Академический Документы
Профессиональный Документы
Культура Документы
Soomro
Reg # 10278
“Working together isn’t always easy”
Interpersonal Conflict
Interpersonal
conflict
Interpersonal conflict is
unavoidable, but we can
learn to manage it.
Conflict
•
Turtle (Avoidance)
•
Teddy Bear (Accommodation)
•
Shark (Domination)
•
Fox (Compromise)
•
Owl (Integration)
88
Five Conflict-Handling Styles
Concern for Others
Collaborative
High Low
Concern for Self
Outcomes of Conflict
Lose-lose
● no one achieves his or her true desires and the underlying reasons for
conflict remain unaffected.
Competition
● uses force, superior skill, or domination to win a conflict.
Compromise
● occurs when each party to the conflict gives up something of value to
the other.
Win-lose
● one party achieves its desires and the other party does not.
Collaboration
● involves working through conflict differences and solving problems so
everyone wins.
Win-win
● the conflict is resolved to everyone’s benefit.
How to Build Cross-Cultural
Relationships and minimize
Behavior
Conflict
Be a good listener
Be sensitive to the needs of others
Be cooperative, rather than overly competitive
Advocate inclusive (participative) leadership
Compromise rather than dominate
Build rapport through conversations
Be compassionate and understanding
Avoid conflict by emphasizing harmony
Nurture others (develop and mentor)
Some Assumptions about
the Win-Win Method
Questions
Are
Welcomed