Extend the life of your cranes

Solid backup
to support
your cranes

2
 Welcome to the Manitowoc
family of cranes, where
Manitowoc Crane Care gives
you the opportunity to
maintain and maximize the
productivity of your cranes.

Wherever you are in the world,

whenever you need us,
whatever … we are there.

Comprehensive Support
With over 90 years of experience
manufacturing cranes, Manitowoc has
developed resources that are critical in helping to
maximize the life of your cranes.
• Parts are available online or direct, and same day deliveries
can usually be accommodated.
•E
 xcellent service and technical support enable your cranes to be maintained and repaired
quickly and correctly.
• Our training programs for technician certification are provided in dedicated facilities with
hands-on interaction.
• EnCORE is our program to extend the life of your cranes by rebuilding and restoring them.

Worldwide
With 12 manufacturing facilities in 8 countries and over 38 regional sales and support offices in 24 countries,
Manitowoc has more than 5,000 employees dedicated to helping you keep your cranes at work.
Wherever, whenever, whatever, we are there!

Preventive Maintenance
We recommend a preventive maintenance program for each model that will ensure your cranes are functioning
at their best all day, every day. 3
4
DISTRIBUTION
NETWORK
Manitowoc cranes are sold and serviced at locations covering
five continents. No matter where the job takes you, you have a
business partner nearby.

Manitowoc’s global team of experts is dedicated to working closely with you, our
Customer, understanding your requirements and offering solutions in the support
of our products.
The Americas
Backed up by the Crane Care Centers of Excellence in Manitowoc, WI
and Shady Grove, PA, our network of dealers is what sets us apart from
any other crane manufacturer.

Europe, Middle East and Africa

Crane Care Centers of Excellence are also located in Wilhelmshaven,
Germany and Dardilly, France. Long established dealers and local
Manitowoc offices combine for optimal territory coverage.

Asia Pacific
To locate your local Manitowoc
Regional Manitowoc hubs and many local dealers span this vast area to
office or authorized business partner,
provide our customers with professional advice and support that helps
go to our website:
them choose the best equipment, service solutions and parts supply.
http://www.manitowoccranes.com 5
6
PARTS
Wherever you are in the world, locating the correct part quickly is
vital to managing your operations. With Manitowoc Crane Care,
the parts you need are just a phone call or click away.

Wilhelmshaven, Germany
Dardilly, France
Manitowoc,
WI, USA Langenfeld, Germany
Saint-Pierre de Chandieu,
Jeffersonville, Shady Grove, France
IN, USA PA, USA
Zhangjiagang,
China

Singapore

Sydney, Australia

Centers of Excellence Warehouse locations

The parts services we provide to assure your maximum uptime include:

• Extensive inventory • 24/7/365 availability
• Fast turnaround on orders • Customer Accessible Parts express (CAPX)
• Global Parts Express (GPX) and D3 electronic parts catalogue
online ordering system
Whenever you need a part, we are ready to support Recommended Parts Lists
you. Manitowoc Crane Care operates major logistics Knowing what parts to keep on hand is vital to
distribution centers throughout the world. Our primary balancing availability and reducing downtime while
parts warehouses in Jeffersonville, IN and St. Pierre keeping inventory optimized. Manitowoc Crane Care
de Chandieu, France stock an extensive inventory of will provide recommended parts lists to customers and
genuine replacement parts. Asia Pacific is served by our dealers that reflect their machine populations.
facilities in Zhangjiagang, China, Singapore and Sydney,
Australia. Our trained customer service representatives
will help you locate your parts requirements for any of
our products.

Online Ordering and Identification

Global Parts Express is our online parts ordering system.
With 24/7 access, you can locate the correct part for any
machine, any time. If you’re not sure which part you
need, our electronic parts catalogues are available online
through our Customer Accessible Parts eXpress (CAPX)
system where you can also request pricing. 7
8
 TRAINING
Maintenance, Troubleshooting, Operation

Manitowoc Training Centers offer courses for operators and technicians

across the globe to provide in depth instruction on crane operation,
maintenance and troubleshooting procedures.
Technician Certification fully furnished classrooms, crane operation simulators,
To earn the title “Certified Technician” each candidate test cranes and lab workstations with equipment
must complete all assigned courses appropriate for the specific cranes and curriculum
within the product-related certification process levels. The length of the courses ranges from two days
successfully. What this means is that a technician is to seven weeks, and over 50 options
expertly equipped to tackle any issue that may arise on are offered.
your crane.
Onsite Training and Introductory Courses
Training classes consist of classroom training as Training formulated to your specific requirements can
well as troubleshooting exercises on simulators that are be arranged at your location.
custom built to be as hands on as possible. Our trainers
have decades of product knowledge and Online Training
field experience. The curriculum spans the complete Web-based courses are also available to build
range of knowledge, from basic technology to technician fundamental hydraulic and electrical knowledge and
certification. assess new employee knowledge prior to participating
in hands-on learning at one of our training centers.
Operator Training
Operation and crane assembly instruction is
available for all our product lines, leading to crane
operator certification. This training is a small
investment that pays off in the long run through more
efficient operation.

Global Training Centers

Manitowoc Crane Care trainers provide instruction
to thousands of crane technicians and operators each
year in our training centers located throughout the
world. Each facility includes interactive training tools,
To find out more, please visit our website at
https://www.manitowoccranes.com/en/services/
crane-care/Training.
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SERVICE
Our support for your cranes extends beyond any borders.
Wherever you are, whenever you need us, we are there to help.

Contact Centers
Manitowoc Crane Care has developed a network of
contact centers throughout the world, ready to answer
your technical questions 24/7. Our locations span the
globe, with representation on five continents.

Our technical support staff consists of experts who

understand cranes and can offer any information you
need to help you.

“Flying Doctors”
For on-site assistance, technicians can
reach you in the most remote location
through our “flying doctors” program.
Product Service Engineers can be
dispatched to evaluate your crane on-site,
including repairs. They have completed
certification programs on our products,
providing you the best options to increase
operating time and efficiency.

Tools and Bulletins

Manitowoc’s regional facilities and dealers are equipped
with diagnostic tools that provide accurate evaluations
to pinpoint problems with anything from engines,
drive trains and hydraulic systems to structural repairs
that require welding expertise.

Whatever machine you own, Manitowoc Crane Care

bulletins will keep you informed about parts, service,
and training. Search by brand, model, keyword, and
type of bulletin for a comprehensive selection of our
literature at www.manitowoccranes.com.
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 BEFORE

AFTER

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EnCORE
Manitowoc’s EnCORE program maximizes your investment by
rebuilding or repairing your crane to extend its life significantly.
EnCORE also includes remanufactured parts.

BEFORE AFTER

Rebuilds
EnCORE means your crane is rebuilt by factory trained technicians to meet OEM standards. The process
includes everything from rebuilding cabs or boom cylinders to updating all systems and renewing electrical
harnesses, instruments, drivelines, hydraulic components and hoses.

Whether your crane requires a repair due to damage caused by an accident, or needs an end of service life
rebuild, choosing EnCORE gives you a viable option over a new crane purchase.

Remanufactured Parts
Manitowoc offers an extensive selection of remanufactured parts
through the EnCORE program, which include: engines,
transmissions, hydraulic cylinders, and more. Each remanufactured
part comes with a 1-year warranty.

Worldwide
There are EnCORE Certified
Partners located throughout the
world. To qualify for the EnCORE
Partners program, each location
has invested extensive resources
in training for its technical staff,
including a structural engineer and
certifications for welders.

Contact Manitowoc Crane Care

for further information on our
EnCORE program, details of our
EnCORE facilities and Partners or,
indeed, for a rebuild quotation.

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CRANE CARE ON
MANITOWOC DIRECT
The Manitowoc Crane Care website offers access to essential
announcements on your crane. From service materials to
online training, everything you need is in one convenient
location right on your desktop.
Crane Care News
With Crane Care News, the knowledge you need is available any time of day. See the latest news and
programs, and keep track of updated parts and repair notifications right from your Internet browser.

Service Information
Stay up to date on the most recent maintenance and repair reports for your Manitowoc crane, 24/7. Search
maintenance kits, find instructions on structural repairs, and take advantage of inspection and lubrication
guides, all backed by the expertise and support of Manitowoc Crane Care.

Technical Support
Support is just a click away with Manitowoc Crane Care. Easily access technical materials relevant to your
Manitowoc or Grove cranes, and find the latest updates when you need them.

Parts
Ordering parts has never been simpler. Access electronic parts catalogues and purchase right from the
website, 24 hours a day, 365 days a year. With the Manitowoc Crane Care Distributor network, fulfillment
of your orders is fast, so you can have the parts in hand when and where you need them.

Publications
Manitowoc Crane Care publications are your online library for vital
information on your crane. No matter what machine you own,
you can find operator and service manuals, load charts, inspection
procedures, and troubleshooting and maintenance guides without
leaving the jobsite.

Training
Manitowoc Crane Care’s innovative online E-Training
system is exactly what you’ve been looking for. A new,
dynamic, and easy-to-use website will provide the latest
training courses available. With low costs, and no travel
time or expenses, you can receive high quality training on
a variety of topics, day or night.

Wherever you are in the world, and whenever

you need us, Manitowoc Crane Care
is just a phone call or click away.

If you want more information on any of the topics

covered in this brochure, we invite you to visit our website
at www.manitowoccranes.com/en/services/crane-care.
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 Manitowoc Cranes

Regional headquarters

Americas Europe, Middle East, Africa China Greater Asia-Pacific

Manitowoc, Wisconsin, USA Dardilly, France - TOWERS Shanghai, China Singapore
Tel: +1 920 684 6621 Tel: +33 (0)4 72 18 20 20 Tel: +86 21 6457 0066 Tel: +65 6264 1188
Fax: +1 920 683 6277 Fax: +33 (0)4 72 18 20 00 Fax: +86 21 6457 4955 Fax: +65 6862 4040
Shady Grove, Pennsylvania, USA Wilhelmshaven, Germany - MOBILE Dubai, UAE
Tel: +1 717 597 8121 Tel: +49 (0) 4421 294 0 Tel: +971 4 8862677
Fax: +1 717 597 4062 Fax: +49 (0) 4421 294 4301 Fax: +971 4 8862678/79

This document is non-contractual. Constant improvement and engineering progress

make it necessary that we reserve the right to make specification, equipment, and price
changes without notice. Illustrations shown may include optional equipment and
accessories and may not include all standard equipment.

©2016 The Manitowoc Company, Inc.

Form No. GMK5250L
Part No 15-004/1M/1216 www.manitowoc.com