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GE6757 TOTAL QUALITY MANAGEMENT 16 MARKS

UNIT I
INTRODUCTION

1. What are the barriers while implementing TQM? Also explain evolution of Quality.
(May/June 2016, Nov/Dec 2013)
2. Discuss Juran’s principle of Quality improvement. (May/June 2016, Apr/May 2014,
May/June 2013)
3. Describe Deming’s philosophy for Quality improvement. (Apr/May 2015, Apr/May
2014, Nov/Dec 2014, May/June 2013, Nov/Dec 2013)
4. Elaborate on TQM frame work and importance of each element. (Apr/May 2015)
5. a. What is service quality? Explain its various elements towards customer satisfaction.
b. What are the obstacles to TQM implementation? Explain. (Nov/Dec 2014)
6. a. What are Quality statements? Explain with examples.
b. Review the history of TQM chronologically. (May/June 2013)
7. Define Quality. Explain the evolution of quality. (Nov/Dec 2013)

UNIT II
TQM PRINCIPLES

1. Discuss how Quality council is structured in (i) University Academic Department and (ii)
Manufacturing facility. (May/June 2016)
2. a. Explain the phases of PDSA cycle and its illustration. (May/June 2016, Nov/Dec 2013)
b. What is 5s and why does the organization adopt this technique? (May/June 2016)
3. Discuss the importance of “employee involvement” and “motivation” for enhancing
quality. (Apr/May 2015)
4. Explain the issues related to customer’s complaints and retention. (Apr/May 2015)
5. Write a note on Quality Planning. (Apr/May 2014)
6. Explain the steps in forming a performance appraisal system. What are benefits?
(Apr/May 2014)
7. a. Describe about the three quality statements, giving an example for each.
b. What are the benefits of employee involvement?
c. Explain how Employee empowerment relate to employee involvement. (Nov/Dec
2014)
8. a. What is a Team? List the characteristics of a successful team. (Nov/Dec 2014,
(Nov/Dec 2013)
b. What are the factors that KAIZEN focuses for continuous improvement?
9. a. Discuss the roles to be played by the employees for an effective implementation of
KAIZEN.

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b. Explain the key elements of Customer supplier partnership. (May/June 2013)

10. a. Briefly explain the continuous process improvement.
b. Explain the roles of a Team leader and a Facilitator. (May/June 2013)

UNIT III
TQM TOOLS AND TECHNIQUES I
1. Explain any three new management tools. (May/June 2016)
2. Perform an FMEA to anticipate various problem faced and method to eliminate the
problem of getting up from bed in the morning and going to school. (May/June 2016)
3. Prepare a FMEA work sheet for an induction motor’s shaft failure or a failure of your
choice. (Apr/May 2015)
4. Develop a procedure for implementation of SIX sigma in a manufacturing organization.
(Apr/May 2015)
5. Explain the seven traditional quality tools with suitable examples. (Apr/May 2014)
6. Explain the various stages of FMEA with the help of a case study. (Apr/May 2014)
7. a. Six sigma concept can be applied to non manufacturing process. Do you agree with
this statement? Justify your answer with a suitable example.
b. Illustrate the cause and effect diagram with a suitable example. (Nov/Dec 2014)
8. a. What is a Tree diagram? How is it useful for Quality Management?
b. What is a critical success factor? How is it important in bench marking? (Nov/Dec
2014)
9. a. Explain any two tools of seven statistical tools with an example.
b. Discuss the role of Six sigma in service sectors. (May/June 2013)
10. a. What are the reasons for Bench marking? Explain six important steps in the process of
Bench marking.
b. Define FMEA. Discuss on two types of FMEA. (May/June 2013)

UNIT IV
TQM TOOLS AND TECHNIQUES II
1. Explain with an example of any three control charts. (May/June 2016)
2. Device a QFD methodology for design and development of cups used in vending
machine for dispersing hot and cold beverages. (May/June 2016)
3. Draw the house of quality for a product of your choice and describe the QFD
methodology. (Apr/May 2015, Apr/May 2014)
4. Explain the pillars of TPM and its benefits. (Apr/May 2015)
5. a. What are the objectives of TPM? Explain the five pillars of TPM.
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b. Brief six basic techniques for presenting performance measure. (May/June 2013)
6. Explain the stages involved in developing TPM. (Apr/May 2014)
7. Explain Quality Function deployment with an example. (Nov/Dec 2014)
8. a. What are the objectives of QFD? Discuss on four phases of QFD process.
b. Explain ‘Taguchi loss function’ and the evaluation method of the loss developed by
him. (May/June 2013)
9. a. List and explain the various measures of performance in evaluating the success of an
organization.
b. Discuss the need for Taguchi’s quality loss function. (Nov/Dec 2014)

UNIT V
QUALITY SYSTEMS
1. Discuss the need for standardization procedures for quality assurance. Explain the
requirements of ISO system to documentation. (May/June 2016)
2. What are the requirements, objectives and benefits of ISO 14000 system? (May/June
2016)
3. a. What are the needs for documentation in Quality Management system?
b. Write a brief note on Quality Auditing in QMS?
c. Discuss the various elements in QMS. (Apr/May 2015)
4. Explain the features of ISO 14000 and procedure to obtain ISO 14000 certification.
(Apr/May 2015)
5. Explain the elements of ISO 9000 standards. Explain in detail. (Apr/May 2014)
6. Explain the major elements of Environmental Management System. (Apr/May 2014)
7. a. Discuss about the four important documents to be prepared for ISO 9000 certification.
b. What are the benefits of implementing ISO 14000 standard? (Nov/Dec 2014)
8. Discuss the various elements of ISO 9000:2000 quality system. (Nov/Dec 2014)
9. a. Explain Quality Audit in detail.
b. Discuss the main elements of ISO 14000. (May/June 2013)
10. a. What are the barriers for implementing TQM in an industry? Explain.
b. Specify the differences between ISO between ISO 9000 and QS 9000. (May/June
2013)

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