P19364 Server Analyst, job description

Track/Level: P1 -- Professional entry individual contributor role

Server Administrator Job Description –

 Basic operational knowledge of server technologies of hardware, software and

operating systems, platform installations
 Uses existing procedures to solve routine problems and applies limited judgment
and discretion while responding directly to clients regarding routing request in a
timely manner.
 Collects data, performs basic needs analysis and effectively communicates
results to others within technical area to identify and develop new processes
 Basic working knowledge of server technologies of hardware, software and
Operating systems, platform installations, networking/distributed computing
environments, routing client/server configurations.
 Demonstrates a strong bias towards service, quality and customer satisfaction;
applying information on past experiences and assist other in applying these
lessons to solve problems.
 Fulfills detailed service requests and advanced problems directly with the clients
in a timely manner.

Specific Duties, Activities, and Responsibilities-

 Respond to and resolve server and operating system issues assigned through
the ticketing system
 Partner with senior to identify technical environment issues and implement
solutions to mitigate problems
 Research and determine anomalies within supported software applications
 Update and create technical product trouble-shooting documentation
 Assists in mentoring and coaching entry level teammates
 Consults with Supervisor on complex and unusual problems

Education or Equivalent:
 BA, BS or equivalent job experience
 0-2 years’ experience in an IT infrastructure support position in a large scale
environment.
 Technical certification is desirable.

Knowledge/Skills Requirements:
 Basic understanding of multiple operating systems (Windows, Linux, Unix, etc.)
and technical platforms (Networks, Firewalls, Storage, Virtualization, etc)
 Ability to demonstrate understanding of server administration and network
technology.
 Excellent problem solving skills and ability to make independent decisions.
 Ability to identify, and recommend process improvements
 Knowledge of the following tools is a plus:
o ILO
o Altiris
o Tivoli ITNM
o Service Now
o VMware
 Analyst must have good communication, organizational, analytical, and time
management skills.
 Excellent customer service skills.
 Must be able to respond well to problems or challenges under pressure.
 Ability to work any shift in 24X7 environment
 Proficient in MS Office applications