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Using the Synergy Model to Provide Spiritual Nursing Care in Critical Care Settings

Amy Rex Smith

Crit Care Nurse 2006, 26:41-47.


© 2006 American Association of Critical-Care Nurses
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ClinicalArticle

Using the Synergy Model


to Provide Spiritual Nursing
Care in Critical Care Settings
Amy Rex Smith, DNSc, APRN, BC

A resurgence of interest in
spirituality is evident in postmodern
culture.1 This interest has not been
psychological health3 and that the
scientific study of spirituality and
health is an important focus of nurs-
What Is Spirituality?
Scholars are seeking to clarify
spirituality as a concept for use in the
limited to popular culture alone; ing research.4,5 Concerns about the health sciences.7 Authors3,5,7-9 gener-
scientific interest in the effects of quality of the methods used in ally agree that the concept of spiritu-
spirituality and religion on health research on spirituality and religion ality is broader than the concept of
has been gaining momentum since are ongoing.3 Despite the resurgence religion. Religious beliefs and prac-
the 1980s. A search of the term “spir- of spirituality as a legitimate focus tices can be expressions of spirituality,
itual care” in the CINAHL database for nursing research, little data-based but spirituality exists apart from
yielded only 293 articles for the information specific to spirituality religion.5,8 The consensus is that spir-
period 1982 to 1994, and 1106 arti- and critical care nursing practice is ituality is defined as the manner by
cles for the period 1995 to 2005. Tay- available. which persons seek meaning in their
lor2 reported that a mid-2004 search In this article, I identify chal- lives and experience transcendence—
of PubMed yielded 202 clinical tri- lenges of providing spiritual care in connectedness to that which is beyond
als in which religion was a study critical care settings, explain how the self—whereas religion is best
variable, 30 000 articles on religion, the elements of the American Asso- understood as adherence to an
and 1500 articles on spirituality and ciation of Critical-Care Nurses accepted formalized system of belief
that more than 12 nursing textbooks (AACN) Synergy Model for Patient and practices.5,8,9 Most nurse authors8,9
on spiritual care had been published Care6 address spirituality, and rec- view spirituality as a universal phe-
since 1989. ommend nursing interventions nomenon, for although all persons
A consensus is growing that reli- based on the Synergy Model that are do not understand and accept the
giosity and spirituality are signifi- targeted to critically ill patients’ supernatural, all persons have needs
cantly related to physical and spiritual needs. for seeking meaning and acceptance
in their lives.
Author Although spirituality is an abstract
Amy Rex Smith is an associate professor in the Department of Nursing, College of Nursing and multidimensional concept,5,8-10
and Health Sciences, University of Massachusetts, Boston, Mass. 2 components of spirituality are widely
Corresponding author: Amy Rex Smith, DNSc, APRN, BC, Department of Nursing, College of Nursing and Health described: vertical and horizontal.
Sciences, University of Massachusetts Boston, 100 Morrissey Blvd, Boston, MA 02125 (e-mail:
amyrex.smith@umb.edu). The vertical component describes
To purchase electronic or print reprints, contact The InnoVision Group, 101 Columbia, Aliso Viejo, CA 92656. that which is transcendent, the con-
Phone, (800) 809-2273 or (949) 362-2050 (ext 532); fax, (949) 362-2049; e-mail, reprints@aacn.org. nections between a patient (inside

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the body) and something outside of most seriously ill and injured among caused hospitalization for the criti-
the patient: God, the divine, or a all hospitalized patients. cal illness. Nursing care of the whole
higher power (upward or out there ICUs house patients who are the person, guided by the Synergy Model,
somewhere).9-11 The horizontal com- sickest and in the most unstable con- addresses not only physiological care
ponent addresses the connections dition, patients whose physiological but also care in the psychosocial (care
between persons. Connections needs predominate. The culture of of the mind) and spiritual (care of
between persons are generally under- critical care units is created by staff the spirit) domains. The inclusion of
stood as personal and social support interaction around the competing spirit as a central aspect of the AACN
that is embedded in the spiritual con- demands of treating multiple life- Synergy Model makes this nursing
text and provided by religious set- threatening and complex problems model a particularly useful guideline
tings and spiritual relationships.9-11 in a fast-paced environment.16 Fon- for providing spiritual care in ICUs.
Spiritual care is defined as the taine17 identifies the purpose of ICUs Indeed, use of the Synergy Model
provision of interventions in the as places to provide monitoring of may help nurses overcome some of
domain of spirituality and has long the sickest patients in the hospital the constraints to spiritual care in
been the focus of hospital chaplains.12 and convincingly describes the diffi- hospitals identified by Van Dover and
Spiritual care also has been accepted culties of creating healing environ- Bacon20: priority placed on physical
as a legitimate focus of nursing prac- ments in ICU settings. The issue of health needs, multiple demands on
tice. The North American Nursing environment is so important that the nurses’ time, and varying expectations
Diagnosis Association has 2 accepted AACN has identified creating healing of nurses and healthcare institutions
nursing diagnoses for spirituality: humane environments as a research concerning the nurses’ role in giving
spiritual distress and readiness for priority.18 One of the 2 platforms of spiritual care.
enhanced spiritual well-being.13,14 the new AACN standards on healthy
The Nursing Outcomes Classification work environments is that work and
includes 20 indicators for spiritual care environments must be safe,
Sidebar 1
Suggestions for Further Reading
health, and the Nursing Interventions healing, and humane and respectful
About the Synergy Model
Classification includes 4 specific inter- of the rights, responsibilities, needs,
ventions for spiritual care—religious and contributions of patients, patients’ Relf M, Kaplow R. Critical care nursing
ritual enhancement, spiritual support, families, nurses, and all health pro- practice: an integration of caring,
spiritual growth facilitation, and for- fessionals.19 Although critical care competence, and commitment to
excellence. In: Morton PG,
giveness facilitation—and 2 more units are a challenging location for Fontaine DK, Hudak CM, Gallo
general interventions that are often spiritual care, such care can be a way BM, eds. Critical Care Nursing. 8th
used in spiritual care: bibliotherapy to enhance the healing and human- ed. Philadelphia, Pa: Lippincott
Williams & Wilkins; 2005:6-8.
with sacred texts and presence.13,14 ity of the highly technical, physiolog-
ically driven ICU environment. This chapter in a standard critical care
textbook provides a succinct clear
Spiritual Nursing Care explanation of the Synergy Model that
in Critical Care Settings Spirituality and the AACN is skewed toward critical care nursing.
Critical care nursing is a demand- Synergy Model for Patient Care
ing specialty that requires advanced The AACN Synergy Model (see Hardin SR, Kaplow R. Synergy for Clini-
cal Excellence: The AACN Synergy
knowledge of physiology and highly Sidebar 1) is emerging as the accepted Model for Patient Care. Boston,
technological interventions. Nurses standard conceptual framework for Mass: Jones & Bartlett Publishers
care for critically ill patients in inten- acute care and critical care nursing.6(pxi) Inc; 2005.
sive care units (ICUs) and progressive The first of the 5 assumptions This book provides an in-depth expla-
care units. Because the acuity of hos- underlying the model is that each nation of the Synergy Model by provid-
ing a chapter on each feature of the
pitalized patients has increased, some patient is a whole person: body, mind, model and focuses on application by
authors15 claim that all hospital nurs- and spirit.6(p7) This assumption means discussing examples from a variety of
ing care has become critical care. that each patient is more than the patient care specialties and situations.
Patients in critical care units are the pressing physiological needs that

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The Synergy Model identifies 8 be one of the most frequently used Resource Availability
characteristics of nurses and 8 char- complementary and alternative The characteristic of resource
acteristics of patients within the hos- medicine techniques.22,23 Studies of availability in patients is influenced
pital environment. The key to care is spirituality in hospitalized patients by the “extent of resources brought
the relationship between nurses and often have indicated that prayer is a to the situation by the patient, family,
patients, so that nurses’ competencies coping mechanism.24-27 In a study of and community.”6(p34) Resources are
coincide with patients’ needs. The 100 patients hospitalized the night technical, fiscal, personal, psycho-
model is termed the Synergy Model before open heart surgery, Saudia logical, social, or supportive. At the
because it posits that by matching et al25 found that 96 of the patients lowest level, resources are few, per-
nurses’ competencies to complement prayed and 2 had others pray for sonal/psychological support is mini-
patients’ characteristics, something them; only 2 had no prayer. Internal mal, and access to social systems is
more than the sum of the parts ensues reserves are reserves that are available minimal. At the highest level, patients
and synergy occurs. Four areas of to be called on in times of need. have access to many resources. The
the model can be related to spiritual These reserves can be of great depth, Synergy Model posits that the more
care: 2 characteristics of patients— are often beyond rational explanation, resources, the greater is the potential
resiliency and resource availability and are available in time of need. For for a positive outcome; with less
—and 2 characteristics of nurses— example, Arslanian-Engoren and resource availability, the potential
caring practices and response to Scott26 conducted a phenomenologi- exists for a more constrained recov-
diversity. cal study of 7 self-identified spiritual ery process.6(p34)
patients who had experienced tra- The horizontal component9-11 of
Patients’ Characteristics cheostomy for prolonged mechanical spirituality, the direction symboliz-
Related to Spirituality ventilation (mean length of stay 37 ing the connections between persons,
Resiliency days, SD 14 days). All of the patients contributes directly to a patient’s
The characteristic of resiliency in found comfort through religion and resource availability. Persons con-
patients is defined as the “capacity to spent much time in daily prayer. The nected to a religious congregation
return to a restorative level of func- patients also derived reassurance and may have the potential for greater
tioning using compensatory coping support from visions of dead relatives resources. Both personal support
mechanisms”6(p14); the ability to bounce and angels; in these encounters the and social support are often provided
back quickly after an injury. At the patients reported that they received by fellow congregants. Personal
lowest level of resiliency (minimally guidance and encouragement. support for patients who are congre-
resilient), a patient is unable to mount Spirituality also can provide gants comes from the patients’ ongo-
a response, has “failure of compen- reserves that enhance endurance. In ing relationships with clergy, who
satory/coping mechanisms and a qualitative research study of men provide formal pastoral care.12 Also,
minimal reserves, and is brittle; . . . hospitalized with prostate cancer, many congregations have parish
at the highest level (highly resilient), Walton and Sullivan27 applied the nurses (recently renamed faith com-
the patient is able to mount and metaphor “men of prayer” because munity nurses) who provide spiritual
maintain a response and has intact all of the patients identified the use and other nursing care to ill congre-
compensatory/coping mechanisms, of prayer as vitally important. The gants.28(pp200-202) Social support comes
strong reserves, and endurance.”6(p14) patients reported that prayer pro- from congregations that function as
Interventions to strengthen a vided strength, assurance, comfort, de facto social service organizations.
patient’s resiliency can be catego- and inner strength. Walton and Sul- The tradition of service found in many
rized as belonging to the vertical livan27 also identified 2 concepts, faiths, the doing of good works for
component of spirituality. Prayer is a trusting and living day by day; spiritual gains, can be extended to ill
communication used to make a con- meanings ascribed to the 2 concepts congregants.
nection between human beings and indicated endurance through diffi- Connection to a religious congre-
God and is recognized as a coping cult illness, treatments, and gation is not required, however, for
mechanism.21 Prayer is reported to unknown outcomes. enhancing the availability of spiritual

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resources. Many spiritual persons The connections between the nurses brings his or her background to each
are not members of religious groups and the patients became bridge build- situation, including various levels of
but do have ongoing, long-term spir- ing for effective spiritual assessment. education/knowledge and skills/expe-
itual companions who provide guid- Nowhere in nursing is caring more rience.”6(p8) This assumption is demon-
ance for spiritual growth.29 Spiritual evident than in end-of-life care, which strated by nurses who bring their own
companions is a newer iteration of has emerged as an area of concern in spirituality to the nurse-patient rela-
the traditional “spiritual director,” a the ICU. In a recent study, the Robert tionship. In an exploration of the
more mature person who takes on Wood Johnson Foundation convened attributes of spiritual care in nursing
the responsibility for the formation a critical care end-of-life peer work practice, Sawatzky and Pesut32 pro-
of spirituality. This relationship is a group and added to the scholarly vided a definition of spiritual nursing
formal one in which the focus is spir- group 15 physician-nurse teams who care that simultaneously highlights
itual growth. These spiritual relation- worked together in 15 ICUs across this assumption and focuses on
ships provide excellent sources of the United States. Spiritual support patients’ diversity: “Spiritual nurs-
personal and social support in times for patients and patients’ families ing care is the intuitive, interpersonal,
of crisis. emerged as one of the identified altruistic, and integrative expression
interventions. The working group31 that rests on the nurse’s awareness of
Nurses’ Characteristics identified 3 actions as indicators of the transcendent dimension yet
Related to Spirituality the quality of spiritual support: reflects the patient’s reality.”32(p23)
Caring Practices 1. assess and document spiritual Kociszewski identified the concept
The purpose of caring practices needs of patients and patients’ fami- of “the spiritual nurse,”33(p136) a label
is to promote comfort and healing lies on an ongoing basis; she gave to nurses who had devel-
and prevent unnecessary suffering.6(p71) 2. encourage access to spiritual oped a “spiritual self.” These nurses
Caring cannot occur without respect resources; and indicated that they were on a spiri-
for each patient as a person who has 3. elicit and facilitate spiritual tual journey or pilgrimage and that
unique needs. Nursing interventions and cultural practices that patients “being spiritual was the first step in
embedded in caring promote a heal- and their families find comforting. giving spiritual care.”31(pp136-137) The
ing environment. Caring practices These quality indicators were idea that nurses with self-awareness
acknowledge the give and take identified specifically for end-of-life of the spiritual realm are better pre-
between nurses and patients, in which care, but they also are appropriate pared to provide spiritual care than
mutuality is part of the relationship. caring practices for all patients in are nurses without such awareness is
Caring for the entire patient as a critical care units. well supported.23,34,35 A spiritual nurse
person includes care of the spirit. In brings the experience and knowledge
a study of 10 critical care nurses, Response to Diversity of the spiritual self into the critical
Kociszewski30 identified a “mutual The characteristic of response care setting and is particularly adept
knowing” between patients and the to diversity in nurses is defined as at meeting patients’ spiritual needs.
nurses that led to what she called “a the sensitivity to “recognize, appre- It is not expected that every nurse
bridge” for spiritual assessment. This ciate, and incorporate differences is or should be a spiritual nurse. Stud-
mutual knowing began with the (in patients) into the provision of ies35,36 of hospital nurses have identi-
nurses’ personal spirituality and built care.”6(p93) The Synergy Model iden- fied 2 types of nurses: those who
on the nurses’ knowledge of spiritual tifies spiritual beliefs as one of the think that it is not within the purview
care. Over time, the nurses explored differences to be addressed. Devel- of nursing to provide spiritual care
the spiritual needs of the critically ill opment of sensitivity among nurses and those who lack education in
patients and the patients’ families is an important aspect of this charac- spirituality. Specialized education in
and looked for overt and covert cues. teristic. In 2002, the AACN practice spirituality can help ensure that nurses
These cues were often subtle and analysis task force expanded the ini- are aware that spiritual care is within
included photos, artifacts, a visitor tial 5 assumptions underlying the the purview of nursing and can pre-
praying with a patient, and so on. Synergy Model by adding “the nurse pare all nurses to deliver an appro-

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priate level of spiritual care to patients. Response to Diversity:
Sidebar 2
The following suggestions for nurs- Make Congruent Matches
Suggestions for Spiritual
ing interventions provide guidelines Using the Synergy Model to
Assessment
for appropriate spiritual nursing care. assign patients to nurses ensures
that congruent matches will be Initial screening questions*
Suggestions for Interventions sought. Once a patient and the Are there any religious or spiritual
practices that would be helpful to you
The Synergy Model can be used patient’s family have been identified while you are here?
to organize and guide 5 nursing as needing and desiring spiritual Would you like to see a chaplain?
interventions. care, a match can be sought with a Additional screening questions†
nurse who is known for attending to What can I do to support your faith
Caring Practices: spirituality. Ideally, the nurses with or religious commitment?
Are there aspects of your spirituality
Accurately Identify Spiritual Needs spiritual expertise are as well known
that you would like to discuss?
Being listened to and cared for on the unit as are nurses with Would you like to discuss the spiri-
are basic needs of all patients and expertise in weaning, handling a tual or religious implications of your
their families in the environment of new trauma patient, or dealing with hospitalization?
the ICU. When performing nursing a difficult family. Making these Other questions‡
assessments, nurses should identify assignments on the basis of spiritu- Who or what provides you with
strength and hope?
cues specific to the spiritual realm ality will become just as routine as Do you use prayer in your life?
and should collect data to identify looking for good fits in physiologi- How you express your spirituality?
spiritual needs. Ongoing assessment cal and psychosocial areas of the What type of religious/spiritual sup-
port do you desire?
is essential, because spiritual con- model.
What role does the church/
cerns can arise during hospitaliza- synagogue/mosque in your life?
tion. In-service training or Support Resiliency: How does your faith help you cope
continuing education and support Make Appropriate Referrals with illness?
are needed if staff nurses are to For critical care nurses, the *Based on the nursing assessment form at the
develop expertise in spiritual assess- pressing priority is physiological Brigham and Women’s Hospital, Boston, Mass.
†As suggested by Clark et al.38
ment. The Joint Commission on care; spiritual care often happens ‡As suggested by the Joint Commission on

Accreditation of Healthcare Organi- in-between and while delivering Accreditation of Healthcare Organizations.37

zations37 has established that as a other nursing care. Consultation


minimum, each hospitalized and referral to the hospital chaplain need to have uninterrupted time for
patient’s denomination, beliefs, and and/or a patient’s own clergy or spiritual reading or prayer; a church
spiritual practices should be spiritual companion and making group may need to offer a sacred
assessed and has made suggestions space and time for the patient and song or a blessing. In some faiths, a
for additional questions to be used the chaplain, clergyperson, or com- patient may need a connection with
in a spiritual assessment (see Side- panion to be together privately nature, such as being able to look
bar 2). Two especially detailed and helps support the vertical compo- out a window or see the sun rise or
comprehensive nursing guides for nent of the patient’s spirituality. set. This nursing intervention is a
spiritual assessment are offered in simple but important one that can-
spiritual care texts by O’Brien28 and Support Resiliency: Make Space and not be overemphasized.
Taylor.39 Assessing spiritual needs Time for Group and Individual
includes identifying patients who Religious Rituals and Spiritual Support Resource Availability:
do not want any spiritual care, a Practices Make Connections Between Patients
step that is important inasmuch as An appreciation for the prac- and Their Spiritual Support Systems
studies of hospitalized patients tices of a patient’s faith is actualized If appropriate, critical care visi-
indicate that one third of patients by prioritizing time and providing tation can be extended to the mem-
do not desire spiritual care while space for sacred ritual in the hospi- bers of a patient’s congregation.
hospitalized.40 tal environment. A patient may When fellow congregants cannot

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visit patients, the congregants can
often visit the patients’ families in Case 1: Supporting Resiliency by Collaborating With a
the waiting room and support the Chaplain and Making Time and Space for Religious Ritual
families. Many congregations have I was working the evening shift on the medical intermediate care unit at a large urban
videotapes of worship services; hospital, where I have been a per diem staff nurse for more than 10 years. I was caring for an
elderly man with end-stage lung disease who was critically ill with a severe pneumonia, had
opportunities and equipment for borderline values on arterial blood gas analysis, and was chronically on the verge of needing
patients to watch tapes can be pro- intubation. The on-call hospital chaplain, an ordained Protestant woman, was following up
vided. Flower delivery by congre- on the patient’s request from earlier in the day to receive the “sacrament of the sick.” She asked
if the priest had visited. This question was the first I knew of the request and the first indicator
gants is the traditional mark of
I had of the patient’s Roman Catholic faith. Although I had cared for the patient the day
religious visitation; when flowers before, his room had had no visual cues that indicated a faith commitment, and I had been so
are not permitted, small symbolic busy caring for his physiological needs that I did not even think about his spiritual needs. The
religious gifts may be brought. chaplain and I determined that the priest had not yet visited, and she went to find him.
When the priest arrived, I was in the middle of a critical physiological procedure. My
Other ways to make connections previous practice would be to ask the priest to “go away and come back at a more conven-
can be individualized to meet ient time.” But, because I had recently begun to understand what a sacrament meant to a
patients’ needs. patient of this faith, I asked the priest to wait a few minutes, and I prioritized making
Specific spiritual nursing inter- arrangements for the space, time, and privacy for the sacrament to occur between priest
and patient. The patient was visibly less anxious after the religious ritual, and his tachyp-
ventions are presented in the 2 case nea and oxygen saturation values were stable for the rest of the shift. Indeed, he recovered
studies. Case 1 focuses on supporting from his pneumonia without needing intubation.
resiliency by making space and time. This appreciation for the practices of another’s faith can be generalized to all faiths.
Case 2 focuses on caring practices
when a spiritual nurse is able to
Case 2: Caring Practices, or an Intensive Care Unit Patient
accurately identify a spiritual need.
Needs a “Spiritual Nurse”
It was shortly after morning report, and I was checking on a student caring for an eld-
Conclusions and Summation erly widow, a postoperative patient in the surgical intensive care unit. I was a clinical
A key feature identified by the instructor teaching seniors in a large teaching hospital in Southern California, and I had 8
Synergy Model is the relationship students spread out over 4 critical care units. The student told me, “I don’t understand
what is going on with my patient; in report they said she had delirium, and she is con-
between nurses and patients, so that stantly mumbling and won’t open her eyes when I try to speak to her.”
nurses’ competencies coincide with I entered the room and found the patient with the usual postoperative invasive
patients’ needs. Assigning nurses catheters, monitoring equipment, and drainage tubes. She was lying on her back with her
with expertise in spiritual care to eyes closed, and she had her hands clasped against her chest. She was mumbling, and did
not appear to hear me when I spoke to her. I touched her arm and bent down to listen, and
patients who have spiritual needs I heard her reciting the words of the 23rd Psalm, using the old English words of the King
results in synergy. Also important James Version: “Yea though I walk through the valley of death, I shall fear no evil, for Thou
are appropriate referrals, because art with me . . .” I joined in her recitation: “Thy rod and thy staff they comfort me . . .”
We finished reciting the Psalm together, and she opened her eyes and looked at me expec-
nurses often cannot provide all of
tantly. I said, “Sometimes it really helps to say the words aloud,” and she said “I’ve been
the spiritual care that is needed. praying and praying, but I feel all alone here.”
Making time and space for the prac- We went on to have a conversation about her surgery and her perceptions of the intensive
tice of religious rituals at the bedside care unit. I stayed with her for several minutes and was able to ascertain that she was without
family and was scared. She had been reciting the words of the Psalm in an effort to prove to
is important and is often overlooked herself that she was not alone. I was able to make arrangements for the hospital chaplain to
as a nursing intervention. visit. The hospital chaplain, in addition to being present and giving spiritual care, was able to
Using the Synergy Model as a basis contact the patient’s pastor and church friends, who came in and lent their support.
for research on spiritual care in the This situation was one in which personal knowledge of the King James Version of the
Bible led to the ability to recognize what the patient was doing and to connect with her by
critical care setting is needed, espe- reciting the Psalm together. This activity led to the identification of her isolation. Although
cially monitoring the frequency and this experience was based in Christianity, the learning is applicable for other situations. I am
quality of spiritual assessments. Syn- now more sensitive to a cue of a recited prayer or sacred text passage. For example, if I had a
Muslim patient reciting the Koran in Arabic, I might not recognize it and would not be able
ergy can be studied by examining
to join in. But because of the experience described here, I would suspect the potential use of
assignments of patients to nurses prayer and sacred text and ask a Muslim chaplain or colleague to assess the situation.
and patients’ outcomes. Referrals can

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