Reg.No.: [5] lt [ol t[t [6] 3] fol zig Question Paper Code : 86501 M.B.A. DEGREE EXAMINATION, JUNE 2012. First Semester BA 9201/571101/BA 911/UBA 9101/10488 MB 102 — STATISTICS FOR MANAGEMENT (Regulation 2009) ‘Time : Three hours Maximum : 100 marks Use of Statistical Tables is permitted. Answer ALL questions. PART A — (10 x 2 = 20 marks) 1. Name a few descriptive statistics. 2. Name a few discrete probability distributions. 3. What is a sample? 4. What is a small sample? 5. What is a hypothesis? 6. _ Distinguish between one way and two way ANOVA. 7, What is anon parametric test? 8. What are the types of variables used in a goodness of fit chi squared test? 9. What is cyclical variation? 10. What is an index number? PART B — (5 x 16 = 80 marks) 11. (a) ‘The following information regarding the top eight Fortune 500 companies was presented in an issue of Fortune Magazine, Sales Sales Profits Profits Company $ Millions Rank $ Millions Rank General Motors Bei Sib. 8 2,956 30 Ford Motor 1444162 22,071 2 Wal-Mart Stores 139,208 3. 4,430 4 Exxon 100,697 4 6370 5 General Blectric 100,469 5. 9,269 3 Intl Business machines 81,667 6 6,328 6 Citigroup 16,431 07 5,807 8 Philip Morris 57,813 8 5,372 9 Boeing 56,1549 1,120 82 AT&T 63,588 10 6,398 412. 13. (b) @ (b) @ @ How many elements are in the above data set? (i) How many variables are in this data set? (ii) How many observations are in this data set? (iy) Which variables are qualitative and which are quantitative variables? (y) What measurement scale is used for each variable? Or ‘The weights of the contents of cans of tomato sauce produced by a company are normally distributed with a mean: of 8 ounces and a standard deviation of 0.2 ounces. (i) What percentage of all cans produced contain more than 8.4 ounces of tomato paste? Gi) What percentage of all cans produced contain less than 7.8 ounces? (ii) What percentage of cans contains between 7.4 and 8.2 ounces? (iv) Ninety-five percent of cans will contain at least how many ounces? (v) What percentage of cans contains between 8.2 and 8.4 ounces? Elaborate on the probability and non-probability sampling techniques. Or ‘An automobile dealer wants to estimate the proportion of customers who still own the cars they purchased 5 years earlier. A random sample of 200 customers selected from the automobile dealer's records indicates that 82 still own cars that were purchased 5 years earlier. (i) Set up a 95% confidence interval estimate of the population proportion of all customers who still own the cars 5 years after they ‘were purchased. How can the results in (i) be used by the automobile dealer to study satisfaction with cars purchased at the dealership? Confirmed cases of Wost Nile virus in birds for a sample of six countries in the state of Georgia are shown below : Country Cases Catoosa 6 Chattooga 3 Dade ee Gordon 5 Murray 3 Walker 4 2 8650114. ‘You want to determine if the average number of cases of West Nile virus in the state of Georgia is significantly more than 3. Assume the population is normally distributed. (i) State the null and the alternative hypothesis, (ii) Compute the mean and the standard deviation of the sample. (iii) Compute the standard error of the mean. (iv) Determine the test statistic. as : (b) Random samples of employees from three different departments of MNM. Corporation showed the following yearly ineomes (in $1,000) : Department A Department B Department C 40 46 46 37 41 40 43 43 41 41 33 48 35 41 39 38 42 44 At @ =.05, test to determine if there is a significant difference among the average incomes of the employees from the three departments. Use both the critical and p-value approaches. (a) A survey of male and female students showed the following ranking of 12 professors in the management department : Professor Ranking By Female Students Ranking By Male Students 1 7 8 2 8 7 es di 2 4 2 3 5 9 1 6 3 10 7 10 9 8 i 4 9 4 6 10 6 i i 12 5 12 5 12 Cie eee c lege cece ing he fen tmeteeree seit dierent given by the male students? Use @--0.06. Or 3 86501(b) The manager of a company believes that differences in sales performance depends upon the salesperson's age. Independent samples of salespeople were taken and their weekly sales record is reported below : Below 30 years Between 30 and 45 years Over 45 years No. of Sales No. of Sales No. of Sales 24 23 30 16 7 20 21 22 23 16 25 25 19 18 34 26 29 36 27 28 (State the null and alternative hypotheses. @) (ii) At 95% confidence, test the hypotheses. 4) (a) . Given below are four observations collected in a regression study on two variables x (independent variable) and y (dependent variable) : 2 24 67 98 99 (Develop the least squares estimated regression equation. (10) (ii) Compute the coefficient of determination. 6) Or (b) You are given the following information regarding four items : 2000 2006 Ttem Price Quantity Price Quantity A $2.00 3 $5.75 8 Bis 08089. 20. LOR Sip GC. 2h00. 4S: 3500 ae De 7.00 2% 16. 0bee nt (Calculate the price relative index for each item, using 2000 as the base year. (3) Calculate the unweighted aggregate price index. (3) Calculate a Laspeyres index. (3) (iv) Calculate a Paasche index. (3) (v) Construct a weighted aggregate quantity index using 2000 as the base year and price as the weight. @ 4 86501Reg.No.:(5[1[t [2] 1] [6 Question Paper Code : 86505 M.B.A. DEGREE EXAMINATION, MAY/JUNE 2012. First Semester BA 9205/571105/BA 915/UBA 9105 — COMMUNICATION SKILLS (Regulation 2009) ‘Time : Three hours ‘Maximum : 100 marks Answer ALL questions. PART A — (10 x2 = 20 marks) 1. What are the functions of communication? 2. What do you mean by Transactional Analysis? How is eye-contact important in communication? 4, Give two examples as to how beliefs and customs may hamper inter-cultural communication. 5. What are the factors to be kept in mind while doing audience analysis? 6. What are the basic differences between Group Discussions and Debates? 7, What are the differences between memos and letters? 8. _ Briefly mention a few principles of business writing. 9. What do you mean by performance appraisal? 10. What do you mean by Executive Summary? PART B — (5 x 16 = 80 marks) 11. (a) What do you mean by SWOT analysis? Do a SWOT analysis for yourself, placing yourself in the present market economy. Or (b). Discuss different communication patterns and also the reasons to be aware of them.12. 13. 14. 1b. fa) (b) (a) (b) (a) (b) (a) (b) Non-verbal communication matters more than verbal communication— justify. Or Explain the term Chronemics and its importance in inter-cultural communication. What are the steps towards making an effective presentation? Explain. Or What aro the barriers to listening? And how to overcome them? ‘You are the Purchase Officer for MindSoft Inc. Your company wants to set up an office in Bangalore. You want to purchase 100 computer tables and 100 chairs for the new office. As a response to your earlier letter of enquiry Sales Manager, Alpha Furniture, has sent you a letter along with quotation bearing the number XYZ/ABC/2011-3 dated 2 April 2011. You have chosen the quotation from Alpha Furniture for purchase. Place an order for the above-mentioned furniture with the company chosen. Or Discuss the relevance and importance of agendas and minutes in the context of a Meeting. Discuss in detail the contents of a project proposal. Or What are the important characteristics of a Project Report? Explain. a 86505,Reg. No.: |e} 1} 11 | 1 ial | } Question Paper Code : 86502 M.B.A. DEGREE EXAMINATION, MAY/JUNE 2012. Second Semester BA 9202 /571102/ BA 912 / UBA 9102/ 10488 MB 103 — ECONOMIC ANALYSIS FOR BUSINESS (Regulation 2009) ‘Time : Three hours = Maximum : 100 marks Answer ALL questions. PART A — (10x 2 = 20 marks) 1. What is Market equilibrium? 2. Explain the Economic efficiency. 3. What do you mean by Production-possibility frontier (PPE)? 4. What is Perfect market? - 5. Explain Return to scale. 6. Define Multiplier effect. 7. What is Fiscal Policy? 8 Explain monetary policy. 9. Define Unemployment. 10. What is Market factor? PART B — (5 x 16 = 80 marks) 11. (a) Explain the role of market and government in the economic growth of a country. Or (b) Explain the various economics problems of India.12, * (a) 13) 14, 16. () (a) ) fa) (b) (@) &) Discuss law of demand. Explain the determinants of demand. Or Explain the short and long run cost functions. Explain the perfect and imperfect market. Or Discuss the efficiency of competitive markets. Explain the various methods used to calculate National Income. ~ Or Explain the Monetary policy tools. (@ Explain the historical views and the causes of unemployment. (@) Discuss the Controlling factors of inflation. Or () Briefly explain the instruments of Common money market. (ii) Briefly explain the basic structural characteristics of perfect competitive market.Reg. No.: {511 [1 lol 1 |\ [elale fo [214 Question Paper Code : 86503 M.B.A. DEGREE EXAMINATION, MAY/JUNE 2012. First Semester BA 9203/571103/BA 913/UBA 9103/10488 MB 104 — TOTAL QUALITY MANAGEMENT (Regulation 2009) Time : Three hours Maximum : 100 marks Answer ALL questions, Use of Statistical Table permitted. PART A —(10 x2 = 20 marks) Define Total Quality Management. What is customer retention? What do you know about 8D methodology? List the benefits of cause and effect diagram. What is six sigma process capability? What is Terotechnology? ‘What are the uses of Bench marking? What do you understand by the term “POKA YOKE”? Write a note on ‘Self Actualization’ 10. Define the term empowerment. PART B —(5 x 16 = 80 marks) 11. (a) (@ Discuss how will you improve the awareness on Total Quality. Serer kere ‘Management in India. @ (ii) Discuss the obstacles which are found on the way of implementing Total Quality Management in India. ) or (6) @ Explain how will you improve customer focus in Indian Industries. (8) (@) Explain why prevention cost is always preferred to other types of quality cost. : ) 12. (a) () Discuss the contributions of Philip Crosby towards Total Quality Management. (10) (i) Do you think Crosby's preachings are relevant today in the present context at India? Justify. © Or13. 14. 15. (b) () (b) (a) (b) (a) (b) ‘The results for a larger-the-better experimental design that was run in random order with seven factors are as follows : TC|A BCD E F G/Ri[R2 RRA Ge a so fg Ly ier Lge | tae Sit 1 2.2 2 Ben ee Be 2ea. iw eae oe acl See a. 2 ea | les 6 | 2) f 9.1, 2:1, 2) 251/20 @ [2 12 201 2-1) 251 26 Geek 7 eagle IR oe ed Bes patna cae stey Ona et (i) Determine the response table, response graph, strong effects and prediction for the average and the S/N ratio. a2) (i) If the confirmation run is 27.82,’what can you say about the experiment? @ Control charts for X_and R are to be established on a certain dimension Part, measured in millimeters. Data were collected in sub group sizes of 6 and are given below. Determine the trial contre line and control limits. Assume assignable causes and revise the centre line and limits. 6) Subgroup X R Subgroup X R Number ‘Number 1 20.35 0.34 2 20.41 0.36 2 20.40 0.36 10 20.45 0.34 3 20.36 0.32 11 20.36 0.37 4 20.65 0.36 12 20.42 0.73 e 2043 031 13 2031 0.35 6 20.48 0.30 14 20.50 0.38 a 20.89 0.29 15 20.41 0.34 8 20.40 0.33 16 20.40 0.30 Or (i) Explain reliability in series and parallel, @) Gi) Explain the principles and applications of BPR. (8) List four or more primary customer requirements for “CALL, CENTER”. Also list six or more primary technical descriptors for the same. Form an L-shaped Matrix and complete the relationship matrix, including weights for the above customer requirements and technical descriptors. Also complete the inter relationship matrix for call center problem. Complete the Customer Assessment and Technical Assessment. Finally complete the House of Quality for the call center problem. Find out which technical descriptors aro important in mesting customer requirements a6) @ ~~ Prepare an affinity diagram to plan an improvement in the cafeteria. ®) (i) Construct a matrix diagram to allocate team assignments to implement a project such as new student week. ) “Top Management Commitment (Leadership)” drives all other key success factors of TQM. Do you agree with the statement? Justify your answer quoting examples from Indian Industry. a6) oO Ir Explain ISO 9004 : 2000 QMS for performance improvements using a case study. (16) 2 86503Reg. No. Question Paper Code : 86504 M.B.A. DEGREE EXAMINATION, MAY/JUNE 2012. First Semester BA 9204/571104/BA 914/UBA 9104/10488 MB 105 — ORGANISATIONAL BEHAVIOUR (Regulation 2009) ‘Time : Three hours ‘Maximum : 100 marks Answer ALL questions. PART A — (10 x 2 = 20 marks) 1. What are the concept of organizational Behavior? 2. What are different models of organizational Behavior? 3. What are different type of personalities? 4. What are the importance of motivation? 5. How work group are fotmed? 6. What do you mean by team building? 7. What are different qualities of a leader? 8. What are the importance of power in an organization? 9. What do you mean by organizational culture? 10. What are the characters of organizational development? PART B — (6 x 16 = 80 marks), 11. (a) Explain in detail the contingency approach to organizational Behavior. Or (b) Hawthrone experiment - Explain main changes introduced and their results.12. is. 14, 15. (a) (b) (a) (b) @) (b) @) (b) What are the factors influence personality? Explain. Or Expectency theory of motivation, narrate briefly. What are different types of informal groups and their impact in an organization? Explain. Or How does group dynamics play role in an organization? Explain. Situational approach of leadership — Enumerate. Or Power styles in Autocratic, Democratic and free-rein leadership — Explain. What are the factors related to job satisfaction in an organization? Explain, Or Discuss the change process of an organisation with examples.1: 2; 3. 4. 1. Reg. No.:(5[\ [s]o]\ [c [6] 311 [0] 219 Question Paper Code : 86506) M.B.A. DEGREE EXAMINATION, MAY/JUNE 2012. First Semester BA 9206/571106/BA 916/UBA 9106/10488 MB 107 - ACCOUNTING FOR, MANAGEMENT (Regulation 2009) x Maximum : 100 marks Answer ALL questions. PART A— (10 x 2 = 20 marks) What is the position of Ledger in Book- keeping? * Define Inflation Accounting. What is Preferential Allotment? ‘Write Adjustments relating to the company final accounts. (a) Interest outstanding on Debentures (b) Preliminary Expenses. Write the importance of Analysis and Interpretation of Financial Statements. Define (a) Earnings per share (EPS) (b) Return on assets ratio (ROA). Write about Activity Based Costing. What is Idle Time Variance? Write the advantages of computerized Accounting System. Write the advantages of Codification, PART B —(6 x 16 = 80 marks) (a) What is the nature of Accounting? In what ways accounting information is useful to Creditors, Investors and employees of a business enterprise? Or (b) Explain the importance of various Accounting Concepts and Conventions.12, 13. 14. 1b. fa) (b) fa) Pallay Hotels limited offered 1,00,000 Equity shares of the nominal value of Rs. 10 each for public subscription at Rs. 12. ‘The amounts payable on the shares were on application Rs.4.50; On allotment (including premium) Rs.4.50; On first and final call Rs.8.00. ‘The actual subscription was only for 90,000 shares. All money payable for share holders was received except from Sudhakar who had taken 1,000 shares but failed to pay the final call. His shares were forfeited and Re-issued to prabhakar at Rs. 6 each. Show Journal entries in the books of company in respect of the above (Including cash transactions). Or Write Short Notes on: (i) Buy Back of Securities (i) Employees Stock Option (ii) Statutory books (iv) Shares allotted on Prorata basis. From the following balance sheets, You are required to prepare a funds flow statement. BALANCE SHEET Liabilities 31.12.09 31.12.10 Assets 81.12.09 31.12.10 Share capital 10,000 15,000 Fixed assets 10,000 20,000 Provision for tax 2,000 3,000 Current assets 13,000 14,500 Proposed dividend 1,000 1,500 Profit and loss A/e 4,000 6,000 ‘Trade creditors 4,000 6,000 i Outstanding 2,000 3,000 expenses (b) (a) (b) fa) (b) 23,000 84,500 23,000 84,500 Additional information: () Dividend paid during 2010 is Re. 2,000. Gi) Tax paid during 2010 is Rs. 2,500 Or Explain the sourees of funds and applications of funds to be presented in Pund Flow statement. ‘The sales turnover and profit during two years were as follows: Year Sales (Rs) Profit (Rs) 2000 1,40,000 15,000" 2001 1,60,000 20,000 ‘You are required to calculate: (i). Pi Ratio (i) Sales required to earn a profit of Rs. 40,000 (iii) Profit when sales are Rs. 1,20,000. Or “Cost Accounting is an essential tool of Management”. Give your comments on the Statement. Discuss the significance of computerized accounting system. Or Explain the importance of prepackaged Accounting Software.Reg. No.:/5/\/1 | 6] (| 1] 6/3]) [0/214 Question Paper Code : 86507 M.B.A. DEGREE EXAMINATION, MAY/JUNE 2012. First Semester BA 9207/571107/BA 917/UBA 91071 — LEGAL ASPECTS OF BUSINESS (Regulation 2009) ‘Time : Three hours Maximum : 100 marks Answer ALL questions. PART A — (10 x 2= 20 marks) 1. What are the requisites of a valid tender? 2. What are the kinds of guarantee? 3. Who may cross a cheque? 4, What is the test of agency? 5. What are the powers of directors of a company? 6. What are the elements of corporate governance? 1 What are the obligations of workers under the Factories Act? 8. What are the objects of Sales Tax? 9. What is the basis of intellectual property law? 10. When is an employee disqualified to receive bonus? PART B— (6 x 16 = 80 marks) 11. (a) @ What are the types of quasi-contract? 8) Gi) What are the types of agents? 8) Or (b) Describe the different modes of discharge of a negotiable instrument and discharge of parties.12, 13. 14, 1b. (a) ) (a) b) @) ) @ ) Does the Sale of Goods Act provide for any rules as to delivery of goods? If 50, what are they? — Explain, Or How an agency is created? — Explain. Distinguish and explain different types of companies. Or Discuss the modes of winding up of companies, Deseribe the relevant areas of corporate tax planning. Or How will you determine the quantum of bonus as per payment of Bonus Act, 1965? — Explain. @ Briefly explain ‘term of copyright’ and ‘licences’ under The Copyright Act, 1957. ® (i) How are electronic records and digital signatures secured? ® Or What are the permissible deductions under the Payment of wages Act? 2 86507