Questions:

1. What is a "Change"?

2. Why do we need a Change management in an organization?

3. Importance of Change Management Team in an Organization?

4. What is ITIL?

5. What are the phases of ITIL?

6. Under which life cycle phases do you find Incident, Problem

and Change Management?

7. Name a few processes that come under Service Transition ?

8. How are Incident, Problem and Change Management

interlinked? Give an example

9. What is Incident? as per ITIL

10. What is Problem?

11. What is a FSC?

12. What is Change management?

13. Objectives of Change Management?

14. Roles in Change Management?

15. Risk indicators of poor change management?

16. What are the 7 R's of change management?

17. Tools that you have used

18. Name the different stages in the tool.

19. Types of Change? as per ITIL

20. What is difference between Expedite / Urgent Change and
Emergency Change?

21. Is incident number mandatory in an Emergency Change

Record? if yes , why ?

22. Define the Change Management Process?

23. What is the difference between Service Request and Change

Request?

24. What is CAB? How do you typically identify the stakeholders

who need to approve a change?

25. Who all participate in the CAB? Can there be a CAB call daily?

26. How do you define change failure?

27. What is pre CAB? Difference between pre-CAB and CAB?

28. Why is it important to conduct a lessons learned activity

when a change fails?

29. What is E-CAB? Why do we need it E-CAB?

30. What is a risk assessment? example of a risk

31. How do you analyze the impact of a change?

32. When can we have an E-CAB?

33. Define SLA and OLA?

34. Different types of emergency Change?

35. What you do if someone violates a process?

36. What is the difference between risk and priority? Can you
provide a relation between them.
37. What is PIR? Who does it? Who all join the PIR Call?

38. What is impact?

39. What is urgency?

40. How is impact depending on urgency and vice-versa?

41. What is freeze period?

42. What is server maintenance period?

43. How do u handle if someone violates the change management

process?

44. What is CMDB? How does CMDB help in Change

Management ?

45. What is CI conflict? How can be CI conflict avoided ?

46. What is CI? What is the difference between a CI and Asset? Is

human resource a CI?

47. Challenges of Change Management

48. What is RACI Model? RACI model for Change Management

49. What is PDCA / Deming Cycle?

50. What will you do when come to know that a change has been
implemented without a change record?