Rosary College of Commerce & Arts

Navelim, Salcete-Goa

Report on Internship at Radisson Blu Resort Goa

I, Kay Maya Barreto student of Masters of Commerce (Mcom) from Rosary

College of Commerce and Arts, Navelim undertook a summer internship of six
weeks commencing from 9th May to 18th June 2016 work hours being 9:00 am
to 6:00 pm at Radisson Blu Resort Goa, Cavelossim, Salcete-Goa in the HR
department.

During the six weeks of internship period in the organisation as an intern, I

decided to work under HR department where I could understand various aspects
of HR functions and the corporate culture of the five star hotel. My
specialization in Masters of Commerce being Business Management, for
obvious reason I took up internship in HRD program under a well staffed
organization.

In my internship have learnt the different departments in the organisation and

also under gone an orientation where I have gained information of the hotel and
its history. Besides that I have also learnt the use and need of different types of
letters i.e. offer letters and appointment letters, the entire attendance process and
forms of attendance. I also helped my supervisor in computing and processing
employees salaries, leave travel allowance (LTA), provident fund (PF),
employee state insurance corporation (ESIC) and medical facilities. I have also
learnt and done filling of new bank account and PF forms of new employees,
also done the new employee and intern joining formalities, learnt and done the
clearance formalities and also processed experience certificates. Helped in
keeping records of all the new interns and employees and also learnt the
performance appraisal process. I also got a chance to be present during the first
round of interview for the production, front office and housekeeping department
and also small grievance handling situations. Besides that I’ve also done filing
persona documents, scanning and mailing of documents and letters, printing and
photo copying, writing certificates, receiving phone calls, helped in handling
contractors bills (Cafeteria count), staff engagement activities, processing Hunar
Se Rozgar (HSR) scheme and taking candidates for interviews.

It was an absolute worthwhile experience working at the Radisson Blu hotel.

The friendly welcoming staff and the work environment for trainees/ interns
provides a perfect platform to develop and enhance career opportunities. The
experience highlighted my strengths and the areas of improvement. It boosted
confidence to my professional approach, built a strong positive attitude and
taught me the dynamics of team work. My primary objective of this internship
was to observe, evaluate and gather a real life working experience and put the
theoretical knowledge in practice. I am grateful to the entire team of HRD of
Radisson Blu for their unprecedented support to make my working experience
truly rewarding. On completion of this internship period, I acquired knowledge
on the importance of human resource and the different roles enacted by the HR
Manager, Training Manager, HR Supervisor, Senior HR Supervisor, and an
Associate in an organization.

I conclude the report by expressing my gratitude towards Radisson Blu for

having provided me plentiful of experience will help in maximizing every
opportunity to the best of my abilities and knowledge. The internship
experience was indeed a milestone to my academic and professional experience.
The lessons that I have learned will be a valuable one for my future endeavours
as well.

Miss. Kay Maya Barreto

Roll No: R/Mcom 15-04