Hi Earl,

is the network cable connected to where the IM is connected? same network?

> yes, it is connected Lan1

can you please try disconnect inverter from LAN2 and connecte the laptop directly
to LAN2 port please
> done. transferred network cable to lan2 of IM

If it is not possible to carry out the firmware update, check in the Task Manager
([CTRL] + [ALT] + [DEL] --> Start Task Manager) that the "apt-cacher-ng.exe"
process is running. This process is required for the firmware update and is started
automatically with the LCS tool. This process may be prevented from starting, for
example by anti-virus software (e.g. AVG Antivirus). If "apt-cacher-ng.exe" is not
starting, check which application on the affected computer is preventing "apt-
cacher-ng.exe" from starting.

Hi Earl,
Above is the requirement for conducting fw update. I found your computer is missing
the apt-cacher-ng.exe. do you have anti-virus software turned on?
> yes, AV is running now.

can we turn it off

> sure.

> do you want me to just reboot first my unit ?

not sure if that can help, basically when you start LCS, there should be apt-
cacher-ng.exe running on the process task.
might need to try reinstall the LCS tool while having the anti-virus program turned
off.

>ok. give me few more minutes for this one