Kodak DirectView CR-825,850 - Diagnostics

© EASTMAN KODAK COMPANY, 2005 HEALTH GROUP
{Diagnostics}{Production}{Health Group}{ExternalAndInternal} Publication No. DG4825-1

10DEC05
Supersedes DG4825-1
20JUL04
Confidential
Restricted
Information
DIAGNOSTICS
for the
Kodak DirectView CR 825/850 SYSTEMS
Service Codes: 5634, 4825
Important
Qualified service personnel must repair this equipment.
H177_0500GC
DIAGNOSTICS
10DEC05
DG4825-1 PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the
Page subject matter gained by Eastman Kodak Company prior to publication.
2 of 180
No patent license is granted by this information.
Eastman Kodak Company reserves the right to change this information without notice, and
makes no warranty, express or implied, with respect to this information. Kodak shall not be
liable for any loss or damage, including consequential or special damages, resulting from any
use of this information, even if loss or damage is caused by Kodak’s negligence or other fault.
This equipment includes parts and assemblies sensitive to damage from electrostatic
discharge. Use caution to prevent damage during all service procedures.
Table of Contents
Description Page
Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System Service Diagnostic Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Functions of the “System Service Diagnostic” Screen . . . . . . . . . . . . . . . . . . . 12
Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Individual Component Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Component Control: Step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Light Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Slow Scan Current and Velocity Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Laser Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Galvo Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
PMT Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
GALVO PLOT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
AUTOLOOPER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
MCPU Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Diagnostic Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Checking the Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Checking the Error Frequency Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Checking the Actuation Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Storing the Error Logs on a Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Clearing the Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing Files from a Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Displaying the Software Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Downloading Software to the BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
DIAGNOSTICS
10DEC05
DG4825-1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Page CASSETTE LOAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3 of 180 10006 - CASSETTE REAR SENSOR S3 did not detect CASSETTE . . . . . 58
10007 - CASSETTE REAR SENSOR S3 did not detect loading of
CASSETTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
10008 - CASSETTE REAR SENSOR S3 did not clear . . . . . . . . . . . . . . . . . 59
10009 - CASSETTE LOAD SENSOR S2 did not clear . . . . . . . . . . . . . . . . . 60
10014 - CASSETTE REAR SENSOR S3 blocked on load . . . . . . . . . . . . . . 61
10016 - Load CASSETTE: Retry attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
10017 - Eject CASSETTE: Retry attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
10019 - Eject CASSETTE: Timeout error . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
10020 - Malfunction at CASSETTE ENTRY SENSOR S1 . . . . . . . . . . . . . . 63
10021 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 63
10029 - READER detected the CASSETTE BAR CODE label as backward 64
10030 - READER did not read the CASSETTE BAR CODE . . . . . . . . . . . . 64
LATCH/UNLATCH CAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
11001 - DUPLEX CAM did not move to Home Position . . . . . . . . . . . . . . . 66
11002 - DUPLEX CAM did not move to “PINCH” position. . . . . . . . . . . . . 66
11003 - DUPLEX CAM did not move to “CLAMP/UNLATCH” position. . . 66
11004 - DUPLEX CAM did not move to “UNCLAMP/LATCH” position. . . 66
11005 - DUPLEX CAM did not move to “UNPINCH” position . . . . . . . . . . 66
11006 - CAM OUTER SENSOR S11 did not detect position of
DUPLEX CAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
11007 - CAM INNER SENSOR S10 did not detect Home Position for DUPLEX
CAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
11009 - DUPLEX CAM: Move failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
11010 - DUPLEX CAM: Software command failed on the MSC BD . . . . . 67
11014 - DUPLEX CAM: Timeout Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
11015 - Move command failed because SLOW SCAN not at Home Position 67
11016 - MSC BOARD A1: Software Error for DUPLEX CAM . . . . . . . . . . . 67
11017 - MSC BOARD A1: Software Error for DUPLEX CAM . . . . . . . . . . . 68
11018 - DUPLEX CAM did not move to next position . . . . . . . . . . . . . . . . 68
11019 - DUPLEX CAM did not move to “PINCH” position. . . . . . . . . . . . . 68
11020 - DUPLEX CAM did not move to “UNLATCH” position. . . . . . . . . . 68
11021 - DUPLEX CAM did not move to “LATCH” position . . . . . . . . . . . . 69
11022 - DUPLEX CAM did not move to “UNPINCH” position . . . . . . . . . . 69
SLOW SCAN AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
12001 - SLOW SCAN EXTRACTION BAR did not move to Home Position 69
12002 - EXTRACTION BAR REFERENCE SENSOR S9 failed to activate . 70
12003 - PLATE PRESENT SENSOR S5 did not detect PLATE . . . . . . . . . 70
DIAGNOSTICS
10DEC05
DG4825-1 12004 - PLATE PRESENT SENSOR S5 failed to activate. . . . . . . . . . . . . . 71
Page 12009 - Caution! SLOW SCAN MOTOR drawing too much power . . . . . . 71
4 of 180 12012 - SLOW SCAN AY: Timeout Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
12013 - SLOW SCAN AY: Timeout error . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
12014 - MSC BOARD A1: Software Error for SLOW SCAN . . . . . . . . . . . . 72
12100 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 72
12101 - SLOW SCAN a velocity malfunction during scan . . . . . . . . . . . . . 73
12102 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 73
12104 - SLOW SCAN: Timeout while moving to SENSOR S9 . . . . . . . . . . 73
12107 - SLOW SCAN: +24 V DC malfunction during scan. . . . . . . . . . . . . 74
12110 - SLOW SCAN did not communicate with the MOTION SYSTEM
CONTROL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
12111 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
12113 - SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned 75
12116 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with
MSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
12122 - SLOW SCAN COIL BOARD A7 malfunctioned. . . . . . . . . . . . . . . . 76
12125 - SLOW SCAN COIL BOARD A7 malfunctioned. . . . . . . . . . . . . . . . 77
12126 - Caution! SLOW SCAN MOTOR is overheated . . . . . . . . . . . . . . . . 77
MSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
MSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
12201 - SLOW SCAN CONTROLLER BOARD A6: Programming Error . . 78
12202 to 12260 - SLOW SCAN CONTROLLER BOARD A6: “Memory
Command” Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
12896 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset . . . 80
12901 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 80
DIAGNOSTICS
10DEC05
DG4825-1 12906 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 81
Page 12907 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 82
5 of 180 12908 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 82
12930 - SLOW SCAN: Unexpected Retry during Current Test . . . . . . . . . 83
12931 - SLOW SCAN: Unexpected Retry during Velocity Test . . . . . . . . . 83
12941 - Unexpected Retry during Communication to MOTION SYSTEM
CONTROL BD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
ERASE LAMPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
13001 - 13008 ERASE LAMP PAIRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
13009 - All ERASE LAMPS malfunctioned . . . . . . . . . . . . . . . . . . . . . . . . . . 85
13010 - Erase time exceeds maximum allowed. . . . . . . . . . . . . . . . . . . . . . 86
13011 - Command to Erase did not occur . . . . . . . . . . . . . . . . . . . . . . . . . . 86
13012 - MSC BOARD A1: Invalid Command for ERASE LAMPS . . . . . . . 86
13013 - MSC BOARD A1: Software failure during erase . . . . . . . . . . . . . . 86
13899 - General Erase Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
POWER SUPPLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
14001 - SLOW SCAN: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . 86
14002 - STEPPER: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . . . . 87
14003 - CAM MOTOR M1: Low Power Malfunction. . . . . . . . . . . . . . . . . . . 87
14005 - Front DOOR Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
14006 - DUPLEX CAM: Initialization Error due to the PLATE PRESENT
SENSOR S5 reading blocked when the SLOW SCAN AY is in the home
position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
14008 - SLOW SCAN: Initialization Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
14009 - DUPLEX CAM: Initialization Error . . . . . . . . . . . . . . . . . . . . . . . . . . 88
14010 - Slow Scan Async Reset Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
DATA PATH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
15001 - MCPU BOARD A2: Fatal Error in Software . . . . . . . . . . . . . . . . . . 89
15002 - MCPU BOARD A2: Fatal Error in Software . . . . . . . . . . . . . . . . . . 89
15003 - MCPU BOARD A2: Communications Error in Software . . . . . . . . 89
15005 - LASER: Reference Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
15006 - Communications Error between MCPU BD A2 and GALVO BD A4 90
15007 - Communications Error between MCPU BD A2 and GALVO BD A4 91
15008 - Start of Scan Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
15012 - Communications Error between MCPU BOARD A2 and the PC . 91
15013 - Image Quality Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
15014 - LASER power not calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
15015 - PLATE not calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
DIAGNOSTICS
10DEC05
DG4825-1 15016 - The LASER reference voltage is too high . . . . . . . . . . . . . . . . . . . 93
Page 15017 - PLATE not calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
6 of 180 15018 - There was an error reading or writing to the PCMCIA card . . . . 93
15040 - Communications Error Between MCPU and the PC . . . . . . . . . . . 93
15800 - Image resent at NT reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
15900 - NT rejected image at end of scan. Retransmission being
attempted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
16001 - Calibration Error: Did not find START OF SCAN position . . . . . . 95
16002 - Calibration Error: Did not find Offset . . . . . . . . . . . . . . . . . . . . . . . 95
16003 - Calibration Error: Did not find Amplitude . . . . . . . . . . . . . . . . . . . 95
16005 - Calibration Error: Routine did not receive image in the time
allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
16006 - Calibration Error: Did not acquire image . . . . . . . . . . . . . . . . . . . . 97
16010 - Possible Light Leak. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
16011 - Imaging System Error occurred during Initialization . . . . . . . . . . 97
16012 - PMT/DAS BOARD A5: Calculation Error occurred during
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
16013 - Imaging System contains out-of-range noise . . . . . . . . . . . . . . . . 98
16014 - Imaging System did not zero or PMT did not calibrate . . . . . . . . 98
16016 - Malfunctioning PMT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
16019 - Calibration could not find offset, rotate GALVO counterclockwise 99
16020 - Calibration could not find offset, rotate GALVO clockwise . . . . . 99
16021 - Malfunctioning PMT1: Gain out of range . . . . . . . . . . . . . . . . . . . . 100
16022 - Malfunctioning PMT2: Gain out of range . . . . . . . . . . . . . . . . . . . . 100
“Self Test” for the MASTER CENTRAL PROCESSING UNIT . . . . . . . . . . . . . . . 101
19001 - Check GALVO COMMUNICATIONS CABLE . . . . . . . . . . . . . . . . . . 101
19002 - Check PMT BOARD CABLE and power . . . . . . . . . . . . . . . . . . . . . 101
19003 - Check the power to the GALVO BOARD . . . . . . . . . . . . . . . . . . . . 101
19004 - GALVO AGC reference is too high. Suggest check if GALVO
connected and/or adjust AGC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
19005 - Check the GALVO reference (too low) . . . . . . . . . . . . . . . . . . . . . . 102
19006 - Memory self test failed. Replace the MCPU BOARD . . . . . . . . . . 102
19009 - The LASER diode off power is too high. . . . . . . . . . . . . . . . . . . . . 102
19010 - The LASER diode on power is too low . . . . . . . . . . . . . . . . . . . . . 102
19011 - PMT BOARD ramp test failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
MOTION SYSTEM CONTROL BOARD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
22000 - MSC BOARD A1: Fatal Software Error . . . . . . . . . . . . . . . . . . . . . . 103
22001 - MSC BOARD A1: Memory did not erase during Download . . . . . 103
22002 - MSC BOARD A1: Error during download of MSC Software. . . . . 103
DIAGNOSTICS
10DEC05
DG4825-1 22003 - MSC BOARD A1: Checksum of Main Application failed . . . . . . . 104
Page 22004 - MSC BOARD A1: RAM Test failed. . . . . . . . . . . . . . . . . . . . . . . . . . 104
7 of 180 22005 - MSC BOARD A1: Error during download of MSC Software. . . . . 105
MOTION SYSTEM CONTROL BOARD RTXC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
29001 - 29008 - MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . 107
MOTION SYSTEM CONTROL BOARD SYSTEM. . . . . . . . . . . . . . . . . . . . . . . . . . 108
30002 - 30033 - MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . 108
Communications for the MOTION SYSTEM CONTROL BOARD . . . . . . . . . . . . 110
32001 - Communications malfunctioned between MCPU and
SSC BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
32002 - MSC BOARD A1: Internal Communications Error. . . . . . . . . . . . . 110
32003 - MSC BOARD A1: Internal Communications Error. . . . . . . . . . . . . 110
32004 - Communications Error between MCPU and SSC BOARDS . . . . . 110
32005 - Communications Error between MCPU and SSC BOARDS . . . . . 111
Shutdown Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
47001 - Communications to MCPU BD failed during Shut Down . . . . . . . 112
47002 - Internal communications failure . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
47003 - Internal communications to UPS failed . . . . . . . . . . . . . . . . . . . . . 112
47500 - 47504 - Internal communications to UPS failed . . . . . . . . . . . . . . 112
47510 - 47511 - Internal communications failure to UPS1 . . . . . . . . . . . . . 112
47520 - 47522 - Internal communications failure to UPS1 . . . . . . . . . . . . . 113
47550 - The BATTERY in UPS1 is too low. System will be shutdown in 1
minute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
47551 - Unable to establish communications with UPS1 . . . . . . . . . . . . . 113
47950 - Display only - no Log Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
DISK MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
49000 - HARD DISK is full. DISK MANAGER not able to remove images 115
49001 - Image Files have been deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
55100 - Error on the Options Diskette or this is not a valid Options
Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
DIAGNOSTICS
10DEC05
DG4825-1 55101 - Could not open files on the Options Diskette. Try another Options
Page Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
8 of 180 55102 - Pentium III identification not enabled on this Pentium III class
machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
55103 - Could not open files on the Options Diskette . . . . . . . . . . . . . . . . 117
55104 - Error updating the options on the CR 825/850 SYSTEM . . . . . . . 117
55105 - Could not allocate essential memory . . . . . . . . . . . . . . . . . . . . . . . 117
55106 - The Options on this diskette are already enabled on this system 117
55107 - This Options Diskette has been used on another device . . . . . . 117
55109 - Error occurred while trying to update the Options on the UNIT . 117
55110 - Could not determine what product we are running on . . . . . . . . 118
55111 - The Options Diskette is not valid for this product . . . . . . . . . . . . 118
55112 - Error obtaining Adapter Name on Pentium 4 class machine . . . 118
55113 - Error obtaining MAC address for card name specified in
AdapterName in General Equipment on Pentium 4 class machine . . . 118
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Initialization Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
“Power-On Self-Test” (POST) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Software Loading Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Application Software Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Dark TOUCH SCREEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Image Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Checkout Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
CASSETTE HANDLING AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
DUPLEX CAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
CAM MOTOR M1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
PLATE PRESENT SENSOR S5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
INTERLOCK SWITCH S8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
EXTRACTION BAR SENSOR S9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
HOOKS on the EXTRACTION BAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
CAM SENSORS S10 and S11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
MOTION SYSTEM CONTROL BOARD A1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
MASTER CENTRAL PROCESSING UNIT BOARD A2 . . . . . . . . . . . . . . . . . 140
DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
PMT/DAS BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
SLOW SCAN CONTROLLER BOARD A6 and COIL BOARD A7 . . . . . . . . 148
LASER DRIVER BOARD A17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
POWER SUPPLY PS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
TRANSFORMER T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
DIAGNOSTICS
10DEC05
DG4825-1 UNINTERRUPTED POWER SUPPLY UPS1. . . . . . . . . . . . . . . . . . . . . . . . . . 158
Page System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
9 of 180 Test Points and LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
MOTION SYSTEM CONTROL BOARD A1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
MASTER CENTRAL PROCESSING UNIT BOARD A2 . . . . . . . . . . . . . . . . . 166
DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
PMT/DAS BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
SLOW SCAN CONTROLLER BOARD A6 . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
LASER DRIVER BOARD A17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
LASER DRIVER PREREGULATOR BOARD A18 . . . . . . . . . . . . . . . . . . . . . 179
DIAGNOSTICS Using the Diagnostics
10DEC05
DG4825-1
Page
Section 1: Using the Diagnostics
10 of 180
System Service Diagnostic Screen
Important
For systems with Software Version ≥ 4.1, you must have a “Session ID” for access to
“Service Functions” and “Diagnostics”. See SERVICE BULLETIN 843.
1 At the main menu, touch:

• [Service Functions]
• [ENTER]
• [Diagnostics]
2 Does the “System Service Diagnostics” screen display?
Yes No
Advance to the test or procedure. Continue with Step 3.
3 Check that the TX and RX LEDs are blinking on the MASTER CENTRAL PROCESSING
UNIT BOARD A2 and on the NETWORK CARD in the computer.
4 At the main menu, touch [Service Functions].
5 At the main menu, touch:
• [Service Functions]
• [ENTER]
• [EXIT TO DESKTOP]
6 Select My Computer>Control Panel>Network>Protocols.
7 Double-click [TCP/IP Protocol].
8 Select [ADAPTER 1].
10DEC05
DG4825-1 9 Check the “IP Address” of the NETWORK CARD that is connected to the MASTER
Page CENTRAL PROCESSING UNIT BOARD A2:
11 of 180
“IP Address” 192.168.0.1
“Subnet Mask” 255.255.255.0
“Default Gateway”
10DEC05
DG4825-1 Functions of the “System Service Diagnostic” Screen
Page
12 of 180
Table 1 Component Tests
BUTTON Description
[Individual Component Control]
Important
For the test procedure, see Individual Component
Control.
Allows you to actuate and check the status of:

• CAM MOTOR
• SLOW SCAN
• ERASE LAMPS
• CASSETTE DRIVE MOTOR
[Component Control: Step]
Important
For the test procedure, see Component Control: Step.
Allows you to check the status of the components by

executing the following steps:
1. Loading the CASSETTE
2. Loading the PLATE
3. Scanning the PLATE
4. Erasing the PLATE
5. Ejecting the PLATE
6. Ejecting the CASSETTE
10DEC05
DG4825-1 Table 2 Calibration
Page
13 of 180 BUTTON Description
[View Collector Profiles]
Important
For the procedure, see Calibration for the CR 825/850 SYSTEM.
Displays the COLLECTOR PROFILE for each size of CASSETTE,

including:
• number of steps from “HOME” to “START OF SCAN”
• “OFFSET” - Number of pixels from “START” to the diagnostic
image
• “Amplitude” - Number of pixels from “OFFSET” to the last pixel
of the diagnostic image
• PMT 1 - 2: Correction value of each PMT for gain adjustment
[Scan Calibration]
Caution
• All COVERS must be installed when using this option.
• For the procedure, see Calibration for the CR 825/850
SYSTEM.
• Completes the calibration of:

– GALVO
– PMT 1
– PMT 2
• Starts a COLLECTOR PROFILE for all sizes of STORAGE
PHOSPHOR PLATES.
• Allows calibration of the PLATES exposed at 20 mR ± 5 mR.
• Displays the date and time of the last successful calibration.
10DEC05
DG4825-1 Table 3 Component Adjustments
Page
[Set Extraction Bar Home]
Important
For the procedure, see EXTRACTION BAR HOME
POSITION.
Allows you to set and check the home position of the

EXTRACTION BAR:
• [FINE NUDGE UP]
• [FINE NUDGE DOWN]
• [COARSE NUDGE UP]
• [COARSE NUDGE DOWN]
• [SAVE] - Sets the selected home position
• [CANCEL] - Resets the home position to the last
recorded value
[Extraction Bar Positions] Allows you to move the EXTRACTION BAR to:
• [HOME]
• [UPPER PLATE GUIDE POSITION]
• [LOWER PLATE GUIDE POSITION]
• [ERASE]
• [RETURN TO HOME]
• [NUDGE UP]
• [NUDGE DOWN]
10DEC05
DG4825-1 BUTTON Description
Page
15 of 180 [CAM Position Actuation]
Important
See the checkout of the DUPLEX CAM.
Allows you to check the status of the CASSETTE

HANDLING AY by rotating the DUPLEX CAM to:
• [HOME CAM]
• [HOOKS UP POSITION]
• [PINCH POSITION]
• [UNPINCH POSITION]
• [UNLATCH POSITION]
• [LATCH POSITION]
Allows you to reset the DUPLEX CAM after jams:
• [FINE JOG FORWARD]
• [FINE JOG REVERSE]
• [COARSE JOG FORWARD]
• [COARSE JOG REVERSE]
• [Return PLATE to CASSETTE]
• [HOME SLOW SCAN]
[Slow Scan Current Calibration]
Important
For the procedure, see Calibration for the CR 825/850
SYSTEM.
Completes the calibration of the SLOW SCAN MOTOR for

the correct current at all 3 phases of the MOTOR.
[Slow Scan Preload Moves the SLOW SCAN AY. This allows you to make
Adjustment] adjustments to the SLOW SCAN AY.
10DEC05
DG4825-1 Table 4 Tests
Page
[Light Test]
Important
For the test procedure, see Light Test.
• Checks for excessive light to the PMTs during the

loading of a CASSETTE.
• Allows you to:
– actuate or deactuate the high voltage of the PMTs
– “AUTO-ZERO” the PMTs
• Tests the signal for noise.
[Slow Scan Current and
Velocity Tests] Caution
• An increase in current might indicate that a bind is
occurring in the SLOW SCAN AY.
• For the test procedure, see Slow Scan Current and
Velocity Tests.
• Drives the SLOW SCAN AY to the limits in both

directions.
• Displays for the SLOW SCAN AY:
– speed variation
– current
– “Start of Scan”
– “End of Scan”
10DEC05
Page
17 of 180 [Laser Power]
Important
For the test procedure, see Laser Power.
Allows you to:

• check the power of the LASER DIODE
• set the power values for a new LASER DIODE
[Galvo Test]
Important
For the test procedure, see Galvo Test.
Allows you to:

• set the “Amplitude” of the GALVO
• check the response of the LASER DIODE
[PMT Test]
Important
For the test procedure, see PMT Test.
Checks the function of the 2 PMTs.

[Galvo Plot]
Important
For the test procedure, see GALVO PLOT.
Allows you to:

• check:
– response of the GALVO
– automatic gain control - AGC
– 2.5 V reference
• set the GALVO without an OSCILLOSCOPE
10DEC05
DG4825-1 Table 5 Logs
Page
[Error Logs]
Important
For the procedure, see Checking the Error Logs.
Allows you to check:

• error code and description
• date and time
• CASSETTE ID
• scan count
[Error Frequency Log]
Important
For the procedure, see Checking the Error Frequency
Log.
Allows you to:

• check:
– frequency of each error code
– date and time of last error
• collate error codes by:
– date
– error number
– frequency
10DEC05
Page
19 of 180 [Actuation Log]
Important
For the procedure, see Checking the Actuation Logs.
Allows you to check:

• “SCAN CYCLES” - This value cannot be reset
• “BATCH ERASE CYCLES” - The number of times that
the “Batch Erase” function was used
• “TOTAL POWER-ON HOURS”
• “LASER DIODE SCAN CYCLES”
• “LASER HOURS (estimated)”
• “LASER HOURS LAST CLEARED”
[Export Log Files]
Important
For the procedure, see Storing the Error Logs on a Disk.
Records onto a FLOPPY DISKETTE:

• “Actuation Logs”
• error logs
• parameters of the SLOW SCAN
10DEC05
Page
20 of 180 [Clear Error Log]
Important
For the procedure, see Clearing the Error Logs.
• Clears all the errors from the error logs.

• Displays the date when the error logs were last cleared.
[Import Files]
Important
For the procedure, see Installing Files from a Disk.
Record from a FLOPPY DISKETTE onto the CR 825/

850 SYSTEM:
• “Actuation Logs”
• parameters of the SLOW SCAN
10DEC05
DG4825-1 Table 6 “Repetitive Cycles”
Page
[AutoLooper]
Important
• During the test, the “Light Test” is disabled to allow
operation with the PANELS removed.
• For the test procedure, see AUTOLOOPER.
• Automatically processes the CASSETTE to check if

it is reliable.
• Completes a test cycle including scanning and
erasing.
• Disables the “Patient Data” for the test.
• Displays status screens for the SENSORS.
[Transport]
Important
For the test procedure, see Transport.
• Uses a CASSETTE to test the operation of loading.

• Displays status of the SENSORS at each step.
10DEC05
DG4825-1 Table 7 Miscellaneous
Page
[Download to Circuit Boards]
Important
For the procedure, see Downloading Software to the
BOARDS.
Allows you to download the necessary software to all the

BOARDS from the HARD DRIVE.
[Display Software Versions]
Important
For the procedure, see Displaying the Software Versions.
Displays the software version number for:

• MASTER CENTRAL PROCESSING UNIT BOARD A2
• MOTION SYSTEM CONTROL BOARD A1
• MOTION SYSTEM CONTROL BOARD BOOT
• SLOW SCAN CONTROLLER BOARD BOOT
• SLOW SCAN CONTROLLER BOARD FIXED
Application
• SLOW SCAN CONTROLLER BOARD PRODUCT
Application
• DIGITIZER BOARD
• MEDICAL IMAGING MANAGER
• DIAGNOSTICS
10DEC05
DG4825-1
Page
23 of 180
[System Self Test]
Important
For the test procedure, see MCPU Self Test.
Completes the following diagnostic tests:

• “GALVO BOARD COMMUNICATION” - Checks the
connection of the CABLE between:
– GALVO BOARD A4
– MASTER CENTRAL PROCESSING UNIT BOARD
A2
• “GALVO REFERENCE” - Reads the GALVO AGC
CHANNEL connected to the reference voltage of the
GALVO.
• “GALVO MOTOR” - Reads the voltage of the GALVO
AGC to check for problems with the GALVO.
• “GALVO SWEEP” - Checks the functions of reading and
writing of the REGISTERS on the GALVO BOARD A4.
• “LASER OFFSET”
• “PMT BOARD TEST” - Checks the connection of the
CABLE between:
– MASTER CENTRAL PROCESSING UNIT BOARD
A2
– PMT/DAS BOARD A5
• “MASTER CENTRAL PROCESSING UNIT BOARD
MEMORY TEST” - Checks for errors in the reading and
writing of data to each of the image buffers.
10DEC05
DG4825-1 Diagnostic Tests
Page
24 of 180 Individual Component Control
1 At the “Service System Diagnostic” screen, touch [Individual Component Control].
2 Touch [LATCH Position].
3 Check the status of the SENSORS.

10DEC05
DG4825-1 4 Does the status of the SENSORS match?
Page
25 of 180 Yes No
Continue with Step 5. 1. Check the error logs. See Checking the Error Logs.
2. See the Error Codes to determine the possible cause
and action for the problem.
3. Continue with Step 5.
5 Touch [UNLATCH Position].

7 Does the status of the SENSORS match?
Yes No
Continue with Step 8. 1. Check the error logs See Checking the Error Logs.
8 Touch [HOOKS Position].

10DEC05
Page
26 of 180 Yes No
11 Touch [PINCH Position].

Yes No
10DEC05
DG4825-1
Page
27 of 180
Important
The ERASE LAMPS energize for approximately 2 - 10 seconds. The marks display in the
“Erase Station” check boxes while the ERASE LAMPS are energized.
14 Touch [ERASE LAMPS ON].

Yes No
Continue with the next test. 1. Check the error logs. See Checking the Error Logs.
3. Advance to the next test.
10DEC05
DG4825-1 Component Control: Step
Page
28 of 180 1 On the “System Service Diagnostic” screen, touch [Component Control: Step].
2 Insert the CASSETTE into the CR 825/850 SYSTEM.

3 Wait for the beep.
4 Touch [LOAD CASSETTE].
10DEC05
DG4825-1
Page
29 of 180

Yes No
7 Touch [LOAD PLATE TO SCAN Position].

Yes No
10 Touch [SCAN (without laser)].
10DEC05
DG4825-1 11 Wait for the test to complete.
Page
30 of 180
Important
The ERASE LAMPS energize for approximately 2 - 10 seconds. The marks display in the
“Erase Station” check boxes while the ERASE LAMPS are energized.
12 Select [LOAD PLATE TO ERASE Position].

10DEC05
Page
31 of 180 Yes No
15 Touch [EJECT CASSETTE].
16 Remove the CASSETTE.
Light Test
1 On the “System Service Diagnostic” screen, touch [Light Test].
10DEC05
DG4825-1 2 Touch [TEST].
Page
32 of 180 3 Wait for the test to complete.
4 Check that “PASS” displays in “AUTO-ZERO”.
5 Touch [START GRAPH].
6 Check that the value is approximately 4 - 5. Use:

• [ZOOM IN]
• [ZOOM OUT]
7 Touch [HV ON].
8 Check that the value increases.
10DEC05
DG4825-1 Slow Scan Current and Velocity Tests
Page
33 of 180 1 On the “System Service Diagnostic” screen, touch [Slow Scan Current and Velocity
Tests].
2 Insert a 35 x 43 CASSETTE into the CR 825/850 SYSTEM.

3 Touch:
• [LOAD 35 x 43 CASSETTE]
• [START CURRENT TEST]
10DEC05
DG4825-1 4 Wait for the test to complete.
Page
34 of 180
5 Check that the value is:

• 5 -180 between “Start of Scan” and “End of Scan”
• < 660 between “End of Scan” and “End of Travel”
• no spikes > 30
6 If the results are not correct, check the error logs. See Checking the Error Logs.
7 Touch [START VELOCITY TEST].
8 Wait for the test to complete.
9 Check that the results between “Start of Scan” and “End of Scan” are below 90 and
stable.
10DEC05
DG4825-1 10 If the results are not correct, check the error logs. See Checking the Error Logs.
Page
35 of 180 11 Touch [EJECT THE CASSETTE].
12 Remove the CASSETTE.
Laser Power
1 On the “System Service Diagnostic” screen, touch [Laser Power].
2 Touch:
• [LASER ON]
• [READ]
10DEC05
DG4825-1 3 Check:
Page
36 of 180 • “Laser Power” is 28 - 32 mW
• “Percent of original power” is ≥ 90%
4 Are the values correct?
Yes No
Continue with the next test. 1. Check the connections to the
LASER DIODE BOARD.
2. Install a new OPTICS
MODULE.
Galvo Test
1 On the “System Service Diagnostic” screen, touch [Galvo Test].
2 Touch:
• [START GALVO]
• [LASER ON]
10DEC05
DG4825-1 3 Open the TOP COVER.
Page
TOP
37 of 180
COVER
4 Insert one sheet of paper into the CR
825/850 SYSTEM between:
• FOLD MIRROR
• COLLECTOR
CR 850
SYSTEM 5 Observe the laser beam on the sheet of
paper.
COLLECTOR
paper
FOLD MIRROR
laser beam
H194_1411GCA
H194_1411GC
10DEC05
DG4825-1
Page
38 of 180
6 Touch [-100] until the “Set Amplitude” value is 400.

7 Observe the laser beam on the sheet of paper.
8 Touch [+100] until the “Set Amplitude” value is 3000.
9 Observe the laser beam on the sheet of paper.
“Set Amplitude” Laser Beam
400 short
3000 long
10 Does the laser beam change size correctly?
Yes No
Continue with the next Check the Error Codes for the cause of the
test. malfunction.
10DEC05
DG4825-1 PMT Test
Page
39 of 180 1 On the “System Service Diagnostic” screen, touch [PMT Test].
2 Touch [START PMT TEST].

10DEC05
DG4825-1 3 Check that “PASSED” displays for both PMT 1 and PMT 2.
Page
40 of 180 4 If one of the PMTs displays “FAILED”, install a new PMT. Use PMTs and COLLECTOR
AY.
5 If both PMTS display “FAILED”, check the connections between:
• PMT BOARD
• DAS BOARD
GALVO PLOT
Important
The “Galvo Plot” screen has more “Cassette Size” options with Software Version ≥ 4.1.
1 On the “System Service Diagnostic” screen, touch [GALVO PLOT].
2 Touch [START GALVO PLOT].

10DEC05
DG4825-1
Page
41 of 180
3 Observe the GALVO PLOT.

10DEC05
DG4825-1
Page Normal GALVO PLOT
42 of 180
GALVO PLOT with low HOOK GALVO PLOT with excessive HOOK
4 Check the values:

GALVO PLOT normal
AGC 10.0 V ± 0.1
2.5 vRef 2.5 ± 0.1
Yes No
Continue with the next test. Adjust the GALVO BOARD until the
GALVO PLOT is normal.
10DEC05
DG4825-1 Transport
Page
43 of 180 1 On the “System Service Diagnostic” screen, touch [Transport].
2 Insert a CASSETTE into the CR 825/850 SYSTEM.

3 Touch either:
• [Cycle given number of times], or
• [Cycle continuously]
4 For the “Number of Cycles”, type: 10
10DEC05
DG4825-1
Page A8 CAM A8 CAM
44 of 180 Action S1 S2 S3 S5 S8 S9
Inner Outer
Loading CASSETTE X X X X
Loading PLATE X X X X X
Returning PLATE to CASSETTE X X X X X
Ejecting CASSETTE X X X X X X
5 Check that the SENSORS match the table during the correct action.
6 If the SENSORS do not match the table, check the error log. See Checking the Error
Logs.
7 See the Error Codes for the possible cause and action for the problem.
10DEC05
DG4825-1 AUTOLOOPER
Page
45 of 180 1 On the “System Service Diagnostic” screen, touch [AutoLooper].
2 Insert a CASSETTE into the CR 825/850 SYSTEM.

3 Touch either:
• [Scan given number of times], or
• [Scan Continuously]
4 For the “Number of Cycles”, type: 10
10DEC05
DG4825-1
Page
46 of 180 A8 CAM A8 CAM
Action S1 S2 S3 S5 S8 S9 CS1 CS2 CS3 CS4 CS5
Inner Outer
Load CASSETTE X X X X
Load PLATE X X X X X
Erase CASSETTE X X X X X X X
Return PLATE to X X X X X
CASSETTE
Ejects CASSETTE X X X X X X
5 Check that the SENSORS match the table for the correct action.
6 If the SENSORS do not match the table, see the error log. See Checking the Error
Logs.
7 See the Error Codes for the possible cause and action for the problem.
10DEC05
DG4825-1 MCPU Self Test
Page
47 of 180 1 On the “System Service Diagnostic” screen, touch [System Self Test].
2 Touch [START MCPU SELF TEST].

3 Wait approximately 20 seconds for the test to complete.
10DEC05
DG4825-1
Page
48 of 180
4 Observe the results for each test.

5 If any of the tests display “FAILED”, check the error logs. See Checking the Error Logs.
6 See the Error Codes to determine the possible cause and action for the problem.
10DEC05
DG4825-1 Diagnostic Procedures
Page
49 of 180 Checking the Error Logs
1 On the “System Service Diagnostic” screen, touch [Error Log].
2 Touch either:
• [Sort By Date],
• [Sort By Error Code], or
• [Sort By Cassette ID]
10DEC05
DG4825-1 Checking the Error Frequency Log
Page
50 of 180 1 On the “System Service Diagnostic” screen, touch [Error Frequency Log].
2 Touch either:
• [Sort By Date],
• [Sort By Error Code], or
• [Sort Error Frequency]
10DEC05
DG4825-1 Checking the Actuation Logs
Page
51 of 180 1 On the “System Service Diagnostic” screen, touch [Actuation Log].
10DEC05
DG4825-1 Storing the Error Logs on a Disk
Page
52 of 180 1 On the “System Service Diagnostic” screen, touch [Export Log Files].
2 Insert a disk into the DRIVE.

3 Touch either:
• [COPY ERROR LOGS TO FLOPPY],
• [COPY ACTUATION LOGS TO FLOPPY], or
• [COPY SLOWSCAN PARAMETERS FILE TO FLOPPY]
10DEC05
DG4825-1 Clearing the Error Logs
Page
53 of 180 1 On the “System Service Diagnostic” screen, touch [Clear Error Log].
2 Touch [CLEAR ERROR LOG].

10DEC05
DG4825-1 Installing Files from a Disk
Page
54 of 180 1 On the “System Service Diagnostic” screen, touch [Import Files].
2 Insert the disk into the DRIVE.

3 To install the ACTUATION LOGS to the CR 825/850 SYSTEM, touch [COPY ACTUATION
LOGS FROM FLOPPY].
4 To install the parameters of the SLOW SCAN, touch:
• [GET SLOWSCAN HOME POSITION FROM FLOPPY]
• [UPDATE SLOWSCAN PARAMETER FILE FROM FLOPPY]
10DEC05
DG4825-1 Displaying the Software Versions
Page
55 of 180
Important
The graphic is an example. Your display might not be the same.
1 On the “System Service Diagnostic” screen, touch [Display Software Versions].

10DEC05
DG4825-1 Downloading Software to the BOARDS
Page
56 of 180 1 On the “System Service Diagnostic” screen, touch [Download to Circuit Boards].
2 Touch either:
• [DOWNLOAD MCPU APPLICATION],
• [DOWNLOAD MSC APPLICATION],
• [DOWNLOAD BOOT AND APPLICATIONS],
• [DOWNLOAD APPLICATIONS], or
• [DOWNLOAD PARAMETERS]
DIAGNOSTICS Error Codes
10DEC05
DG4825-1
Page
Section 2: Error Codes
57 of 180
Overview
The first 2 digits of the error code identify the subsystem or component with the error.
Example: 11009
The first 2 digits, 11, indicate that the error occurred in the subsystem LATCH/UNLATCH
CAM.
1 Use Table 8 to help identify the component with the error.
2 Advance to the error code to diagnose the error.
Table 8 Subsystem
ID Subsystem
10 CASSETTE LOAD
11 LATCH/UNLATCH CAM
12 SLOW SCAN AY
13 ERASE LAMPS
14 POWER SUPPLY
15 DATA PATH
16 Calibration
19 “Self Test” for the MASTER CENTRAL PROCESSING UNIT
22 MOTION SYSTEM CONTROL BOARD
29 MOTION SYSTEM CONTROL BOARD RTXC
30 MOTION SYSTEM CONTROL BOARD SYSTEM
32 Communications for the MOTION SYSTEM CONTROL BOARD
Windows 2000 Subsystem
47 Shutdown Management
49 DISK MANAGER
55 Installation
10DEC05
DG4825-1 CASSETTE LOAD
Page
58 of 180 10006 - CASSETTE REAR SENSOR S3 did not detect CASSETTE
Description: A timeout occurred because the CASSETTE REAR SENSOR S3 did not
detect the CASSETTE when expected.
Cause 1: The CASSETTE REAR SENSOR S3 operates correctly, but another malfunction
occurred.
Action: Check:
• DRIVE ROLLERS rotate freely
• CASSETTE REAR SENSOR S3 for obstructions
• adjustment of the SLED CAM FOLLOWER
Cause 2: The CASSETTE REAR SENSOR S3 malfunctioned.
Action: Check:
• status of the CASSETTE REAR SENSOR S3 - use Individual Component
Control
• LED DS22 on the MOTION SYSTEM CONTROL BOARD A1 changes status
• power to the CASSETTE REAR SENSOR S3
• condition of the CASSETTE REAR SENSOR S3
10007 - CASSETTE REAR SENSOR S3 did not detect loading of

CASSETTE
occurred.
Action: Check:
10DEC05
DG4825-1 Cause 2: The CASSETTE REAR SENSOR S3 malfunctioned.
Page
59 of 180 Action: Check:
• status of CASSETTE REAR SENSOR S3 - use Individual Component
Control
10008 - CASSETTE REAR SENSOR S3 did not clear

occurred.
Action: Check:
Action: Check:
Control
10DEC05
DG4825-1 10009 - CASSETTE LOAD SENSOR S2 did not clear
Page
60 of 180 Cause 1: The CASSETTE LOAD SENSOR S2 operates correctly, but an obstruction
occurred.
Action: Check:
• CASSETTE LOAD SENSOR S2 for obstructions
Cause 2: The CASSETTE LOAD SENSOR S2 malfunctioned.
Action: Check:
• status of the CASSETTE LOAD SENSOR S2 - use Individual Component
Control
• power to the CASSETTE LOAD SENSOR S2
• condition of the EMITTER and DETECTOR of the CASSETTE LOAD SENSOR
S2
10DEC05
DG4825-1 10014 - CASSETTE REAR SENSOR S3 blocked on load
Page
61 of 180 Description: The CASSETTE REAR SENSOR S3 is blocked before a CASSETTE is
loaded.
Action: Check:
Control
10016 - Load CASSETTE: Retry attempt

Description: The CASSETTE REAR SENSOR S3 did not detect the CASSETTE. The
DRIVE ROLLERS actuate 3 times to load the CASSETTE indicating this
error each time.
occurred.
Action: Check:
Action: Check:
Control
10DEC05
DG4825-1 10017 - Eject CASSETTE: Retry attempt
Page
62 of 180 Description: The CASSETTE LOAD SENSOR S2 did not clear when the DRIVE
ROLLERS started to eject the CASSETTE.
Cause 1: The CASSETTE LOAD SENSOR S2 operates correctly, but an obstruction
occurred.
Action: Check:
Cause 2: The CASSETTE LOAD SENSOR S2 malfunctioned.
Action: Check:
Control
S2
10019 - Eject CASSETTE: Timeout error

Description: The CASSETTE LOAD SENSOR S2 did not clear in the correct time
when the DRIVER ROLLERS ejected the CASSETTE
Cause 1: The CASSETTE LOAD SENSOR S2 operates correctly, but an obstruction
occurred.
Action: Check:
10DEC05
DG4825-1 Cause 2: The CASSETTE LOAD SENSOR S2 malfunctioned.
Page
63 of 180 Action: Check:
Control
S2
10020 - Malfunction at CASSETTE ENTRY SENSOR S1

Description: The CASSETTE ENTRY SENSOR S1 is blocked when it should be clear.
Cause 1: The CASSETTE ENTRY SENSOR S1 malfunctioned.
Action: Check:
• status of the CASSETTE ENTRY SENSOR S1 - use Individual Component
Control
• power to the CASSETTE ENTRY SENSOR S1
• condition of the EMITTER and DETECTOR of the CASSETTE ENTRY
SENSOR S1
10021 - MSC BOARD A1: Software malfunction

Description: The DRIVE ROLLER received a command that was not correct.
Cause 1: The software for the MOTION SYSTEM CONTROL BOARD A1 malfunctioned.
Action: Install the software again for the MOTION SYSTEM CONTROL BOARD A1.
Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned.
Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.
10DEC05
DG4825-1 10022 - MSC BOARD A1: Software malfunction
Page
64 of 180 Description: The DRIVE ROLLER received a signal when waiting for an interrupt or
timeout to occur.
10024 - MSC BOARD A1: Software malfunction

Description: A timeout occurred setting up the motion for the DRIVE ROLLER.
10029 - READER detected the CASSETTE BAR CODE label as backward

Cause 1: The CASSETTE was inserted backward into the CR 825/850 SYSTEM.
Action: Insert the CASSETTE correctly.
Cause 2: The BAR CODE LABEL is installed backward on the CASSETTE.
Action: 1. Remove the BAR CODE LABEL.
2. Install a new BAR CODE LABEL.
10030 - READER did not read the CASSETTE BAR CODE

Cause 1: The CASSETTE:
• has a bar code that you cannot read
• does not have a bar code
Action: Install the correct bar code.
10DEC05
DG4825-1 Cause 2: The internal BAR CODE READER malfunctioned.
Page
65 of 180 Action: 1. Check:
• alignment of the BAR CODE READER
• BAR CODE READER is not blocked
• connections to the BAR CODE READER
2. If the BAR CODE READER emits a beep when you insert a CASSETTE, but
the CASSETTE does not load, check the CONNECTOR RJ45 between the
BAR CODE READER and the MASTER CENTRAL PROCESSING UNIT
BOARD A2.
3. If the BAR CODE READER does not emit a beep when you load a
CASSETTE, check the CONNECTOR RJ45 between the BAR CODE READER
and the MOTION SYSTEM CONTROL BOARD A1.
10DEC05
DG4825-1 LATCH/UNLATCH CAM
Page
66 of 180 11001 - DUPLEX CAM did not move to Home Position
Cause: The DUPLEX CAM malfunctioned.
Action: Do the checkout for the CASSETTE HANDLING AY.
11002 - DUPLEX CAM did not move to “PINCH” position

11003 - DUPLEX CAM did not move to “CLAMP/UNLATCH” position

11004 - DUPLEX CAM did not move to “UNCLAMP/LATCH” position

11005 - DUPLEX CAM did not move to “UNPINCH” position

11006 - CAM OUTER SENSOR S11 did not detect position of DUPLEX CAM
11007 - CAM INNER SENSOR S10 did not detect Home Position for
DUPLEX CAM
10DEC05
DG4825-1 11009 - DUPLEX CAM: Move failed
Page
67 of 180 Cause: The DUPLEX CAM malfunctioned.
11010 - DUPLEX CAM: Software command failed on the MSC BD

Description: The DUPLEX CAM received a command to move that was not correct.
Cause 1: The DUPLEX CAM malfunctioned.
11014 - DUPLEX CAM: Timeout Error

Description: The DUPLEX CAM did not move in the time allowed.
11015 - Move command failed because SLOW SCAN not at Home Position
Cause 2: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL
BOARD A7.
11016 - MSC BOARD A1: Software Error for DUPLEX CAM

Description: The MOTION SYSTEM CONTROL BOARD A1 did not provide the RTXC
TIMER. This TIMER determines the timeouts for the motion of the
DUPLEX CAM.
10DEC05
DG4825-1 Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned.
Page
68 of 180 Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.
11017 - MSC BOARD A1: Software Error for DUPLEX CAM

Description: The MOTION SYSTEM CONTROL BOARD A1 did not set up the
command to move for the DUPLEX CAM.
Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned.
11018 - DUPLEX CAM did not move to next position

11019 - DUPLEX CAM did not move to “PINCH” position

BOARD A7.
11020 - DUPLEX CAM did not move to “UNLATCH” position

10DEC05
DG4825-1 11021 - DUPLEX CAM did not move to “LATCH” position
Page
69 of 180 Cause 1: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned.
11022 - DUPLEX CAM did not move to “UNPINCH” position

SLOW SCAN AY
12001 - SLOW SCAN EXTRACTION BAR did not move to Home Position
Cause 1: The EXTRACTION BAR malfunctioned.
Action: 1. Remove any obstructions in the path of the EXTRACTION BAR.
2. Check the SLOW SCAN MOTOR.
3. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL
BOARD A7.
4. Check the EXTRACTION BAR HOME POSITION
Cause 2: The EXTRACTION BAR SENSOR S9 malfunctioned.
Action: Do the checkout for the EXTRACTION BAR SENSOR S9.
10DEC05
DG4825-1 12002 - EXTRACTION BAR REFERENCE SENSOR S9 failed to activate
Page
70 of 180 Cause 1: The EXTRACTION BAR SENSOR S9 operates correctly, but another malfunction
occurred.
Action: 1. Remove any obstructions from the path of the EXTRACTION BAR.
BOARD A7.
Cause 2: The EXTRACTION BAR SENSOR S9 malfunctioned.
Action: Do the checkout for the EXTRACTION BAR SENSOR S9.
12003 - PLATE PRESENT SENSOR S5 did not detect PLATE

Cause 1: The PLATE PRESENT SENSOR S5 operates correctly, but another malfunction
occurred.
Action: 1. Check:
• PLATE was removed from the CASSETTE
• SLOW SCAN MOTOR operates correctly
BOARD A7.
3. Remove any obstructions from the path of the EXTRACTION BAR.
Cause 2: The PLATE PRESENT SENSOR S5 malfunctioned.
Action: Do the checkout PLATE PRESENT SENSOR S5.
10DEC05
DG4825-1 12004 - PLATE PRESENT SENSOR S5 failed to activate
Page
71 of 180 Cause 1: The PLATE PRESENT SENSOR S5 operates correctly, but another malfunction
occurred.
Action: 1. Check:
BOARD A7.
3. Remove any obstructions from the path of the EXTRACTION BAR.
12009 - Caution! SLOW SCAN MOTOR drawing too much power

Cause: A malfunction occurred in one or more of the following components:
• COIL BOARD
• EXTRACTION BAR SENSOR S9
• SLOW SCAN AY
Action: 1. Check for an obstruction.
BOARD A7.
10DEC05
DG4825-1 12012 - SLOW SCAN AY: Timeout Error
Page
72 of 180 Description: The PLATE did not move within the correct time.
Cause: A malfunction occurred in one or more of the following components:
• COIL BOARD
• SLOW SCAN AY
BOARD A7.
12013 - SLOW SCAN AY: Timeout error

Description: A command for the PLATE that is not correct was made by the system
software.
12014 - MSC BOARD A1: Software Error for SLOW SCAN

Description: This error might occur during the diagnostics if the service person starts
to move the PLATE before the PLATE stops moving.
Cause: The SLOW SCAN AY malfunctioned.
BOARD A7.
12100 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Description: The SLOW SCAN AY will not move.
Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: 1. Energize and de-energize the CR 825/850 SYSTEM.
BOARD A7.
10DEC05
DG4825-1 12101 - SLOW SCAN a velocity malfunction during scan
Page
73 of 180 Description: The SLOW SCAN AY exceeded the speed limit when moving the SCAN
PLATE.
Cause 1: The speed of the SLOW SCAN AY exceeded the limit. A band might appear on
the image.
Action: Do the Slow Scan Current and Velocity Tests.
BOARD A7.
12102 - SLOW SCAN stopped during scan

BOARD A7.

BOARD A7.
12104 - SLOW SCAN: Timeout while moving to SENSOR S9

Description: The SLOW SCAN AY did not reach the EXTRACTION BAR SENSOR
S9.
BOARD A7.
10DEC05
DG4825-1 12107 - SLOW SCAN: +24 V DC malfunction during scan
Page
74 of 180 Cause 1: The POWER SUPPLY PS1 malfunctioned.
Action: Do the checkout for the POWER SUPPLY PS1.
BOARD A7.

BOARD A7.

BOARD A7.
12110 - SLOW SCAN did not communicate with the MOTION SYSTEM
CONTROL
Description: The SLOW SCAN AY did not move because of a communication error
with the SLOW SCAN CONTROLLER BOARD A6.
BOARD A7.
12111 - SLOW SCAN did not move

BOARD A7.
10DEC05
DG4825-1 12112 - SLOW SCAN did not move
Page
75 of 180 Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
BOARD A7.
12113 - SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned

BOARD A7.

BOARD A7.

MSC
Description: The SLOW SCAN AY did not stop moving before the next command to
move. This error indicates a communication error with the SLOW SCAN
CONTROLLER BOARD A6.
BOARD A7.
10DEC05
DG4825-1 12120 - SLOW SCAN did not move
Page
76 of 180 Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
BOARD A7.
12121 - SLOW SCAN did not move

BOARD A7.
12122 - SLOW SCAN COIL BOARD A7 malfunctioned

Description: The SLOW SCAN AY stopped or did not move at all.
BOARD A7.

Description: The MOTOR CONTROLLER for the SLOW SCAN AY malfunctioned.
BOARD A7.

Description: An error occurred when initializing the SLOW SCAN AY.
BOARD A7.
10DEC05
DG4825-1 12125 - SLOW SCAN COIL BOARD A7 malfunctioned
Page
77 of 180 Description: The SLOW SCAN AY stopped or did not move at all.
BOARD A7.
12126 - Caution! SLOW SCAN MOTOR is overheated

Description: The SLOW SCAN MOTOR was using excessive power and is too hot.
Cause: Malfunction in one or more of the following:
• COIL BOARD A7
• EXTRACTION BAR SENSOR S9
• SLOW SCAN AY
BOARD A7.

BOARD A7.

MSC
BOARD A7.
10DEC05
DG4825-1 12132 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with
Page
78 of 180 MSC
BOARD A7.
12201 - SLOW SCAN CONTROLLER BOARD A6: Programming Error

BOARD A7.
12202 to 12260 - SLOW SCAN CONTROLLER BOARD A6: “Memory

Command” Error
BOARD A7.
Code Description
12202 Error occurred during downloading to the SLOW SCAN CONTROLLER BOARD A6.
12203 Memory error on the SLOW SCAN CONTROLLER BOARD A6.
12204 Memory error on the SLOW SCAN CONTROLLER BOARD A6.
12216 Communication error between the SLOW SCAN CONTROLLER BOARD A6 and the
MOTION SYSTEM CONTROL BOARD A1.
12217 Communication error between the SLOW SCAN CONTROLLER BOARD A6 and the
MOTION SYSTEM CONTROL BOARD A1. Error “EM17 - Receive Buffer Overflow.”
12218 Error during downloading of code parameters for the SLOW SCAN CONTROLLER
BOARD A6.
12219 Error during downloading of code or parameters for the SLOW SCAN
12220 Error “EM20 - New Bootstrap Program, Download all Boot and Program Modules.”
12221 Malfunction of the SLOW SCAN CONTROLLER BOARD A6.
10DEC05
DG4825-1 Code Description
Page
79 of 180 12222 Checksum error occurred during downloading of code to the SLOW SCAN
12223 Checksum error occurred during downloading of code to the SLOW SCAN
12228 Error occurred during downloading of the code to the SLOW SCAN CONTROLLER
BOARD A6.
12230 Error “EM30 - Host Flash Download Copy Boot Memory Error.”
12240 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.
Error “EM40 - Illegal Record Type.”
Error “EM41 - Invalid Extended Address.”
Error “EM42 - Invalid Erase Block ID.”
Error “EM43 - Receive Record Checksum Error.”
12244 Error when initializing. Error “EM44 - File Sum of Record Checksum Error, Download
Program.”
12245 Program error. Error “EM45 - Boot Checksum Write Error.”
Error “EM46 - FIX_APP Code Block Checksum Write Error.”
Error “EM47 - Code Page Checksum Write Error.”
12248 Error “EM48 - Parameters Save Flash Error.”
Error “EM50 - Flash Write Address Out Of Range.”
Error “EM51 - Flash Program Error: Erase.”
Error “EM52 - Flash Program Error: Low Voltage.”
Error “EM53 - Flash Program Error: Program.”
10DEC05
Page
80 of 180 12254 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.
Error “EM54 - Flash Program Error: Sequence.“
Error “EM55”
12260 Error recording the parameters to the SLOW SCAN CONTROLLER BOARD A6.
Error “EM60 - Parameters Save Flash Error.”
12896 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset

BOARD A7.
12901 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The PLATE was not scanned. The command is executed again.
BOARD A7.

Description: The SLOW SCAN AY did not move to the ERASE position. The
command is executed again.
BOARD A7.
10DEC05
DG4825-1 12903 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry
Page
81 of 180 Description: The SLOW SCAN AY did not move to the home position. The command
is executed again.
BOARD A7.

Description: The COARSE NUDGE UP command did not occur. The command is
executed again.
BOARD A7.

Description: The COARSE NUDGE DOWN command did not occur. The command is
executed again.
BOARD A7.

Description: The FINE NUDGE UP command did not occur. The command is
executed again.
BOARD A7.
10DEC05
Page
82 of 180 Description: The FINE NUDGE DOWN command did not occur. The command is
executed again.
BOARD A7.

Description: The PLATE did not move to the CASSETTE. The command is executed
again.
BOARD A7.

Description: The SOFT RESET command did not occur. The command is executed
again.
BOARD A7.

Description: The EXTRACTION BAR did not move to the mechanical adjustment
position one. The command is executed again.
BOARD A7.
10DEC05
Page
83 of 180 Description: The command MOVE TO EXTRACTION BAR REFERENCE SENSOR
did not occur. The command is executed again.
BOARD A7.

Description: The command MOVE TO THE PLATE GUIDE POSITION did not occur.
The command is executed again.
BOARD A7.
12930 - SLOW SCAN: Unexpected Retry during Current Test

Description: The system was not able to move to the position selected in the
diagnostics. The command is executed again.
Cause: The SLOW SCAN CONTROLLER BOARD malfunctioned.
BOARD A7.
12931 - SLOW SCAN: Unexpected Retry during Velocity Test

Description: The system was not able to move to the position selected in the
diagnostics. The command is executed again
BOARD A7.
10DEC05
DG4825-1 12941 - Unexpected Retry during Communication to MOTION SYSTEM
Page
84 of 180 CONTROL BD
Description: A message could not be sent to the SLOW SCAN CONTROLLER
BOARD A6. The command is executed again.
BOARD A7.
ERASE LAMPS
13001 - 13008 ERASE LAMP PAIRS
Code Log Message
13001 ERASE LAMP PAIR No. 1 is out
13006 Two ERASE LAMP PAIRS are not functioning
13007 Three ERASE LAMP PAIRS are not functioning
13008 Four ERASE LAMP PAIRS are not functioning
Cause: One or more ERASE LAMP PAIRS malfunctioned.
Action: Install a new ERASE LAMP PAIR.
10DEC05
DG4825-1 13009 - All ERASE LAMPS malfunctioned
Page
85 of 180 Cause 1: The power to the ERASE LAMPS malfunctioned.
Action: 1. De-energize the ERASE LAMPS.
2. Check for 120 V AC across the AC side of RELAY K1.
3. If 120 V AC is not indicated at RELAY K1, check:
• ERASE LAMP AY is fully closed
• FUSE F1
• TERMINAL BLOCK TB1
• condition of the CONNECTOR P1/J1 on the ERASE LAMP AY
• INTERLOCK SWITCH S8
• wires to the POWER SUPPLY PS1
4. If 120 V AC is indicated on RELAY K1, connect the MULTIMETER to the AC
side of the RELAY.
5. Energize and de-energize the ERASE LAMPS. With the LAMPS energized, you
should measure < 2 V AC.
6. If the 120 V AC does not change to a Lo signal, check the DC side of RELAY
K1.
• Connect the MULTIMETER TL-4114 negative to the violet wire.
• Connect the MULTIMETER TL-4114 positive to the blue wire.
• Check for 4.5 - 5.0 V DC on K1 with the ERASE LAMPS energized.
7. Check the CONNECTOR J10 on the MOTION SYSTEM CONTROL BOARD
A1.
10DEC05
DG4825-1 13010 - Erase time exceeds maximum allowed
Page
86 of 180 Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned.
13011 - Command to Erase did not occur

13012 - MSC BOARD A1: Invalid Command for ERASE LAMPS

13013 - MSC BOARD A1: Software failure during erase

Description: The software did not provide the RTXC TIMER during the ERASE
function.
13899 - General Erase Error

POWER SUPPLY
14001 - SLOW SCAN: Malfunction of 24 V Power
Description: The 24 V DC CIRCUIT BREAKER of the SLOW SCAN is open.
Cause: Malfunction of the 24 V DC power distribution.
10DEC05
DG4825-1 14002 - STEPPER: Malfunction of 24 V Power
Page
87 of 180 Description: The 24 V DC CIRCUIT BREAKER of the STEPPER is open.
Cause: Malfunction of the 24 V DC power distribution.
14003 - CAM MOTOR M1: Low Power Malfunction

Description: The MOTOR-LOW CIRCUIT BREAKER is open.
Cause 1: The CAM MOTOR M1 has a short circuit.
Action: Check the wires to the CAM MOTOR M1.
14005 - Front DOOR Open

Cause 1: The INTERLOCK SWITCH S8 malfunctioned.
Action: Do the checkout INTERLOCK SWITCH S8.
10DEC05
DG4825-1 14006 - DUPLEX CAM: Initialization Error due to the PLATE PRESENT
Page
88 of 180 SENSOR S5 reading blocked when the SLOW SCAN AY is in the home
position
Cause 1: The PLATE PRESENT SENSOR S5 operates correctly, but another malfunction
has occurred. This error occurs when initializing, either when the CR 825/850
SYSTEM is energized or when a mechanical subsystem initializes.
Action: Check:
• obstruction in the path of the EXTRACTION BAR
14008 - SLOW SCAN: Initialization Error

BOARD A7.
14009 - DUPLEX CAM: Initialization Error

14010 - Slow Scan Async Reset Error

Cause: The CR 825/850 SYSTEM sent a message to reset the SLOW SCAN AY.
Action: None.
10DEC05
DG4825-1 DATA PATH
Page
89 of 180 15001 - MCPU BOARD A2: Fatal Error in Software
Description: A PSOS system error occurred that it is not possible to repair. The
“Event Log” includes the PSOS system error number, module, and line
number.
Cause: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned.
Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.
15002 - MCPU BOARD A2: Fatal Error in Software

Description: A system software error occurred. The “Event Log” will include the PSOS
system error number, module, and line number.
15003 - MCPU BOARD A2: Communications Error in Software

Description: A timeout occurred for a communication between the MASTER
CENTRAL PROCESSING UNIT BOARD A2 and the MOTION SYSTEM
CONTROL BOARD A1.
Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned.
15005 - LASER: Reference Error

Description: The reference voltage of the LASER is less than 50% of the original
value.
10DEC05
DG4825-1 Cause 1: The CABLE between the LASER DRIVER BOARD A17 and the GALVO BOARD
Page
90 of 180 A4 malfunctioned.
Action: Check the CABLE.
Cause 2: The GALVO BOARD A4 malfunctioned.
Action: Do the checkout for the GALVO BOARD A4.
Cause 3: The LASER DRIVER BOARD A17 malfunctioned.
Action: Do the checkout for the LASER DRIVER BOARD A17.
15006 - Communications Error between MCPU BD A2 and GALVO BD A4

Description: The DMA process for the MASTER CENTRAL PROCESSING UNIT
BOARD A2 did not complete within the expected time.
Cause 2: The DIGITIZER BOARD A3 malfunctioned.
Action: Do the checkout for the DIGITIZER BOARD A3.
10DEC05
DG4825-1 15007 - Communications Error between MCPU BD A2 and GALVO BD A4
Page
91 of 180 Description: The DMA process for the MASTER CENTRAL PROCESSING UNIT
BOARD A2 did not complete within the expected time.
15008 - Start of Scan Timeout

Description: A timeout occurred for the expected “START OF SCAN”.
15012 - Communications Error between MCPU BOARD A2 and the PC

Description: Windows 2000 did not return a response to a message within a given
time.
Cause 2: The TCP/IP connection malfunctioned.
Action: Check the TCP/IP connection to the computer. See Step 6, Page 10.
10DEC05
DG4825-1 15013 - Image Quality Warning
Page
92 of 180 Description: The image quality might be wrong. The MASTER CENTRAL PROCESSING
UNIT BOARD A2 received a system error from the MOTION SYSTEM
CONTROL BOARD A1 and was automatically repaired. If a CASSETTE was in
the CR 825/850 SYSTEM when the error occurred, the TOUCH SCREEN
displays a message about a problem with the image.
Cause 3: A light leakage occurred.
Action: Do the Light Test.
Cause 4: The INTERLOCK SWITCH S8 malfunctioned. The DOOR might be open during
scan.
Action: Do the checkout INTERLOCK SWITCH S8.
15014 - LASER power not calibrated

Cause: The LASER DIODE malfunctioned.
Action: Do the calibration for the LASER DRIVER BOARD A17. See OPTICS MODULE.
15015 - PLATE not calibrated

Cause: The CR 825/850 SYSTEM does not have the calibration data for all sizes of
PLATES.
Action: Do the Calibration for the CR 825/850 SYSTEM.
10DEC05
DG4825-1 15016 - The LASER reference voltage is too high
Page
93 of 180 Cause: The LASER DIODE in the DETECTOR is backward.
Action: Check:
• LASER REFERENCE VOLTAGE in the PMT/DAS BOARD A5
• LASER DIODE is installed correctly
15017 - PLATE not calibrated

Cause: The customer scanned a PLATE of a size that was not recognized.
Action: Do:
• Calibration for the CR 825/850 SYSTEM
• complete the size calibration of the PLATE
15018 - There was an error reading or writing to the PCMCIA card
Important
A malfunction of the PCMCIA CARD is the last possible cause. Check all other
malfunctions before installing a new PCMCIA CARD.
Cause 1: The PCMCIA CARD operates correctly, but another malfunction occurred.
Action: Check the error logs for the malfunction. Use Checking the Error Logs.
Cause 2: The PCMCIA CARD malfunctioned.
Action: Install a new PCMCIA CARD.
15040 - Communications Error Between MCPU and the PC

Description: The TCP/IP SOCKET COMMUNICATIONS were not completed or did
not occur between the MASTER CENTRAL PROCESSING UNIT
BOARD A2 and the host computer with Windows 2000.
Cause 1: The shutdown of the CR 825/850 SYSTEM was not done in the correct sequence.
Action: Use the correct shutdown sequence to de-energize the CR 825/850 SYSTEM.
10DEC05
DG4825-1 Cause 2: The application software for the Windows 2000 was started again without resetting
Page
94 of 180 the MASTER CENTRAL PROCESSING UNIT BOARD A2.
Action: 1. Check the Windows 2000 “Event Log” for network errors.
2. If any errors occurred, reset the network system configuration again.
3. Start the Windows 2000 application again.
4. Check the CROSSOVER CABLE between the MASTER CENTRAL
PROCESSING UNIT BOARD A2 and the computer.
15800 - Image resent at NT reboot

Description: The MASTER CENTRAL PROCESSING UNIT BOARD A2 sent the last
image after the Windows 2000 applications software started again.
Cause: Windows 2000 malfunctioned.
Action: Call the Technical Service Center.
15900 - NT rejected image at end of scan. Retransmission being attempted

Description: The software for the SCAN MANAGER did not record an image at the
end of the scan. The image is sent once again and recorded.
Cause: The software indicates an image checksum error.
Action: Call the Technical Service Center.
10DEC05
DG4825-1 Calibration
Page
95 of 180 16001 - Calibration Error: Did not find START OF SCAN position
Description: During the calibration, the CR 825/850 SYSTEM did not locate the
“START OF SCAN” position within the given time.
Cause 1: Calibration of the CR 825/850 SYSTEM is not correct.
Cause 2: The alignment of the optics is not correct.
Action: Do:
• adjustment for the FOLD MIRROR
• adjustment of the GALVO ROTATION
BOARD A7.
16002 - Calibration Error: Did not find Offset

Description: The GALVO did not detect the “Offset”.
Cause 1: The exposure of the PLATE is not correct.
Action: 1. Use the DOSIMETER to check the exposure of the PLATE.
2. Check for scratches on the edges of the SCREEN.
Cause 2: The GALVO is not aligned correctly.
Action: Do:
• checkout for the GALVO BOARD A4
16003 - Calibration Error: Did not find Amplitude

Description: The GALVO BOARD A4 did not detect the “Amplitude”.
10DEC05
DG4825-1 Cause 1: The exposure of the PLATE is not correct.
Page
96 of 180 Action: 1. Use the DOSIMETER to check the exposure of the PLATE.
2. Check for scratches on the edges of the SCREEN.
Cause 2: The GALVO is not aligned correctly.
Action: Do:
• checkout for the GALVO BOARD A4
16005 - Calibration Error: Routine did not receive image in the time
allowed
10DEC05
DG4825-1 16006 - Calibration Error: Did not acquire image
Page
97 of 180 Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned.
16010 - Possible Light Leak

Description: Large quantities of light occurred during the “AUTO-ZERO.”
Cause: The DOOR is open, a PANEL is loose, or a light leakage occurred in the
CASSETTE HANDLING SYSTEM.
Action: 1. Do the Light Test to locate the source of the light leakage.
2. Repair the light leakage.
16011 - Imaging System Error occurred during Initialization

Cause 1: The PMT/DAS BOARD A5 malfunctioned.
Action: 1. Check the CABLE between the PMT BOARD and the DAS BOARD.
2. Do:
• checkout for the PMT/DAS BOARD A5
• MCPU Self Test
16012 - PMT/DAS BOARD A5: Calculation Error occurred during

Initialization
Description: The value for one or more of the following parameters did not match the
specification when the CR 825/850 SYSTEM initialized: “Fine or Coarse
Offset”, or “Fine or Coarse Ratio.”
10DEC05
DG4825-1 Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned.
Page
98 of 180 Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.
Action: Do the checkout for the PMT/DAS BOARD A5.
16013 - Imaging System contains out-of-range noise

Description: The “peak-to-peak” signal was high when the CR 825/850 SYSTEM was
set to “AUTO-ZERO.”
Cause 2: Noise in the POWER SUPPLY PS1.
Action: Do the checkout for the POWER SUPPLY PS1.
16014 - Imaging System did not zero or PMT did not calibrate
Cause 1: The DOSIMETER malfunctioned.
Action: Check that the DOSIMETER operates correctly.
Cause 2: The exposure on the PLATE is not correct during the calibration.
Action: Do the calibration with another PLATE.
Cause 3: The X-RAY TUBE malfunctioned.
Action: Expose the PLATE using a new X-RAY TUBE.
10DEC05
DG4825-1 16016 - Malfunctioning PMT
Page
99 of 180 Description: A PMT does not match the requirements of the diagnostic test.
Cause: The PMT/DAS BOARD A5 malfunctioned.


Description: An error occurred during “AUTO-ZERO.” The PMTs detected a large
quantity of light.
16019 - Calibration could not find offset, rotate GALVO counterclockwise

Cause: The calibration could not locate the “Offset.”
Action: Rotate the GALVO counterclockwise.
16020 - Calibration could not find offset, rotate GALVO clockwise

Cause: The calibration could not locate the “Offset.”
Action: Rotate the GALVO clockwise.
10DEC05
DG4825-1 16021 - Malfunctioning PMT1: Gain out of range
Page
100 of 180 Description: For a given high voltage, the low gain of PMT1 might prevent it from
reaching the correct signal level.
Action: Do:
Cause 3: The PMT malfunctioned.
Action: Install a new PMT. Use PMTs and COLLECTOR AY.
16022 - Malfunctioning PMT2: Gain out of range

Description: For a given high voltage, the low gain of PMT2 might prevent it from
reaching the correct signal level.
Action: Do:
Cause 3: The PMT malfunctioned.
Action: Install a new PMT. Use PMTs and COLLECTOR AY.
10DEC05
DG4825-1 Cause 4: The PMT/DAS BOARD A5 malfunctioned.
Page
101 of 180 Action: Do the checkout for the PMT/DAS BOARD A5.
“Self Test” for the MASTER CENTRAL PROCESSING UNIT

19001 - Check GALVO COMMUNICATIONS CABLE
Cause: Communication problems in the GALVO AY.
Action: Check the GALVO COMMUNICATION CABLE.
19002 - Check PMT BOARD CABLE and power

Cause: The PMT/DAS BOARD A5 malfunctioned.
Action: Check:
• CABLE to the PMT/DAS BOARD A5
• power to the PMT/DAS BOARD A5
• PMT/DAS BOARD A5
19003 - Check the power to the GALVO BOARD

Cause: No power to the GALVO BOARD A4.
Action: Check the power to the GALVO BOARD A4.
19004 - GALVO AGC reference is too high. Suggest check if GALVO

connected and/or adjust AGC
Cause: The reference voltage for the GALVO AGC is too high.
Action: Check:
• connection to the GALVO BOARD A4
• signal for the R2 AGC is correctly adjusted
• connections at the GALVO AY
10DEC05
DG4825-1 19005 - Check the GALVO reference (too low)
Page
102 of 180 Cause: The reference voltage for the GALVO AGC is too low.
Action: Check that the R2 AGC signal is correctly adjusted.
19006 - Memory self test failed. Replace the MCPU BOARD

Action: Install a new MASTER CENTRAL PROCESSING UNIT BOARD A2.
19009 - The LASER diode off power is too high

Cause 3: The CABLE between the LASER DRIVER BOARD A17 and the GALVO BOARD
A4 malfunctioned.
19010 - The LASER diode on power is too low

Cause 3: The CABLE between the LASER DRIVER BOARD A17 and the GALVO BOARD
A4 malfunctioned.
10DEC05
DG4825-1 19011 - PMT BOARD ramp test failed
Page
103 of 180 Cause 1: The PMT/DAS BOARD A5 malfunctioned.
Action: 1. Check the CABLE between the PMT/DAS BOARD A5 and the DAS BOARD.
2. Do:
• checkout for the PMT/DAS BOARD A5
• MCPU Self Test
MOTION SYSTEM CONTROL BOARD

22000 - MSC BOARD A1: Fatal Software Error
Description: Failure of the checksum for the boot software. A new BOOTSTRAP
PROM must be installed.
22001 - MSC BOARD A1: Memory did not erase during Download
Description: At the start of the download to the MOTION SYSTEM CONTROL
BOARD A1, the flash memory was erased.
Cause: The software did not download.
Action: 1. Download the software again.
2. Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.
22002 - MSC BOARD A1: Error during download of MSC Software

Description: A program failure occurred during downloading of the software to the
MOTION SYSTEM CONTROL BOARD A1.
10DEC05
DG4825-1 Cause: The software did not download.
Page
104 of 180 Action: 1. Download the software again.
3. If this error continues, install a new MOTION SYSTEM CONTROL BOARD A1.
22003 - MSC BOARD A1: Checksum of Main Application failed

Description: A checksum error occurred in the software of the MOTION SYSTEM
CONTROL BOARD A1. The MOTION SYSTEM CONTROL BOARD A1
remains in the BOOTSTRAP PROGRAM waiting for the software to
download.
22004 - MSC BOARD A1: RAM Test failed

Description: A failure occurred during the test of the RAM on the MOTION SYSTEM
CONTROL BOARD A1.
10DEC05
DG4825-1 22005 - MSC BOARD A1: Error during download of MSC Software
Page
105 of 180 Description: The boot of the MOTION SYSTEM CONTROL received a signal that is
not correct during the downloading of the software to the MOTION
SYSTEM CONTROL BOARD A1.

Description: The receive buffer of the boot program received excessive data.


Description: The boot program for the MOTION SYSTEM CONTROL BOARD A1
started to send a message on an RS-232 channel that is not correct.
10DEC05
DG4825-1 Cause: The software did not download.
Page
106 of 180 Action: 1. Download the software again.

received a signal that is not correct.

received a command that was not correct.
Cause 1: The software did not download.
Cause 3: Communications did not occur between:
Action: Check the RS-232 communications between:
10DEC05
DG4825-1 22011 - MSC BOARD A1: Error during download of MSC Software
Page
107 of 180 Description: The MOTION SYSTEM CONTROL BOARD A1 received a message
before the preceding message was completed.
Cause 1: The software did not download.
Action: Do the checkout or the MASTER CENTRAL PROCESSING UNIT BOARD A2.
Cause 3: Communications did not occur between:
Action: Check the RS-232 communications between:
MOTION SYSTEM CONTROL BOARD RTXC

29001 - 29008 - MSC BOARD A1: Software malfunctioned
Code Description
29001 - 29006 System error for the RTXC. The communications data queue is full and
cannot receive messages. This error should not occur during normal
operation.
29007 System error for the RTXC. This error should not occur during normal
operation.
29008 System error for the MOTION SYSTEM CONTROL. This error should not
occur during normal operation.
10DEC05
DG4825-1 MOTION SYSTEM CONTROL BOARD SYSTEM
Page
108 of 180 30002 - 30033 - MSC BOARD A1: Software malfunctioned
Code Description
30002 The DUPLEX CAM did not make a necessary motion.
30003 The MOTION SYSTEM CONTROL BOARD A1 received a command from
the MASTER CENTRAL PROCESSING UNIT BOARD A2 that was not
correct.
30004 The DUPLEX CAM did not execute the CAM HOME operation.
30005 The DUPLEX CAM did not execute the CAM PINCH CASSETTE operation.
30006 The DUPLEX CAM did not execute the CAM UNLATCH CASSETTE
operation.
30007 The DUPLEX CAM did not execute the “CAM LATCH CASSETTE operation.
30008 The DUPLEX CAM did not execute the CAM UNPINCH CASSETTE
operation.
30009 The DUPLEX CAM did not execute the CAM JOG operation.
30011 The DRIVE ROLLERS did not execute the necessary motion.
30012 A command that was not correct was sent to the DRIVE ROLLER.
30013 The SLOW SCAN AY detected a signal that was not correct.
30014 An operation of DRIVE ROLLER did not complete in the time allowed.
30015 A status of the SENSOR that was not correct was detected by the software
during operation of the DRIVE ROLLER.
30016 The EJECT CASSETTE operation did not complete in the time allowed.
30017 The software determined that the CASSETTE ENTRY SENSOR S1
malfunctioned.
30018 The software determined that the CASSETTE REAR SENSOR S3
malfunctioned.
30019 The software determined that the CASSETTE LOAD SENSOR S2
malfunctioned.
10DEC05
Page
109 of 180 30020 The PLATE HANDLER determined that a motion error of the SLOW SCAN
AY occurred.
30021 The ERASE operation did not occur.
30022 The DUPLEX CAM did not move to the PINCH position in the time allowed.
30023 The DRIVE ROLLERS did not execute the “Load” operation in the time
allowed.
30024 The DUPLEX CAM did not move to UNLATCH position in the time allowed.
30025 The DUPLEX CAM did not move to LATCH position in the time allowed.
30026 The DRIVE ROLLERS did not execute the UNLOAD operation in the time
allowed.
30027 The DUPLEX CAM did not move to UNPINCH position in the time allowed.
30028 The PLATE HANDLER did not execute the LOAD PLATE operation in the
time allowed.
30029 The PLATE HANDLER did not execute the SCAN PLATE operation in the
time allowed.
30030 The PLATE HANDLER did not execute the EJECT PLATE operation in the
time allowed.
30031 The DUPLEX CAM did not execute the MOVE TO HOME operation.
30032 The PLATE HANDLER did not execute the HOME SLOW SCAN operation in
the time allowed.
30033 The DUPLEX CAM did not execute the MOVE TO HOME operation in the
time allowed.
10DEC05
DG4825-1 Communications for the MOTION SYSTEM CONTROL BOARD
Page
110 of 180 32001 - Communications malfunctioned between MCPU and SSC BOARDS
Description: A message from the MASTER CENTRAL PROCESSING UNIT BOARD
A2 did not complete before another message was received.
BOARD A7.
32002 - MSC BOARD A1: Internal Communications Error

Description: A malfunction occurred with the RS-232 communications on the MOTION
32003 - MSC BOARD A1: Internal Communications Error

Description: A malfunction occurred with the RS-232 communications on the MOTION
32004 - Communications Error between MCPU and SSC BOARDS

Description: A message was sent to the SLOW SCAN CONTROLLER BOARD A6
and a response was not received within 3 seconds.
10DEC05
DG4825-1 Cause 1: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned.
Page
111 of 180 Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.
BOARD A7.
32005 - Communications Error between MCPU and SSC BOARDS

Description: The SLOW SCAN CONTROLLER BOARD A6 did not return a correct
response to a command from the MOTION SYSTEM CONTROL BOARD
A1. The command is sent again.
BOARD A7.
10DEC05
DG4825-1 Shutdown Management
Page
112 of 180 47001 - Communications to MCPU BD failed during Shut Down
47002 - Internal communications failure

Cause: Internal communication error between BOARDS.
Action: 1. Check the communications between the computer and the MASTER CENTRAL
PROCESSING UNIT BOARD A2.
2. Do the checkout MASTER CENTRAL PROCESSING UNIT BOARD A2.
3. Check the IP address on the internal network of the computer. See Step 6,
Page 10.
4. Do the Displaying the Software Versions procedure.
47003 - Internal communications to UPS failed

Cause: Communication error.
Action: 1. Check the RS-232 CABLE to COM3.
2. Do the checkout for the UNINTERRUPTED POWER SUPPLY UPS1.
47500 - 47504 - Internal communications to UPS failed

Cause: Communication error.
47510 - 47511 - Internal communications failure to UPS1

Cause: Communication error
10DEC05
DG4825-1 47520 - 47522 - Internal communications failure to UPS1
Page
113 of 180 Cause: Communication error.
Action 1: 1. Check the RS-232 CABLE to COM3.
47550 - The BATTERY in UPS1 is too low. System will be shutdown in 1

minute
Cause 1: Malfunction of the utility power.
Action: Check the POWER PLUG and wait for the power to begin.
Cause 2: The level of the BATTERY is 25% or less of the maximum level.
Action: Do the checkout for the UNINTERRUPTED POWER SUPPLY UPS1.
47551 - Unable to establish communications with UPS1

Cause 1: Malfunction of the utility power.
Action: Check the POWER PLUG and wait for the power.
Cause 2: The level of the BATTERY is 25% or less of the maximum level.
47950 - Display only - no Log Message

Description: The UNINTERRUPTED POWER SUPPLY UPS1 detects a utility power
failure condition that did not clear within 20 seconds.
Cause: Malfunction of the utility power.
Action: Check the POWER PLUG.

Description: The UNINTERRUPTED POWER SUPPLY UPS1 detects that the
BATTERY charge low is indicated from the UNINTERRUPTED POWER
SUPPLY UPS1.
10DEC05
DG4825-1 Cause: Malfunction of the BATTERY.
Page
114 of 180 Action: Do the checkout for the UNINTERRUPTED POWER SUPPLY UPS1.

Description: The UNINTERRUPTED POWER SUPPLY UPS1 has provided
information about a malfunction.
Cause: The UNINTERRUPTED POWER SUPPLY malfunctioned.

Description: The utility power was restored.
Cause: Power is restored.
Action: None.

Description: The power of the BATTERY is full in the UNINTERRUPTED POWER
SUPPLY UPS1.
Cause: BATTERY charge is restored.
Action: None.

Description: The UNINTERRUPTED POWER SUPPLY UPS1 is no longer in a
“FAULT” mode.
Cause: The FAULT mode has cleared.
Action: None.
10DEC05
DG4825-1 DISK MANAGER
Page
115 of 180 49000 - HARD DISK is full. DISK MANAGER not able to remove images
Description: The DISK MANAGER cannot remove images when starting to reach the
low mark. The disk reached high mark and no images are available to
delete.
Cause: The HARD DRIVE is full.
Action: Check that free space is available on the HARD DRIVE.
49001 - Image Files have been deleted

Description: Image files were deleted. The file name will be connected with the error
code. This message does not indicate an error.
Cause: The image files were deleted.
Action: None.
10DEC05
DG4825-1 Installation
Page
116 of 180 55100 - Error on the Options Diskette or this is not a valid Options
Diskette
Cause: A DISKETTE that is not an OPTIONS DISKETTE is installed.
Action: Install a new OPTIONS DISKETTE.
55101 - Could not open files on the Options Diskette. Try another Options
Diskette
Cause: The file on the OPTIONS DISKETTE malfunctioned.
55102 - Pentium III identification not enabled on this Pentium III class
machine
Note
This error does not display on a Pentium 4 PROCESSOR.
Cause: The serial number of the Pentium III PROCESSOR is not enabled.
Action: Enable the serial number of the Pentium III PROCESSOR.
10DEC05
DG4825-1 55103 - Could not open files on the Options Diskette
Page
117 of 180 Cause: The file on the OPTIONS DISKETTE malfunctioned.
55104 - Error updating the options on the CR 825/850 SYSTEM

Cause: The database malfunctioned.
Action: 1. Run “C:\Services\AddOnInit.exe”.
2. Install the OPTIONS DISKETTE again.
55105 - Could not allocate essential memory

Cause: The memory was too low.
Action: 1. Boot the SYSTEM.
55106 - The Options on this diskette are already enabled on this system
Cause: The options are available for use.
Action: None.
55107 - This Options Diskette has been used on another device

Description: The OPTIONS DISKETTE was used on another CR 825/850 SYSTEM
before now.
Cause: The OPTIONS DISKETTE can be used for only one CR 825/850 SYSTEM.
Action: Use the correct OPTIONS DISKETTE.
55109 - Error occurred while trying to update the Options on the UNIT
Cause: The correct configuration for this CR 825/850 SYSTEM was not provided.
10DEC05
DG4825-1 55110 - Could not determine what product we are running on
Page
118 of 180 Cause: The correct configuration for this CR 825/850 SYSTEM was not provided.
55111 - The Options Diskette is not valid for this product

Cause: The OPTIONS DISKETTE is not correct for the CR 825/850 SYSTEM.
Action: 1. Obtain the correct OPTIONS DISKETTE.
55112 - Error obtaining Adapter Name on Pentium 4 class machine

Note
This error does not display on a Pentium III PROCESSOR.
55113 - Error obtaining MAC address for card name specified in

AdapterName in General Equipment on Pentium 4 class machine
Note
This error does not display on a Pentium III PROCESSOR.
DIAGNOSTICS Troubleshooting
10DEC05
DG4825-1
Page
Section 3: Troubleshooting
119 of 180
Initialization Errors
“Power-On Self-Test” (POST) Errors
Important
• An error occurs if the CR 825/850 SYSTEM energizes but does not display the main
menu.
• In normal operation, the computer in the CR 825/850 SYSTEM emits one beep after
initializing.
• The computer emits more than one beep when a malfunction occurs.
• If the TOUCH SCREEN displays a POST Error, see the “Troubleshooting Section” of the
Owner’s Manual for the IBM COMPUTER.
1 Listen to the beeps when the computer energizes.

2 Use the Table 9 to diagnose the malfunction.
Table 9 Beep Codes

Beep Code Malfunction
1-2 Failure of the video ROM
1-1-3 Write/read test failure of the CMOS
1-2-2-3 Checksum failure of the BIOS ROM
1-2-1 Failure of the PROGRAMMABLE INTERVAL TIMER
1-2-2 Failure to initialize the DMA
1-2-3 Write/read test failure of the DMA PAGE REGISTER
1-2-4 “Refresh verification” failure of the RAM
1-3-3-1 Failure of the “First 64K RAM” test
1-3-2 Failure of the “First 64K RAM parity” test
2-2-3-1 Failure of the “Interrupt vector loading” test
10DEC05
DG4825-1 Beep Code Malfunction
Page
120 of 180 2-1-1 Failure of the “Secondary DMA Register” test, or test “In
progress”
2-1-2 Failure of the “Primary DMA Register” test, or test “In
progress”
2-1-3 Failure of the “Primary interrupt mask register” test
2-1-4 Failure of the “Secondary interrupt mask register” test
2-2-1 Failure of the “Interrupt vector loading” test
1-3-1-3 Failure of the test for the KEYBOARD CONTROLLER
2-2-3 Power failure of the CMOS and checksum failure
2-2-4 Failure of the CMOS
2-3-1 Failure of the initialization of the screen
2-3-2 Failure of the “Screen Memory” test, or test “In progress”
2-3-3 Failure of the “Screen Retrace” test, or test “In progress”
All other series of Failure of the system BOARD. Install a new CPU.
beeps
1 long beep Failure of the system BOARD. Install a new CPU.
series of short Failure of the system BOARD. Install a new CPU.
beeps
Software Loading Errors

If the Windows 2000 Operating System software does not load:
1 Check:
• MOUSE is connected
• KEYBOARD is connected
2 Install a new HARD DISK.
10DEC05
DG4825-1 Application Software Errors
Page
121 of 180 If the application software for the CR 825/850 SYSTEM does not load, install the application
software again.
Dark TOUCH SCREEN

1 Check:
• power to the host computer
• POWER SUPPLY PS1
Image Quality
For image quality problems, see the “Kodak DirectView CR SYSTEMS Artifact Database” CD.
DIAGNOSTICS Checkout Procedures
10DEC05
DG4825-1
Page
Section 4: Checkout Procedures
122 of 180
CASSETTE HANDLING AY
DUPLEX CAM
1 On the “System Service Diagnostic” screen, touch [CAM Position Actuation].
2 Touch [HOME CAM].

10DEC05
DG4825-1
Page DUPLEX CAM
123 of 180
EXTRACTION BAR
HOOKS
H194_1000ACB
H194_1000AC
H177_3023GCB
H177_3023GC
3 If:
• DUPLEX CAM does not move, do the checkout for the CAM MOTOR M1
• HOOKS are not in the down position, do the checkout for the HOOKS on the
EXTRACTION BAR
• EXTRACTION BAR is not in the home position, do EXTRACTION BAR HOME
POSITION
4 Check the status of the SENSORS and LEDs.
10DEC05
DG4825-1 5 If the status of a SENSOR does not match the table, do the corresponding checkout.
Page
124 of 180 SENSOR Status LED Checkout
EXTRACTION BAR SENSOR X DS28 EXTRACTION BAR SENSOR
S9 illuminated S9
CAM INNER SENSOR S10 X DS26 CAM SENSORS S10 and S11
illuminated
CAM OUTER SENSOR S11 X DS27
illuminated
6 Touch [UNPINCH POSITION].
7 If:
• HOOKS are not in the down position, do the checkout for the HOOKS on the
EXTRACTION BAR
POSITION
9 If the status of a SENSOR does not match the table, do the corresponding checkout.
SENSOR Status LED Checkout
S9 illuminated S9
illuminated
illuminated
10 Touch [HOOKS UP POSITION].
10DEC05
DG4825-1 11 If:
Page
125 of 180 • DUPLEX CAM does not move, do the checkout for the CAM MOTOR M1
• HOOKS are not in the up position, do the checkout HOOKS on the EXTRACTION
BAR
POSITION
S9 illuminated S9
illuminated
CAM OUTER SENSOR S11 DS27 not
illuminated
14 Press [PINCH POSITION].
15 If:
• HOOKS are not in the down position, do the checkout HOOKS on the EXTRACTION
BAR
POSITION
10DEC05
DG4825-1 17 If the status of a SENSOR does not match the table, do the corresponding checkout.
Page
126 of 180 SENSOR Status LED Checkout
S9 illuminated S9
illuminated
illuminated
18 Press [LATCH POSITION].
19 If:
BAR
POSITION
S9 illuminated S9
CAM INNER SENSOR S10 DS26 not CAM SENSORS S10 and S11
illuminated
illuminated
22 Press [UNLATCH].
10DEC05
DG4825-1 23 If:
Page
127 of 180 • DUPLEX CAM does not move, do the checkout for the CAM MOTOR M1
BAR
POSITION
S9 illuminated S9
CAM INNER SENSOR S10 DS26 not CAM SENSORS S10 and S11
illuminated
illuminated
10DEC05
DG4825-1 CAM MOTOR M1
Page
128 of 180
SLED DUPLEX CAM
2 SCREWS
SLED CAM
FOLLOWER
H194_1000ACC
H194_1000AC
CAM MOTOR M1
CONNECTOR
1 Remove:
• 2 SCREWS
• SLED CAM FOLLOWER
2 Manually move the SLED and check for binds.
3 Check the DUPLEX CAM for binds.
4 Check for 24 V DC at the CONNECTOR of the CAM MOTOR M1:
DUPLEX CAM Voltage
Not moving 0 V DC
Moving 24 V DC
5 Check for broken wires to the CAM MOTOR M1.
6 Do the checkout procedure for the MOTION SYSTEM CONTROL BOARD A1.
10DEC05
DG4825-1 PLATE PRESENT SENSOR S5
Page
129 of 180 1 At the “Service System Diagnostic”
IR PHOSPHOR PROBE screen, touch [Individual Component
TL-2579
Control].
2 Block the PLATE PRESENT SENSOR
S5.
IR Detection Stick
PLATE
PRESENT
SENSOR S5
H194_1034ACA
H194_1034AC
10DEC05
DG4825-1
Page
130 of 180
MOTION
SYSTEM
CONTROL
BOARD A1
LED DS29
CONNECTOR
J13 and
HARNESS
H194_0033BCB
H194_0033BC
3 Check the status of:

• PLATE PRESENT SENSOR S5
• LED DS29 on the MOTION SYSTEM CONTROL BOARD A1
PLATE PRESENT
Status LED DS29
SENSOR S5
Blocked X Illuminated
Not blocked Not illuminated
4 Does the status of the PLATE PRESENT SENSOR S5 and the LED DS29 match?
Yes No
Advance to Step 6. Continue with Step 5.
5 Check that the EMITTER is illuminated. Use an IR PHOSPHOR PROBE TL-2579.
10DEC05
DG4825-1 6 Check the voltage between PIN J13-13 and J13-12 on CONNECTOR J13:
Page
131 of 180 PLATE PRESENT SENSOR S5 Voltage
Blocked 5V
Not blocked 0V
7 Check the resistance between PIN J13-12 and PIN J13-14 on CONNECTOR J13:
PLATE PRESENT SENSOR S5 W
Blocked infinity
Not blocked 400
8 Are the voltage and resistance correct?
Yes No
Continue with Step 9. 1. Install a new PLATE PRESENT
SENSOR S5.
2. Install new parts on the
HARNESS.
9 Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.
10DEC05
DG4825-1 INTERLOCK SWITCH S8
Page
132 of 180 1 Check:
FRONT DOOR • FRONT DOOR is fully closed
• SWITCH ACTUATOR is in the
correct position
LATCH
• SWITCH ACTUATOR and
INTERLOCK SWITCH S8 are in
alignment
• LATCH is adjusted correctly
• condition of the INTERLOCK
SWITCH S8
• wires are connected to the
INTERLOCK SWITCH S8
2 Disconnect the 2 TERMINALS from the
INTERLOCK SWITCH S8.
3 Connect the MULTIMETER to the 2
TERMINALS.
4 Set the MULTIMETER to “Ω”.
2 TERMINALS
INTERLOCK SWITCH S8 5 Measure the resistance of the
H194_0041GCA
H194_0041GC SWITCH ACTUATOR
INTERLOCK SWITCH S8:
INTERLOCK SWITCH
W
S8
Actuated 0-1
Not Actuated ≥ 1000
6 Is the resistance correct?
Yes No
1. Connect the 2 TERMINALS to 1. Install a new INTERLOCK
the INTERLOCK SWITCH S8. SWITCH S8.
2. Continue with Step 7. 2. Continue with Step 7.
10DEC05
DG4825-1 7 At the “Service System Diagnostic” screen, touch [Individual Component Control].
Page
133 of 180 8 Check the status of the INTERLOCK SWITCH S8 displayed on the screen:
FRONT DOOR INTERLOCK SWITCH S8
Open Not actuated
Closed Actuated
MOTION
SYSTEM
CONTROL
BOARD A1
LED DS25
CONNECTOR
P5 and
H194_0033BCC
HARNESS
H194_0033BC
9 Does the status of the INTERLOCK SWITCH S8 match the screen?

Yes No
Continue with Step 10. 1. Check:
a. HARNESS
b. CONNECTOR P5
2. If necessary, install new parts.
10DEC05
DG4825-1 10 Check the status of the LED DS25 on the MOTION SYSTEM CONTROL BOARD A1:
Page
134 of 180 FRONT DOOR LED DS25
Open Not illuminated
Closed Illuminated
11 Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.
EXTRACTION BAR SENSOR S9
Caution
FRONT DOOR Dangerous Voltage
1 Open the FRONT DOOR to actuate the

2 Install the INTERLOCK KEY into the
INTERLOCK SWITCH S8
H194_0041GCB
H194_0041GC
10DEC05
DG4825-1 3 Check:
Page
EXTRACTION BAR
135 of 180
SENSOR S9
• SLOW SCAN AY moves:
– down for 3 seconds
EXTRACTION BAR – up to the home position
• EXTRACTION BAR HOME
POSITION
SENSOR
S9 FLAG • condition of:
– EXTRACTION BAR SENSOR S9
– SENSOR S9 FLAG
SLOW SCAN AY
H177_3023GCC
H177_3023GC
4 Measure the voltage at the EXTRACTION BAR SENSOR S9:

MULTIMETER EXTRACTION BAR SENSOR
Status LED DS28
Negative Positive S9
Green wire White wire Blocked 5 V DC Illuminated
Not Blocked < 0.5 V DC Not illuminated
5 If the voltage is not correct, check the condition of the HARNESS for the CASSETTE
HANDLING AY.
6 Do the checkout procedure for the MOTION SYSTEM CONTROL BOARD A1.
10DEC05
DG4825-1 HOOKS on the EXTRACTION BAR
Page
136 of 180 1 Do the adjustment for the
EXTRACTION BAR HOME POSITION.
2 Check that the HOOKS extend from the
EXTRACTION BAR when you press
down on the HOOK YOKE AY.
HOOK YOKE AY
3 If you cannot press down on the HOOK
YOKE AY, check:
• HOOKS on the EXTRACTION BAR
BEARING are not bent
• LEVER for binds
EXTRACTION BAR
HOOKS
• BEARING for binds
4 If the HOOKS do not appear when you
press down, check:
• HOOKS on the EXTRACTION BAR
are not bent
• LEVER for binds
LEVER
H177_3025GCB
H177_3025GC
10DEC05
DG4825-1 CAM SENSORS S10 and S11
Page
137 of 180 DUPLEX CAM ENCODER
BOARD A8
SENSOR S11
SENSOR S10
DUPLEX CAM
H194_1033ACA
H194_1033AC
1 Check the condition of:

• SENSOR S10
• SENSOR S11
2 Measure the voltage at SENSOR S10:
MULTIMETER Status of
Measurement LED DS26
Negative Positive SENSOR S10
S10-5 S10-3 Blocked 5 V DC Illuminated
3 If either measurement is not correct, check the HARNESS P2/J2.
4 Measure the voltage at SENSOR S11:
MULTIMETER Status of
Measurement LED DS27
Negative Positive SENSOR S11
S11-5 S11-1 Blocked 5 V DC Illuminated
5 If either measurement is not correct, check the HARNESS P2/J2.
10DEC05
DG4825-1 6 Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.
Page
138 of 180 7 Check:
• condition of the DUPLEX CAM ENCODER
• DUPLEX CAM is not loose
8 Do the checkout for the CAM MOTOR M1.
10DEC05
DG4825-1 BOARDS
Page
139 of 180 MOTION SYSTEM CONTROL BOARD A1
MOTION
SYSTEM
CONTROL
BOARD A1
HEARTBEAT
LED DS25 LED DS17
SWITCH S1 CONNECTOR
P2
H194_0033BCA
H194_0033BC
Important
• The MOTION SYSTEM CONTROL BOARD A1 controls most of the electrical and
mechanical functions of the CR 825/850 SYSTEM.
• The MOTION SYSTEM CONTROL BOARD A1 changes the +24 V DC to +5 V DC and
+12 V DC.
• SWITCH S1:
– S1-A: “Off”
– S1-B: “Off”
– S1-C: “Off”
– S1-D: “On” - Actuates the LEDs on the BOARD, “Off” - Normal operation
1 Check that LED DS25 is illuminated.

10DEC05
DG4825-1 2 If the HEARTBEAT LED DS17 is not blinking, check all voltages on the MOTION
Page SYSTEM CONTROL BOARD A1.
140 of 180
3 At the “System Service Diagnostic” screen, touch [Display Software Versions].
4 Check that the newest and correct versions of software are installed.
5 If the CR 825/850 SYSTEM displays the message “Not Responding” for MOTION
SYSTEM CONTROL BOOT / BOARD, check the CONNECTOR P2 on the MOTION
6 If the CONNECTOR P2 is correct, download the software to the MOTION SYSTEM
CONTROL BOARD A1.
7 If you cannot successfully download the software, install a new MOTION SYSTEM
CONTROL BOARD A1.
MASTER CENTRAL PROCESSING UNIT BOARD A2
Important
• The MASTER CENTRAL PROCESSING UNIT BOARD A2 controls the image functions of
the following BOARDS:
– DIGITIZER BOARD A3
– GALVO BOARD A4
– PMT/DAS BOARD A5
• The MASTER CENTRAL PROCESSING UNIT BOARD A2 changes the 24 V DC input to
the following signals:
– 5 V DC
– 3.3 V DC, analog
– 3.3 V DC, linear
– 12 V DC
10DEC05
DG4825-1
Page
141 of 180
MASTER
CENTRAL
PROCESSING
BOARD A2
TP21
TP8
CONNECTOR
TP5
P5
TP4
TP14
TP1 H194_0034BCA
H194_0034BC
1 Check for correct voltages on CONNECTOR P5:

MULTIMETER
Voltage
Ground Positive
+24 V DC P5-3 or P5-4 P5-1 or P5-2
2 If the voltage is not correct, do the checkout for the POWER SUPPLY PS1.
3 Measure the following voltages at the indicated test points.
MULTIMETER
Voltage
Ground Positive
TP5 TP4 +3.3 ± 0.1 V DC, Linear
TP5 TP21 +3.3 ± 0.1 V DC, Analog
TP5 TP1 +5 ± 0.1 V DC
TP5 TP14 +12 ± 0.2 V DC
TP5 TP8 +24 ± 0.5 V DC
10DEC05
DG4825-1 4 Do all of the voltages match the table?
Page
142 of 180 Yes No
Continue with Step 5. a. Install a new MASTER CENTRAL
b. Continue with Step 5.
5 Determine if the software version of the MASTER CENTRAL PROCESSING UNIT
BOARD A2 is correct. Use Displaying the Software Versions.
6 If the TOUCH SCREEN displays “Not Responding”, check for problems with the
communications between:
• INTERNAL COMMUNICATIONS NETWORK CARD
7 Download the software to the MASTER CENTRAL PROCESSING UNIT BOARD A2.
8 If you cannot successfully download the software, install a new MASTER CENTRAL
10DEC05
DG4825-1 DIGITIZER BOARD A3
Page
143 of 180
CONNECTOR
P2
TP1
TP2
TP3
DIGITIZER
BOARD A3
H194_0035BCA
H194_0035BC
Important
The DIGITIZER BOARD A3:
• receives the image data from the PMT/DAS BOARD A5
• changes the input 24 V DC to 5 V DC
• sends the timing signal to the GALVO BOARD A4

MULTIMETER
Voltage
Ground Positive
+24 V DC P2-2 P2-1
2 If the voltage is not correct, do the checkout procedure POWER SUPPLY PS1.
10DEC05
DG4825-1 3 Measure the following voltages at the indicated test points.
Page
144 of 180 MULTIMETER
Voltage
Ground Positive
+5 ± 0.1 V DC TP2 TP3
+24 ± 2.5 V DC TP2 TP1
4 If any of the voltages do not match, install a new DIGITIZER BOARD A3.
10DEC05
DG4825-1 GALVO BOARD A4
Page
145 of 180 GALVO BOARD A4
TP1
TP15
TP13
TP6
TP5
TP16
H194_0036BCA
CONNECTOR P2 H194_0036BC
Important
The GALVO BOARD A4:
• sends signals to control the GALVO MOTOR
• changes the 24 V DC to:
– +15 V DC
– +10 V DC
– +5 V DC
• changes –24 to –15 V DC

MULTIMETER
Voltage
Ground Positive
+24 V DC P2-2 P2-1
–24 V DC P2-2 P2-5
10DEC05
DG4825-1 2 If the measurements are not correct, do the checkout for the POWER SUPPLY PS1.
Page
146 of 180
Important
To do Step 3, you must:
• install the INTERLOCK KEY, or
• close the FRONT DOOR
3 Check the voltages at the test points:

MULTIMETER
Voltage
Ground Positive
TP1 TP16 –24 ± 0.5 V DC
4 If the voltage is not correct, do the checkout for the INTERLOCK SWITCH S8.
Important
To check the +10 V DC, do the adjustment for the GALVO BOARD A4.
5 Check the voltages at the test points:

MULTIMETER
Voltage
Negative Positive
TP1 TP5 +15 ± 0.25 V DC
TP1 TP6 −15 ± 0.25 V DC
TP1 TP13 +10 ± 0.1 V DC
TP1 TP15 +5 ± 0.1 V DC
6 If any of the voltages do not match the table, install a new GALVO BOARD A4.
10DEC05
DG4825-1 PMT/DAS BOARD A5
Page
147 of 180
TP23
TP17 TP22 TP20
TP21
TP14
TP19 TP18 TP16 TP15 TP13
TP12 TP11
TP10 TP9
TP24
TP8 TP26 TP25
TP7
P3
TP6 TP5 TP3 P1 P2

TP4 TP2 TP1
H194_0037HCA
PMT/DAS BOARD A5 H194_0037HC
Important
The PMT/DAS BOARD A5:
• increases the outputs of the PMTS
• routes 5 V DC from the DIGITIZER BOARD A3
10DEC05
DG4825-1 1 Measure the following voltages at the test points:
Page
Voltage
Ground Positive
5 ± 0.2 V DC, Digital TP7 TP8
5 ± 0.1 V DC, Isolated TP11 TP9
5 ± 0.2 V DC, Analog TP10 TP19
12 ± 0.5 V DC TP10 TP18
−12 ± 0.25 V DC TP10 TP17
13.5 ± 0.1 V DC TP10 TP6
−13.5 − 1.5 V DC TP10 TP5
24 ± 2.5 V DC TP1 TP2
5 ± 0.2 V DC, startup TP1 TP3
2 If any of the voltages do not match, install a new PMT/DAS BOARD.
SLOW SCAN CONTROLLER BOARD A6 and COIL BOARD A7

1 Do the Slow Scan Current and Velocity Tests.
2 If the tests exceed the recommended output, check for mechanical binds in the SLOW
SCAN AY.
10DEC05
DG4825-1
Page
149 of 180 SLOW SCAN CONTROLLER BOARD A6
TP1
TP2
TP15
TP16
TP14
TP18
COIL
BOARD A7 H194_0038HCA
CONNECTOR J1 CONNECTOR J4 H194_0038HC
Important
To do Step 3, you must:
• install the INTERLOCK KEY, or
• close the FRONT DOOR
10DEC05
DG4825-1 3 Check the voltage on the SLOW SCAN CONTROLLER BOARD A6:
Page
Voltage
Negative Positive
TP1 TP18 +24 V DC
4 If the voltage is not correct, do the checkout INTERLOCK SWITCH S8.
5 Check the voltage on the SLOW SCAN CONTROLLER BOARD A6:
MULTIMETER
Voltage
Negative Positive
TP1 TP2 +5 V DC
6 On the “System Service Diagnostics” screen, touch [Display Software Versions].
7 Check for the correct software versions for the MOTION SYSTEM CONTROL BOARD A1
and the SLOW SCAN CONTROLLER BOARD A6.
8 If the screen displays “Not Responding”, check that the RS-232 communications on the
CABLE A6J5 operate correctly.
9 Download the software to the SLOW SCAN CONTROLLER BOARD A6.
10 If you cannot successfully download the software, install a new SLOW SCAN
11 During the time the equipment is energized, disconnect the CONNECTOR J1 from the
SLOW SCAN CONTROLLER BOARD A6.
Note
Disconnecting the CONNECTOR J1 allows you to manually rotate the LEAD SCREW on the
SLOW SCAN AY.
10DEC05
DG4825-1 12 Manually rotate the SLOW SCAN AY and check for the correct voltage measurements at
Page the following test points:
151 of 180
MULTIMETER HALL EFFECT Voltage
Negative Positive SENSOR High Low
TP17 TP14 HALL A 4 - 5 V DC < 1 V DC
TP17 TP16 HALL B 4 - 5 V DC < 1 V DC
TP17 TP15 HALL C 4 - 5 V DC < 1 V DC
13 If a measurement does not match the specification, install a new COIL BOARD A7.
14 Connect the CONNECTOR J1.
15 Check the COILS and FUSES on the COIL BOARD A7.
Important
Do not rotate the SLOW SCAN AY when you measure the following resistances.
16 Disconnect the CABLE from the CONNECTOR J4.

17 Without moving the SLOW SCAN AY, measure the resistance:
Phase PINS on CABLE P4 Ω
A P4-8 P4-12 5-8
B P4-2 P4-16 5-8
C P4-6 P4-18 5-8
18 If a measurement is not correct, install a new COIL BOARD A7. Use COIL BOARD A7,
ENCODER and SLOW SCAN ROTOR.
19 Connect the CONNECTOR J4.
10DEC05
DG4825-1 LASER DRIVER BOARD A17
Page
152 of 180 1 On the “System Service Diagnostic” screen, touch [Laser Power].
2 Touch [THRESHOLD].
3 Check that “Laser Power” is 0 - 5 mW.
10DEC05
DG4825-1 4 Touch:
Page
153 of 180 • [LASER ON]
• [READ]
5 Check:
• “Laser Power” is 28 - 32 mW
• “Percent of original power” is ≥ 90%
Yes No
Continue with the next test. 1. Touch [SWEEP].
2. Check that the laser beam scans.
3. Check the connections to the LASER
DRIVER BOARD A17.
4. Install a new OPTICS MODULE.
10DEC05
DG4825-1 Power
Page
154 of 180 POWER SUPPLY PS1
Important
• The POWER SUPPLY PS1 provides the 3 voltages to components of the CR 825/850
SYSTEM, including the BOARDS and the TOUCH SCREEN.
– 24 V DC: V1
– 12 V DC: V2
– −24 V DC: V3: black wire fastens to the positive TERMINAL to provide negative voltage
• Do not disconnect the wires of POWER SUPPLY PS1. PS1 must have all the wires
correctly connected to the CR 825/850 SYSTEM.
• The DC OK LED remains illuminated when the V3− circuit has a short circuit.
10DEC05
DG4825-1
Page DC TERMINAL V3- V3+
155 of 180
V1-
POWER
SUPPLY PS1
V1+ V2-
V2+
NEUTRAL GROUND
AC TERMINAL AC
H194_0039HCA
H194_0039HC DC OK LED AC OK LED
1 Is the AC OK LED illuminated?

Yes No
Continue with Step 2. 1. Check that the UNINTERRUPTED POWER
SUPPLY UPS1 has AC voltage.
2. De-energize the CR 825/850 SYSTEM.
3. Energize the CR 825/850 SYSTEM.
4. Check the wires to the AC TERMINAL.
2 If the DC OK LED is not illuminated, disconnect the wire to V1+.
10DEC05
DG4825-1 3 Does the DC OK LED illuminate?
Page
156 of 180 Yes No
Check the V1+ circuit for a malfunction. Continue with Step 4.
4 Disconnect the wire to V2+.
5 Does the DC OK LED illuminate?
Yes No
6 Disconnect the wire to V3−.
7 Does the DC OK LED illuminate?
Yes No
8 Install a new POWER SUPPLY PS1.
TRANSFORMER T1
CIRCUIT BREAKER
TRANSFORMER T1 Important
UTILITY-STATUS LED
If the CR 825/850 SYSTEM does not
energize, the cause of the malfunction might
be either:
• TRANSFORMER T1
• UNINTERRUPTED POWER SUPPLY
UPS1
FAULT-ALARM LED
H177_1822ACB
POWER CORD
H177_1822AC
10DEC05
DG4825-1 1 Observe the status of the 2 LEDs:
Page
157 of 180 LED Condition Normal
UTILITY-STATUS Normal operation of the Illuminated
TRANSFORMER T1
FAULT-ALARM Malfunction of the TRANSFORMER T1 Not illuminated
2 If both LEDs are not illuminated, check the site power to the TRANSFORMER T1.
3 Is the FAULT-ALARM LED illuminated?
Yes No
Continue with Step 4. Advance to Step 6.
4 Check and reset the CIRCUIT BREAKER on the TRANSFORMER T1.
5 Remove and then install the POWER CORD on the TRANSFORMER T1.
Note
This should reset the TRANSFORMER T1.
6 Are the LEDs illuminated correctly?

Yes No
Continue with the next procedure. Install a new TRANSFORMER T1.
10DEC05
DG4825-1 UNINTERRUPTED POWER SUPPLY UPS1
Page
158 of 180 1 Observe the status of each LED:
LED
Condition
illuminated
A “Under voltage” protection for
the BUS is enabled
/TEST
B “Over voltage” protection for the
BUS is enabled
C Output “Under voltage protection
is enabled
D Output “Over voltage” protection
UNINTERRUPTED LED A LED C is enabled
POWER SUPPLY UPS1 LED B LED D
D and C “Output temperature protection”
is enabled
A B C D
/TEST Bypass
Line On Line
On Battery
ON/TEST REPLACE BATTERY LED

H194_0040GCA
BUTTON FAULT LED H194_0040GC
10DEC05
DG4825-1 2 Use the following table to help you check the malfunction.
Page
159 of 180
Description Possible Cause Action
The UNINTERRUPTED The “ON/TEST” BUTTON is not Press the “ON/TEST”
POWER SUPPLY UPS1 is engaged. BUTTON.
not energized: The REAR PANEL INPUT Reset the CIRCUIT
• LEDs are not CIRCUIT BREAKER is actuated. BREAKER.
illuminated
The BATTERY in the Wait for the recovery of
• ALARM does not emit a UNINTERRUPTED POWER the charge in the
beep SUPPLY UPS1 has a low charge. BATTERY.
The UNINTERRUPTED POWER Install a new
SUPPLY UPS1 has a malfunction. UNINTERRUPTED
POWER SUPPLY UPS1.
The REPLACE BATTERY The BATTERY in the Install a new
LED is illuminated. UNINTERRUPTED POWER UNINTERRUPTED
SUPPLY UPS1 has no charge. POWER SUPPLY UPS1.
• The FAULT LED is The UNINTERRUPTED POWER Install a new
illuminated. SUPPLY UPS1 has a malfunction. UNINTERRUPTED
POWER SUPPLY UPS1.
• The ALARM emits a
beep.
10DEC05
DG4825-1 System Status
Page
160 of 180 1 At the main screen, touch [UTILITY MENU].
2 Touch [System Status].

10DEC05
DG4825-1
Page
161 of 180
Table 10 Description of the “System Status” Screen - “Disk Utilization”

C: Displays the status of the C: DRIVE. The value should not be more than
65%. If the value is more than 65%, call the Technical Service Center.
D: Displays the status of the D: DRIVE. The value should be between the high
and low marks on the “System Maintenance Defaults” screen.
10DEC05
DG4825-1 Table 11 Description of the “System Status” Screen - “Memory Utilization”
Page
162 of 180 “Physical” Displays the size of the “Physical” memory.
“Virtual” Displays the size of the “Virtual” memory. If the value is more than
0%:
1. Select:
• [Back]
• [System Recovery]
• [Restart Browser]
2. If starting the “Web Browser” does not decrease the value, boot
the CR 825/850 SYSTEM again.
3. If booting the CR 825/850 SYSTEM does not decrease the value,
call the Technical Service Center.
“Database Statistics” This information is for use by the Technical Service Center only.
“Erase Lamp Status” These BUTTONS display the status of each set of ERASE LAMPS. If
one of the ERASE LAMPS in the set is not operating, the BUTTON
for the set will be a gray color.
DIAGNOSTICS Test Points and LEDs
10DEC05
DG4825-1
Page
Section 5: Test Points and LEDs
163 of 180
MOTION SYSTEM CONTROL BOARD A1
GND
TP1
VCC P1 P3
TP2 P18 P2 F1
P4
DS8
J1 P17
F2
TP3
P5
J2 F4
J3
U33
TP4 TP5
P8
TP6
S1 TP7
TP9 TP8
TP10
U55 P6
P7
P10
S2 P9
P19 TP11
P11
P16
TP12 TP13
P12 P13 P14 P15
H177_1814HA
10DEC05
DG4825-1 Table 12 Test Points on the MOTION SYSTEM CONTROL BOARD A1
Page
164 of 180 TP Description Expected Signal
1 Ground 0 V DC
2 Output of the + 5 V DC REGULATOR 4.9 - 5.1 V DC
3 +24 V DC after the FILTER for the 22.5 - 25.5 V DC
accessory + 5 V DC REGULATOR
4 Output of accessory + 5 V DC 4.8 - 5.1 V DC
REGULATOR
5 Accessory + 5 V DC after the FILTER 4.8 - 5.1 V DC
6 A/D CONVERTER CHANNEL 7 A/D CONVERTER CHANNEL 7
7 +24 V DC power 22.5 - 25.5 V DC
8 +12 V DC supply for DAC and Vref 11.5 - 12.5 V DC
9 +24 V DC after FERRITE FILTER, but 22.5 - 25.5 V DC
before FILTER P1 for + 5 V DC
REGULATOR
10 +24 V DC after FILTER for + 5 V DC 22.5 - 25.5 V DC
REGULATOR
12 Ground Ground
13 +24 V DC power input voltage • 1.43 V DC when the input power is
+24 V DC.
• 1.25 V DC if the input power
decreases to +21 V DC. A “Power
Interrupt” signal is sent to the CPU.
10DEC05
DG4825-1 Table 13 LEDs on the MOTION SYSTEM CONTROL BOARD A1
Page
165 of 180 LED Description
DS8 DC MOTOR 24 V SUPPLY RELAY
DS14 STEPPER MOTOR 24 V SUPPLY RELAY
DS15 SLOW SCAN 24 V SUPPLY RELAY
DS16 ERASE LAMP RELAY
DS17 HEARTBEAT LED
DS18 STATUS LED
DS19 CASSETTE ENTRY SENSOR S1
DS21 CASSETTE LOAD SENSOR S2
DS22 CASSETTE REAR SENSOR S3
DS25 INTERLOCK SWITCH S8
DS26 CAM INNER SENSOR S10
DS27 CAM OUTER SENSOR S11
DS28 EXTRACTION BAR SENSOR S9
DS29 PLATE PRESENT S5
Table 14 SWITCHES on the MOTION SYSTEM CONTROL BOARD A1

Normal
SWITCH Description
Position
S1-A Read by a MICROCONTROLLER PORT “Off”
S1-B Read by a MICROCONTROLLER PORT “Off”
S1-C Read by a MICROCONTROLLER PORT “Off”
S1-D Disables the LEDs when open “On”
S2 Resets the MICROCONTROLLER when “Off” “Momentary On”
actuated
Page
10DEC05
DG4825-1
166 of 180
DIAGNOSTICS
H194_0016HC
U1 P3 P4 P1
TP1 DS6
TP2 TP3 P2 DS1 DS2 DS3 DS4 DS5
TP4 U4
J1
TP6 TP7
TP5 TP9
TP8 TP21 U8
TP12
TP10
TP13 S2 S1
TP14 TP11
U10
TP15 TP16
P6
P5 TP17
TP18
TP19
J2
TP20
S3 S4
J5
J3
J4
MASTER CENTRAL PROCESSING UNIT BOARD A2
Test Points and LEDs
10DEC05
DG4825-1 Table 15 Test Points on the MASTER CENTRAL PROCESSING UNIT BOARD A2
Page
1 Output of the +0.5 V DC REGULATOR 4.9 - 5.1 V DC
4 Output of the +3.3 V DC REGULATOR 3.2 - 3.4 V DC
5 Ground 0 V DC
8 +24 V DC power 22.5 - 25.5 V DC
9 Power after FILTER INDUCTOR 22.5 - 25.5 V DC
14 Output of the +12 V DC REGULATOR 11.8 - 12.2 V DC
21 Output of the 3.3 V DC REGULATOR 3.2 - 3.4 V DC
Table 16 LEDs on the MASTER CENTRAL PROCESSING UNIT BOARD A2

LED Description
DS1 ETHERNET RECEIVER is energized
DS2 ETHERNET TRANSMITTER is energized
DS3 ETHERNET TRANSCEIVER is receiving correct idle codes
DS4 ETHERNET TRANSCEIVER has detected a malfunction
DS5 ETHERNET SYSTEM is operating at 100 Mb/s
DS6 ETHERNET TRANSCEIVER is in the “TRSTE pin state”
Important
• The SWITCHES on the MASTER CENTRAL PROCESSING UNIT BOARD A2 have no
service functions.
• Use the table to set the correct positions of the SWITCHES.
10DEC05
DG4825-1 Table 17 Positions for the SWITCHES on the MASTER CENTRAL PROCESSING UNIT
Page BOARD A2
168 of 180
SWITCH S3 SWITCH S4
Position Setting Position Setting
1 “ON” 1 “ON”
2 “ON” 2 “ON”
3 “ON” 3 “ON”
4 “ON” 4 “ON”
5 “ON” 5 “OFF”
6 “ON” 6 “ON”
7 “ON” 7 “ON”
8 “ON” 8 “OFF”
10DEC05
DG4825-1 DIGITIZER BOARD A3
Page
169 of 180
P3 P2
J1
TP15
TP5 TP7 TP6
FL1
P8 P7 P4
TP11 TP10 TP1
TP14
TP2
U3 TP3
P5
U1
TP13
U4 U2
TP9
TP8
TP12
P6
H194_0018HC
10DEC05
DG4825-1 Table 18 Test Points on the DIGITIZER BOARD A3
Page
1 +24 V DC power 22.5 - 25.5 V DC
2 Ground 0 V DC
3 +5 V DC power 4.9 - 5.1 V DC
5 GALVO CLOCK Approximately 342 kHz during scanning
6 Ground 0 V DC
7 “Line Start Signal” connects to “line High pulse approximately every 13 ms
done” on GALVO BOARD A4 during scanning
8 “Convert Start Not” Pulses low for every pixel pulse.
200 kHz during scanning.
9 Ground 0 V DC
10 FFWR (FIFO WRITE) One pulse for each pixel during scanning
11 FFRD (FIFO READ) One pulse for each pixel during transfer
12 FFRST (FIFO RESET) One pulse for each pixel before transfer of
image
13 BYTSEL (BYTE SELECT) One pulse for each pixel for each high and
low byte
14 PIXSEL Not used
10DEC05
DG4825-1 GALVO BOARD A4
Page
171 of 180
Important
E1 must have a JUMPER on PINS 1 and 2.
TP7
TP10
TP4
R112
TP11
TP1
R2
R1
E1
1
TP13
3
C55 TP14
TP17 TP9
TP15
TP6
TP12
TP5
1
TP3
6
TP16
TP2
H194_0017HC
10DEC05
DG4825-1 Table 19 Test Points on the GALVO BOARD A4
Page
1 Ground 0 V DC
2 Ground 0 V DC
3 Ground 0 V DC
4 Ground 0 V DC
5 +15 V DC power supply 14.4 - 15.6 V DC
6 –15 V DC power supply –14.7 - –5.3 V DC
7 COIL RETURN SIGNAL of the –1.25 - +1.25 V DC
GALVO
9 Speed of the GALVO Signal is used to set the speed at the end of
the movement of the GALVO
10 ACTUAL POSITION -----
11 DESIRED POSITION -----
12 “Line Done” signal indicates to High pulse approximately every 13 mS
the DIGITIZER BOARD A3 to during scanning
start the next line.
13 AGC voltage for GALVO • 9.9 - 10.1 V DC
SENSORS • < 20 mV AC
14 POSITION SUMMING AMP -----
15 +5 V DC power supply 4.8 - 5.2 V DC
16 –24 V LASER –23.5 - –24.5 V DC
17 BACK_FACET_VOLTAGE 1.0 - 1.1 V DC with the laser at full power
Table 20 Adjustment Points on the GALVO BOARD A4

RESISTOR Description
R1 Adjust the RESISTOR until WAVEFORM on TP9 indicates the correct
speed when the GALVO is moving.
R2 Adjust the RESISTOR until the AGC signal on TP3 is 10 ± 0.1 V DC.
10DEC05
DG4825-1 PMT/DAS BOARD A5
Page
173 of 180
Top
TP23
TP17 TP22 TP20
TP21
TP14
TP19 TP18 TP16 TP15 TP13
TP12 TP11
TP10 TP9
TP24
TP8 TP26 TP25
TP7
P3
TP6 TP5 TP3 P1 P2

TP4 TP2 TP1
Bottom
H194_0015BC
Table 21 Test Points on the PMT/DAS BOARD A5

TP Name Description Expected Signal
1 DGND Digital ground 0.0 V DC
2 24 V +24 V DC power into the 22.2 - 25.5 V DC
BOARD
3 5 V_Startup Circuit for the CLOCK 4.85 - 5.00 V DC
5 –13.5 V DC_A Negative output of the DC TO –13.5 - 15.0 V DC
DC CONVERTER
6 –13.5 V DC_A Positive output of the DC TO –13.5 - 15.0 V DC
DC CONVERTER
8 5 V DC_D Digital +5 V DC POWER 4.8 - 5.2 V DC
SUPPLY
10DEC05
DG4825-1 TP Name Description Expected Signal
Page
174 of 180 9 5 V DC_I Interface +5 V DC POWER 5 V DC within the tolerance of the
SUPPLY REGULATOR on the DIGITIZER
BOARD A3
11 IGND Interface ground 0.0 V DC
12 PMT_HV_CTL High voltage power supply 0.0 - 8.9 V DC
control system for the PMT
13 PMT_HV High voltage for the PMT 0 - 630 V DC
14 AGND Analog ground 0.0 V DC
16 –5 V DC_A Analog –5 V DC POWER –4.9 - –5.1 V DC
SUPPLY
17 –12 V DC_A Analog –12 V DC POWER –11.75 - –12.21 V DC
SUPPLY
18 12 V DC_A Analog +12 V DC POWER 11.5 - 12.5 V DC
SUPPLY
19 5 V DC_A Analog +5 V DC POWER 4.8 - 5.2 V DC
SUPPLY
20 PMT_1 Signal from PMT 1 0 - 12 V DC in ratio to light and
voltage on the PMT
21 2.5 V_BUF_REF +2.5 V DC reference 2.48 - 2.52 V DC
22 NOM_8.9 V –8.9 V DC reference –8.8 - –9.0 V DC
23 PMT_2 Signal from PMT 2 0 - 12 V DC in ratio to the light
and voltage on the PMT
25 PIX_A_1 Pixel signal + 0 - +2.5 V DC from low light to full
light on the PMTS
26 PIX_A_2 Pixel signal - 2.5 - 0 V DC from low light to full
light on the PMTS
10DEC05
DG4825-1 SLOW SCAN CONTROLLER BOARD A6
Page
175 of 180
P2
J7 J6
GND
TP1
J5
TP2
TP3
TP4
GND
TP11 TP10
P3 TP5
TP12
TP6
TP7
TP15 TP13
TP16 TP14
GND
TP17
TP8
TP18 TP9
P4 J3
P1
H177_1824DC
10DEC05
DG4825-1 Table 22 Test Points on the SLOW SCAN CONTROLLER BOARD A6
Page
1 Ground 0 V DC
2 5 V DC 5.0 V DC
14 HALL EFFECT SENSOR 5.0 V DC and 0.0 V DC when the
ROTOR is rotating
ROTOR is rotating
ROTOR is rotating
17 Ground 0 V DC
18 12 V DC 12.0 V DC
Table 23 SWITCHES on the SLOW SCAN CONTROLLER BOARD A6

SWITCH Description
S1 Enables and disables the LEDs.
Note
The SLOW SCAN CONTROLLER BOARD A6 has no field adjustment points. All adjustments
are preset.
10DEC05
DG4825-1 LASER DRIVER BOARD A17
Page
177 of 180
R1
LASER
DRIVER
BOARD
R2
U2
Q1 P1
6
U1 FL2
VR1 CR1
FL1
U3
L1 Buf_Bf
Q2
N2P5 FL3 1
C1 U4
LEN
AGND
l_op VR2
VN5
TP1 LPN FL4

C2 + C3 +
H194_0027HC
10DEC05
DG4825-1 Table 24 Test Points on the LASER DRIVER BOARD A17
Page
178 of 180 Name Description Expected Signal
AGND Circuit ground 0.0 V DC
VN5 ------ –5.00 - –5.50 V DC
LPN Power to the LASER • LASER de-energized - 0.0 V DC
• Threshold - 0.0 V DC
• LASER energized - –5.0 V DC
LEN ----- • LASER de-energized - 0.0 V DC
• Threshold - –5.0 V DC
Iop ---- • LASER de-energized - –5.0 V DC
• Threshold - –4.25 to –4.75 V DC
• LASER energized - –3.35 to –4.35 V DC
Vpd ----- • LASER de-energized - –2.3 to –2.5 V DC
• Threshold - –2.6 V DC
Buf_BF ----- • LASER de-energized - 0.0 V DC
• Threshold - –0.06 to –0.08 V DC
• LASER energized - –1.0 to –1.2 V DC
10DEC05
DG4825-1 LASER DRIVER PREREGULATOR BOARD A18
Page
179 of 180 TP1 TP2 TP3
LASER DRIVER PRE-REGULATOR BOARD A18

H196_1815ACA
H196_1815AC
Table 25 Test Points on the LASER DRIVER PREREGULATOR BOARD A18

TP Expected Signal
1 0 V DC
2 24.0 V DC
3 6.2 V DC
10DEC05
DG4825-1 Publication History
Page
180 of 180
Publication Publication ECO
Changed Pages File Name Notes
Date No. No.
25APR03 DG4825-1 --- --- dg4825_1.fm New Publication
20JUL04 DG4825-1 --- 10,13, and 40 dg4825_1.fm Revised
10DEC05 DG4825-1 --- All dg4825_1.fm Revised
Kodak and DirectView are trademarks of Eastman Kodak Company.
Printed in U.S.A. • dg4825_1.fm
EASTMAN KODAK COMPANY

Rochester, NY 14650 HEALTH GROUP

Kodak DirectView CR-825,850 - Diagnostics

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Kodak DirectView CR-825,850 - Diagnostics

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© EASTMAN KODAK COMPANY, 2005 HEALTH GROUP

{Diagnostics}{Production}{Health Group}{ExternalAndInternal} Publication No. DG4825-1

Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1 At the main menu, touch:

Allows you to actuate and check the status of:

Allows you to check the status of the components by

Displays the COLLECTOR PROFILE for each size of CASSETTE,

• Completes the calibration of:

Allows you to set and check the home position of the

Allows you to check the status of the CASSETTE

Completes the calibration of the SLOW SCAN MOTOR for

• Checks for excessive light to the PMTs during the

• Drives the SLOW SCAN AY to the limits in both

Allows you to:

Allows you to:

Checks the function of the 2 PMTs.

Allows you to:

Allows you to check:

Allows you to:

Allows you to check:

Records onto a FLOPPY DISKETTE:

• Clears all the errors from the error logs.

Record from a FLOPPY DISKETTE onto the CR 825/

• Automatically processes the CASSETTE to check if

• Uses a CASSETTE to test the operation of loading.

Allows you to download the necessary software to all the

Displays the software version number for:

Completes the following diagnostic tests:

2 Touch [LATCH Position].

3 Check the status of the SENSORS.

6 Check the status of the SENSORS.

9 Check the status of the SENSORS.

12 Check the status of the SENSORS.

14 Touch [ERASE LAMPS ON].

15 Check the status of the SENSORS.

2 Insert the CASSETTE into the CR 825/850 SYSTEM.

5 Check the status of the SENSORS.

8 Check the status of the SENSORS.

12 Select [LOAD PLATE TO ERASE Position].

13 Check the status of the SENSORS.

6 Check that the value is approximately 4 - 5. Use:

2 Insert a 35 x 43 CASSETTE into the CR 825/850 SYSTEM.

5 Check that the value is:

6 Touch [-100] until the “Set Amplitude” value is 400.

2 Touch [START PMT TEST].

1 On the “System Service Diagnostic” screen, touch [GALVO PLOT].

2 Touch [START GALVO PLOT].

3 Observe the GALVO PLOT.

4 Check the values:

2 Insert a CASSETTE into the CR 825/850 SYSTEM.

2 Insert a CASSETTE into the CR 825/850 SYSTEM.

2 Touch [START MCPU SELF TEST].

4 Observe the results for each test.

2 Insert a disk into the DRIVE.

2 Touch [CLEAR ERROR LOG].

2 Insert the disk into the DRIVE.

1 On the “System Service Diagnostic” screen, touch [Display Software Versions].

10007 - CASSETTE REAR SENSOR S3 did not detect loading of

10008 - CASSETTE REAR SENSOR S3 did not clear

10016 - Load CASSETTE: Retry attempt

10019 - Eject CASSETTE: Timeout error

10020 - Malfunction at CASSETTE ENTRY SENSOR S1

10021 - MSC BOARD A1: Software malfunction

10024 - MSC BOARD A1: Software malfunction