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Build Business Apps

at Lightspeed

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Agenda
Now Platform A Platform Built for Building Things
Problems Addressed
Solutions
Outcomes
Demonstration
Your Questions

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Our Platform Vision

Build a cloud-based platform to enable regular


people to create meaningful applications to route
work through an enterprise.

Fred Luddy, ServiceNow founder, 2004

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Common Problems

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Common Problems

Manual Processes Legacy user


Processes Spanning Experiences
Multiple
Systems
For the
Business

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Common Problems

App No Complex
Development Reusability Infrastructure
Too Slow

For IT

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The Solution

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ServiceNow System of Action

Cloud
Services
IT SECURITY CUSTOMER SERVICE HR BUSINESS APPS

Anomaly Peer Performance Predictive


Detection Benchmarking Forecasting Modeling
.....
.....
... ...
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Now .... ........ ........ ....

Intelligent Automation Engine


Platform

Service Subscription & Knowledge Service Workflow Developer Reports & Single Contextual Orchestration
Portal Notification Base Catalog Tools Dashboards Database Collaboration

Nonstop
Cloud Multi-Instance Secure & Compliant Scalable

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Now Platform
Notify Visual Task Board Connect Push SMS Service Portal Email Mobile

User Experience & Notification Services


Intelligent Developer
Instance
Git
Integration
Amazing
Automated
Studio
TestingIDE
UserSharing
Code Delegated
Development
Portal Widget
Editor
Script
Debugger Integration
Automation
Peer
Experiences Services
Scripted API
Benchmarking
Dev Tools APIs Explorer

...
.......
...
.......
.
.....
......
...
.......
.
Tools for Any Developer
.......... ......... ....
DesignerSkill or Experience Level
...
... Service Forms Visual Portal UI Policies Table & AJAX Bootstrap HTML/CSS Javascript Angular JS
Creator Designer Workflow Schema Builder
JSON SOAP
Anomaly
Detection

Reliable Built-in Security


No / Low Code Pro Code
REST XML
Performance
Forecasting Reporting
Engine
Orchestration CMDB
Integrate Anything
Knowledge
Service Catalog
Management
Workflow
Process Engine
Subscription
Management
Business Rules

Predictive Automate Everything


Core Services
MID Server Import &
Export
Modeling

Encryption Tokenization 2-Factor OAuth SAML SSO LDAP ACLs & Roles
Authorization

Security Scalable

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Create Amazing User Experiences On Any Device
Go Native. Go Mobile.

Key Highlights:
Native Mobile Apps: Consistent experience regardless
of your device
Service Portal Designer: Design an experience and
instantly preview renderings across devices
Guided Tour Designer: Show users how to navigate
any form, report or app
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Unleash Innovation By Turning Anyone Into a Developer
No Code to Pro Code. Complete Control.

Key Highlights:
Studio IDE: Leading tool set integrations
and predefined options
Delegated Development: App resource
allocation & enforcement
Automated Testing Framework: Create,
save, and run automated tests

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Connect All Data and Processes Across Your Enterprise
No Data Silos. No Process Boundaries.

Key Highlights:
CMDB: Single data model and system of
record
Orchestration: Codeless activity designer &
templates to share data between activities
MetricBase: capture and process time series
data in real time

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Integrate Anything Across Enterprise Systems
Integrations Without Boundaries
@& EMAIL(

FILE((CSV,(EXCEL,(XML)(
SCHEDULED(JOBS(

LDAP(
WORKFLOW(

WEB(SERVICES((SOAP/REST)(
BUSINESS(RULES( RULES&

DATABASE((JDBC)(
EVENTS(
MID((
POWERSHELL(
SERVER(
MANUAL(INTERACTION(
SHELL(

SCRIPTS(
JAVA(

Key Highlights:
MID Server facilitates data
across the platform and external
app/data sources
REST API Explorer to build &
send REST requests

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Reliable Built-in Security & Compliance
Data Protection. Day One Compliance.

What customer sees


ISO 27001, 27018
SSAE 16 SOC 1 Type 2
SSAE 16 SOC2 Type 2
FedRAMP Moderate JABP-ATO
US DoD Impact Level 2
What everyone else sees
EU Privacy Shield
Multi-Tier Cloud Security Standard
(Singapore)
Australian Signals Directorate (ASD)

IDENTITY ROLE-BASED COMPLIANCE


ENCRYPTION
MANAGEMENT ACCESS CONTROLS C E R T I F I C AT I O N S
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Intelligently Automate Your Business Processes
Automatically categorize and route work based on personalized adaptive intelligence

Key Highlights:
Agent Intelligence:
Auto-assign Categories, Priorities and
Groups
Automate task dispatching
Extend with APIs

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Outcomes

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Automate Business Processes Faster
400% acceleration
of simple
applications and
digital business
Safely extend application process
development
development to
pro/low/no code 60,000 tasks
developers integrated and
automated across
multiple stakeholder
groups

Minimal coding, so
developers can grow
their skills over time.

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Accelerate Your Application Development
Delivery of
development
projects accelerated
Never start from scratch by 290% allowing
delivery nearly 6
with a rich set of months sooner

application building blocks


and reuse on a Shared 90% less coding
efforts to
Services-ready platform configure an
application in as
little as 4 to
6 weeks

3X faster development
and delivery

Developer onboarding
times under 10 days

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Connect Your Enterprise
Systems of
engagement are
more easily
connected
No data silos architecture through a central
CMDB database
and simplified integration
with auto-generated and Central repository for
scripted APIs flight operations
across maintenance,
finance and supply
chain data sources

Integration of safety
signage request process
across lab staff, facilities,
compliance and
department head
approvals

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Create Amazing User Experiences
Improved user
experience and
visibility through a
tighter-knit
Customizable UX and integration between
a common stack
native Mobile with no
additional mobile
Mobile-enabled Field
development needed Office Readiness
Dashboard for
opening/closing 800
seasonal tax locations

Mobile-enabled
Safety Evaluation App
with instant scoring
brings evaluation
times from 90 days to
30 minutes

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How About a Demonstration!?

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Need More Info?
Customer Resources on Servicenow.com

Analyst Research eBooks

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Questions?

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