Академический Документы
Профессиональный Документы
Культура Документы
Troubleshooting
ITE I Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 1
Objectives
Documentation
Troubleshooting methodologies
Summary
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 2
Network Documentation
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 3
Troubleshooting with Network Diagram
Physical
Logical
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 4
General Troubleshooting Process
Three stages
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 5
Troubleshooting
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 6
Troubleshooting Methodologies
OSI reference model or TCP/IP model are used for
troubleshooting
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 7
Troubleshooting Methodologies
Bottom-up
- Start at the Physical layer (Layer 1)
Top-down
- Start at the Application layer (Layer 7)
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 8
Troubleshooting Methodologies
One layer at a time
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 9
Troubleshooting OSI Layer 1
Broken cables
Disconnected cables
Cables connected to the wrong ports
Cables used incorrectly
Rollover, crossover, straight-through
DCE/DTE cable problems
Devices turned off
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 10
Troubleshooting OSI Layer 2
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 11
Troubleshooting OSI Layer 2
Show ip interface brief
Show interface status
Show interface serial 0/0/0
Show controllers serial 0/0/0
Show running-config
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 12
Troubleshooting OSI Layer 3
Network statements
- IP addresses
- Subnet/wildcard masks
Incorrect authentication
Route redistribution
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 13
Troubleshooting OSI Layer 3
Show protocol
Show ip route
Show running-config
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 14
Summary
Network documentation should include:
Network configuration table
End-system configuration table
Network topology diagram
Using a layered approach to troubleshooting aids in
isolating and solving the problem
3 stages of the troubleshooting process
Gather symptoms
Isolate problem
Correct problem
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 15
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 16
WAN Design and Modification
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 17
WAN Design and Modification
Analyzing WAN traffic
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 18
WAN Design - Topology
Star
Full Mesh
Partial Mesh
Hierarchical
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 19
Common Issues that Occur During WAN
Implementation
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 20
Summary
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 21
ITE 1 Chapter 6 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 22