characters are highly
transparent/translucent/see-through. How do I change
this?
Solution: Using the Nvidia control panel, under 3D settings
there is a setting called “Antialiasing - Transparency”. That
setting has three options: Off, Multisampling, and
Supersampling. Turn this setting to “Off”. (scenario and
solution provided by solidusprime)

Problem #10 : Hellgate London Installation error regarding

the “requirements does not met”
Solution : If you run the program with the compatabilty
ioptions as XP sp2 it works just fine.
(Hellgate London Installation problem and solution provided
by Chris Flavell)

Problem #11 : Hellgate London “Error reading frim file…”

and disc reading errors.
Solution : If you suspect that it is a SECUROM related
problem (copy protection mechanism in the discs
themselves.), check this site : It is indeed SecurROM. Here
is a handy link to error message resolution, which is
recomended to try before the analysis step above:
http://www.securom.com/support_enduser.asp?t=2
(reported by Issai and the solution came solidusprime)

Problem #12 : Hellgate London Sound Problems / no Sound

in Hellgate London.
Solution :
1. Go to control panel > Sounds and Audio Devices
2. Under speaker settings click Advanced
3. Select the Performance tab, and reduce the Hardware
acceleration from Full to 3/4
(from luke1976)

Problem #13 : Hellgate London EADM (Electronic Arts

Download Manager) Related Problems
Note : You’ll need to contact EA either via phone or via
email.

Problem #14 : 8-2544 Connection Error

Solution : go to Start>Run>Cmd
then type netsh winsock reset
after that restart your comp
(Solution posted by Boren)

FROM:http://www.gamingnewslink.com/2007/10/31/fixes-
for-hellgatelondon-errors-crash-bugs-and-common-
problems/

9 COMMENTS:

Gerard said...
Every time I go into Covent Garden Market the game
freezes up, the screen goes black, and then comes
back with a picture of a shield and two swords criss-
crossed in front of the shield. It still has sound, but no
video. Any Solution?
NOVEMBER 12, 2007 3:24 PM

Ben said...
I cannot thank you enough. The sound problem fix
worked perfect thank you very much for these helpful
tips.
NOVEMBER 16, 2007 4:06 AM

Charlie said...
I have the exact same problem as Gerard. Any help
coming on this?
NOVEMBER 18, 2007 3:15 AM

melil13 said...
I got the problem with "Error reading file D:\Program
Files\Flagship Studios\Hellgate
London\MP_x86\hellgate_mp_dx9_x86.exe Verify that
the file exists and that you can access it."

I am an admin and it wont let me install in drive c:\ i

can do it in drive d:\ anyone got a solution
FEBRUARY 17, 2008 6:02 PM
greyman said...
While trying to collect all the train parts the game
crashed (too many memory leaks). Had already given
the 1st part to the proper NPC. Rebooted and
collected the 2nd part (some sort of battery). Maybe
not the proper part?

The point is, the NPC will not collect the part, I
cannot get rid of it and I cannot collect another (since
I already have one). I am stuck!

Anyway I can drop this thing and restart the

collection?
APRIL 4, 2008 9:54 AM

greyman said...
I am stuck at the Monument Station story quest, ...All
the Live Long Day. I have found the 1st Missing Train
Part, given to Techsmith 99, then the game crashed
(memory leaks). Then collected some sort of Train
Battery but Techsmith 99 will not take it, I cannot
drop it or collect another (maybe the correct) train
part. As this is a story quest all I can do is give up
after playing for a couple of months.

Can anybody help?

APRIL 6, 2008 12:29 AM

Kent Robert said...

I got the same problem as gerard and charlie.
Game keeps freezing every time I go to Covent Garden
Market.
Please help
APRIL 10, 2008 3:13 PM

donald.simmons90 said...
hi i am running a compaq presario 6000 and i try to
run hellgate london and it loads but with a black
screen what is the cause of this and how can i fix it?
MARCH 18, 2009 6:58 AM

hualparuca family said...

hi. plzz help me.. im stuck to find the 1st missing train
part . i dunno where to search it altough i read it very
carefully.. plzz help me...
JUNE 29, 2009 2:20 AM