MANAGEMENT ASPECT

MARJ TRAVEL AND TOURS

PROJECT FEASIBILITY STUDY
DRAFT OF MANAGEMENT ASPECT

Submitted by: BSA 4A GROUP II

MEMBERS:

Alceso, Aljean C.
Barredo, Jayson F.
De Lara, Jessa Mae D.
Lucero, Marion Vincent R.
Ticoy, Rejean
Yumul, Marian R.

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MANAGEMENT ASPECT
A. MISSION

To provide maximum benefits to our clients by providing quality and professional services that will
enhance every traveller’s journey for an unforgettable experience.

B. VISION

To become one of the most recognized firm in the tourism sectors, which helps improve the satisfaction
and experience of tourist.

C. OBJECTIVES
 Provide enjoyable quality excursions / trips on-time and within budget.
 Develop enthusiastically satisfied clients all the time.
 Establish a market presence that assures short-term and long-term profitability, growth and
success.
 Contribute positively to the local communities and environment.

D. COMPANY OWNERSHIP
MARJ Travel and Tours is a business established by the proponents that offers travel-related services.
It is composed of six partners, two of which are capitalist-industrial partners and the remainder are
capitalist partners.
The form of ownership to be adopted by “MARJ Travel and Tours” is a General Partnership. Based
on Article 1767 of the New Civil Code of the Philippines, “By the contract of partnership two or more
persons bind themselves to contribute money, property, or industry to a common fund, with the intention
of dividing the profits among themselves”. A general partner is one who contributes skill and time as
investment in the business. A capitalist-industrial partner is one who contributes money or property and
his industry. In addition, the liability of the general partners extends to their personal assets.

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MANAGEMENT ASPECT
E. ORGANIZATIONAL STRUCTURE

Manager

Sales and Finance

Cashier
Marketing

Account Tour
Cashier
Executive Coordinator

Liaison Officer
(Reservation &
Ticketing)

Staff 1

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MANAGEMENT ASPECT
F. MANPOWER REQUIREMENTS

POSITION QUALIFICATIONS

 Manager  Must be a Filipino.

 Candidate must possess at least a Bachelor’s Degree in Management or
Tourism.
 Must have the concentrated effort and high degree of skill required to
effect cost saving and control large expenditure.
 Must be computer literate.

 Tour  Outstanding oral and verbal communication skills.

Coordinator  A minimum of a Bachelor’s degree or an equivalent degree in any
subject is essential.
 Prior work experience in tourism industry is preferable and gives an
edge.

 Liaison  Bachelor’s degree are required.

Officer  Ability to establish and nurture beneficial business relationships.
 Capability to negotiate with and influence others.
 Ability to thrive in a fast-paced and sometimes high-pressure
environment.

 Account  Bachelor’s degree in business or related field: or equivalent experience

Executive required.
 Minimum of three years related experience in sales, management, or
relevant role in industry.
 Possesses excellent interpersonal and customer service skills.
 Able to multi – task while efficiently managing priorities.

 Cashier  Proven working experience in retail cashier or sales.

 Basic PC knowledge and familiarity with electronic equipment (e.g.
cash register, scanners, money counters etc.)
 Strong communication and time management skills.

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MANAGEMENT ASPECT
POSITION QUALIFICATIONS

 Staff  Candidate must possess at least a High School Diploma, Vocational

Diploma/ Short Course Certificate, Bachelor’s / College Degree, any
field.
 No work experience required.

Position: Manager

Responsibilities:

 Responsible for daily operation of the agency.

 Plans, organizes, directs and controls the operations of travel-related organizations.
 Coordinates and directs the activities of staff, overseeing not only the day-to-day tasks, but the
hiring training and evaluating of staff members as well.
 Researches new products and destinations by travelling and experiencing first-hand the services
available.

Position: Tour Coordinator

Responsibilities:

 Provides all necessary information requested by travellers.

 Recommends products and services best suited to the travellers needs.
 Is updated on new travel information and trends.
 Fills out all travel information in the booking card for travel.
 Relays all changes and confirmations fees.
 Monitors processing of travel documents and insure that they are all in order prior to release to
clients.

Position: Account Executive

Responsibilities:
 Implements the Company policies pertinent to billings, credit and collection.
 Assigned in monitoring of payables and receivables.

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MANAGEMENT ASPECT
Position: Cashier
Responsibilities:
 Reports to the manager, receives all payments and make sure that these are in order, insures all
collections are duly deposited with the bank and credited to the company’s current/savings
accounts.

Position: Liaison Officer

Responsibilities:
 Arranges and coordinates appointments and visits to the various consulates and government
offices.
 Determines what visas and other documents are required for travel.
 Check the authenticity of all documents submitted
 Checks all relevant support papers.
 Ensures that documents filed are released on time.

Position: Staff
Responsibilities:
 Communicate with clients and other individuals to answer questions disseminate or explain
information, take orders and address complaints.
 Answer telephones, direct call and take messages.
 Compile, copy, sort and file records of office activities, business transactions and other activities.

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MANAGEMENT ASPECT
G. PROJECTS TIMETABLE

ACTIVITY
January February March April May June July
Months
1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1
Weeks

Putting Up Capital
Preparation of
Legal
Requirements
Setting up Store
Location
Canvass of Office
Supplies
Installation of
Equipment &
Furniture
Purchasing of
Supplies
Hiring and
Training of
Employees
Promotion and
Advertising
Start of Business
Operation

H. MODE OF FINANCING

MARJ Travel and Tours will have a total of Php900, 000 starting capital. The six (6) partners agreed
to give an equal contribution of Php150, 000 capitals. The primary sources of fund are from the
contribution of the partners’ personal savings.

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MANAGEMENT ASPECT
Salaries and Wages

Monthly
Position
Manager Php15,0000

Position Per Day Monthly

Tour Coordinator Php512.00 Php12, 288

Account Executive Php512.00 Php12, 288

Cashier Php512.00 Php12, 288

Liaison Officer Php512.00 Php12, 288

Staff Php512.00 Php12,288

I. EMPLOYEE BENEFITS

1. SSS, Phil Health, EC and PAG-IBIG

These benefits are granted to the regular employees (managers, secretary, account executive, tour

coordinator).

2. Vacation Leave

Regular employees shall be eligible for vacation leave for seven (7) days up to fourteen (14) days

with pay.

3. Maternity Leave

Female employees, whether married or unmarried, shall be entitled to maternity leave of sixty

(60) days for normal delivery or seventy-eight (78) days for caesarean delivery with pay

equivalent to the normal rate for daily salary.

4. Paternity Leave

All male employees shall also be allowed paternity leave for seven (7) days with basic salary and

allowances. The leave shall be granted to all male employees.

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MANAGEMENT ASPECT
5. Sick Leave

This shall be granted to all employees suffering from illness. He/she may leave work for three

(3) days provided that he/she is able to present a medical certificate from an authorized and

certified doctor.

6. Thirteenth (13th) Month Pay

Employees (except for emergency helpers), who work at least one month during the calendar

year, are entitled to receive their thirteenth (13th) month pay every December. The required

thirteenth (13th) month pay shall be paid not later than December 24 of each year as required in

Presidential Decree (P.D.) No. 85. If the amount of thirteenth (13th) month pay is equivalent to

Php30,000.00 and below, it is not subject to tax. Otherwise, such shall be subject to tax, as per

Revenue Regulation No.8 and 10s. 2000 Bureau of Internal Revenue.

J. WORKING SCHEDULE
A. Operating Hours
“MARJ Travel and Tours” will be open from Monday to Friday starting 10:00am to 8:00pm and
Saturday to Sunday starting at 9:00am to 8:00pm.
Description Monday to Friday Saturday to Sunday

Business Hour 9:30am-8:00pm 9:00am-8:00pm

Operating Hour 10:00am-7:30pm 9:30am-7:30pm

B. Work Schedule
Monday to Saturday & Break
Position
Friday Sunday
11:00am- 10:30am- 1 hour
Manager
8:00pm 7:30pm
Tour Coordinator 9:30am-6:30pm 9:00am-6:00pm 1hour

10:30am- 10:00am- 1 hour

Account Executive
7:30pm 7:00pm
10:30am- 10:00am- 1 hour
Cashier
7:30pm 7:00pm
11:00am- 10:30am- 1hour
Liaison Officer
8:00pm 7:30pm
Staff 9:30am-6:30pm 9:00am-6:00pm 1hour

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MANAGEMENT ASPECT
C. Employees Uniform

Employees uniform simply includes white polo shirt and pants for male and female.

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MANAGEMENT ASPECT

K. ORGANIZATIONAL POLICIES

A definite and clear policies are essential to achieve an effective management. MARJ Travel and

Tours ensures that this policies serves as a set of standards for the guidance of the management to achieve

its objective. These policies are generally the plans of actions for the conduct and operation of the business

and should be strictly followed.

Attendance Policy

Falsifying of personal time card and punching of time card for other person is likewise
prohibited. Anyone caught or reported doing this act, if supported with sufficient evidence, will be
subjected to proper disciplinary proceedings. The “no time in, no time out, no pay” policy is strictly
implemented and observed by the management.

Absences

Employees are expected to report to work as scheduled and on time. Those who came late
for more than 30 minutes (30) in one cut off period will receive a verbal warning in first offense,
in second offense they will be called at the office of the manager to clearly state his or her reason
verbally, in the third and final offense they will be suspended for three days all of the said rule is
with corresponding deductions on their respective salaries.

Absent without notifying the manager will receive a warning at first offense, and make
sure the reason is valid because if not employee may be subject to suspension depending on the
cause.

Absences without official leave and without valid reason or evidence for one to three days,
employee will receive a one week suspension. An absence for six consecutive days without
notifying is considered abandonment of work or absence without official leave (AWOL), which
can be a just cause for termination.

Tardiness

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MANAGEMENT ASPECT
Those who came late for three (3) consecutive days will receive a verbal warning, also
with corresponding deductions on their salaries. Coming late for late 7 consecutive days will
receive a written warning and will be called to state his or her reason(s) verbally, also with
corresponding deductions. Being late for thirty minutes or more will be treated as half day.

Dress Code Policy

All employees should wear their prescribed uniform inside the business vicinity. All
employees should look neat and clean at all times. Failure to comply will result in warning in first
offense, and will be subject to proper disciplinary proceedings at the third and final warning.

Smoking Policy

The entity maintains a non-smoking policy within the business premises. Failure to comply
will result in proper disciplinary proceedings.

Electronic Device Use Policy

Employees are only allowed to use their electronic device during break or after their shift.
Employees are not allowed to use the computer for personal use and interest.

Failure to comply with this policy will be subject to a disciplinary action.

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