18.04.

2017
DELHI JAL BOARD
GRIEVANCE REDRESSAL MECHANISM
For registering a grievance related to wrong reading, billing, and arrears, one can call our 24X7 Customer
Care Center number1916 (Toll Free). Always quote your KNO & Mobile no. while registering a complaint.
Consumer can also register grievance directly through Revenue Management System portal on
www.djb.gov.in

A grievance may be lodged with Zonal Revenue Officer (ZRO) concerned. In case it is not resolved within
10 days it may be taken up concerned Dy. Dir./ Jt. Director, Still if a consumer not satisfied he may contact
at DJB Headquarters by referring earlier communications.

Zonal Offices Officer Name / Mob. Office Address Service Area

Sh. R.S. Godboley Room No. 510, Varunalaya Ph-II, Karol Bagh, New Delhi.
Jt. Dir. (Rev.) HQ
Mob.9811434279 Ph. 23557792
ZRO office , Tibiya 6- Tooti, Pahar Gunj, Choona Mandi, Bapa
Sh. Paras Ram Sharma Collage, Karol Bagh, Nagar, Regarh Pura, Old / New Rajinder Nagar,
ZRO (CZ)-II
Mob. 9313646378 New Delhi Karol Bagh, Beadon Pura, Sarai Rohilla, Rohtak
Tibiya Collage
Ph. 23546251 Road, Manak Pura, Shidi Pura, Modal Basti, Faiz
Road, Niwala.
Dy. Dir. (Rev.) Sh. Jagdish Maurya Room No. 212, Varunalaya Ph-I, Karol Bagh, New Delhi.
(Central / NW ) Mob. 9650303434 Ph. 23520628
ZRO office, Naya Bans, Turkman Gate, Charkhewalan,
B-Building,Varunalaya Chandni Chock, Pahari Dhiraj, Bazar Sita Ram,
ZRO (CZ)- I Smt. Harbhajan Kaur
Complex, Karol Bagh, , Chawari Bazar, Sadar, Teliwara , Ajmeri Gate.
Jhandewalan Mob. 9650474009
New Delhi,
Ph. 23612792
ZRO office , Near Padam Nagar, Basant Lane, Pahari Dhiraj, Old
ZRO (Central)-II Smt. Poonam Vij Metro Station, Pratap Chandrawal, Chandni Chock, Kashmiri Gate,
Pratap Nagar Mob. 9650733822 Nagar, New Delhi. Mori Gate, Majnu ka Tila, Kucha Ghariwam,
Ph. 23692201 Ghanta Ghaar, Sabzi Mandi.
ZRO office , Nimri Colony, Bharat Nagar, Ashok Vihar,
ZRO (N./West)-III Sh. Rakesh Kumar Sharma OHT, Ashok Vihar, Lawrance Road, Pitam Pura, Prashant Vihar,
Ashok Vihar Mob. 9650094230 New Delhi Shalimar Bagh, Shalimar Village, Wazirpur,
Ph. 27301456 Industrial Area Wazirpur.
Dy. Dir. (Rev.) Sh. Naresh Kumar Room No. 508, Varunalaya Ph-II, Karol Bagh, New Delhi.
HQ-II Mob.9818389922 Ph. 23557792
ZRO office , Kanhaiya PaschimVihar, Rani Bagh, Shakur Pur,
ZRO (N./West)-III Sh. D.K. Saxena
Nagar, Near Metro Saraswati Vihar, SandeshVihar, Sainik,
Kanhaiya Nagar Mob. 9650291102
Station, New Delhi Kanhaya Nagar, Tri Nagar, Ram Pura, Lok
Ph. 27395044 Vihar.
ZRO office , OHT, South, West and East Patel Nagar, Baba Farid
ZRO (West)-II Rajendar Nagar, New Puri, Ranjeet Nagar, Pandav Nagar, Anand
Rajendar Nagar Sh. Rajagopalan Delhi Parbat, ShadiPur, Kham Pur, Baljeet Nagar,
Mob.9650291415 Ph. 25724938 Prem Nagar, NarainaVihar, NarainaVilllage,
InderPuri, Dusghara, Pusa, Naraina Industrial
Area & SDMC Area.
ZRO office Complex, Sec-6 Rohini,
Jt. Dir. (Rev.) Sh. Rajeshwar Tiwari
Near Vishram Chowk, New Delhi-110088
(North /N-West) Mob.9650290772
Ph. 27040533
ZRO office , Mukherji Nagar, Hakikat Nagar, Paramanand Colony,
ZRO (NZ)-II Mukharji Vijay Nagar, Hudson Lines, Delhi University Area,
Sh. Ajay Kumar
Mukharji Nagar Nagar, OHT, Rajpur Road, Civil Lines, Wazirabad village, Shakti
Mob. 9650002640
New Delhi Nagar, Kamla Nagar, Inderlok, Shastri Nagar, Gulabi
Ph. 27606627 Bagh, Burari, RanaPartapBagh, MalkaGanj, Jawahar
Nagar.
ZRO office , Sector -6, Sector-4 to 18, Rohini, Bawana, Haider Pur.
ZRO (NW) –II Smt. Neelam Behl Vishram
Rohini Mob.9971110993 Chowk, Rohini, New
Delhi. Ph. 27040004
 18.04.2017

ZRO office , Near Majlis Park, Swami Shardhanand Colony,

Water Emergency Village DheerPur, Gandhi Vihar, Tagore Park,
ZRO (N)- II Sh. Girish Chandra
Kewal Park, New Derawal Nagar, Model Town, Adarsh Nagar,
Kewal Park Lakhera
Delhi. Azadpur, Jahangir Puri, MukandPur,Badli, Rana
Mob. 9650299989
Ph. 27675270 Pratap Bagh, Old Gupta Colony, Nirankari
colony, Mahindra Park, Veer Nagar, JainColony.
ZRO office , OHT, Sector-1 to 3 Rohini, Mangol Puri, Kirari, Sultan
ZRO (N./West)-I -- Jalebi Chowk, Sultan Puri, Sanjay Gandhi Transport Nagar.
Sultan Puri Puri, New Delhi, Ph.
25476298
Dy. Dir. (Rev.) Smt. Abha Tyagi ZRO office Complex, E-Block, Preet Vihar, New Delhi -
(East Zone) Mob. 9650299833 110092. Ph. 22468751
ZRO office , OHT, AC- (Patparganj-57 & Laxmi Nagar-58)
Sh. Shiv Prasad E-Block, Preet Vihar, Mayur Vihar Phase-I(Only Pocket-IV)
ZRO(East)–I New Delhi
Mob. 9650094236 ,MayurVihar Phase-II, Patparganj, Laxmi Nagar,
Preet Vihar Ph. 22444424 PandavNagar, Vinod Nagar,
Sakarpur.mandawali.

ZRO office , AC- (Kondli-56)

OHT, Mayur Vihar Ph- Mayur Vihar Phase-I& II (Except Pocket-IV)
Sh. Sunil Kumar I, New Delhi. ,Mayur Vihar Phase-III, Kondli Gharoli, New
ZRO(East)–I
Mob. 9911264077 Kondli, Trilok Puri-55. Laxmi Nagar ,P andav
Mayur Vihar Ph. 22759551
Nagar, Vinod Nagar, Trilokpuri , New Ashok
Nagar, Khichripur.

ZRO office , Shiv Puri, AC- (Krishna Nagar-60)

ZRO(East)–II Smt. Krishna Devi Chander Nagar, Shiv Puri, Patpar Ganj, Geeta Colony, Baldev
New Delhi Park, Parwana Road, Chander Nagar, Krishna
Shiv Puri Mob. 9650034788
Ph. 22047239 Nagar. Shreshta vihar.

ZRO office , Yojna AC- (Vishwas Nagar-59)

Sh. Rajesh Kumar Vihar, Near Joseph YojnaVihar, Suraj Mal Vihar, Karkarduman
ZRO(East)–IV
Mob. 9818858095 School , New Delhi. Saraswati Appartment, I.P. Extn., Colony,
Yojna Vihar
Anand Vihar, Nirman Vihar, Swasthya Vihar,
Ph. 22158119
Vishwash Nagar, guru Anand Nagar.
Dy. Dir. (Rev.) Sh. R.C. Kalia ZRO office, 1st Floor, Over Head Tank, G.T. Road,
(North /N-East) Mob.9650079616 Shahadra, New Delhi. Ph. 22591171

ZRO office , AC- (Rohtash Nagar-64 & Shahdara-62)

OHT, G.T. Road Bhola Nath Nagar, Loni Road, Jhilmil Colony-
ZRO (N./East)-I -- Shahadra, New Delhi (A,B,C,D,E Block),Vivek Vihar, Kabool Nagar.
Shahadra Ph. 22591171 Jafrabad, Dilshad Garden North Ghonda, Shiva
Khand, Ashok Nagar

ZRO office , AC- (Seema Puri-63 & Gokal Pur-68)

2142, Janta Flats, Dilshad Garden, JagatPuri, SeemaPuri,
ZRO (N/East)-I
Sh. Rajesh Kumar NandNagari, New NandNagari, Sunder Nagari, Amar Colony and
GTB Enclave,
Mob. 9650290749 Delhi Gokal Puri, Ganga Vihar, JohriPur, Tagat pur,
Nand Nagari
Ph. 22571986 Mandoli

ZRO office , AC- (Ghonda-66, Mustafabad-69 & Karawal

OHT, Yamuna Vihar, Nagar-70)
ZRO (N/East)–II (Near Bhajan Pura Karawal Nagar, Bhajan Pura, Jai Prakash
Sh. Satish Bhardwaj
Yamuna Vihar Police Station)Bhajan Nagar, Yamuna Vihar, Dayal Pur.
Mob. 9560297066
Pura,New Delhi
Ph. 22910491

ZRO office , Opp. AC- (Seelampur-65, Gandhi Nagar-61

Seelampur Metro &Babarpur-67)
Station, back side of Kailash Nagar, Gandhi Nagar, Azad Nagar,
ZRO (N/E)–III Moh. Wassiullah
Gurdwara, New Rajgarh Colony, Welcome, SeelamPur,
Seelam Pur Mob. 9015858573
SeelamPur, Delhi. Maujpur.
Ph. 22182253
 18.04.2017

ZRO office , Near Burari, Sant Nagar, Rana Partap Bagh, Malka
ZRO (NZ)-II
Sh. P.K. Kamlasanan Water Emergency, Gunj, Jawahar Nagar, Amrit Vihar.
Burari
Mob.9650300499 Opp. TPT Authority,
Burari, New Delhi
Jt. Dir. (Rev.) Sh. Paras Ram 1st floor, Jal Sadan, Delhi jal Board Office, Lajpat Nagar,
South / S-West Mob. 9650291116 New Delhi. Ph. 29819668

ZRO office , Near Modi Mehrauli Ward-1 to 8, Chattarpur Village,

Hospital, Saket, New KatwariaSarai, BerSarai, LadoSarai, Sultan Pur,
ZRO (South) – I Md. Tausif Delhi. Saket, Saidullahjab, Paryavaran Enclave &
Saket Mob.9650094242 Ph. 20002577 Freedom Fighter Colony, Madangir, Dakshin
Puri, Krishan Park, Jawahar Park.

ZRO office , Sunlight Colony, Lajpat Nagar, Sarai Kale Khan,

ZRO (South)-II Ground Floor, Nangli Rajapur, Hari Nagar Ashram, Nehru
Sh. Govind Singh
Lajpat Nagar Jal Sadan, Lajpat Nagar, Jangpura, Bhogal, Dariya Ganj, Delhi
Mob. 9650011212
Nagar, New Delhi. Gate, Nizamuddin, Sukhdev Vihar.
Ph. 29814106
ZRO office , Govind Puri, East of Kailash, Garhi, Defence
Near Govind Puri Colony, Lajpat Nagar, Kotla Mubarak Pur,
ZRO (South)-II
Sh. D. C. Jain Metro Station, Giri South Extension Part-I&II, Lodhi Colony.
Giri Nagar
Mob.9650074994 Nagar,New Delhi.
Ph. 26212219

ZRO office , Shaikh Sarai, Khirki, Alaknanda, Kalkaji,

ZRO (South)-III Sh. Ram Niwas A-Block, GK-I, Opp. Greater Kailash, Asian Village, Dakshin Puri,
GK-I Sadiq Nagar, New Madangir Village, Chitranjan Park.
Mob. 8800094932
Delhi.
Ph. 29239806
ZRO office , Pkt.- J, SaritaVihar, MolarbandPul, PrehladPur,
ZRO (South)-IV Sh. Desh Raj Sarita Vihar, New Meethapur, Badarpur.l
Sarita Vihar Delhi.
Mob. 9810285412
Ph. 29941159

ZRO office , Near Vasant Kunj, Mahipal Pur, Samalkha, Bijwasan,

ZRO (S./West)–II Water Emergency Najafgarh, Rajokari, Rang Puri, MasoodPur,
Sh. Omkar Sharma Dhansa, RoshanPura.
Vasant Kunj Vasant Kunj, Near
Mob. 9650100566
B-1 Block, New Delhi
Ph. 26897787
ZRO office , OHT, Malviya Nagar, Arjun Nagar, Guatam Nagar,
ZRO (S./West)–III Sector -7, R.K. Puram, Green Park, Munirka, S.D. Area, VasantVihar,
Smt.Sushma Rani
R.K. Puram R.K. Puram, Moti Bagh, Nanak Pura, Safdar
Mob.9650110079 New Delhi
Jung Development Area.
Ph. 26193424
Sh. Sunny Gupta, Mob. 9971511716 Saket, Malviya Nagar, Khirki, Adhchini,
Md. Farooqi , Mob. 9650490188 Begampur, ChiragDillhi, Hauz Rani, IGNOU
MNWS-PPP ZRO office , MNWS Pvt. Ltd., Road, KatwariaSarai, Khirki DDA, LadoSarai,
Malviya Nagar Delhi Jal Board Booster Pumping Station,
NavjeevanVihar, Neb Sarai, Panchsheel Park,
D-block, Saket, New Delhi-110017
(Landmark: Opposite Anupam PVR, Saket) Sadhana Enclave, , Sarvodaya Enclave,
Custmer Care No. 18001024669 ShekheSarai, Phase-I & 22, Shivalic.
Sh. Siddharth Jain Vasant Vihar, Anand Niketan, Shanti Niketan,
Mob. 9711575917 West End, Vasant Enclave, Mehrauli, Qutub
MVV-PPP ZRO office , UGR, Vasant Enclave Ward, Laltanki Ward, Bawaji Ward, Ghadwal
Vasant Vihar No. 1, Rao Tula Ram Marg, New Delhi. Colony Ward, Kishangarh ward.
Custmer Care No. 18001037232

Jt. Dir.(Rev.) Sh. Sanjay Gupta Delhi Jal Board, ZRO office, C-2/B Park, Janak Puri,
West/S-West Mob.9650290707 New Delhi. Ph. 25612880
ZRO office , Rajouri Garden, Raja Garden, Tagore Garden,
ZRO (West)-I Sh. Dev Raj Meena
C-2/B, Park, Janak Raghubir Nagar, Khayala JJ, Chaukhandi &
Rajori Garden Mob. 9650285959
Puri, New Delhi SDMC Area.
 18.04.2017

ZRO office , Janak Puri &Tilak Nagar Assembly

ZRO (West)-I C-2/B, Park, Janak Constituency Area& SDMC Area.
--
Janak Puri Puri, New Delhi
Ph. 25557475
ZRO office , Sadh Nagar, Raj Nagar, Palam, Dwarka,
DDA office complex ,
ZRO (South) Smt. Vijay Laxmi
Central Nursery,
Dwarka Mob. 9971018560
Sec.-5 , Dwarka ,
New Delhi
ZRO office , Ishwar Colony, Arjun Park, Durga Park, Sadh
ZRO (S./West)-I Sh. Ghanshyam Dass Kakrola More, Near Nagar, Raj Nagar –I, Palam, Dwarka,
Kakrola More Mob. 9650093580 House Tax Office ManglaPuri, SagarPur.
Delhi, Ph. 25322297
ZRO office , Hari Nagar Assembly Constituency Area.
ZRO (West)-I Sh. Ravinder Kumar Subhash Nagar,
Subhash Nagar Mob. 8447746714 Block -9, New Delhi.

Jt. Dir. (R) West/ Sh. V.P. Tanwar DJB office Complex, Club Road, Punjabi Bagh, New Delhi.
N-West Mob. 9650290831 Ph. 25225639
ZRO office , Punjabi Bagh, Sudarshan Park, Vishal Enclave,
ZRO (West)-II Smt. Saroj Vimal Club Road, Punjabi Moti Nagar, Kirti Nagar, Ramesh Nagar,
Punjabi Bagh Mob.9650173332 Bagh, New Delhi Mansarover Garden & SDMC Area.
Ph. 25225639
ZRO office , Alipur, PuthKhurd, Narela, Bawana areas.
Sh. Shayam Karan
ZRO (N/West)-II Safiyabad Road, OHT,
Shukla
Narela Narela, New Delhi
Mob.9136607727
Ph. 27281673
ZRO office , Paschim Vihar, Sunder Vihar, Mianwali Nagar,
ZRO (West)-III Sh. Bijender Singh Outer Ring Road, Guru Harkishan Nagar, Uttam Nagar, Hastsal,
Pashchim Vihar Mob. 8800233484 Pashchim Vihar, New Kiran Garden, Mohan Garden Mundka, Nangloi,
Delhi. Ph. 25252797 Binda Pur, Vikash Puri, & NDMC Area
Mohan Garden, Bhagwati Garden, Rama Park,
NWS-I Sh. J. Parveen Kumar
Vipin Garden Extension, AvtarVihar, Sidhatri
Mohan Garden Mob.8800595226
Enclave, Hastal LIG, Vikas Nagar, Om vihar,
ZRO office , Q-Block, Mohan Garden, Near Jain Road,
NawadaMazra, Shiva Enclave, Sai Enclave,
New Delhi-59, Customer Care No. 1800 3000 0136
Raksha Enclave.
Sh. Bharat Bhushan Dharampura, Arjun Park, Ghasipura Extn.,
NWS-II Mob. 9599815333 Roshan Vihar,Nangli Vihar, Ranaji Enclave,
Najafgarh ZRO office , Plot no. 5, Ranaji Enclave, Near SBI Bank, Shyam Enclave, Durga Park, Gopal Nagar, Prem
Main Najafgarh Road, New Delhi-43 Nagar, Krishna Enclave, Saraswati Enclave,
Customer Care No. 1800 3000 0136 Kair, Mitraon, Paprawat, Surakhpur.
Sh. Abhishek Saini Loknayak Puram DDA Flat, Baprola, Ranhola
Mob.9999280204 Vihar,KotlaVihar, Mundka Village, Paschim
NWS-III
ZRO office , H.No. 8, Bhera Enclave, Ist Floor, Vihar GH‐5 to12, Inder Enclave, Nangloi Extn.,
Bhera Enclave
Paschim Vihar, New Delhi-87 Adhyapak Nagar, Amar Colony, Rajdhani Park,
Customer Care No. 1800 3000 0136 Shiv Ram Park, Kamruddin Nagar.
DJB Headquarter Numbers :-
Room No. 512, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005
Director (Revenue) Ms. Nidhi Srivastawa, IAS
Ph. 23627218
Room No. 510-A, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-
Jt. Dir (Rev.) HQ Sh. R.S. Godboley
110005 Ph. 23634491
Dy. Dir. (Rev.)-I, Room No. 508, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005
Sh. A. K. Kaushik
(HQ) Ph. 23614841
Dy. Dir. (Rev.)-II, Room No. 508, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005
Sh. Naresh Kumar
(HQ) Ph. 23557792
Smt. Praveen Kumari Office of the Director (Revenue)
ZRO (HQ) -I Billing & Establishment
Mob. 9650636969 Room No. 508, Varunalya Ph-II,
Smt. Harbhajan Kaur Bulk Water connections & Delhi Jal Board (HQ), Karol Bagh,
ZRO (HQ) - II
Mob. 9650474009 Govt. Connections Delhi-110005.
Sh. G.V. Rajagopalan Ph. 23634490
ZRO (HQ) - III Commercial connections
Mob. 9650291415

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