INTRODUCTION

The Project Online Railway Booking System deals with the automation of the

reservation and enquiry of the railway reservation system. It maintains all information

starting from reservation to cancellation of tickets. It also acts as an enquiry system

about the different trains available. It gives the details of the distance arrival time and

departure time of the different trains. The computerization is aimed at job

simplification and reducing the manual work and effective record maintenance. The

Indian Railways (IR) carries about 5.5 lakhs passengers in reserved accommodation

every day. The Computerized Passenger Reservation System (PRS) facilities the

booking and cancellation of tickets from any of the 4000 terminals(i.e. PRS booking

window all over the countries). These tickets can be booked or cancelled for journeys

commencing in any part of India and ending in any other part, with travel time as long

as 72hours and distance up to several thousand kilometers. In the given project will be

help users to find train details, book and cancel tickets and the exact rates of their

tickets to the desired destination. With the help of online booking people can book their

tickets online through internet, sitting in their home by a single click of mouse. Using

their credit cards people can easily get their tickets done within minutes.
OBJECTIVES OF THE STUDY

1. To identify the problem faced by the passengers while on booking the

tickets.

2. To analysis the level of Train passenger satisfaction of the Coimbatore

District.

In this study, the researcher made an attempt to know the Indian Railway

Reservation System among the passenger of Coimbatore city. Problems and satisfaction

has identified the user as the most important voice in assessing service and benefit to

the passenger.

STATEMENT OF THE PROBLEM

Coimbatore Junction is one of the busiest Junctions in Tamil Nadu. There are

more than 50 express trains and 10 passenger trains are passes daily in Coimbatore

Junction. Particularly, the passengers in Coimbatore Junction are moving towards the

entire route. Every day more than 1500 passengers are boarding in Coimbatore. But the

Problem is the reservation systems provided by the southern railway is not sufficient

for the passengers. The passengers are struggling to get tickets in time. There are so

many of facilities available to book their tickets. But the problem is how they are

satisfied with the Railway Reservation System. Now, the Coimbatore Junction is

included in the Salem division.

HYPOTHESES

1. There is no association between personal profile factors and Satisfaction

about the reservation.

2. There is no association between personal profile factors and Problems faced

during the reservation.

RESEARCH METHODOLOGY

Awareness and satisfaction of the passenger in booking their tickets is

important in determining the function of the railway reservation system. Awareness and

satisfaction depicts the state of mind of a passenger at a particular point of time.

Whether he aware or not and whether he is satisfied or not. The present investigation

was undertaken to develop a measure of the level of awareness and satisfaction of

passenger and to test its validity and reliability. The most popular research instrument

for collecting data the questionnaires was used. The primary data was used to collect

information from public or passenger of the Coimbatore city. A well-structured

questionnaire is used for the study. The secondary data was also used to collect the

information from Coimbatore passenger reservation centre, published articles.

QUESTIONS
1.Age
A. Below 30
B. 30-39
C. 40-49
D. 50-59
E. 60 and above

2.Division
A. TVC
B. PGT
C. MAS

3.Sex
A. Male
B. Female

4.Occupation Student
A. Business
B. Salaried
C. Professional
D. Others

5.How frequently do you avail the services of Railways?

A. Daily
B. Weekly
C. Occasionally
D. Rarely
E. Very Rarely

6.Type of train you frequently use

A. Passenger
B. Express
C. Super fast
D. Jan Shatabdi
E. Other

7.Rank your opinion as 1,2,3,4 & 5 about preference of rail service to other modes
of transport.
A. Low fare
B. Comforts
C. Speed
D. Security
E. Reliability
 8.Rank your opinion as 1,2,3,4 about improvement in passenger amenities if you
are rail passengers for more than a period of five years?
A. Comforts
B. Convenience
C. Safety
D. Punctuality

9.If you have lodged any complaints to the railway authorities, specify
A. Complaint book kept in
B. trains/stations Written
C. complaints to higher
D. officials Oral complaints

10.Rate your opinion regarding fare and other charges.

FARE Very High High Moderate Low Very Low

Ordinary Ticket fare:
Express Ticket fare
A/c class fare
OTHER CHARGES
Sleeper Charges
Super fast charges
Tatkal charges
Cancellation Charges

11.Are you availing any concession in fare?

A. Yes
B. No

12.Method of getting tickets?

A. Ticket counters
B. e- ticketing
C. Post-Offices
D. Vending machines
E. Jana sadharan ticket agents
13.Difficulty in e-ticketing
A. Service charges
B. Automatic cancellation of waitlisted tickets
C. Change in name and boarding station
D. Connectivity problems
 14.If you are a season ticket holder, express your opinion by using a tick mark.

Highly Highly
satisfied Moderate Dissatisfied
Satisfied dissatisfied
Number of unreserved
coaches in trains.
Fare in relation to
comforts.
Conversion of express
trains into super fast

15.Express your opinion by using a tick mark.

Highly Highly
satisfied Moderate Dissatisfied
satisfied dissatisfied
Availability of seats in Tatkal

Tatkal period

16. Facilities at the reservation

Mark your opinion in the Highly Highly

appropriate Satisfied Moderate Dissatisfied
Satisfied dissatisfie
column by putting a tick( √ ) mark d
Number of Reservation Counters
Working hours of reservation
counters
Advance booking period for
reservation
Safety and security at the counter

17. Have you ever faced with any offences in trains like?
A. Public Nuisance
B. Seat cornering
C. Theft of property
D. Others (specify)

18.What is the most important thing to focus on to improve your satisfaction?

19.Please give suggestions in any of the above mentioned facts.

 20. When trains are unusually detained, have you ever informed of the reasons,
approximate time of departure etc.
A. Always
B. Frequently
C. Rarely
D. Very rarely
E. Never

21. Give your valuable suggestions in any of the above mentioned ?