Reporter: Pangan, Carolina F.

11.1 INTRODUCTION

Business organizations rely heavily upon the effective and efficient exchange and
use of information to create and maintain their core competencies and competitive
advantage. In this chapter, we shall evaluation the various components of the
organizations information systems and the strategic and tactical roles that these
component performs, as stated by William A. Sodeman (2007).

11.2 FOUR PRIMARY COMPONENTS

1. People The most vital part of an information system includes the people who
use the system or rely upon the systems input and results.

2. Information Managers and users must decide what information should be

entered into the system and how it should be stored.

3. Infrastructure This includes the various resources devices and storage media
that are used to actually operate the system.

4. Processes The actual operations performed by the information system

represent the final item in our model.

11.3 TYPES OF INFORMATION SYSTEMS

1. Transaction Processing This is a core function of many information systems,

and this model encompasses far more than financial exchanges. Users make
requests to remote servers for information, files and resources.

2. Functional Systems Organizations may also choose to identify, design and

implement information systems that are specific to a business function.

3. Enterprise Resource Planning This can help provide integration by supporting

common suite of business application that share the same companys data.
 4. Communications It conveys messages and basic information that is included in
a message.

5. File Management This type of system helps manage files, which are bundles of
more specific digital information that are stored on a computer or network.

EXAMPLE:

INFORMATION SYSTEM USED OF JOLLIBEE CORPORATION

Each Jollibee outlet use MIS in accounting, knowing production, and very useful
in formulating HR policies which helps them to rate their employees.

FOUR PRIMARY COMPONENTS

TYPES OF INFORMATION SYSTEMS

TRANSACTION E-mail Messages

PROCESSING

FUNCTIONAL
Human Resource
SYSTEMS

COMMUNICATIONS
Website
Telephone

FILE Storage
MANAGEMENT

ENTERPRISE
RESOURCES With ERP
PLANNING
BEFORE THE IMPLEMENTATION OF ERP

Jollibee was using multiple IT solutions to address their business requirements.

Because of this, integrity of the reports became difficult to validate and
management had hard time tracking down their stocks.
They became burdened by multiple data sources that didnt integrate. Lots of
time and money was lost from duplication of order entries and business
processes throughout the outlets. Numerous hours were being spent each month
manually creating reports, tracking invoices and handling payroll to provide the
Head Office with their month end financial reports.
Forced closing 72 stores in the year 2014.
The reason behind these problems was evident the systems could not
communicate with one another.

OVERALL USE OF MIS IN JOLLIBEE

MIS systems let the Jollibee Corporation:

To capture information and store it, whenever they are making bills it helps them
to count sales per day, per week and per month because a copy of the bill is
stored in the computer.
Access stored information easily and manipulate it for the needs of their clients
while billing or taking order they just enter the code of the product requested at
that time and the quantity demanded.

BENEFITS OF USING MIS

Control flow of information into, around and out of the systems.
Work within legislation such as the Data protection Act.
Manage resources this is a very important function as every day inventory is
recorded and therefore resources could be managed.
Produce reports for themselves so that they can compare their own
performances with their own and other.
Maintain records needed for quality control so that the success story of all the
employees can be appraised.
Respond confidently to the demands of the Common Inspection Framework MIS
help them because they now easily check when the last stocking was done.
Manage and track employee records of work, achievement and progression for
promotions.
Record and track outcomes.
Manage marketing information to further improve sales.
And a host of other information related functions.