CLIENT BRANCH BRAND PARTNER_NAME TICKET_NUMBER

AMAZON HYDERABAD REDMI Y1 (GOLD, 32GB) DIRECT HYDERABAD 550126701

AMAZON HYDERABAD ONEPLUS 5T (MIDNIGHT BLACK 6GB DIRECT HYDERABAD 550126775
AMAZON HYDERABAD REDMI 4 (BLACK, 16 GB) DIRECT HYDERABAD 550126780
AMAZON HYDERABAD REDMI Y1 LITE (GOLD,16GB) DIRECT HYDERABAD 550126795
AMAZON HYDERABAD REDMI DIRECT HYDERABAD 550126807
AMAZON HYDERABAD MI MAX 2 (BLACK, 32GB) DIRECT HYDERABAD 550126830
AMAZON HYDERABAD LAVA A97 IPS SIGNATURE EDITION DIRECT HYDERABAD 550126834
AMAZON HYDERABAD ONEPLUS DIRECT HYDERABAD 550126837
AMAZON HYDERABAD ONEPLUS 5T (MIDNIGHT BLACK 6GB DIRECT HYDERABAD 550126843
AMAZON HYDERABAD LENOVO K8 NOTE (FINE GOLD, 4GB DIRECT HYDERABAD 550126846
AMAZON HYDERABAD OPPO F5 (GOLD, FULL SCREEN DI DIRECT HYDERABAD 550126857
AMAZON HYDERABAD MOTO G5 PLUS DIRECT HYDERABAD 550126866
AMAZON HYDERABAD NEPLUS 5T (MIDNIGHT BLACK 6GB DIRECT HYDERABAD 550126867
AMAZON HYDERABAD NTEX AQUA STRONG 5.1+ (BLACK) DIRECT HYDERABAD 550126871
AMAZON HYDERABAD REDMI 4 (BLACK, 64GB) DIRECT HYDERABAD 550126887
AMAZON HYDERABAD KULT GLADIATOR (BLACK, 32GB) DIRECT HYDERABAD 550126894
AMAZON HYDERABAD REDMI 4 (BLACK, 32 GB) DIRECT HYDERABAD 550126901
AMAZON HYDERABAD MOTO DIRECT HYDERABAD 550126911
AMAZON HYDERABAD REDMI 4A (GOLD, 16GB) DIRECT HYDERABAD 550126912
AMAZON HYDERABAD ASUS ZENFONE 3 (GOLD, 32 GB) ( DIRECT HYDERABAD 550126917
AMAZON HYDERABAD INFOCUS TURBO 5 PLUS (MIDNIGHT DIRECT HYDERABAD 550126926
AMAZON HYDERABAD MICROMAX CANVAS 1 C1 (CHROME B DIRECT HYDERABAD 550126965
AMAZON HYDERABAD NOKIA DIRECT HYDERABAD 550126974
AMAZON HYDERABAD COOLPAD NOTE 5 (ROYAL GOLD, 32 DIRECT HYDERABAD 550127004
AMAZON HYDERABAD MOTO G5S PLUS (LUNAR GREY, 64G DIRECT HYDERABAD 550127025
TICKET_CREATED_DATE TICKET_CREATED_TIME BRAND TICKET NO BRAND SUB ORDER NO
12/5/2017 19:17:42
12/5/2017 23:43:17
12/6/2017 0:32:35
12/6/2017 9:03:20
12/6/2017 10:11:06
12/6/2017 11:32:43
12/6/2017 11:54:38
12/6/2017 12:02:44
12/6/2017 12:21:36
12/6/2017 12:25:41
12/6/2017 13:25:36
12/6/2017 14:02:59
12/6/2017 14:11:50
12/6/2017 14:47:52
12/6/2017 15:45:57
12/6/2017 15:59:10
12/6/2017 16:15:22
12/6/2017 17:14:59
12/6/2017 17:15:25
12/6/2017 17:55:29
12/6/2017 18:24:46
12/6/2017 20:37:30
12/6/2017 20:57:32
12/6/2017 22:12:50
12/6/2017 23:04:30
PRODUCT CATEGORY BRAND_ORDER_NUMBER CUSTOMER_NAME
MOBILE 405-9033617-8331504 Pandu kk
MOBILE 403-5421464-3431520 Ranveer Singh
MOBILE 408-7175158-2693103 Danish Habib
MOBILE 408-4689655-4694740 vineeth G
MOBILE 171-0099868-7945117 Nagraju
MOBILE 408-3972103-6407530 vadlapudi lakshman
MOBILE 407-1814126-5739544 Anitha Reddy
MOBILE 408-4955496-7056366 Dr suresh kumar cherakula
MOBILE 171-3805282-8480343 NV Lakshmipathi
MOBILE 408-4336563-9139556 SHAIK NAVEED AHAMMAD
MOBILE 403-8651872-5469162 Vaibhav Athasniya
MOBILE 404-3322236-5724307 Srinivasa rao Rajavarapu
MOBILE 408-4668844-8097138 Durga Prasad Sharma
MOBILE 403-5968328-1701137 C.Ramakrishna
MOBILE 405-9322787-4545960 Arun Gupta K
MOBILE 406-9279361-0316333 N SRINIVAS
MOBILE 406-9979623-2885924 Dileep Reddy
MOBILE 408-2074391-6992364 KRISHNA DWAIPAYAN SUSARLA
MOBILE 171-8084085-0693100 B. Ramesh
MOBILE 407-8522247-4367505 Guru swarup
MOBILE 171-5056719-8265133 yugandhar
MOBILE 407-5496411-0350747 M Venkatesh
MOBILE 405-6632162-1158752 Vijay Reddy
MOBILE 402-6422523-6055503 Jyothsna
MOBILE 407-1082077-3027529 Raghunandan Ponna
ADDRESS
P-85 New Gayatri Nagar Jillela guda, Ranga Reddy Dist
Mediciti Institute of Medical Sciences Landmark : Medchal mandal Ghanpur Malkaj
TCS Adibatla Hyderabad
flat No 16 Building No 2 Runwal Meadows Mumbai banglore Highway W
Plot no. 114 B.j.r colony HYDERABAD, TELANGANA 500062 IndiaLandmar
Lakshman Vadlapudi Flat no 606, PNR High Nest Apartments, be Lakshman Vadlapudi Flat no 606, PNR High
1-3-12/a Beside govt. High school, budwel
11-5-347/201, flat no:201,Bharathi Nivas apartment, Road n:8 Venkateswara colony , Saroornagar
film nagar housing society complex film nagar,jubilee hills, office-2,creative commercial Hyderabad,
6-88-1,BESIDE BHAGIRATA COLLEGE,NEAR OLD BAWERCHI HOTEL D-NAGAR,CHINTAL, BACK SIDE PAI INTERNATI
H.no 5-1-527,Flat no 109, B block, Navrang Complex, Jambagh
40-29/1 Sai deluxe Nagar moulali
Plot 267, 4th Cross, Road No. 1, East Kakatiya Nagar, Behind
S.C.B. 02-01-014 Annangar balamrai Paradies SECUNDERABAD, TE
TCS SEZ Adibatla
14-123/4 Kacheguda big buzer HYDERABAD, TELANGANA 500027 Ind Landmark : Kacheguda
Flatno-402, Plotno - 400, Srija Apartments Secratariat colon
C/o. Indo Us Superspeciality Hospitals Pvt. Ltd. 7-1-57/B, Shyam Karam Road, Ameerpet,
32-281 HALL COLONY, gajula Ramaram road Shapur nagar jeedimetla
101 SR arcade Parklane
5-1-56 Bjp office back side road HYDERABAD Landmark : kukatpally
2-2-1075/14/A/1, First Floor Thilaknagar 'X' Road,Bagh Amber
Sri Sai Krishna Novas,Plot no-HIG358 Flat no-T2
H.No:1-79/3 Veera Reddy Nagar Boduppal HYDERABAD, TELANGANA H.No:1-79/3 Veera Reddy Nagar Boduppal H
Sangameshwara Arcade, Floor 1st, Flat No.102 Near AWARE Global Hospitals, Bairamalgud
CITY POSTAL_CODE REGION STATE MOBILE_NUMBER
JILLELLAGUDA HYDERABAD 500079 1 Telangana 918919759537
PUDUR K.V.RANGAREDDY 501401 1 Telangana 919848010003
ADIBATLA RANGAREDDY 500032 1 Telangana 917207651929
A.I.E. R.C.PURAM R.C.PURAM 502032 1 Telangana 919870591411
DR AS RAO NAGAR HYD 500062 1 Telangana 917386608638
JNTU KUKAT PALLY HYDERABAD 500085 1 Telangana 919542120109
A.G.COLLEGE HYDERABAD 500030 1 Telangana 918712365399
HUDA RESIDENTIAL COMPLEX HYDERABAD 500035 1 Telangana 919666663693
500096 919003110089
HMT TOWNSHIP RR 500054 1 Telangana 918143840345
PUTLIBOWLI NAMPALLY 500095 1 Telangana 919704443664
APHB COLONY MOULALI HYD 500040 1 Telangana 918552981166
NEREDMET RR 500056 1 Telangana 919849742297
BEGUMPET POLICELINES HYD 500003 1 Telangana 918885513236
ADIBATLA RANGAREDDY 501510 1 Telangana 918897395753
BARKATPURA HYDERABAD 500027 1 Telangana 918328258728
500089 918885423457
HYD AIRPORT II HYD 500016 1 Telangana 919948093479
IDA JEEDIMETLA RR 500055 1 Telangana 917981482146
BEGUMPET POLICELINES HYD 500003 1 Telangana 919966997274
KPHB COLONY RR 500072 1 Telangana 919154568581
AMBERPET HYDERABAD 500013 1 Telangana 919491978980
KPHB COLONY RR 500072 1 Telangana 918088066777
500092 919177481539
HUDA RESIDENTIAL COMPLEX HYDERABAD 500035 1 Telangana 919866148860
MAIL_ID BRAND_MODEL_NO IMEI_NO POP DATE
pandu.kairamkonda@gmail.com B0756Z242J 865398033357668 ###
dr.ranveer1950@gmail.com B0756ZFXVB 867287035081251 12/2/2017
danishhab@gmail.com B01MT0QKAG 866759035140064 ###
nitinborkar@rediffmail.com B0757142K9 867287035250351 ###
B01MU2AWLB 866460030364607 ###
vadlapudi.lakshman@gmail.com B0756RFBL7 865184038733040 ###
Lava A97 IPS Signature Edition 911561106559270 ###
B0757142K9 867287035514277 12/3/2017
nagavaram.lp@gmail.com B0756ZFXVB 867287035032379 ###
shaiknaveed25@gmail.com B071HWTHS5 866941032773911 ###
athasniyavaibhava26@gmail.com B0776ZZXY3 866558031988496 ###
srinivasarao9688@gmail.com B06XRKQSY7 358958066969384 12/4/2017
nePlus 5T (Midnight Black 6GB 867287035787295 12/4/2017
Krama6553@gmail.com ntex Aqua Strong 5.1+ (Black) 911558551312502 ###
kotha.arun2005@gmail.com B01N9J9N6A 866418034165412 ###
B075LF47RC 911599450019350 ###
dileep.shini@gmail.com B01NAKU5HE 866460038213905 12/4/2017
B071HWTHPH 356477085577641 12/2/2017
B01FM7JZME 866741034111106 ###
guru.hiwatsup@gmail.com B01JZ76UZ2 358974071009256 ###
pandu.8099211089@gmail.com : B075316Z2D 352520090806994 12/1/2017
merugu.venkatesh@yahoo.com B074F3X7NH 911573901900781 ###
B072LNVPMN 356029085560489 ###
B01FM7H0K8 911533257966570 12/2/2017
B071HWTHPH 356477085185197 ###
PROBLEM DESCRIPTION
BATTERY BACKUP IS LOW
Not Getting Network and Mobile Getting Restart Automatically
Phone heating and touch problem
phone is bend,charging is taking time,product box is damaged
Touch is not responding
REBOOTING ISSUES
DISPLAY GOES BLANK ON CALL
phone is damaged
speaker and microphone issue.
issue: software issue and battery drainage issue
HANGS WHILE USING DEFAULT APPS
sim slot is detected
Bubble type view in the screen.
unable to turn on the phone.
Issue:Phone turns off automatically while charge is 70%
cx stated that phone is not supported the 3rd party application.battery drainage issue also there..
customer said phone is heating frequently,audio issue their
damaged screen.
UNABLE TO TURN ON THE PHONE
CUSTOMER'S PHONE IS HEATING WHILE USING GPS AND WHILE CHARGING
cx said he facing mice issue
Sim Slot is Broken.
Camera damaged from inside
unable to take the call and call getting decline
IMAGE / VIDEO QUALITY IS NOT AS EXPECTED
AGENT COMMENT
BATTERY BACKUP IS LOW
Not Getting Network and Mobile Getting Restart Automatically
Phone heating and touch problem
phone is bend,charging is taking time,product box is damaged
Touch is not responding
REBOOTING ISSUES
DISPLAY GOES BLANK ON CALL
phone is damaged
speaker and microphone issue.
issue: software issue and battery drainage issue
HANGS WHILE USING DEFAULT APPS
sim slot is detected
Bubble type view in the screen.
unable to turn on the phone.
Issue:Phone turns off automatically while charge is 70%
cx stated that phone is not supported the 3rd party application.battery drainage issue also there..
customer said phone is heating frequently,audio issue their
damaged screen.
UNABLE TO TURN ON THE PHONE
CUSTOMER'S PHONE IS HEATING WHILE USING GPS AND WHILE CHARGING
cx said he facing mice issue
Sim Slot is Broken.
Camera damaged from inside
unable to take the call and call getting decline
IMAGE / VIDEO QUALITY IS NOT AS EXPECTED
ISSUE CATEGORY ISSUE SUB CATEGORY
BATTERY_RELATED BATTERY BACKUP IS LOW
POWER_ISSUE UNABLE TO TURN ON THE PHONE
HEATING_ISSUE CUSTOMER'S PHONE IS HEATING
HANDSET DAMAGED BACK PANEL DAMAGED
TOUCH_NOT_WORKING TOUCH NOT WORKING IN SPECIFIC APPLICATION
POWER_ISSUE PHONE DOESN_x0019_ T BOOT AFTER S/W UPDATE
DISPLAY_ISSUE DISPLAY GOES BLANK ON CALL
HANDSET DAMAGED DISPLAY DAMAGED
AUDIO_SOUND_SPEAKER_RELATED NO SOUND FROM THE SPEAKER
BATTERY_RELATED BATTERY BACKUP IS LOW
HANGING_ISSUE HANGS WHILE USING DEFAULT APPS
SIM_CARD_ISSUE SIM CARD NOT GETTING DETECTING
HANDSET DAMAGED DISPLAY DAMAGED
POWER_ISSUE UNABLE TO TURN ON THE PHONE
DEFECTIVE_PRODUCT PHONE GETS TURN OFF AUTOMATICALLY
SOFTWARE_INSTALLATION_ACTIVATION_RELATED UNABLE TO DOWNLOAD / INSTALL THE 3RD PARTY APP
HEATING_ISSUE CUSTOMER'S PHONE IS HEATING
HANDSET DAMAGED DISPLAY DAMAGED
POWER_ISSUE UNABLE TO TURN ON THE PHONE
HEATING_ISSUE CUSTOMER'S PHONE IS HEATING WHILE CHARGING
AUDIO_SOUND_SPEAKER_RELATED CUSTOMER IS GETTING DISTORTION IN AUDIO
HANDSET DAMAGED SIM SLOT DAMAGED
HANDSET DAMAGED CAMERA DAMAGED
TOUCH_NOT_WORKING TOUCH NOT WORKING IN SPECIFIC APPLICATION
QUALITY_ISSUE IMAGE / VIDEO QUALITY IS NOT AS EXPECTED
STATUS ENGINEER NAME SCHEDULE DATE SCHEDULE TIME RESCHEDULE1 DATE
Re-Scheduled kranthi bhushan 12/6/2017 17:00:00 12/7/2017
Re-Scheduled Prem Challa 12/6/2017 12:00:00 12/7/2017
Scheduled CH. Madhukar 12/7/2017 10:00:00
Scheduled Prem Challa 12/7/2017 10:00:00
Scheduled Shashidar Reddy 12/7/2017 10:00:00
Scheduled CH. Madhukar 12/7/2017 12:00:00
Scheduled Prem Challa 12/7/2017 12:00:00
Scheduled Shashidar Reddy 12/7/2017 12:00:00
Scheduled kranthi bhushan 12/7/2017 12:00:00
Scheduled Ciguru Durga Prasad 12/7/2017 12:00:00
Scheduled Madhu nayak 12/7/2017 12:00:00
Scheduled CH. Madhukar 12/7/2017 13:00:00
Scheduled Prem Challa 12/7/2017 13:00:00
Scheduled Shashidar Reddy 12/7/2017 13:00:00
Scheduled CH. Madhukar 12/7/2017 14:00:00
Scheduled Prem Challa 12/7/2017 14:00:00
Scheduled kranthi bhushan 12/7/2017 14:00:00
Scheduled CH. Madhukar 12/7/2017 15:00:00
Scheduled Prem Challa 12/7/2017 15:00:00
Scheduled Shashidar Reddy 12/7/2017 15:00:00
Acknowledged
Acknowledged
Acknowledged
Acknowledged
Acknowledged
RESCHEDULE1 TIME REMARKS1 RESCHEDULE2 DATE RESCHEDULE2 TIME REMARKS2 CALL_TYPE
17:00:00 CR Tech Visit - LMV
12:00:00 CR Tech Visit - LMV
Tech Visit - LMV
Damaged Validation
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Damaged Validation
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Damaged Validation
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Damaged Validation
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Damaged Validation
Damaged Validation
Tech Visit - LMV
Tech Visit - LMV
ONSITE_DATE_TIME
BRAND TICKET_NU CUSTOMER_NAME MOBILE_NUMBASSIGN IMEI_NO ISSUE CATEGORY
REDMI Y1 LI 550126795 vineeth G 919870591411 NAYAK 867287035250351 HANDSET DAMAGED
MI MAX 2 (B550126830 vadlapudi lakshman 919542120109 NAYAK 865184038733040 POWER_ISSUE
LENOVO K8 N550126846 SHAIK NAVEED AH 918143840345 NAYAK 866941032773911 BATTERY_RELATED
REDMI 4 (BLA550126901 Dileep Reddy 918885423457 NAYAK 866460038213905 HEATING_ISSUE
ISSUE SUB CATEGORY
BACK PANEL DAMAGED
PHONE DOESN_x0019_ T BOOT AFTER S/W UPDATE
BATTERY BACKUP IS LOW
CUSTOMER'S PHONE IS HEATING