IMPORTANT INFORMATION

Make sure you read the pre-contract information and the key points in this document before signing
the credit agreement. These documents are for you to take away.

Certain features that may have an The monthly repayments on your agreement are variable.
adverse impact on you You should consider your ability to maintain the repayments.

Consequences of missing If you do not make the repayments that are due under this
payments agreement then your credit rating may be adversely affected
and could make obtaining credit more difficult in the future.
Your insurance policy could be cancelled and it may also result
in legal action being taken to recover what you owe. You may
have to pay default interest and charges so that the amount
you owe will increase; details of these are shown on the pre-
contract credit information.

Is it a suitable product for you? The credit is only to be used for the financing of the
insurance premiums agreed with us. This type of running
account credit agreement should not be used for high value
purchases that you intend to repay over an extended period.

Right of withdrawal You will have 14 days to withdraw from this credit
agreement from the day after the day you sign the agreement.
This can be done by contacting us using the contact details
contained in the pre-contract credit information. This right of
withdrawal only applies to the credit agreement and not to the
purchase of the insurance policy so, if you want to cancel the
agreement you will have to find some other way to pay for
the policy.

Making Payments You must repay the loan through monthly repayments by
direct debit. Based on the first amount you want to draw
down, your first set of monthly repayments will be one
payment of £ 85.63 followed by 9 payments of £ 85.63.
Further monthly repayments will be determined in accordance
with the terms of the agreement. Based on the first amount
you want to draw down, and the assumptions made in the
agreement, the total amount payable is expected to be
£ 856.30

If you have any further questions, then please contact us on 0344 840 6300
and we will be pleased to help.
 PRE-CONTRACT CREDIT INFORMATION
(Standard European Consumer Credit Information)

1. Contact Details

Creditor. Creation Consumer Finance Limited

Address. Chadwick House, Blenheim Court, Solihull B91 2AA
Telephone number(s). 0371 376 9200
Credit intermediary Eldon Insurance Services Limited
Address Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ
.0344 840 6300
2. Key features of the credit product
The type of credit. Running account credit agreement
The total amount of credit. £ 725.66
This means the amount of credit to be provided under the The credit limit may be varied by us from time to time under the agreement and at least 7 days' written notice
proposed credit agreement or the credit limit. of any amendment will be given by us to you.
How and when credit would be provided. We will pay the credit directly to the credit intermediary or the insurance company providing the insurance
within 28 days of the agreement being signed by us.
The duration of the credit agreement. The agreement has no fixed duration.
Repayments. Monthly repayments will commence within 45 days and continue to be payable on the same date of each
subsequent month while there is a balance outstanding under the agreement. Each time you draw down an
amount of credit or reduce the amount you have drawn we will calculate the amount of your monthly
repayments by adding interest, at the then current rate, to the amount of the draw down, taking into account
any balance outstanding which is owed at the time, and dividing the sum of those amounts into an equal
number of months over which the draw down must be repaid.
The total amount you will have to pay. £ 856.30. This is an assumed figure, based on the assumptions which apply to the APR and described in
This means the amount you have borrowed plus interest and section 3 below.
other costs
The proposed credit will be granted in the form of a deferred For insurance premiums, related costs and expenses in connection with policies of insurance.
payment for goods or service. We will advise you of the price at the time credit is drawn down.
Description of goods/services.
Cash price.
Security required. If you breach the agreement and fail to correct the breach you will authorise us to cancel the insurance
This is a description of the security to be provided by you in policy and obtain a rebate of premiums or claims proceeds.
relation to the credit agreement.
3. Costs of the credit
The rates of interest which apply to the credit agreement 18.00 % per annum variable. We can vary the rate of interest at any time after the agreement has
been entered into by giving at least 30 days' notice. We will only do so on the occasion of your
making a further draw down of credit after the first.
Annual Percentage Rate of Charge (APR). % APR variable.
The APR assumes no variation under the agreement of the rate of interest or the amount of any item
This is the total cost expressed as an annual percentage of entering into that calculation. Also: that we and you fulfil our obligations according to the terms of the
the total amount of credit. agreement; that the credit is provided for one year, starting from the date of the initial drawdown and that
the
The APR is there to help you compare different offers. final repayment will clear the balance of capital, interest and any charges outstanding; that the credit will be
repaid in equal monthly payments, commencing one month after the initial drawdown with charges being
Related costs applied in accordance with the agreement.
Charge for using a specific payment method. You will be charged a fee of £3.00 for payments made using a debit card and 4% of the total amount paid for
payments made using a credit card.
Any other costs deriving from the credit agreement. If we send the agreement to you to be signed and you fail to sign and return it within 30 days we will charge
you a fee of £10 which will be added to your account.
Any other costs deriving from the credit agreement. £25 for sending letters each time a direct debit is not set up or a payment cancelled or returned;
a fee not exceeding £50 if you do not rectify, after we ask you to, a payment failure;
£1 for a statement
Conditions under which the above charges can be changed.
We may vary any of our fees by giving you 30 days' written notice
Costs in the case of late payments. We may also charge default interest from the due date to the actual date of payment at the rate of interest
shown above. We will also charge you any reasonable legal costs and expenses incurred by us in endeavouring
to collect any unpaid and overdue repayments, or which are incurred by us in operating or exercising our rights
under the agreement, including enforcement of it.
Consequences of missing payments. Missing payments could have severe consequences and make obtaining credit more difficult. We may
instruct the insurer who provided the insurance policy to cancel it. Legal proceedings and enforcement
action may be taken against you for the recovery of what you owe and our reasonable legal costs and
expenses.
 4. Other important legal aspects
Right of withdrawal. You have the right to withdraw from the credit agreement without giving any reason before the end of 14
calendar days beginning on the day after the day you signed the agreement.
Early repayment You have the right to repay all or part of the credit early at any time.
Consultation with a Credit Reference Agency. If we decide not to proceed with your application for credit as a result of information obtained from a credit
reference agency we must, when informing you of the decision, tell you that it has been refused on that basis and
give you the details of the credit reference agency we used.
Right to a draft credit agreement. You have the right, upon request, to obtain a copy of the draft credit agreement free of charge unless we are
unwilling at the time of the request to proceed to the conclusion of the agreement.
5. Additional information in the case of distance marketing of financial services
(a) concerning the creditor
Registration number Our Firm Reference Number is 311518
The supervisory authority. The Financial Conduct Authority is the supervisory authority.
(b) concerning the credit agreement
The law taken by the creditor as a basis for the establishment English law.
of relations with you before the conclusion of the credit This agreement is subject to English law unless you lived in Scotland or Northern Ireland when this
agreement. The law applicable to the credit agreement and/or agreement was made in which case the applicable law of your residency at the time the agreement was
the competent court made shall apply
Language to be used in connection with the credit agreement.
At all times will communicate with you exclusively in English.
(c) concerning redress
Access to out-of-court complaint and redress mechanism. We will endeavour to provide you with a high standard of customer care, however, if you are unsatisfied with
any aspect of the service we provide, please contact us in writing at: Complaints Department, at the address
shown above. If you remain dissatisfied you can contact the Financial Ombudsman Service at Exchange
Tower, London E14 9SR.

What is Pre-Contract Credit Information? A lender or a Credit Broker acting on its behalf is obliged to provide a Standard European
Consumer Information (SECCI). This information will provide you, the customer, with the information to assess whether the proposed
agreement meets your needs and financial situation.

What is a Running Account Credit Agreement? A Running Account Credit Agreement (RACA) is the credit agreement between you and
Creation Consumer Finance Limited. It sets out the terms and conditions of the credit agreement and is regulated by the Consumer Credit Act
1974.

Do I need to do anything with my Agreement? Yes. You need to sign and return one copy to us. If you don't return it within the time
specified of 30 days, as stated in your policy documents, you will be charged a fee of £10. The agreement can be e-signed on the Creation
Consumer Finance website managemyaccount.creation.co.uk

How does the Consumer Credit Act affect me? The Act is a set of rules to safeguard the Consumer and the Creditor. All credit agreements
made under the 1974 Act must comply with these rules, be laid out in a certain format, and contain prescribed (compulsory) terms in order
that the agreement is binding and acceptable.

What information is included in an RACA? The RACA contains all the information relating to the credit on your policy. This includes key
financial information such as:
The amount of credit Annual percentage rate (APR)
Term of the agreement Charges applied (e.g. missing premiums)
The number and amount of the repayments Early repayment information

When is my 1st payment taken? Please refer to your RACA

Can I change my bank details or make an amendment to my agreement? Yes you can please call Customer Service to discuss your
options.

Can I pay off my premium early? Yes, please call the Customer Service number and one of our advisors will help you.

What happens if I default on a payment or can't pay? Please call the Credit Control Team on 02890 267 617 if you need to discuss the
payments on your policy. You can make any outstanding payments direct with Creation Consumer Finance or via our Credit Control Team.
You can also log on to your account at www.creation.co.uk Failure to meet your payments will lead to your agreement being cancelled and the
full outstanding amount being due.
Please be aware you may be charged a £25 default fee and Creation Consumer Finance will only attempt taking the payment once, also
defaulting can then create an adverse effect on your credit rating.

What is an APR? APR (Annual Percentage Rate) is a standard measure of the cost of credit, stated as a yearly rate. Interest rates can be
stated in a number of ways. It helps to compare the cost of credit from different providers.
The APR must be disclosed to you before completion of the credit agreement.

Can I withdraw from the agreement? Yes you can you have 14 days from this agreement. Cancelling your finance agreement will not
cancel your insurance policy and full payment will then be required. Please contact Creation Consumer Finance if you wish to discuss
cancelling your agreement on 0371 376 9200.