MANUAL TITLE DOCUMENT NO.

FOOD AND BEVERAGE – ROOM SERVICE AND MH-RSP-07

POOL BAR
OPERATIONS MANUAL
DOCUMENT NAME REVISION NO.
0
REPRINTING OF GUEST OFFICIAL AND EFFECTIVITY DATE
UNOFFICIAL RECEIPT
PAGE NO.
1 of 4

1. OBJECTIVE
To ensure that there is a proper administration in reprinting official and unofficial guest receipts.

2. SCOPE
This procedure applies to all guest receipts, both official and unofficial, in relation to proper
handling and administration.

3. REFERENCE
N/A

4. POLICIES
4.1 In the absence of the Outlet Manager, the Assistant Outlet Manager shall be the only
person authorized for the reprinting of official and unofficial guest receipts.
4.2 Upon approval of the Outlet Manager, an unofficial guest receipt may be reprinted and will
serve as a kitchen or bar POS computer system printout in cases where the POS
computer system printer/s located in the kitchen or bar malfunctions.
4.3 The Outlet Manager may authorize the outlet cashier in reprinting the official receipt to
replace the lost official receipt or to replace those that were taken by guest.
4.4 Reprinting of both official and unofficial receipts must be regulated to prevent occurrence
of presenting and billing another guest using the same receipt.
 MANUAL TITLE DOCUMENT NO.
FOOD AND BEVERAGE – ROOM SERVICE AND MH-RSP-07
POOL BAR
OPERATIONS MANUAL
DOCUMENT NAME REVISION NO.
1
REPRINTING OF GUEST OFFICIAL AND EFFECTIVITY DATE
UNOFFICIAL RECEIPT
PAGE NO.
2 of 4

5. PROCEDURE
A. Reprinting of Unofficial Guest Receipt
Responsible Procedures
Captain 1. Requests the Outlet Manager to authorize the reprinting of unofficial guest receipt and
Waiter/ justifies action.
Waiter/ Food
Attendant
Outlet 2. Swipes his/her POS computer system manager’s card to authorize the reprinting of
Manager/ unofficial guest receipt.
Assistant
Outlet
Manager
Captain 3. Performs the actual reprinting of unofficial guest check upon approval of the
Waiter/ Restaurant Manager or his/her assistant.
Waiter/ Food
Attendant

B. Reprinting of Official Guest Receipt

Responsible Procedures
R&B Cashier 1. Requests the Restaurant Manager to authorize the reprinting of official guest
receipt and justifies action.
Outlet 2. Swipes his/her POS computer system manager’s card to authorize the
Manager/ reprinting of the official guest receipt.
Assistant
Outlet
Manager
R&B Cashier 3. Performs the actual reprinting of official guest receipt upon approval of the
Outlet Manager or his/her assistant.
 MANUAL TITLE DOCUMENT NO.
FOOD AND BEVERAGE – ROOM SERVICE AND MH-RSP-07
POOL BAR
OPERATIONS MANUAL
DOCUMENT NAME REVISION NO.
1
REPRINTING OF GUEST OFFICIAL AND EFFECTIVITY DATE
UNOFFICIAL RECEIPT
PAGE NO.
3 of 4

6. PROCESS FLOW
A. Reprinting of Unofficial Guest Receipt
RESPONSIBLE PROCEDURE VITAL
POINTS
START

Captain Requests the Outlet Manager to authorize the

Waiter/ reprinting of unofficial guest receipt and justifies action
Waiter/ Food
Attendant
Swipes his/her POS computer system manager’s
Outlet card to authorize the reprinting of unofficial guest
Manager/ receipt.

Assistant
Outlet
Manager Performs the actual reprinting of unofficial guest check upon
approval of the Restaurant Manager or his/her assistant

Captain
Waiter/ END
Waiter/ Food
Attendant
 MANUAL TITLE DOCUMENT NO.
FOOD AND BEVERAGE – ROOM SERVICE AND MH-RSP-07
POOL BAR
OPERATIONS MANUAL
DOCUMENT NAME REVISION NO.
1
REPRINTING OF GUEST OFFICIAL AND EFFECTIVITY DATE
UNOFFICIAL RECEIPT
PAGE NO.
4 of 4

B. REPRINTING OFFICIAL GUEST CHECK

RESPONSIBLE PROCEDURE VITAL POINTS

START

R&B Cashier Request the Restaurant Manager to authorize the

reprinting of official guest check and justifies action

Outlet Swipes his/her POS computer system manager’s

Manager/ card to authorize the reprinting of the official guest
Assistant receipt

Outlet
Manager
Performs the actual reprinting of official guest receipt upon
approval of the Outlet Manager or his/her assistant
R&B Cashier
END

7. LIST OF FORMS
N/A

PREPARED BY: NOTED BY: APPROVED BY:

JEROME MELVIN CABATU CHRISTOPH KUCH GERHARD L. DOLL

ASSISTANT RESTAURANT MANAGER FOOD AND BEVERAGE DIRECTOR RESIDENT MANAGER
DATE: DATE: DATE: