Академический Документы
Профессиональный Документы
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1 Select a company which has web based B2B applications and study its business
model, strategy and processes. Your repot should cover the following:
o Comment on the value creation for all the stake holders and the reasons for
their competitive success or failure.
The respective Groups will choose companies (or create fictitious companies) as
follows:
o Buy-side (procurement) –
DHgate.com
What's New is a special online wholesale zone where buyers can find the newly
emerging item listings from fast-growing industries. Here great selections of the
most recommended new items and a growing number of trusted sellers who enjoy
a proven commitment to satisfaction.
DHgate is a gateway to China, the world's largest and most diverse market.
This gives you the advantage of having access to a huge selection of items
ranging from MP3 players, cell phones, shoes, clothing, jewelry, camping
gear, etc. The list goes on and on, and they're all at low wholesale prices.
When you make a payment to DHgate, we will hold the payment until you
authorize us to release the payment to the seller.
If the seller accepts the order, he needs to prepare the merchandise within
the specified processing time. Once the merchandise is shipped, you will be
notified with the tracking information by email.
If you are satisfied with the merchandise, please visit "My DHgate" and
click the "Complete Order" link so that we can release the payment to the
seller.
Buying on DHgate is easy and safe. In this lesson, we will take you through the
processes step-by-step.
To begin finding items on DHgate, first decide whether you want to Search or Browse.
Each method has its advantages, depending on what you're looking for.
Search
When you use the Search box, a menu of listings appears. In this view, all listings
have a title, and photos to help you find what you want.
C. Seller Information
You can get the information about the seller in the Seller Information Box. The most
important information is Seller Trust Score. On the right side, you can see the Seller
Trust Score. Click the score to see the comments on this seller left by other buyers.
Click X to close the window.
1. Item cost
Price: Usually you will see a price range, in this case USD 75.38 – 96.90 piece. The
actual price is dependent on the quantity ordered. In general, the more you buy the
more you save.
2. Shipping Cost
Please check the shipping details carefully and pay special attention to:
>Shipping discounts and delivery time
>Shipping methods (UPS, EMS, FedEx, etc.)
For the detailed shipping cost, please click the "Calculate shipping costs"
Then calculator will calculate the shipping cost. You can choose one that best suits
you.
Add to Cart
Now, you can select purchase quantity, item size and add to your Cart.
Visit our help center to get more ideas on how your interests are protected
and why you need Escrow.
2. My Orders
The "My Orders" list all of your DHgate orders. All your orders on DHgate are
archived as per the order status, for example, awaiting payment (2) means you have
two unpaid orders. Click on the link to see order details. DHgate lists your recent
orders in the middle of "My DHgate" page so you can get important information at a
glance.
My Favorites
- If you haven't registered, click "Creat my account" on your right. complete the
simple application and click "Sign up & Check out" button.
The shipping cost & delivery time are different between different shipping methods.
Choose the one that best suits you.
• PayPal
• Credit card
• Western Union
• MoneyGram
Shipment of Item
1) After DHgate has confirmed the receipt of payment, the seller starts to process the
items and ship out items in given processing time.
2) After the items are shipped, the seller submits the shipping tracking number, and
you can track the status online.
3) If your items are too large to hold in one parcel, the seller may put them into
several packages, so please take note whether the sellers have shipped out all that
you ordered.
When you receive the items, please check the items as soon as possible, to make
sure the quality and quantity of the items are right, etc. If all works well, please
complete order and leave feedback for your order.
Disputes
• Report a dispute: You are able to open a dispute on the 4th day after
seller submits the tracking number for your order.
Policies
• If the item is at customs because the buyer has not paid the related
custom duties, or the buyer did not obtain the necessary import license, it is
the buyer's responsibility to pay the customs duties and all related costs.
• If the seller misspelled the address, the seller is responsible for paying
shipping fees and related costs.
1. If a buyer is not satisfied with the received item and likes to get full refund, he
should return the item and provide us with tracking number within 5 business days
after the dispute is submitted to DHgate. Once the seller and DHgate confirm the
delivery of the returned item, refund will be arranged. It's buyer's responsibility to
pay all the incurred shipping fees and custom duties, if any. The seller is responsible
for all custom duties incurred at the seller's country.
When you are going to pay your order, check whether you have available coupon and
check the detailed information about the coupon. If you have coupon, please choose
the coupon code and select the order you want to redeem the coupon.
(*Note: Coupon usage excluding factory's orders)
This course is to provide you with the basic guidance of your transaction behavior on
DHgate. It aims to protect your interest and boost your business.
Hope it will be helpful to your experience on DHgate.
2. Super sellers: All the sellers shown on the product profiles are selected among
the best sellers on DHgate according to strict standards of professionalism,
experience, credibility and others such as English communication skills. You can
compare their prices and services to make the best choice.
Product Reviews
About Product Reviews
As a part of the DHgate.com feedback system, product reviews system enables you
to submit reviews for any products you purchased on DHgate.com to help other
buyers make purchase decisions. For guidelines on how to create reviews and use
this feedback system, please read below.
(Note: These reviews are products-based, not sellers-based.)
Creating Reviews
To post your own review on a product, you must have completed the purchase of this
product. Your review will appear on the product detail page after it’s submitted.
Step 4:
Preview your review and press the “Submit review” button.
Buyer Ratings
Buyer Ratings allow you to share your opinion on the product’s general information
including its quality, features and whatever you think is important, and make a rating
on a 5-star scale. Five full stars indicate the highest level of your product quality,
feature or expectation, and one star indicates the lowest.
Seeing Reviews
Here’s how to see the reviews left by other buyers.
Step 1:
Visit the product detail page of the item on DHgate.com
Step 2:
Click the “Product reviews” tab; you will see a list of other buyers’ reviews on the
product.
Escrow service is a licensed buyer protection system. DHgate will receive and hold
buyer's payment till the transaction is successfully completed. Only after buyer
approves the items received, will DHgate releases the payment to the seller.
It's just safer! DHgate reduces the potential risk of fraud by acting as a third party
that collects, holds and sends a buyer's money to a seller according to transactions
completed on by both the buyer and seller.
• The buyer sends payment to DHgate.com rather than directly to the seller.
• DHgate.com informs the seller to dispatch the item.
• The buyer tracks the delivery of the item by using "My DHgate".
• Once the buyer confirms receipt of the item and press "Complete order" in "My
DHgate", DHgate.com will send payment to the seller to complete the transaction.
• PayPal
• Credit Card
• Bank Transfer
• Western Union
Advantages:
• Payment is traceable. You can trace the status of your payment using your PayPal
account.
• Payment does not require you to use your credit card online (you can transfer
directly from your bank account). DHgate doesn't see your credit card number (it is
safely encrypted through PayPal's server), which limits the risk of unauthorized use.
1-Day Dispatch
1–Day Dispatch is a new default search option available to all DHgate buyers (both
VIP and Non-VIP buyers). It applies to items marked with the icon , which
denotes that your seller must dispatch the item to you within 1 working day upon
your payment confirmation. You can get the tracking number for your order after the
purchase item is dispatched, and there is no extra delivery charge on your order. The
delivery time is thus significantly reduced.
The US/AU Direct Dispatch is a new delivery service available on selected items in
the United States/Australia-based warehouses. When you place the orders marked
with the icon (items stocked in the local warehouse) or (items shipped on
the way), the items will be delivered directly to your door via your local logistics
company. There is free delivery charge on your orders and the delivery time is thus
significantly reduced.
Delivery Options
You can choose whichever method suits you best when you place an order. The following is
a list of the different international carriers available on DHgate, estimated time in transit,
and where tracking services can be located. DHgate is currently working on some more
shipping options, and the day it's available we will tell all our DHgate customers.
Delivery Cost
International shipping costs are based on a combination of the following:
• Weight and dimensions of package
• The location the seller is shipping from (city, state, country or region)
• The location the seller is shipping to (also called the destination country or
region)
Note: Credit card or PayPal cannot be used as a payment method for shipping methods
other than DHL, UPS, TNT and EMS.
Returns of package
• The package is returned for your reason - You should take the full
responsibility if the return is caused by any of the following reasons:
1) You refuse to sign the receipt of the item for your own reason;
2) You cannot be reached by the shipping address.
3. Exchanges
This refers to the case that you return the item, and the seller sends a replacement
to you after receiving the return. For more details please read our return policy in
section 1 and our re-delivery policy in section 2.
Feedback Profile
Introduction
Feedback Profile
Note:
The Feedback Stars/Crowns are symbols of the level of a seller/buyer’s credit. The
higher the Feedback Score, the higher number of Feedback Stars/Crowns.
The chart below shows how each feedback level is represented by stars/crowns. A
Feedback Score of at least 5 earns one yellow star ( ). The number of stars will
increases progressively as the Feedback Score increases. When the accumulated
scores reach 1,000, a crown will be awarded ( ).
The percentage of positive ratings is calculated by dividing the total score value of
positive ratings by the sum of the score value of positive ratings and negative ratings
in the past 12 months.
VIP Membership
DHgate VIP Club is a program that offers a range of services & privileges exclusively
to our most frequent buyers. Each time you trade on DHgate.com, you are awarded
DHgate Scores. The more you trade, the more you benefit.The DHgate VIP
Membership has 3 tiers- Gold, Silver and Bronze.
From September 10, 2009, the new VIP Membership evaluation criteria will
be upgraded with significant improvements (see table below).
To Obtain the VIP Membership
• A refund will be issued for 100% of the purchase price, less shipping
cost incurred in the return. We highly recommend you ship back the item(s)
by a traceable carrier, such as UPS, FedEx, etc.
VIP Items
VIP Items is a search option exclusively available to DHgate VIP members. It is a
great way to find new, high quality and more competitive products provided by
DHgate’s Top Sellers. Based on your search in the preference area, the VIP items
marked with the icon will be listed on the search results page.
DHcoupon Policy
• 1) After you send the completed application to a seller, the status will
be shown in Seller Store Applications.
2) After the seller approves your application, a note will be displayed in
Available Seller Stores tab where you can see a listing of your Seller Store
memberships.
Power Seller
• Meet the average minimum sales requirements of US$1,500 in sales, for two
consecutive months