Metals Industry Competency Standards

Unit M1.1F A Undertake interactive workplace communication

Band – Foundation Field – Foundation Unit 0
Notes

Element 1.1F.1 Communicate information about tasks, processes, events or skills

Criteria 1.1F.1.1 Assessor guide: observe that –
An appropriate choice of communication techniques, eg: Appropriate communication techniques are chosen as
telephone, face to face, written report, sketches etc. are required by: - the information to be conveyed - the receiver
used of the communication - the context in which the
communication takes place
Criteria 1.1F.1.2 Assessor guide: observe that –
Multiple operations involving several topics/areas are Communication covering a variety of topics and content
communicated areas takes place so that the information is clearly
understood by the receiver/s of the message
Criteria 1.1F.1.3 Assessor guide: observe that –
Listening is undertaken without continuous interruptions The person follows good listening techniques and listens
of the speaker in a variety of situations without interrupting the speaker
Situations covered might be listening to instructions,
technical information, briefings, descriptions of faults and
problems, and others
Criteria 1.1F.1.4 Assessor guide: observe that –
Questions are used to gain extra information Questions are asked to clarify the message The questions
state clearly what their purpose is and identify information
required If necessary, follow up questions are used to gain
further information or clarify the replies
Criteria 1.1F.1.5 Assessor guide: observe that –
Correct sources of information are identified Information is gained from appropriate sources for the
outcome required Examples might be technical manuals,
job cards, orders, production schedules, clients, technical
experts, and others
Assessor guide: confirm that –
The person can explain: - the advantages and disadvantages of
different ways of communicating - why a particular
communication technique was chosen for a particular situation
Assessor guide: confirm that –
Assessor guide: confirm that –
The person is able to describe good listening techniques and
explain the importance of not interrupting the speaker
Assessor guide: confirm that –
The person is able to give examples of a number of different
types of questions appropriate in particular situations
Assessor guide: confirm that –
The person is able to give examples of a range of sources of
information and explain which would be used in particular
situations and why

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Metals Industry Competency Standards
Criteria 1.1F.1.6 Assessor guide: observe that –
Information is selected and sequenced appropriately The information is selected to meet the purpose for which
it is required in terms of level of detail, credibility accuracy
and so on Information gained is logically organised so that
it can be used to fulfil the purpose for which it was
required
Criteria 1.1F.1.7 Assessor guide: observe that –
Verbal and written reporting undertaken where required Oral or written reports are given as required For example,
describe the outcomes of a service call, explain or write an
incident/accident report and others
Criteria 1.1F.1.8 Assessor guide: observe that –
Communication is demonstrated in both familiar and The person has communicated successfully in situations
unfamiliar situations and to familiar and unfamiliar where they are dealing with people that they are familiar
individuals and groups with and those that are not familiar with The situations
should include communication with individuals and
groups
Element 1.1F.2 Take part in group discussion to achieve appropriate work outcomes
Criteria 1.1F.2.1 Assessor guide: observe that –
Responses sought and provided to others in the group The person gives clear, accurate and appropriate
responses to others in a group Information is sought from
others using questioning techniques appropriate for the
person from whom the information is requested and giving
feedback to the person supplying the information
Criteria 1.1F.2.2 Assessor guide: observe that –
Constructive contributions are made in terms of the Contributions to the group discussions are constructive,
production process involved for example, other members of the group are listened to,
opinions and comments are given in positive terms
Criteria 1.1F.2.3 Assessor guide: observe that –
Goals and aims are communicated Goals and aims are identified Appropriate methods of
communicating goals and aims are selected They are
communicated to others so that they are understood, and
the receiver of the communication is able to restate them
accurately
© Australian National Training Authority MEM98 . Issue date – November 1998
Assessor guide: confirm that –
The person can give reasons for selecting particular information
and explain why they have organised the information in the way
that they have
Assessor guide: confirm that –
The person should be able to explain why they are reporting
back, what the purpose of the report is Characteristics of a good
report, oral or written, can be given
Assessor guide: confirm that –
The person can describe strategies to follow when speaking to
individuals and groups and in situations where they are familiar
with the people and where they are not
Assessor guide: confirm that –
Appropriate principles to guide communication in groups can be
given, such as everyone should have an opportunity to speak,
people should be lisened to and not interrupted and so on A
number of questioning techniques can be identified
Assessor guide: confirm that –
The characteristics of constructive input to a discussion can be
described
Assessor guide: confirm that –
Appropriate ways of communicating goals and aims can be listed
Reasons for use of a particular method can be given
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Metals Industry Competency Standards
Element 1.1F.3 Represent views of group to others
Criteria 1.1F.3.1 Assessor guide: observe that – Assessor guide: confirm that –
Views, opinions of others are understood and reflected The person is able to restate accurately the views of The reasons why it is necessary to restate the view of others
accurately others as they are expressed in a group discussion Good accurately can be given
listening techniques are used when others are expressing
their opinions

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Metals Industry Competency Standards
Range statement
This unit covers competencies needed for situations where employees must collectively undertake a task eg: three or four assemblers co-operating to assemble a product, a trades person
who has to attend a service call, or a group of process workers who undertake a similar task in close proximity to each other. This unit assumes that the group has not been formally
designated as a permanent cohesive work unit by management The performance criteria assume that any of the following techniques could be used as the subject of communication in this
unit, for example: sketches, drawings, production schedules; written machine or job instructions; client instructions. It is assumed that the application of this unit in most workplaces would
require a basic level of ability in speaking, reading and writing English as well as basic numeracy. Basic numeracy means the ability to perform simple arithmetic using whole numbers
applying the four basic rules of addition, subtraction, multiplication and division. The unit however does not refer to competence in English but in communication. English language ability
should be professionally assessed.

Evidence guide
Assessment context
This unit may be assessed on the job, off the job or a combination of both on and off the
job. The communication activities undertaken should be consistent with the individual's
field of work and be based on interaction with others related to workplace tasks and
procedures, tools, equipment, materials and documentation relevant to that field of work.
The competencies covered by this unit would be demonstrated by an individual working
alone or as part of a team. Assessment should be conducted in an environment that the
individual is familiar with.
Assessment conditions
The candidate will have access to: - All tools, equipment, materials and
documentation required. The candidate will be permitted to refer to the
following documents: - Any relevant workplace procedures. - Any relevant
product and manufacturing specifications. - Any relevant codes, standards,
manuals and reference materials. The candidate will be required to: - Orally, or
by other methods of communiciation, answer questions put by the assessor. -
Perform the tasks described by this guide, within a time frame established
between the candidate's supervisor/instructor and the assessor, prior to
undertaking this assessment. - Identify colleagues who can be approached for
the collection of competency evidence where appropriate. - Present evidence of
credit for any off-job training related to this unit. Assessors must be satisfied
that the candidate can competently and consistently perform all elements of the
unit as specified bythe criteria, including required knowledge.

Critical aspects Special notes

This unit should be assessed in conjunction with other specialisation or core units and not
in isolation. The assessment should be linked with performance of normal workplace
activites where the competency covered by this unit is demonstrated concurrently with
other core or specialisation competencies. The communiciation tasks may be related to any
aspect of the job, interacting with team members, receiving instructions, reporting and any
other activity which requires communiciation with individuals or groups.
During assessment the individual will: - demonstrate safe working practices at
all times; - communicate information about processes, events or tasks being
undertaken to ensure a safe and effecient working environment; - take
responsibility for the quality of their own work; - plan tasks in all situations and
review task requirements as appropriate; - perform all tasks in accordance with
standard operating procedures; - perform all tasks to specification; - use
accepted engineering techniques, practices, processes and workplace
procedures.

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