800+ American English Phrases and Expressions for

Everyday Communication
____________________________________________

About this eBook

This FREE ebook is intended to teach you common English phrases and expressions that
native English speakers use everyday. Whether you are a beginner, intermediate, or advanced
learner, you will learn hundreds of phrases and expressions that will help you communicate
confidently and naturally in a variety of everyday situations. Are you ready to get started?

Using this eBook

You will see that some phrases and expressions are followed by one of the following words in
italics:1) (​formal)​, 2)​ (informal​), 3) (​slang)​, 4) ​(clich​é​) ​5) (​rude)​, 6) (​mildly vulgar)​, or 7) (​vulgar)​.
This information will help you determine when and when not to use the phrase or expression.

A word or phrase inside of parenthesis means that it is an optional addition to the main phrase
or expression. You can say the phrase or expression with or without the word/phrase in
parenthesis. Sometimes there is more than one option.
● e.g. What’s up (man/dude/bro/person’s name)?
○ What’s up?
○ What’s up man?
○ What’s up John?

When a word or phrase is inside of parenthesis and is also underlined, this means that a
particular word or phrase MUST be inserted between the parenthesis. This word/phrase will
depend on the situation. You will need to read the description that is underlined and insert the
appropriate language for the given situation.
● e.g. I’m ​(your name)​. Nice to meet you!
○ I’m ​Sarah​. Nice to meet you!

When a word or phrase is inside of brackets, this means that there is more than one possible
phrase to complete the expression. The phrase that you decide to use will depend on your
situation. I have included some of the most common possibilities within the brackets. However,
when you see,​ “etc…”,​ it means that there are other possibilities that might fit your situation
better. Be creative and try using your own phrase in the expression!
● e.g. What did you think of [the presentation/the event last week/ the meeting
yesterday/etc...]?
○ What did you think of the meeting yesterday?
Sometimes, you may think that a word is spelled wrong. For example, you might see, the word,
feelin’​ and think that it is missing the​ g ​at the end of the word. This is true. However, in spoken
English we often blend and reduce sounds. We don’t always pronounce every letter in a word.
You can learn how the phrase or expressions naturally sounds by listening to the accompanying
mp3s​.

About the Author

Sarah Swangstu has been teaching English online since March of 2014. She has her M.A. in
TESOL and focuses on helping students become fluent English speakers by helping them learn
common English phrases and expressions that native English speakers use in everyday life.

Connect with Sarah on her:

● YouTube
● Facebook
● Instagram
● Website

If you like this eBook, check out the English fluency courses Sarah offers ​here​!

● TED Talks: Language and Discussion

● Business English Idioms and Expressions
● Speak English Around Town
● Articles and Discussion
● IELTS Speaking and Writing Prep Course
● Conversation Class 101
● Conversation Class 102
● Disney Pixar Course

Thanks for reading! Please enjoy the book!

Sarah Swangstu
www.sarahsenglishclub.com
 Table of Contents
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Beginner Phrases and Expressions

Greetings
Saying Hello …………………………………………………………………………………… 1
Asking someone how he or she is ………………………………………………………….. 1
Introducing yourself to new friends …………………………………………………………. 2
Introducing yourself at work or a formal environment …………………………………….. 2
Introducing yourself to a group of new people - friends or work related………………… 2
Talking with someone you haven’t seen in a long time …………………………………… 2
Seeing someone you weren’t expecting to see ……………………………………………. 2

Small Talk
Expressing that you are feeling good - emotionally ……………………………………….. 3
Expressing that you are feeling okay - emotionally …………………………...…………… 3
Expressing that you are feeling bad - emotionally …………………………………………. 3
Expressing that you have been busy ………………………………………………………… 4
Engaging questions for small talk - with friends …………………...……………………….. 4
Engaging questions for small talk - at work …………………………………………………. 4

Goodbyes
Initiating departure …………………………………...………………………………………… 5
Saying Goodbye……………………...………………………………………………………… 5
Expressing enjoyment for seeing someone and spending time talking with him or her before
departing ………………………………………………………………………………... 6
Talking about future plans with someone ………………………………………………….... 6

Intermediate Phrases and Expressions

Making New Friends

At the bar or cafe ………………………………………………………………………………. 7
In a group setting ………………………………………………………………………………. 7
At work ………………………………………………………………………………………….. 8
Online …………………………………………………………………………………………… 8

Talking about Feelings

Talking to someone who looks sad ……………………………………….…………………. 9
 Talking to someone who looks happy ……………………………………………………….. 9
Expressing your sad feelings ………….……………………………………………………. 10
Expressing your happy feelings ……………………………………………………………. 10

Work Situations
Possible Interview questions - asked by the interviewer ………………………………… 11
Possible Interview questions - asked by the interviewee ……………………….………. 11
Congratulating someone for doing a good job …………………………………………….. 11
Explaining difficult situations ……………………………………………………...…………. 12
In a meeting …………………………………………………………………………………… 12
Discussing good results ……………………………………………………………………… 13
Discussing bad results ……………..………………………………………………………… 13
Calling in Sick to Work ……………………………………………………………………….. 14

At the Grocery Store

Looking for a particular item ……………………………………………………………..….. 14
Questions or comments from a store employee or cashier …………………………....… 15
Asking about payment ……………………………………………………………………….. 15
Asking about change …………………………...……………………………………………. 15

At the Restaurant
Customer requests before sitting down at the table ……………………………………. 16
Questions the host might ask before seating you ………………………………………. 16
Greetings from the server …………………………………………………………………. 16
Questions from the server …………………………………………………………………. 16
Responses from the customer …………………………………………………………….. 17
Questions/requests from the customer …………………………………………………… 17
Making a complaint …………………………………………………………………………. 17
Questions about the check …………………………………………………………………. 18

At the Airport
Checking in - Questions/Comments from the Check-in Agent ………………………….. 18
Checking in - Questions/Comments from the Customer …………………………………. 19
Going through Security - Questions/Comments from the Security Agent …………….…19
Going through Security - Questions/Comments from the Passenger ………………..…. 19
Boarding the plane …………………...………………………………………………………. 19
On the Plane - Questions/Comments from the flight attendant ……………………...….. 20
On the Plane - Questions/Comment from the Passenger ………………………….……. 20
Preparing to land - Comments from the flight attendants ………………………….…….. 21
Customs and Immigration - Questions/Comments from the Customs Officer….………. 21
Customs and Immigration - Questions/Comments from the Passenger …………..…… 21
Complaining about lost/stolen luggage - Questions/Comments from the Passenger … 21
Complaining about lost/stolen luggage - Questions/Comments from the Agent …....… 22
Advanced Phrases and Expressions

Being Polite
Making Requests - asking someone to do something for you …………………………. 22
Asking for Permission ………………………………………………………………………. 22
Not Understanding ………………………………………………………………………….. 22
Turning down an invitation …………………………………………………………………. 23
Disagreeing with someone …………………………………………………………………. 23

Being Impolite
Telling someone off …………………………………………………………………………… 24
Telling someone to go away ………………...………………………………………………. 24
Calling someone an idiot …………………….………………………………………………. 24
Telling someone to be quiet ……………………………………...………………………….. 25
Road Rage ……………………………….…………………………………………………… 25
Insulting someone ……………………………………………………………………………. 26

Apologies
Being late ……………………………………………..………………………………………. 26
Canceling Plans ……………………………………………………..……………………….. 26
Ditching Someone ……………………………………………………………………………. 27
Regrets ………………………………………………………………………………………… 27
Accepting an Apology …………………...…………………………………………………… 27

Encouraging Others
Encouraging others to feel good about themselves ………………………………..…….. 28
Encouraging others to try something new …………………………...……..……………… 28
Acknowledging employees and colleagues for a job well done …………………………. 29

Criticising Someone
Gentle criticism for children ………………………………………………………………… 29
Politely telling a friend that a piece of clothing does not look good on him/her ………. 29
Nicely telling a friend that you disagree with something that he or she is saying or doing
………………………………………………………………………………………………….. 30
Giving constructive Criticism in the workplace ……………………………………………. 30
 1

Beginner Phrases and Expressions

Greetings
1. Saying Hello

● Hi
● Hey
● Good [Morning/afternoon/evening].
● Mornin’/Evenin’​ (informal)
● How’s it goin’? ​(informal)
● What’s up? ​(informal)
● Sup? ​(slang)
● What’s happenin? ​(slang)
● Yo! ​(slang)
● Well hello there!
● Look who it is!
● Howdy! ​(informal)
● Hey man!/ Hey girl! ​(informal)

2. Asking someone how he or she is

● How are you?

● How’s it goin? ​(informal)
● What’s new? ​(informal)
● What’s up (man/dude/bro/person’s name)? ​(informal)
● What’s goin’ on? ​(informal)
● Whats crackin? ​(slang)
● How have you been?
● How ya been? ​(informal)
● How’s everything (going)?
● How’s everything goin’?​ (informal)
● (Hey), how are things (with you)?
● How’s business?
● How’s it shakin’? ​(slang)
 2

3. Introducing yourself to new friends

● I’m ​(your name)​. Nice to meet you!

○ e.g. I’m ​Sarah​. Nice to meet you!
● Nice to meet you! I’m ​(your name)​.
● I don’t believe I’ve met you yet. My name’s ​(your name)​. What’s yours?
● I’ve seen you around, but haven’t had the chance to introduce myself yet. I’m ​(your
name)​.

4. Introducing yourself at work or a formal environment

● Pleased to meet you. I’m ​(your name)​.

● Allow me to introduce myself. My name’s ​(your name)​.
● I don’t think we’ve been (properly) introduce. My name’s ​(your name)​.

5. Introducing yourself to a group of new people - friends or work related

● Let me introduce myself. I’m ​(your name)​.

● I’d like to introduce myself. I’m ​(your name)​.
● It’s a pleasure to meet you all. I’m ​(your name)​.

6. Talking with someone you haven’t seen in a long time

● Hey (person’s name)! How’s life been treatin’ ya?​ (informal)

○ e.g. Hey ​John​! How’s life been treatin’ ya?
● How’ve you been? ​(informal)
● What’s new these days?
● Where've you been hiding? ​(informal)
● Long time no see! ​(informal)
● It’s been [years/ages]!
● How long has it been?
● (Person’s name), It’s been way too long! How are you? How have you been?

7. Seeing someone you weren’t expecting to see

● Hey ​(person’s name)​ ! Fancy seeing you here! (What’s up?)

○ e.g. Hey ​John​! Fancy seeing you here!
● Hey ​(person’s name)​ ! I didn’t think I’d run into you here! (How’s it goin’?)
● What a surprise to see you here (person’s name)!
 ● Hey​ (person’s name)​! What are you doing in this neck of the woods?
● (person’s name)​? Is that you? Oh my gosh! How've you been? So nice to see you!
3

● What have you been up to?

● Shouldn’t you be at [school/work]?
● Hey ​(Person’s name)​! How have you been? You’ve been keepin busy?

Small Talk

8. ​Expressing that you are feeling good - emotionally

● I’ve been great!

● Couldn’t be better!
● Amazing!
● I’m on top of the world!
● Life is grand!
● I’m full of the joys of Spring!
● I’m a happy camper!

9. Expressing that you are feeling okay - emotionally

● I’m okay. No complaints.

● I have nothing to complain about.
● Could be [worse/better].
● (Been) gettin’ by. ​(informal)
● I’m cool. ​(informal)
● I’ve been good.
● So-so. ​(informal)
● I’ve been pluggin along. ​(informal)
● Nothin’ new.
● Same as [always/usual].

10. Expressing that you are feeling bad - emotionally

● I’ve been better.

● Could be better.
● I’ve been down in the dumps.
● I haven’t been doin’ too [well/hot].
● Not [so well/so great/so hot/too hot].
● I’ve seen better days.
 ● I’ve been a bit bummed out.
● I don’t know. I have a sinking feeling that…
○ e.g. I don’t know. I have a sinking feeling that​ I failed the test.
4

● I don’t know. I’ve had my fill of…

○ e.g I don’t know. I’ve had my fill of ​rude people​.
● (Really) crummy. ​(informal)
● (A bit) lousy.

11. Expressing that you have been busy

● I’ve been (really) busy lately.

● I’ve been swamped!
● I’m slammed these days!
● I’ve been keeping (myself) busy.
● I’m as busy as a bee.
● There aren’t enough hours in the day.
● I don’t have a moment to spare.
● I’m so busy I can’t breathe.
● I’m so busy I can’t remember my own name!
● I’m just trying to keep my head above water.
● I’ve got so much on my plate right now.

12. Engaging questions for small talk - with friends

● So how bout this weather?

● What are you into? ​(informal)
● What kind of music are you into?
● Do you have any hobbies?
● [What’s/Who’s] your favorite [book/author/movie/actor]?
● What do you do in your free time?
● Do you travel much?

13. Engaging questions for small talk - at work

● So, how do you know ​(person who you work with)​?

○ e.g. So, how do you know ​Mary​?
● What’s your connection to this [event/party]?
● Do you know ​(someone who you work with)​? Let me introduce you.
○ e.g. Do you know ​Tom​? Let me introduce you.
● How amazing it this view of the city?
● What did you think of [the presentation/the event last week/ the meeting
yesterday/etc...]?
 ● How’d you get into your line of work?

● Are you getting away this summer?

● When’s your next vacation?
● What restaurant around here would you recommend?
● What do you think of [the new apple watch/ Samsung galaxy note 7/etc...]?
● I’m really into this (new) [writer/public speaker/podcast/etc…] right now called ​(name of
writer/public speaker/podcast/etc…).​ Have you heard of it/them?
○ e.g. I’m really into this new podcast called​ How I built this​. Have you heard of it?

Goodbyes
14. Initiating departure

● Let’s go.
● (Are you/we) ready to [roll/go]?
● Let’s hit the road (Jack). ​(informal)
● You about ready (to go)?
● Let’s hit it. ​(informal)
● We need to get going.
● We need to get outta here.
● Let’s make a move. ​(informal)
● Let’s blow this joint. ​(informal)
● Let’s head out.
● Let’s boogie. ​(informal)
● Let’s split. ​(informal)

15. Saying Good-bye

● Good-bye.
● Farewell.
● Take care.
● See you [soon/around/later/then/tomorrow].
● See ya [soon/around/later/then/tomorow]. ​(informal)
● Catch ya later. ​(informal)
● Later. ​(informal)
● Until next time.
● So long.
● Farewell.
● I’ll talk to you soon.
 ● Talk to ya soon.​ (informal)
● Have a great day!
6

● See ya later alligator!​ (informal)

● Later gator! ​(informal)
● Peace (out). ​(informal)
● I’m out. ​(informal)
● I’ll be seein’ ya. ​(informal)
● Let’s get together (sometime) soon.
● Ciao.
● Adios (amigos).
● Cheerio.
● Hasta la vista.
● Arrivederci.

16. Expressing enjoyment for seeing someone and spending time talking with him or her before
departing

● It was great seeing you.

● It’s been great [talking/catching up] with you.
● I’m so happy I ran into you.
● It was great running into you.
● Say, “hi” to ​(someone’s name)​ for me.
○ E.g. say, “hi” to ​John​ for me.
● We need to get together again soon.
● Let’s get together soon.

17. Talking about future plans with someone

● (Let’s/I’ll) keep in touch.

● Let’s do lunch.
● What’s your number?
● Can I add you on facebook?
● Let me add you on facebook.
● Give me a call (tomorrow/next week/this weekend/etc...) ​(informal)
● Shoot me a text (when you wanna hang out/later tonight/whenever you’re ready/etc...)
(informal)
● Text me (later/in the morning/when you know/etc…) ​(informal)
● Message me (later/tonight/when you’re finished/etc…)
● Keep me in the loop.
● When are you free to get together?
 7

Intermediate Phrases and Expressions

Making New Friends

18. At the bar or cafe

● [Can/could] I buy you a drink?

● What are you drinking?
● May I join you?
● Care if I join you?
● Is this seat taken?
● Haven’t I seen you here before?
● (Do) you know who sings this song?
● You wanna dance? ​(informal)
● Would you like to dance?
● You wanna sing Karaoke (with me)?
● Are you up for a game of [pool/darts/bar dice/etc...]?​ (informal)
● Would you like to play [pool/darts/bar dice/etc…]?
● Let’s play [pool/darts/bar dice/etc…]!
● Do you come here often?
● What are your plans [tonight/this weekend]?
● Any big plans [tonight/this weekend]? ​(informal)
● Do you have a [smoke/a light]?
● Let’s get outta here. ​(informal)
● You need a ride home?
● I can give you a lift.
● Maybe I’ll see ya around.
● Hit me up sometime. ​(slang)

19. In a group setting

● So, ​(person’s name)​, how do you know ​(other person’s name)​?

○ e.g. So, ​Martha​, how do you know ​Tom​?
● (Person’s name)​, you seem to know ​(other person’s name) ​really well. You two must go
way back!
○ e.g. ​Mark​, you seem to know​ Harry​ really well. You two must go way back!
● How did you [two/ guys] meet?
● How long have you guys known each other? ​(informal)
 ● Did you guys go to [high school/college] together? ​(informal)

● So what do you guys usually do for fun (around here)? ​(informal)

● Do you play any sports?
● Do you go to the gym?
● What movies are playing?
● Are you guys up for [drinking tonight/going to a movie/a fun night out/a night on the
town/etc…]? ​(informal)

20. At Work

● Hey ​(person’s name)​. How was your weekend? What did you do?
○ e.g. Hey​ Sam​. How was your weekend? What did you do?
● I really like your [shoes/shirt/skirt/etc...]. Where did you get [it/them]?
● Is that a photo of your family on your desk? Where was it taken?
● So, ​(person’s name)​, what do you like to do when you’re not at the office?
○ e.g. So, John, what do you like to do when you’re not at the office?
● What do you like to do in your free time?
● Do you usually go out for lunch?
● Where’s a great place to go for lunch around here?
● I’ve been wanting to try ​(restaurant name)​. Have you been there?
○ e.g. I’ve been wanting to try​ Bella Italia​. Have you been there?

21. Online

● Hello everyone! My name’s ​(your name)​. I’m a ​(your age and gender)​ from ​(where you
are from)​ and I’m looking to meet new people and make friends [here/ in this
community]! Feel free to contact me if you want to connect.
○ e.g. Hello everyone! My name’s ​Sarah​. I’m a ​27 year old female​ from ​the United States​ and I’m looking to meet
new people and make friends in this community! Feel free to contact me if you want to connect.
● Hey ​(person’s name)​! Where are you from?
○ e.g. Hey Erika! Where are you from?
● I’ve never been to ​(name of city/country)​. What is it like?
○ e.g. I’ve never been to Brazil. What is it like?
● I’ve been to ​(name of city/country)​! I remember ​(a place/a thing/food/a person/etc…)
[was/were] amazing!
○ e.g. I’ve been to Portugal! I remember the empanadas were amazing!
● Are you new to this community?
● Have you been active in this community for a while?
● What do you like most about this community?
● Are you a fan of ​(name of a website/facebook page/YouTube channel/celebrity/etc…)​?
○ e.g. Are you a fan of​ the Patter English facebook page​?
● Have you heard of ​(name of a website/facebook page/YouTube
channel/celebrity/etc…)​?
 ○ e.g. Have you heard of​ Go Natural English​?
● I’m (really) into ​(name of a website/facebook page/YouTube channel/celebrity/etc…)
right now. Have you heard of it?
9

○ e.g. I’m really into ​this youtube channel called Elephant Journal​ right now. Have you heard of it?
● Add me on facebook.
● Instant message me.
● Do you [have/use] [facebook/kakaotalk/whatsapp/snapchat/etc…]?

Talking about Feelings

22. Talking to someone who looks sad

● Are you okay? (You seem quiet).

● You okay?
● Are you alright?
● What’s the matter?
● You seem blue.
● Why so blue?
● What’s on your mind?
● Life got you down? ​(informal)
● Are things getting you down?
● Why the long face?
● How you feelin’ these days? ​(informal)
● You want to talk about something?
● Do you need someone to talk to?
● (You know), if you need someone to talk to, I’m always here for you.
● Cheer up!
● No use in worrying.
● Things are never as bad as they seem.
● Things will work out.
● (You know what?) Tomorrow’s another day.
● Keep your chin up.
● Don’t fret about it.
● I’ve got your back.
● Don’t worry. Everything will work out.
● Have a little faith.

23. Talking to someone who looks happy

● You look like you died and went to heaven.

 ● You look like you just won the jackpot.
● You look like you’re on cloud nine.
● (Looks like) you’re havin’ the time of your life!
10

● You must be on top of the world (right now).

● What’re you smilin’ about?
● What you smilin’ about? ​(informal)
● Why are you grin’ from ear to ear?

24. Expressing your sad feelings

● I’m not doin’ too well.

● I’m down in the dumps.
● I’ve been down in the dumps lately.
● I’m depressed.
● I’m not feelin’ too hot.
● I’m out of sorts.
● I’m feelin’ [down/low/blue]
● I’m bummed (out)
● I’m in a [rut/funk].
● I’ve been in a funk (lately).
● I’m in the doldrums.
● I feel lousy (today).

25. Expressing your happy feelings

● I couldn’t be happier!
● I’m thrilled to bits!
● I could jump for joy!
● I’m over the moon!
● I’m on cloud nine!
● I’m in seventh heaven!
● I’m pleased as punch!
● I’m on top of the world!
● I feel on top of the world!
● I’m (as) happy as a clam!
● I’m walking on air!
● I’m a happy camper!
● I’m tickled pink (to see you/to be here)!
 11

Work Situations
26. Possible Interview questions - asked by the interviewer

● Tell me a little about yourself.

● What do you know about ​(name of company)​?
○ e.g. What do you know about​ Mass Electric​?
● What are some of your strengths and weaknesses?
● Why do you want to work for ​(name of company)​?
○ e.g. Why do you want to work for ​Alltech​?
● What can you do for us that other candidates can’t?
● Why do you want to leave your current job?
● How do people describe you?
● Where do you see yourself in the next five years?
● When can you start?
● Do you have any questions?

27. Possible Interview questions - asked by the interviewee

● What are the hours?

● What’s the salary?
● What are the benefits?/What benefits do you offer?
● Is there any special training or classes that will be required of me if I’m hired?
● Is there room for growth or advancement in this position?
● Can you tell me (a little bit more) about the culture of ​(name of company)​?
○ e.g. Can you tell me a little bit more about the culture of​ Mass Electric​?
● Where do you see ​(name of company)​ in five years? How is the company growing?
○ e.g. Where do you see​ Mass electric​ in five years? How is the company growing?
● How would you describe the perfect employee?
● What else do I need to know about what this job entails?

28. Congratulating someone for doing a good job

● Let’s all congratulate ​(name of employee)​ for ​(action done)​. [He/she] deserves a pat on
the back!
○ e.g. Let’s all congratulate ​Lucas​ for ​creating a successful ad campaign​. He deserves a pat on the back!
● Kudos to ​(name of employee)!​ ​(informal)
○ e.g. Kudos to John!
 ● Thanks for getting the job done ​(name of employee)​!
○ e.g. Thanks for getting the job done John!
● Congrats (name of employee)! ​(informal)
● Congratulations on [the new job/ the promotion/ being accepted into the program]
12

● Well done. We knew you could do it!

● Congratulations (name of employee)! Your advertising campaign helped drum up a lot of
business!
● Great work (name of employee)! We can always count on you to think outside the box!

29. Explaining difficult situations

● It’s a tough call.

● It’s a tough call, but my gut tells me we’re doing the right thing.
● There are definitely pros and cons to ​(a situation)​.
○ e.g. There are definitely pros and cons to​ opening a new business outside of the city center​.
● [I/we] need to weigh the pros and cons before (doing something)
○ e.g. We need to weigh the pros and cons before ​signing the contract.
● [I/we’ve] been giving it a lot of thought, but ​(a polite decline)​.
○ e.g. We’ve been giving it a lot of thought, but ​unfortunately we can’t afford to hire someone at this time of year.
● I know it’s a difficult decision, but we’re going to have to just bite the bullet and (do
something)
○ e.g. I know it’s a difficult decision, but we’re going to have to just bite the bullet and ​cut costs across the board.
● [I’m/we’re] of two minds about whether or not to (do something)
○ e.g. I’m of two minds about whether or not to ​accept the offer.​.
● I hope I don’t live to regret this!
● It’s a catch 22!

30. In a meeting

● If we are all here, let’s start the meeting!

● We have a lot to cover today, so let's get started!
● Hello everyone. Thank you for coming today.
● For those of you who don’t know me yet, I’m ​(your name)
○ e.g. For those of you who don’t know me yet, I’m Sarah.
● Okay. Let’s begin. Firstly, I’d like to welcome you all.
● It’s a pleasure for me to welcome ​(name of person).
○ e.g. It’s a pleasure for me to welcome ​Mary​.
● I’d like to take a moment to introduce​ (person's name)
○ e.g. I’d like to take a moment to introduce​ Mary​.
● For anyone who hasn’t met our new ​(title - e.g. product manager/director of engineering)
yet, this is​ (person’s name)​.
○ e.g. For anyone who hasn’t met our new​ product manager​ yet, this is​ Jonathan​.
● (Person’s name)​ will be presenting the ​(topic)​ today.
 ○ e.g. ​Tom​ will be presenting the​ progress report ​ today.
● (Person’s name)​ will lead ​(topic)​ from the agenda today.
○ e.g.​ Mike​ will lead​ the operational review​ from the agenda today.
● (Person’s name)​, would you like to kick off with talk about ​(name of topic)​?
13

○ e.g. ​John​ would you like to kick off with talking about ​the new policies for next year​?
● Sorry I interrupted you, you were saying?
● Please go on.
● After you.
● I didn’t quite hear that. Sorry. Can you say that again?
● Okay, I think we’re all on the same page here!
● Okay, I’m not sure if we’re on the same page.
● I’d like to set our next meeting for ​(date and time).​ Does that work for everyone?
○ e.g. I’d like to set our next meeting for December 12th at 4:30pm. Does that work for everyone?
● Get off track
● Get back on track
● Get down to business
● Cover a lot of ground
● Weigh in on the issue at hand
● Put in my two cents
● Company offsite
● Circle back to

31. Discussing good results

● Through the roof

● For the record
● Make (someone's) day
○ e.g. Tom wanted to ​make Alyssa’s day​, so he bought her roses.
● Drum up a lot of business
● Let the cat out of the bag
● Give it a shot
● Give it your all
● The ball is (now) in [his/her/your/my] court
● Don’t jump the gun
● Go all out
● Have a shot at something

32. Discussing bad results

● Learned [my/his/her/their] lesson

● To be fed up with something
● Leads to a dead end
 ● Just my luck!
● Get out of hand
● To go out of your way to do something
14

● Give somebody a piece of your mind

● To be in hot water
● A change of heart
● Get [my/his/her/their/your] act together
● Put all your eggs in one basket
● Hit rock bottom
● Face the music

33. Calling in Sick to Work

● [I’m/​(person’s name)’s​] feeling under the weather today.

○ e.g. ​John’s​ feeling under the weather today.
● [I’m/ ​(person’s name)’s/He’s/She’s​] as sick as a dog!
○ e.g. I’m as sick as a dog!
● My [stomach/head/throat/etc…] is killing me.
○ e.g. My stomach is killing me.
● I have [a headache/ a stomach ache/ a sore throat/ a runny nose/ the flu].
● I think I have the flu.
● I think I’m coming down with [something/the flu].
● [I’m/ ​(person’s name)’s/He’s/She’s​] not feeling so hot!
○ e.g. He’s not feeling so hot!
● I have a fever.
● Something’s goin’ around.
● I can’t afford to get sick.
● Take it easy.
● Try to get some rest.
● [I/you/he/she] need(s) to be back in tip top shape soon!
○ e.g. I need to be back in tip top shape soon!

At the Grocery Store

34. Looking for a particular item

● Excuse me, can you please tell me where I can find ​(name of item)​?
○ e.g. Excuse me, can you please tell me where I can find ​the laundry detergent​?
● Excuse me, do you have ​(name of item)​?
○ e.g. Excuse me, do you have ​goat cheese​?
● Yes, it’s in aisle ​(number)​.
○ e.g. Yes, it’s in aisle 4.
 ● Yes, it’s in the [dairy section/ produce section/ frozen section/ bakery]
● Sorry, we don’t carry ​(name of item)​.
○ e.g. Sorry, we don’t carry goat cheese.
15

● Sorry, it’s out of stock.

● Sorry, we’re all out.

35. Questions or comments from a store employee or cashier

● May I help you (find something)?

● How would you like to pay?
● Please [insert/swipe] your card here.
● Please enter your PIN.
● Here’s your change.
● (amount of change)​ is your change.
○ e.g.​ $6.50​ is your change.
● Have a nice day!

36. Asking about payment

● Do you [take/accept] [cash/credit cards/apple pay/samsung pay/google wallet]?

● Can I pay ​(dollar amount)​ in cash and put the rest on my card?
○ e.g. Can I pay ​$30.00​ in cash and put the rest on my card?
● Is/are this/these ​(name of item)​ on sale?
○ e.g.​ Are these frozen pizzas​ on sale?
● I thought​ (name of item)​ was on sale.
○ e.g. I thought this​ pasta sauce​ was on sale.
● I have a coupon for ​(name of item)​. Can I use it?
○ e.g. I have a coupon for this six pack of soda. Can I use it?

37. Asking about change

● Could I please get ​(number of bills)​ ​(type of bills)​ and ​(number of bills)​ ​(type of bills)​?
○ e.g. Could I please get ​one ten​ and​ two fives​?
● I think there was a mistake. I gave you ​(amount of original bill)​.
○ e.g. I think there was a mistake. I gave you ​$60.00​.
● I think there was a mistake. You gave me ​(amount of the cashier gave you​).
○ e.g. I think there was a mistake. You gave me ​$25.00
● Could I (please) speak to the manager (please)?
 16

At the Restaurant
38. Customer requests before sitting down at the table

● May I look at a menu please?

● Is there a wait?
● How long is the wait?
● Do you have a table for ​(number of people)​ people?
○ e.g. Do you have a table for​ four people​?
● Can we eat at the bar?

39. Questions the host might ask before seating you

● How many (in your party)?

● Would you like to sit inside or outside?
● Do you need a [booster chair/high chair]?
● We’re on a [10/20/30/etc…] minute wait. Is that okay?
● Would you consider eating at the bar?
● Would you prefer a booth or a table?

40. Greetings from the server

● Hello! My name is ​(name of server)​ and I will be taking care of you today.
○ e.g. Hello! My name is Margaret and I will be taking care of you today.
● We do have a few specials today. They are: ​(descriptions of special food items that are
not listed on the menu)
○ e.g. We do have a few specials today. They are: Fish tacos, served with rice, beans, and guacamole, a chicken
wrap served on a 12” flour tortilla with your choice of chips, fries, or onion rings, or a large bowl of our hot chili
served with a fresh baked baguette.

41. Questions from the server

● Are you still waiting for [one more/a few more] (people to arrive)?
● May I start you off with something to drink?
● Would you like to start off with an appetizer?
● Are you [ready/all set] to order?
● Would you like some more [soda/water/tea/etc…]?
● How [is/was] everything?
● How is everyone doing?
 ● I’m sorry you’re not enjoying your meal. [May I get you something else/Would you like to
order something else?]
17

● Anything else for you (all) (this evening/afternoon)?

● May I get you anything else?
● Do you need any togo boxes?
● Would you like a doggie bag?

42. Responses from the customer

● Yes, we’re still waiting on [one/two/a few more] (people to arrive).

● I’ll just have water.
● Yes, we’ll start off with ​(name of appetizer or food item)​.
○ e.g. Yes, we’ll start off with​ the mozzarella sticks​.
● Everything’s amazing! (Thank you!)
● It’s wonderful! (Thank you!)
● Very good! (Thank you!)
● No, that will be all thank you.
● We’re ready for the check.

43. Questions/requests from the customer

● Yes, what kind of [soda/tea/beverages] do you have?

● Do you have ​(name of beverage/food item)​?
○ e.g. Do you have halal chicken?
● Could I please see the [alcohol/dessert] menu?
● Do you have (any) [desserts/ after dinner drinks/ coffee/etc...]?
● What do you have for dessert?
● Could I please get (some more) [ketchup/mustard/mayo/rice/cheese/etc…]?
● Do you have wifi?
● What’s your wifi password?
● I’d like to place an order to go.
● I’d like to speak to your manager please.
● Could we please move to a different table?

44. Making a complaint

● I’m really sorry, but this is [overcooked/undercooked/really bad/awful/not what I ordered].

● I really hate to complain, but this had too much [cheese/sauce/dressing/etc…]. (Could I
please order something else?)
● My [sandwich/pasta/food/etc…] is cold.
● Is this supposed to [look/taste] like this?
 18

45. Questions about the check

● Could we please get the [check/bill]?

● Could we please have separate checks?
● Could you please split the bill [two/three/four/etc…] ways?
● I think there was a mistake. We were charged for ​(the item on the bill that is not correct)​,
but we only had ​(what you ordered)​.
○ e.g. I think there was a mistake. We were charged for​ two sandwiches,​ but we only had ​one​.
● Excuse me, but this is not our bill.
● Excuse me, but you didn’t charge us for ​(an item that you ordered, but was not on the
bill)​.
○ e.g. Excuse me, but you didn’t charge us for​ the sodas​.
● Is gratuity added to the bill?

At the Airport
46. Checking in - Questions/Comments from the Check-in agent

● Good [Morning/afternoon/evening]! Where are you flying to today?

● May I have your ticket and passport please?
● Did you check-in [online/at a kiosk]?
● How many suitcases will you be checking today?
● Are you checking any bags?
● Are you aware of the contents of the suitcase?
● Did you pack the bag yourself?
● Have you left your bag unattended at any time?
● Do you have any carry-ons?
● Your carry-on is too large.
● Your [luggage/baggage] is overweight. You will need to remove some items or pay a fee.
● It looks like your flight is currently delayed.
● Your flight has been canceled.
● Your [connecting flight/connection] has been [canceled/delayed].
● Do you have a seat preference?
● Would you like a window seat or aisle seat?
● Here’s your passport, ticket, and boarding pass. Your seat number is ​(number)​ at gate
(gate number)​. They will begin boarding at ​(time)​.
○ e.g. Here’s your passport, ticket, and boarding pass. Your seat number is​ D28​ at gate ​A22​. They will begin
boarding at​ 2:15pm​.
 19

47. Checking in - Questions/Comments from the Customer

● How many bags can I check?

● This bag is my carry-on.
● How much is the fee?
● Can I get a [window/aisle] seat?
● Is my flight on time?
● I have a layover in ​(name of city)​. Do I need to pick up my luggage there?
○ e.g. I have a layover in​ Minneapolis.​ Do I need to pick up my luggage there?
● Where is [terminal/gate] ​(number)​?
○ e.g. Where is terminal 4?
● Please mark this bag as “fragile”.

48. Going through Security - Questions/Comments from the security agent

● Boarding pass and ID please.

● Please place your [belongings/personal items] in the bins.
● Please place your [shoes/belt/wallet/electrical devices/laptop/toiletries] in a separate bin.
● Could you take off your [coat/sweater/jacket/belt/shoes/etc…] please?
● You need to throw out your [water/sandwich/food/etc…] before passing through security.
● I’m afraid you won’t be able to take this (name of item - e.g. pocket knife, razor,
tweezers) through.
○ e.g. I’m afraid you won’t be able to take this razor through.
● Please walk forward [ma’am/sir].
● Please step over to the [left/right].
● Do you have any metals on you?
● Do you have anything in your pockets - keys, change?

49. Going through Security - Questions/Comments from the passenger

● Do I need to take [my shoes off/my laptop out of the bag/ off my belt/off my hat]?
● Do I need to put my toiletries in a separate [bag/bin]?
● Should I put my [ticket/passport] in the bin too?

50. Boarding the plane

● Now boarding ​(name of airline)​ flight ​(number)​ to ​(destination)​.

○ e.g. Now board​ Delta Airlines​ flight​ NW9032​ to​ Memphis​.
● Please have your boarding pass and Identification ready for boarding.
 ● We would like to invite our [first class/business class] passengers to begin boarding.

20

● We would now like to invite any passengers with small children or any passengers who
require special assistance to begin boarding.
● Now boarding zone ​(number)​.
○ e.g. Now boarding zone 5
● Last call for ​(name of passenger)​ for flight ​(number)​ to ​(destination)​. Please proceed
immediately to gate ​(number)​.
○ e.g. Last call for ​Tom Jones​ for flight​ NW9032​ to​ Memphis​. Please proceed immediately to gate​ A23
● This is the final boarding call for ​(name of airline)​ flight ​(number)​ to ​(destination)​.
○ e.g. This is the final boarding call for ​Delta Airlines​ flight ​NW9032​ to ​Memphis​.

51. On the Plane - Questions/Comments from the flight attendants

● Please make sure all baggage is stowed away in the overhead compartments or under
the seat in front of you.
● Could you please put that/​(particular item)​ in the overhead compartment?
○ e.g. Could you please put ​your coat​ in the overhead compartment?
● Please pay attention to this short safety demonstration.
● Please turn off your mobile phone and all electrical devices.
● Your portable electronic devices must be set to ‘airplane’ mode until an announcement is
made upon arrival.
● The captain has turned on the fasten seatbelt sign. We are experiencing turbulence.
Please return to your seats and keep your seat belts fastened. Thank you.
● The captain has turned off the fasten seatbelt sign. You are now free to move about the
cabin.
● Would you like any food or refreshments?
● Would you like chicken, beef, or fish?
● We’re all out of [chicken/beef/fish].
● Would you like something to drink?
● We’ll be landing in [just under an hour now/about 15 minutes].

52. On the Plane - Questions/Comment from the Passenger

● Excuse me, there is no space left in the overhead compartment. What should I do?
● Excuse me, may I please have [an extra blanket/pillow/headset/some water]?
● Do you have any [vegetarian options/other options/cookies/chips/etc…]?
● What kind of [drinks/soda/wine/beer] do you have?
● Could I get another glass of [water/wine/etc…] please?
● When will we be landing?
● Do you have a pen I could borrow to fill out this [immigration form/credit card
application/etc…]?
 21

53. Preparing to land - Comments from the Pilot/flight attendants

● Please fasten your seatbelt and return your seat to the upright position.
● Please make sure your seat backs and tray tables are in their full upright position and
that your seat belt is correctly fastened.
● Ladies and Gentlemen, welcome to ​(name of city)​ where the local time is ​(time)​ and the
temperature is ​(degrees)​.
○ e.g. Ladies and Gentlemen, welcome to​ Memphis​ where the local time is​ 4:50pm​ and the temperature is ​37
degrees fahrenheit.
● Please check around your seat for any personal belongings you may have brought on
board with you.
● Please use caution when opening the overhead compartments, as heavy articles may
have shifted around during the flight.

54. Customs and Immigration - Questions/Comments from the Customs Officer

● Hello! Welcome to The United States of America. May I have your immigration form and
passport please?
● So, where are you coming from today?
● What is the purpose of your visit?
● Where will you be staying?
● Have you been to The United States before?
● Do you have anything else to declare?
● Okay. Enjoy your trip to The United States of America!

55. Customs and Immigration - Questions/Comments from the Passenger

● I’m here on [vacation/business].

● I’m here to study.
● I will mostly stay in ​(name of city)​, but I also plan to go to ​(name of other city)​ for some
time as well.
○ e.g. I will mostly stay in​ Los Angeles​, but I also plan to go to ​San Francisco​ for some time as well.

56. Complaining about lost or stolen luggage - Questions/Comments from the Passenger

● Excuse me, where is the lost and found office?

● I just realized that I left ​(name of personal item)​ on the plane.
○ e.g. I just realized that I left ​my coat ​on the plane.
 ● I was on flight ​(number)​ from (​ original destination) ​and my luggage was not on the
carousel.
○ e.g. I was on flight ​NW9032​ from ​Chicago ​and my luggage was not on the carousel.
● When do you think I will receive my luggage?

22

57. Complaining about lost or stolen luggage - Questions/Comments from the Agent

● Do you have your baggage voucher?

● What did your bag look like?
● What color was your bag?
● What is the address of where you will be staying?
● What is your phone number?
● We will call you when we have found your luggage.
● Your luggage should be returned to you in the next ​(number)​ days.
○ e.g. Your luggage should be returned to you in the next​ 2​ days.

Advanced Phrases and Expressions

Being Polite
58. Making Requests - asking someone to do something for you
● (Excuse me), can you (please) _________________________________________?
○ e.g. Can you please​ help me move these boxes​?
● (Excuse me), could you ________________________________________ (please) ?
○ e.g. Excuse me, could you​ close the window please​?
● Would you mind ________ing _______________________________?
○ e.g. Would you mind​ giv​ing me​ a hand​?

59. Asking for Permission

● Can I _____________________________________________________________?
○ e.g. Can I​ use your car tonight​?
● Could I ____________________________________________________________?
○ e.g. Could I​ borrow a shirt​?
● Do you mind if I _____________________________________________________?
○ e.g. Do you mind if I​ take the day off​?
● Would you mind if I __________________________________________________?
○ e.g. Would you mind if I​ turned down the heat​?

60. Not Understanding

 ● Pardon me?
● Excuse me?
● I beg your pardon? ​(formal)
● I’m sorry, what was that?​ ​(informal)
23

● I’m sorry, I missed that.

● I’m sorry, but I don’t quite understand.
● I’m sorry, but I didn’t quite hear what you said.
● I’m sorry, but I didn’t get your point.
● Could you please repeat what you just said?
● I’m not quite sure if I understand what you mean.
● I’m not quite sure if I follow you.
● I’m not quite sure if I understand what you’re getting at.

61. Turning down an invitation

● I wish I could ​(the activity you are asked to do)​, but I ​(the activity you need to do
instead)​.
○ e.g. I wish I could ​go to the movie with you tonight​, but I​ have to work​.
● I’m sorry, but I’m afraid I [can’t/won’t be able to] ​(the activity you are asked to do)​.
○ e.g. I’m sorry, but I’m afraid I can’t ​attend the holiday Christmas party this year​.
● I’d love to, but unfortunately, I have to ​(the activity you need to do instead)​.
○ e.g. I’d love to, but unfortunately, I have to​ help my friend move into his new apartment​.
● I’m afraid I’ve already promised ​(person’s name)​ that I would ​(do something for the other
person)​.
○ e.g. I’m afraid I’ve already promised ​Jenny​ that I would​ help her prepare for the Christmas party this year.
● I’m (very) sorry. I don’t think I can.
● I’m sorry, I can’t, but maybe next time.
● Thank you for asking me, but I [already have plans/will be out of town/etc…].

62. Disagreeing with someone

● I don’t think so.

● I’m afraid I disagree.
● I (totally/completely) disagree.
● I’m sorry, but I don’t agree.
● I beg to differ.
● I’m not so sure about that.
● I’d say the exact opposite.
● Not necessarily.
● I don’t know about that.
● I don’t see it that way.
● That’s not always [true/the case].
 ● Actually, I think ​(your opinion)​.
○ e.g. Actually, I think ​she would make a good president.
● Well, in my opinion ​(your opinion about the topic).
○ e.g. Well, in my opinion, ​we should wait until the end of the year before we make any final decisions.
24

● In my honest opinion, ​(your opinion about the topic)​.

○ e.g. In my honest opinion,​ it doesn’t matter who we buy the product from.
● If you ask me ​(your opinion about the topic).
○ e.g. If you ask me,​ we need to plan ahead before we take these risks.
● As far as I’m concerned, ​(your opinion about the topic).
○ e.g. As far as I’m concerned,​ none of this will matter by this time next year​.
● No way!
● You can’t be serious!

Being Impolite
63. Telling someone off

● I’ve had it (with you)!

● I’ve had enough!
● You’re a pain (in the ass). Leave me alone. ​(mildly vulgar)
● I don’t want to speak to you.
● Frankly, (my dear), I don’t give a damn! ​(rude)
● Get off my back!
● Get out of [here/my face]!
● Forget it!

64. Telling someone to go away

● (Please) leave me alone.

● (Please) go away.
● I’m asking you to leave me alone.
● I’m (just) asking to be left alone!
● Get out!
● Get lost! ​(slang)
● Scram! ​(slang)
● Buzz off! ​(slang)
● Take a hike! ​(slang)
● Go fly a kite! ​(slang)
● Make like a tree and leave! ​(informal)

65. Calling someone an idiot

 ● [He’s/She’s/You’re] an idiot!
● [He’s/She’s] not the sharpest tool in the shed.
● [He’s/She’s] not the brightest bulb in the box.
25

● [He’s/She’s] not the sharpest knife in the drawer.

● [He’s/She’s] one fry short of a happy meal.
● The elevator doesn’t go to the top floor.
● The elevator doesn’t go all the way to the penthouse.
● The elevator goes all the way to the top, but the door doesn’t open.
● The light is on, but nobody’s home.
● A few beers short of a six-pack.
● A few cards short of a deck.
● [He/She] fell out of the stupid tree and hit every branch on the way down.
● [He’s/She’s] dumber than a box of rocks.
● She’s an intelligent blond. Golden Retrievers are also good with children.
● [He’s/She’s] slower than a turtle in molasses.
● A few too many lights out in [his/her] Christmas tree.

66. Telling someone to be quiet

● (Please) quiet down!

● Be quiet (please).
● Keep quiet!
● Shut up! ​(informal)
● Shut it! ​(informal)
● Zip it! ​(informal)
● Not another word!
● Hush!
● Shush!
● Shh!
● Silence ​(formal)
● Shut your mouth! ​(informal)
● Shut your trap! ​(mildly vulgar)

67. Road Rage

● Get out of the fast lane (moron)! ​(mildly rude)

● Learn how to drive (imbecile)! ​(mildly rude)
● Who taught you how to drive?
● Pay attention!
● Thanks for cutting me off (idiot)! ​(mildly rude)
 ● Wake up idiot! ​(mildly rude)
● Speed it up already!
● Pick a speed and stick with it!
● Why are you tapping your brakes?
26

● Stay in your lane!

● Get off my ass! ​(mildly rude)
● Jerk! ​(mildly rude)
● Asshole! ​(rude/vulgar)

68. Insulting someone

● You’re a [chicken/wimp/wuss/airhead]! ​(rude)

● No need for insults, your face says it all! ​(rude)
● I’d agree with you, but then we’d both be wrong. ​(rude)
● I’ll try being nicer if you try being smarter. ​(rude)
● People like you are the reason we have middle fingers. ​(rude)

Apologies
69. Being late

● I’m (so/really/terribly/sincerely) sorry I’m late.

● (I’m) sorry to have kept you waiting.
● I apologize. I thought we were meeting at ​(time)​.
○ e.g. I apologize. I thought we were meeting at ​3:00pm.
● I got off to a late start this morning.
● (I apologize). Traffic was (really) backed up.
● (I’m sorry I’m late.) I lost track of time.
● (I’m sorry I’m late.) My alarm didn’t go off.
● (I’m sorry I’m late.) The traffic was really bad.
● (I’m sorry I’m late.) There must have been an accident.
● (I’m sorry I’m late.) My last appointment ran over.
● (I’m sorry I’m late.) It took me longer to get here than I thought it would.

70. Canceling Plans

● I’m sorry, I have to cancel.

● I’m sorry, I can’t make it.
● I’m afraid I’ll have to cancel [it/our plans/on you/the appointment]. ​(Reason why you have
to cancel)
○ e.g. I’m afraid I’ll have to cancel on you this evening. My daughter has the flu.
 ● Can I take a rain check?
● Can we reschedule?
● (I’m sorry, but) I don’t think I’ll be able to make it ​(to place on date/time)
○ e.g. I’m sorry, but I don’t think I’ll be able to make it to the meeting tonight.
27

● I hate to cancel on you at the last minute, but something just came up.
● Something has come up.
● I hate to cancel on you at the last minute, but ​(reason why you have to cancel)​.
○ e.g. I hate to cancel on you at the last minute, but​ I just heard that my mom is very sick and is in the hospital.
● I was really looking forward to seeing you, but ​(reason why you have to cancel)​.
○ e.g. I was really looking forward to seeing you, but​ I think we’ll have to wait until next week.​ I need to work
overtime.

71. Ditching Someone

● I’m really sorry I wasn’t there [earlier/yesterday/the other day/last night/etc…]. ​(Reason
why you ditched).
○ e.g. I’m really sorry I wasn’t there last night.​ I got caught up in a meeting.
● I’m sorry I didn’t show. ​(Reason why you ditched).
○ e.g. I’m sorry I didn’t show.​ I had a rough week and just wanted to relax.
● I’m sorry I missed you [earlier/yesterday/the other day/last night/etc...]. ​(Reason why you
ditched).
○ e.g. I’m sorry I miss you yesterday. ​Something came up.
● I feel really bad about ditching you [earlier/yesterday/the other day/last night/etc…]. How
can I make it up to you?
● I feel really bad about ditching you [earlier/yesterday/the other day/last night/etc…]. I’d
like to make it up to you by ​(doing something)​.
○ e.g. I feel really bad about ditching you the other day. I’d like to make it up to you by​ taking you out for dinner
tonight.
● Please accept my (heartfelt) apology.

72. Regrets

● My mistake.
● I shouldn’t have [said/done] that. (I’m so sorry.)
● I wish I wouldn’t have done that. (I’m so sorry.)
● I didn’t mean [to do that/it] (honestly).
● (I’m so sorry). I didn’t [mean/intend] it that way.
● I wish I could take it back.
● It will never happen again. (I promise).
● I realize now what I did was wrong and I regret what I did.
● I apologize for my actions and I hope you can find a way to forgive me.

73. Accepting an Apology

 ● Thank you for your apology. (It means a lot).
● I appreciate your apology.
● Thank you (person’s name). I accept your apology.
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○ e.g. Thank you ​Sam​. I accept your apology.

● It’s okay (person’s name). I understand.
○ e.g. Thank you​ Aaron​. I understand.
● I forgive you.
● [It’s/That’s] all right.
● Don’t worry about it.
● Don’t give it another thought.

Encouraging Others
74. Encouraging others to feel good about themselves

● That’s very good!

● Look at you!
● I’m so proud of you!
● You should be proud of yourself!
● You can do it!
● Great work!
● I believe in you!
● Your hard work paid off!
● Look how far you’ve come!
● I trust your judgement.
● You really worked it out!
● That’s what we call perseverance!
● You make it look easy!

75. Encouraging others to try something new

● Give it a [go/shot/try]!
● It’s worth a shot!
● Take a [stab/shot/whack] at it!
● Have a crack at it!
● [Go/come] on.
● Get [going/moving] (already).
● It’s all the rage! ​(informal)
● Everybody’s doing it!
● What've you got to lose?
 ● No pain, no gain. ​(clich​é​)
● Nothing ventured, nothing gained. ​(clich​é​)
● Try your luck.
● It won’t hurt to try.
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● Get off your ass and give it a shot! ​(mildly vulgar)

76. Acknowledging employees and colleagues for a job well done

● Keep up the good work!

● Outstanding performance!
● You’ve got what it takes!
● I’m (so) impressed!
● A job well done!
● Way to be responsible!
● Very resourceful!
● Hats off to you!
● Worthy of an Oscar!
● Great dedication!
● Good leadership!
● You made it happen!

Criticism
77. Gentle criticism for children

● Are you happy with what you did?

● Why do you feel this way?
● What did you learn?
● (I can see you are pretty upset about that./It sounds like you felt really embarrassed.)
What will you do different next time?
● [Yesterday/last week/etc…] you ​(did something correctly)​. What did you do then that you
didn’t do today?
○ e.g. Yesterday you ​were kind to Johnny and played with him all day​. What did you do then that you didn’t do
today?
● I hope you learned your lesson.
● Well, now you know better for next time.

78. Politely telling a friend that a piece of clothing does not look good on him/her

● I’m honestly not that crazy about it.

● I think there’s better options.
 ● I just don’t think it’s super flattering.
● It’s okay, but it doesn’t really do anything for you. I think we can find something that’s
better.
● I don’t like the style.
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79. Nicely telling a friend that you disagree with something he or she is saying or doing.

● I mean this with a lot of love. ​(say something positive about the friend or situation)​, but
(give criticism)​.
○ e.g. I mean this with a lot of love. ​You are such an amazing person,​ but​ I think you’re wasting your time with
Jack. He’s really not boyfriend material.
● I understand how you feel. ​(say something that shows you relate to the friend or
situation)​, but ​(give criticism)​.
○ e.g. I understand how you feel.​ It’s not easy juggling 3 jobs and finding the time for friends and family,​ but ​you
can’t distance yourself completely. We care about you and want to know how you are doing.
● I see where you’re coming from and I’d probably be doing the same thing if I were in
your shoes, but ​(give criticism).
○ e.g. I see where you’re coming from and I’d probably be doing the same thing if I were in your shoes, but​ you
need to start thinking about other people​.
.
80. Giving constructive Criticism in the workplace

● (Say something positive about the situation)​. However, I’ve noticed that ​(give criticism)​.
○ e.g.​ Everyone on this team really works well together​. However, I’ve noticed that t​ here are some problems with
communication​.
● I’m not (quite) sure that [idea/proposal/concept/etc…] would [work/be accepted] because
(reason why you think it would not work)​.
○ e.g. I’m not sure that proposal would be accepted because​ it’s missing a lot of key information​.
○ I’m not quite sure that idea would work because​ we are on a tight budget.
○ I’m not quite sure that concept would work because​ we have limited resources​.
● I see some difficulties with this [proposal/application/website/etc…]. It could be improved.

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