CLIENT BRANCH BRAND PARTNER_NAME TICKET_NUMBER

AMAZON HYDERABAD INTEX AQUA 4G VOLTE A4 BLACK DIRECT HYDERABAD 550126186

AMAZON HYDERABAD REDMI 4 DIRECT HYDERABAD 550126215
AMAZON HYDERABAD ONEPLUS 5T (MIDNIGHT BLACK 8GB CONTROLP TECHNOLOGIES 550126307
AMAZON HYDERABAD MOTO G5S PLUS (LUNAR GREY, 64 DIRECT HYDERABAD 550126356
AMAZON HYDERABAD REDMI Y1 (DARK GREY, 32GB) DIRECT HYDERABAD 550126408
AMAZON HYDERABAD MOTO G5S DIRECT HYDERABAD 550126422
AMAZON HYDERABAD NOKIA 6 (MATTE BLACK, 32GB) DIRECT HYDERABAD 550126457
AMAZON HYDERABAD ONE PLUS DIRECT HYDERABAD 550126499
AMAZON HYDERABAD ONE PLUS DIRECT HYDERABAD 550126501
AMAZON HYDERABAD REDMI 4 (BLACK, 32 GB) DIRECT HYDERABAD 550126514
AMAZON HYDERABAD NOKIA 6 (SILVER, 32GB) DIRECT HYDERABAD 550126516
AMAZON HYDERABAD REDMI Y1 (GOLD, 32GB) DIRECT HYDERABAD 550126538
AMAZON HYDERABAD ONEPLUS 5T (MIDNIGHT BLACK 6GB DIRECT HYDERABAD 550126545
AMAZON HYDERABAD MOTO G5S PLUS (LUNAR GREY, 64G DIRECT HYDERABAD 550126577
AMAZON HYDERABAD MOTO G5S DIRECT HYDERABAD 550126649
AMAZON HYDERABAD ONEPLUS 5T (MIDNIGHT BLACK 6GB DIRECT HYDERABAD 550126661
AMAZON HYDERABAD REDMI 4 (GOLD, 64GB) DIRECT HYDERABAD 550126682
AMAZON HYDERABAD LG Q6 (GOLD, 18:9 FULLVISION D DIRECT HYDERABAD 550126696
AMAZON HYDERABAD REDMI Y1 (GOLD, 32GB) DIRECT HYDERABAD 550126701
AMAZON HYDERABAD MOTO G5S PLUS (LUNAR GREY, 64G DIRECT HYDERABAD 550126721
AMAZON HYDERABAD REDMI Y1 LITE (GOLD,16GB) DIRECT HYDERABAD 550126731
AMAZON HYDERABAD MOTO G5S PLUS (LUNAR GREY, 64G DIRECT HYDERABAD 550126742
AMAZON HYDERABAD ONEPLUS 5T (MIDNIGHT BLACK 6GB DIRECT HYDERABAD 550126775
TICKET_CREATED_DATE TICKET_CREATED_TIME BRAND TICKET NO BRAND SUB ORDER NO
12/4/2017 8:51:25
12/4/2017 10:31:16
12/4/2017 14:26:46
12/4/2017 16:35:03
12/4/2017 19:20:46
12/4/2017 20:10:04
12/4/2017 21:51:19
12/5/2017 0:38:57
12/5/2017 0:56:23
12/5/2017 9:06:28
12/5/2017 9:23:46
12/5/2017 10:33:46
12/5/2017 11:27:06
12/5/2017 12:52:49
12/5/2017 16:50:31
12/5/2017 17:25:37
12/5/2017 18:29:37
12/5/2017 19:03:04
12/5/2017 19:17:42
12/5/2017 20:12:37
12/5/2017 20:40:29
12/5/2017 21:25:05
12/5/2017 23:43:17
PRODUCT CATEGORY BRAND_ORDER_NUMBER CUSTOMER_NAME
MOBILE 171-0176070-3503572 Maggi
MOBILE 404-2141901-1159521 surbhi mehra
MOBILE 171-7141891-6511551 Parvathamma
MOBILE 407-8784703-5032356 Vishal Reddy Komma Reddy
MOBILE 404-0249929-8695507 Ayush kumar mishra
MOBILE 407-9261435-4541133 ranjith
MOBILE 404-3196968-8284338 yellamula naveen
MOBILE 171-4299069-3494760 sunder lal
MOBILE 171-4299069-3494760 SUNDER LAL
MOBILE 404-1458155-7965909 Harini
MOBILE 408-6204492-7473961 K.ANIL KUMAR
MOBILE 403-1767617-4452338 Sathyaseelane
MOBILE 407-5261103-0282750 KRUSHI B
MOBILE 402-4853030-6797938 K. naresh
MOBILE 407-6647077-7378758 Kishore
MOBILE 404-7535554-6945959 Imtiyaz razzaq
MOBILE 405-2472303-7596308 Sridevi
MOBILE 171-2926063-4728359 Chadhiram.Arun
MOBILE 405-9033617-8331504 Pandu kk
MOBILE 404-5864431-7197126 Lakshmi Vemaraju
MOBILE 408-9696851-2101908 srikanth
MOBILE 402-4264306-5818769 saishashank
MOBILE 403-5421464-3431520 Ranveer Singh
ADDRESS
2-9-180/54/A Bharath nagar, Uppal HYDERABAD, TELANGAN
302, the address home, near vikram hospital road kavuri hills, madhapur
PLOT NO-90,LIG PHASE-2 Lingampally- Huda Colony Road, Chanda Hyderabad HYDERABAD, TELANGANA 500050 In
1-164,Maruthi Hills,Medipally(V) Ghatkesar(M),R.RDist.
Silver Sands Men's PG Gowlidoddy Main Road Silver Sands Men's PG Gowlidoddy Main Ro
2-137 venkateshwara colony jillelguda, near swagath grand hotel
10_3_56/4/1 2nd floor radha krishna street, east marredpally 10_3_56/4/1 2nd floor radha krishna stre
amazon development centre[jai raj orange tower] nanakramguda, financial district HYDERAB
FLAT 1304 E BLOCK 7 HILLS APARTMENTS HYDERABAD, TELANGANA 500032
Villa no. 28 Praneeth pranav homes,Patel guda, beeram
H-No:4-4-12/1 koundinya nagar ,Nacharam HYDERABAD, TELANGANA
Wipro limited Wipro circle manikonda
D.NO 6-3-1177/14,F. NO 109, B. S MAKTHA NEXT TO NEW ALIYAS B D.NO 6-3-1177/14,F. NO 109, B. S MAKTHA
google office hi-tech city, Lankmark: infornt of HDFC back divya sree building , location-madhpur,
T-Hub Foundation Catalyst HYDERABAD, TELANGANA
16# narsa reddy colont, suncity bandlagudajagir ragendernage HYDERABAD, TELANGANA
M 53 AWHO,Ved vihar colony,S ubhash nagar,Dairy farm road,Se
pavithra boys hostel lalithanagar dilshuknagar
P-85 New Gayatri Nagar Jillela guda, Ranga Reddy Dist
Flat 307, Tulasi Apartments Srinagar Colony HYDERABAD, TELAN Landmark : Opp Tanvir Hospital
1-39-115 Arjun nagar secunderabad Arjun nagar SECUNDERABAD, TELANGANA
4-5-841/842,Sunder Ashish, Badichawdi Badichawdi HYDERABAD
Mediciti Institute of Medical Sciences Landmark : Medchal mandal Ghanpur Malkaj
CITY POSTAL_CODE REGION STATE MOBILE_NUMBER
BODUPPAL HYDERABAD 500039 1 Telangana 918074985887
CYBERABAD SHAIKPET 500081 1 Telangana 919818853984
CHANDANAGAR RR 500050 1 Telangana 919000151138
BODUPPAL HYDERABAD 500098 919640992211
CUC SERILINGAMPALLY 500046 1 Telangana 918871128735
JILLELLAGUDA HYDERABAD 500097 919966886885
NEHRUNAGAR HYD 500026 1 Telangana 919642426205
GACHIBOWLI SERILINGAMPALLI 500032 1 Telangana 917376813414
GACHIBOWLI SERILINGAMPALLI 500032 1 Telangana 917376813414
A.I.E. R.C.PURAM R.C.PURAM 502032 1 Telangana 919959137240
I.E.NACHARAM HYDERABAD 500076 1 Telangana 919949385691
GACHIBOWLI SERILINGAMPALLI 500032 1 Telangana 918056401667
HYD AIRPORT II HYD 500016 1 Telangana 919700443555
CYBERABAD SHAIKPET 500081 1 Telangana 919949953633
GACHIBOWLI SERILINGAMPALLI 500032 1 Telangana 918019917170
A.G.COLLEGE HYDERABAD 500030 1 Telangana 919848127030
ALIABAD HYD 500015 1 Telangana 919491803261
HYD AIRPORT II HYD 500016 1 Telangana 918008823217
JILLELLAGUDA HYDERABAD 500079 1 Telangana 918919759537
SRINAGAR COLONY KHAIRATABAD 500073 1 Telangana 919160923539
BEGUMPET POLICELINES HYD 500003 1 Telangana 919177780246
PUTLIBOWLI NAMPALLY 500095 1 Telangana 919652005700
PUDUR K.V.RANGAREDDY 501401 1 Telangana 919848010003
MAIL_ID BRAND_MODEL_NO IMEI_NO POP DATE
shobha@ecocapita.in Intex Aqua 4G volte A4 Black 911573502279155 ###
surmeh91@hotmail.com B01N9J9N6A 866248030736514 12/1/2017
B0757142K9 867287035229777 ###
vishalreddy091@gmail.com B071HWTHPH 356477084505510 ###
ayush3735@gmail.com B0756ZJ1FN 865398034348369 ###
B0714DP3BC 359574080510549 ###
B072LNVPMN 356029086928842 ###
B0756ZFXVB 867287034979091 ###
B0756ZFXVB 867287034979083 ###
B01NAKU5HE 866460038323175 ###
Nokia 6 (Silver, 32GB) 356029080730665 12/1/2017
sathyaseelane01@gmail.com Redmi Y1 (Gold, 32GB) 865398033519499 ###
B0756ZFXVB 867287034726096 ###
gani.k5555@yahoo.in B071HWTHPH 356477085490258 12/3/2017
kishorevaddadi07@gmail.com B0714DP3BC 359574080251425 ###
B0756ZFXVB 867287034958319 ###
B01NAKU37U 865686038170189 ###
B074H1GHXV 358755082340990 12/3/2017
pandu.kairamkonda@gmail.com B0756Z242J 865398033357668 ###
B071HWTHPH 356477085134500 ###
B0756RCV54 865397035739147 ###
B071HWTHPH 356477085435279 ###
dr.ranveer1950@gmail.com B0756ZFXVB 867287035081251 12/2/2017
PROBLEM DESCRIPTION
the display is stuck, only black and white spot on display screen
DISPLAY DAMAGED
APPS ARE NOT WORKING WHILE INSTALLING THE APP
headset slot not working
UNABLE TO GET SIGNAL ON 4G NETWORK.EARPHONE JACK PROBLEM
CUSTOMER'S PHONE IS HEATING WHILE CHARGING
BATTERY BACKUP IS LOW
after using phone for 5 days, phone gonna switched off and it is not getting on
phone is switched off and not getting on
DISPLAY GOES BLANK RANDOMLY
touch not working
battery Drainage issue.
Call gets auto muted.
LTE ISSUE, unable to call with jio
phone is getting automatically rebooted after using for some times.
PHONE CONTINUOUSLY SWITCH OFF,SENSOR LIGHT ISSUE..
phone is getting auto rebooted.
BATTERY BACKUP IS LOW
BATTERY BACKUP IS LOW
touch is not working partially.
Unable to Open Any Application INCLUDING INBUILT APPS
dust particles in the camera
Not Getting Network and Mobile Getting Restart Automatically
AGENT COMMENT
the display is stuck, only black and white spot on display screen
DISPLAY DAMAGED
APPS ARE NOT WORKING WHILE INSTALLING THE APP
headset slot not working
UNABLE TO GET SIGNAL ON 4G NETWORK.EARPHONE JACK PROBLEM.
CUSTOMER'S PHONE IS HEATING WHILE CHARGING
BATTERY BACKUP IS LOW
after using phone for 5 days, phone gonna switched off and it is not getting on
phone is switched off and not getting on
DISPLAY GOES BLANK RANDOMLY
touch not working
battery Drainage issue.
Call gets auto muted.
LTE ISSUE, unable to call with jio
phone is getting automatically rebooted after using for some times.
PHONE CONTINUOUSLY SWITCH OFF,SENSOR LIGHT ISSUE..
phone is getting auto rebooted.
BATTERY BACKUP IS LOW
BATTERY BACKUP IS LOW
touch is not working partially.
Unable to Open Any Application INCLUDING INBUILT APPS
dust particles in the camera
Not Getting Network and Mobile Getting Restart Automatically
ISSUE CATEGORY
DISPLAY_ISSUE
HANDSET DAMAGED
SOFTWARE_ISSUE
HARDWARE_ISSUE
CONNECTIVITY_SIGNAL_RELATED
HEATING_ISSUE
BATTERY_RELATED
POWER_ISSUE
POWER_ISSUE
DISPLAY_ISSUE
TOUCH_NOT_WORKING
BATTERY_RELATED
AUDIO_SOUND_SPEAKER_RELATED
FEATURE_ISSUE
POWER_ISSUE
POWER_ISSUE
POWER_ISSUE
BATTERY_RELATED
BATTERY_RELATED
TOUCH_NOT_WORKING
FEATURE_ISSUE
HANDSET DAMAGED
POWER_ISSUE
ISSUE SUB CATEGORY STATUS
DISPLAY IS BLANK Re-Scheduled
DISPLAY DAMAGED Re-Scheduled
CAMERA NOT WORKING IN 3RD PARTY APP Re-Scheduled
OTHER SENSORS NOT WORKING Re-Scheduled
UNABLE TO GET SIGNAL ON 4G NETWORK Re-Scheduled
CUSTOMER'S PHONE IS HEATING WHILE CHARGING Re-Scheduled
BATTERY BACKUP IS LOW Re-Scheduled
UNABLE TO TURN ON THE PHONE Scheduled
UNABLE TO TURN ON THE PHONE Scheduled
DISPLAY GOES BLANK RANDOMLY Scheduled
TOUCH NOT WORKING COMPLETELY Scheduled
BATTERY BACKUP IS LOW Scheduled
NO SOUND FROM THE SPEAKER Scheduled
SPECIFIC FEATURE NOT WORKING Scheduled
PHONE DOESN_x0019_ T BOOT AFTER S/W UPDATE Scheduled
PHONE DOESN_x0019_ T BOOT AFTER S/W UPDATE Scheduled
UNABLE TO TURN ON THE PHONE Acknowledged
BATTERY BACKUP IS LOW Acknowledged
BATTERY BACKUP IS LOW Acknowledged
TOUCH NOT WORKING IN SPECIFIC APPLICATION Acknowledged
SPECIFIC FEATURE NOT WORKING Acknowledged
CAMERA DAMAGED Acknowledged
UNABLE TO TURN ON THE PHONE Acknowledged
ENGINEER NAME SCHEDULE DATE SCHEDULE TIME RESCHEDULE1 DATE RESCHEDULE1 TIME REMARKS1
kranthi bhushan 12/5/2017 10:15:00 12/6/2017 10:15:00 CR
CH. Madhukar 12/5/2017 11:30:00 12/6/2017 11:30:00 CR
Madhu nayak 12/5/2017 14:00:00 12/5/2017 15:00:00 CR
kranthi bhushan 12/5/2017 15:15:00 12/6/2017 15:15:00 CR
CH. Madhukar 12/5/2017 18:00:00 12/6/2017 15:00:00 CR
Shashidar Reddy 12/5/2017 16:00:00 12/6/2017 16:00:00 CR
Prem Challa 12/5/2017 16:00:00 12/6/2017 16:00:00 CR
CH. Madhukar 12/6/2017 10:00:00
Prem Challa 12/6/2017 10:00:00
Shashidar Reddy 12/6/2017 10:00:00
kranthi bhushan 12/6/2017 10:00:00
Madhu nayak 12/6/2017 10:00:00
CH. Madhukar 12/6/2017 11:30:00
Madhu nayak 12/6/2017 11:30:00
Prem Challa 12/6/2017 14:00:00
Shashidar Reddy 12/6/2017 14:00:00
RESCHEDULE2 DATE RESCHEDULE2 TIME REMARKS2 CALL_TYPE ONSITE_DATE_TIME
Tech Visit - LMV
Damaged Validation
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Tech Visit - LMV
Damaged Validation
Tech Visit - LMV
BRAND TICKET_NUMCUSTOMER_NAMCITY MOBILE_NUMBEassign IMEI_NO ISSUE CATEGORY
REDMI Y1 (550126408 Ayush kumar mis CUC SERILINGAMPALLY 918871128735 prem 865398034348369 CONNECTIVITY_SIGNAL_RELATED
NOKIA 6 (M550126457 yellamula naveenNEHRUNAGAR HYD 919642426205 prem 356029086928842 BATTERY_RELATED
NOKIA 6 (S550126516 K.ANIL KUMAR I.E.NACHARAM HYDERABAD 919949385691 prem 356029080730665 TOUCH_NOT_WORKING
ONEPLUS 5550126775 Ranveer Singh PUDUR K.V.RANGAREDDY 919848010003 prem 867287035081251 POWER_ISSUE
ISSUE SUB CATEGORY
UNABLE TO GET SIGNAL ON 4G NETWORK
BATTERY BACKUP IS LOW
TOUCH NOT WORKING COMPLETELY
UNABLE TO TURN ON THE PHONE