DAFTAR ISI

BAB I ..................................................................................................................... 1

PENDAHULUAN ................................................................................................... 1

A. Latar Belakang ........................................................................................... 1

B. Tujuan Pedoman ........................................................................................ 1
C. Ruang Lingkup Pelayanan ......................................................................... 2
D. Batasan Operasional .................................................................................. 2
E. Landasan Hukum ....................................................................................... 3

BAB II .................................................................................................................... 4

STANDAR KETENAGAAN ................................................................................... 4

A. Kualifikasi Sumber Daya Manusia .............................................................. 4

B. Distribusi Ketenagaan ................................................................................ 4
C. Pengaturan Jaga ........................................................................................ 4

BAB III ................................................................................................................... 5

STANDAR FASILITAS .......................................................................................... 5

A. Standar Fasilitas ........................................................................................ 5

B. Fasilitas Prasarana Penunjang ................................................................... 6

BAB IV ................................................................................................................ 10

TATA LAKSANA PELAYANAN .......................................................................... 10

A. Pelaksanaan Pendaftaran ........................................................................ 10

B. Pelaksanaan Orientasi Pasien ................................................................. 10
C. Pelaksanaan Pemberian Asuhan Pasien.................................................. 10
D. Pelaksanaan Perawatan Pasien ............................................................... 11
E. Standar Prosedur Operasional ................................................................. 11

BAB V ................................................................................................................... 8

LOGISTIK.............................................................................................................. 8

A. Pengertian ................................................................................................ 19
B. Tujuan ...................................................................................................... 19
C. Syarat Manajemen Logistik ...................................................................... 19
D. Kegiatan Logistik di Instalasi .................................................................... 19

BAB VI ................................................................................................................ 20

KESELAMATAN PASIEN ................................................................................... 20

A. Pengertian ................................................................................................ 20
B. Tujuan ...................................................................................................... 20
C. Tata Laksana Keselamatan Pasien Secara Umum................................... 20
 D. Tata Laksana Keselamatan Pasien di Instalasi Rawat Inap...................... 21
E. Dalam Melaksanakan Keselamatan Pasien Standar Keselamatan
Pasien harus Diterapkan .......................................................................... 21
F. Langkah-langkah Penerapan Keselamatan Pasien Rumah Sakit ............ 21
G. Pengertian 6 Sasaran Keselamatan Pasien di Rumah Sakit .................... 22

BAB VII ............................................................................................................... 24

KESELAMATAN KERJA .................................................................................... 24

Keselamatan Kerja ................................................................................... 24

BAB VIII .............................................................................................................. 29

PENGENDALIAN MUTU ..................................................................................... 29

A. Bentuk – bentuk Pengawasan dan Pengendalian .................................... 29

B. Sistem Pengendalian Efektif ..................................................................... 30
C. Indikator Keberhasilan Pelayanan ............................................................ 30

BAB IX ................................................................................................................ 42

PENUTUP ........................................................................................................... 42