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STRATEGIC VISION AND EXECUTIVE LEADERSHIP FOR

Laura Hopkins... OPTIMIZING ORGANIZATIONAL HEALTH AND PROFITABILITY

CAREER AT A GLANCE
1995 1997 1999 2001 2003 2005 2007 2009 2011 2013 2015 2017

Harris Methodist Health Plan Anthem


Director, Market Management President Amerigroup Kansas, Inc
Director, Geriatric Program Development CEO, Amerigroup Community Care of New Mexico, Inc
VP, Amerigroup Product Management
Associate VP, Amerigroup Development Services
Director, Amerigroup Network Development

Identifying and Implementing Innovative Processes, C-level healthcare executive with expertise
Systems and Policies that Reverse Negative Trends, in leading the design and implementation of
Create Efficiencies, and programs that deliver improved outcomes to key
Improve Productivity and Financial Performance customer segments, while meeting aggressive
growth and financial goals. Blends analytical
ANTHEM, INC 2000 Present
thinking, deep industry knowledge, and versatility
One of the largest health benefits companies in the US delivering leading-edge solutions
through a broad portfolio of integrated healthcare plans and related services. with exceptional people skills, tenacity, and
collaborative working style. Able to build trusting
PRESIDENT AMERIGROUP KANSAS, INC, 2012 Present
and effective relationships with key stakeholders
Appointed to lead stand-up of Amerigroup Kansas Health Plan, the first and business partners to deliver results in key
comprehensive Medicaid managed care program with $1B in annual performance areas.
revenue.
Optimizing Performance
Recruited and developed team of direct reports and staff of 300 with
full P&L responsibility, directing ongoing strategic operations, including
succession planning and onboarding of executive leadership. In 2017, Strategy/ Planning
Team Development
appointed to lead several government business division transformation
Program Design
work streams for Anthem corporate, utilizing McKinsey RTS, including Agile and Innovation
Market
approach to deliver $40M in savings. Also appointed in 2017 to drive Penetration/
Expansion
organic business development, as well as M&A/partnership initiatives to Branding
Market/
Strategy Multi-
support aggressive growth strategy. Dimensional
Channel
Social Development
Determinants Expertise
Led team to achieve NCQA Commendable accreditation in 2017. of Health Profitability
Consumer
Negotiated premium rates to deliver $15M on revenue, membership Directed
Healthcare/
and revenue targets in 2017. Services Stakeholder Engagement

Launched first fully integrated Medicaid program in US for people with B2B/ B2C Sales
Project Leadership
disabilities driving $10M in incremental revenue annually since 2014.

Cultivated hundreds of relationships with consumer groups, regulatory,


and provider organizations and other stakeholders to drive growth
and membership among specialized populations.
Education
Appointed to represent Anthem on-board of MLTSS Health Plan BS, Western Michigan University, Kalamazoo, MI
Association in June 2017 based on outstanding leadership in Major: Gerontology; Minors: Chemistry;
developing and managing programs for specialized populations, Biomedical Science

Trophy Club, TX (940) 465-6631 Hopkinslanne@att.net


CHIEF EXECUTIVE OFFICER, AMERIGROUP COMMUNITY CARE OF
NEW MEXICO, INC, 2007 2012
Laura Hopkins
Promoted to direct launch and ongoing operations of the New Mexico Professional, Board and
Health Plan, including Medicare Advantage and Coordination of Community Volunteering
Long-Term Services program, a program for older adults and people
Managed Long-Term Services and Supports
with disabilities. Led operational strategy and government relations.
Health Plan Association, Board, 2017 Present
Developed key provider and stakeholder relationships. Developed
Long-Term Quality Alliance, Member,
diverse team of subject matter experts into managed care leaders.
2015 Present
Attained performance targets of groundbreaking Medicaid program, March of Dimes, Greater Kansas City Chapter,
including key quality outcomes. Board, 2014 2017
Provided leadership to achieve NCQA accreditation. Kansas Food Bank, Volunteer, 2012 2017
Negotiated enhanced premium rates, improving financial and Abiding Grace Lutheran Church, Council,
operational results, and taking revenue to $500M. 2014 Present

Established Amerigroup as thought leader and innovator with North Texas Food Bank, Volunteer,
2011 Present
regulators and other stakeholders.
Habitat for Humanity, Albuquerque, Volunteer,
VICE PRESIDENT, AMERIGROUP PRODUCT MANAGEMENT, 2005 2007 2008 2010

Promoted to lead business development, membership growth, and Christ the King Lutheran Church Council,
Member, 1994 2013
performance for products for people with disabilities and older adults
nationwide. Led matrixed cross-functional team in engaging business Tarrant Area Geriatrics Society, Member,
1990 1995
leaders to support various market development programs.

Expanded Florida Managed Long-Term Services and Supports


program to five new counties. DYNAMIC RESULTS
Secured competitive bid wins, including expansion of Texas Star Plus
premium rates to
and New Mexico CoLTS program driving over $1B in additional annual Negotiated deliver $15M on
revenue. revenue, membership and revenue
Grew SSI and dual eligible member populations by 15%, exceeding targets in 2017.

growth targets. first fully integrated

Achieved membership and performance goals across suite of


Launched Medicaid program in
US for people with disabilities driving $10M
products. in incremental revenue annually since
2014.
ASSOCIATE VICE PRESIDENT, AMERIGROUP DEVELOPMENT
SERVICES, 2001 2005 competitive bid wins,
Secured including expansion of
Promoted to develop new market and product opportunities. Texas Star Plus and New Mexico CoLTS
Responded to requests for proposals. Executed government relations program driving over $1B in additional
annual revenue.
strategy. Delivered presentations to state and federal agencies on
Medicaid Managed Care.
Delivered $2M in annual
improvements in CoLTS
Expanded Florida Healthy Kids program. program and $4.5M in KanCare, while
supporting consumers in qualifying for
Launched New York Managed Long-Term Services Program.
home and community-based waiver
Managed Ohio and Georgia market entries. programs - generated $5M in annual
improvements.

Trophy Club, TX (940) 465-6631 Hopkinslanne@att.net


DIRECTOR, AMERIGROUP NETWORK DEVELOPMENT, 2000 2001 Laura Hopkins
Recruited based on expertise and reputation in DFW market to develop
provider networks for subsidiary health plans to support product and
market expansions into key markets, including New York, Arizona, Florida, SPEAKING PERSONALLY
Michigan, Delaware and others.

Led expansion of New Jersey provider network and transition of Q


A.
How important are the details in
executing a strategy?
It depends upon the strengths
dental vendors.
and capacity of the team. The more
Led expansion of Maryland provider network. inexperienced the team, the closer the
leader may need to be to the details,
HARRIS METHODIST HEALTH PLAN along with providing coaching and
(acquired by United Healthcare) 1995 2000 development. The relevance of details
Provider-sponsored HMO that covered 400,000 members through commercial, PPO,
to enabling successful strategies also
Medicare and Medicaid products in North Texas.
depends upon the level of risk, revenue,
DIRECTOR, MARKET MANAGEMENT, 1997 2000 customers, etc. at stake.

Led segment of provider network for 1,200 physicians, five hospital


systems and related ancillaries supporting 100,000 members. Launched
Q
A.
How would you describe your
leadership style?
Leadership style should always
and/or renegotiated fully capitated provider contracts. Facilitated be contextual to the situation and
provider network expansion to support Medicare growth and Medicaid circumstances. I exhibit a mix of Facilitative,
Managed Care improvements and access. Developed Medicaid Democratic, and Transformational
leadership, depending on the circumstances
product attributes.
and people/team members involved.

Q
DIRECTOR, GERIATRIC PROGRAM DEVELOPMENT, 1995 1997 What was your greatest leadership
challenge?
Developed and managed services for older adults within Harris Hospital
A. When I was working in a State with
System, as well as government products offered by Harris Methodist relatively little managed care penetration
Health Plan. Expanded Medicare to three counties. Developed and that was shifting to include people with
drove Texas STAR RFP response and provider strategy. Supported JCAHO disabilities and older adults in its Medicaid
Managed Care program. We built a team
reaccreditation.
of strong subject matter experts from small
community agencies and helped them
Additional Professional Development make the transition, including implementing
the program. It required me to adapt to
Harvard School of Public Health; various symposiums, including the learning styles and needs of my direct
reports and well as other key associates.
Healthcare Leadership in the Age of BioGenomics

University of North Texas, Center for Studies on Aging; symposium,


Age, Disability and Healthcare, Ethical Considerations for Leaders
Q What do you do to ensure
the values and vision of the
organization are followed in all
interactions?
Presenter, 2017 Medicaid Managed Care Congress, Washington, DC A. I think that it is critical to hire
mission-driven people who naturally exude
the values of the organization, and who will
model the values and vision in interactions
with stakeholders and customers. It also
comes by creating an environment where
we challenge each others thinking and
manner of executing to drive outcomes
consistent with the values and vision.

Trophy Club, TX (940) 465-6631 Hopkinslanne@att.net

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