SURVEY QUESTIONARRES of SPICEJET

General Information

1. Name:

2. Gender

a) Male [ ]
b) Female [ ]
c) Others [ ]

3. Age

a) 18–25 years and below [ ]

b) 26 – 40 years [ ]
c) 41 – 55 years [ ]
d) Above 55 years [ ]

4. City and state of residence: _____________ , ______________

5. Income per annum (in Rupees.)

a) Less than 5 lakhs [ ]

b) 5 to 8 lakhs [ ]
c) 6 to 10 lakhs [ ]
d) More than 10 lakhs [ ]

6. Qualification:

a) Illiterate [ ]
b) Graduate [ ]
c) Post Graduate [ ]
d) PhD [ ]

7. Family Size

a) One [ ]
b) Two [ ]
c) Three [ ]
d) More than three [ ]

8. Occupation

a) Executive/Managerial
b) Salesperson/Buyer
c) Government/Military
d) Self employed
e) Travel industry
f) Student

7. What is your most preferred mode of transport?

a) Train
b) Airplane
c) Bus
d) Car
e) Others: __________

The following Questions relates to your experience in Spicejet

8. How often do you travel for business or personal reasons in a year? (Number of trips)

9. What is the primary purpose of your travel?

 a) Business
b) Vacation/Holiday/Leisure
c) Visit friends and relatives
d) Other

10. How many air trips for business or personal reasons have you made in the past 12 months?

a) Not more than one

b) More than one but less than three
c) More than three but less than five
d) More than five

11. Which cabin of the aircraft you prefer or travel usually?

a) First Class
b) Business
c) Coach/Economy

12. What will be the most important reason for you to choose Spicejet

_______________________________________________________

13. The duration of my most recent airline flight was:

a) Less than 1 hour

b) 1-1.5 hours
c) 1.5-3 hours
d) Longer than 3 hours

14. Thinking of your most recent flight, how would you rate the on-board travel experience?

a) Miserable
b) Unsatisfactory
c) Satisfactory
d) Excellent
e) Delightful

15. Please rank, in order of importance, Please rank the importance to you of each item below with regards to passenger service quality of
Spicejet.

(Use 1 as Most important, and 6 as Least important)

a) Ticket purchase
b) Airport arrival
c) Security
d) Boarding pass
e) On-board Experience
f) Baggage retrieval

16. In general, air travel for you in the past year has:

a) Gotten worse
b) Stayed the same
c) Gotten better

17. When thinking of your airline ticket purchase, which of the following do you consider as MOST important in making your selection?

a) Arriving on Time
b) No Denied Boarding
c) Bags Arriving with Me
d) Customer Service
e) Price
18. How would you rate Spicejet in terms of passenger-friendliness?

a) Highly dissatisfied
b) Dissatisfied
c) Neutral
d) Satisfied
e) Highly dissatisfied

19. Usually where do you book your flight ticket form?

a) Offline
b) Online

20. How would you rate the ticket booking process of Spicejet?

a) Highly dissatisfied
b) Dissatisfied
c) Neutral
d) Satisfied
e) Highly dissatisfied

21. How would you rate the airline crew?

a) Highly dissatisfied
b) Dissatisfied
c) Neutral
d) Satisfied
e) Highly dissatisfied

22. If you do return to Spicejet, why would you do so?

a) In-flight and ground services

b) Airfare’s price
c) Flight safety
d) Onboard entertainment service
e) Loyalty programme
f) Ticket flexibility

23. If the airfare is higher than the others, would you choose the airline still because of the impressed services being provided?

a) Yes
b) No

24. What made you choose Spicejet for this trip?

a) I primarily chose the airline

b) Travel agent/Co. travel department chose the airline
c) Friend or companion chose the airline
d) Airline was included in my tour package
e) Other: ____________________________________________________

25. Would you recommend Spicejet to other?

a) Yes
b) No

26. Have you ever been a part of Airline Survey before?

a) Yes
b) No

27. What would you recommend us to make your travel experience at Spicejet even better?

____________________________________________________________________

Date: Signature: