ALANA HERMAN

phone: 206.407.8875 email: alanajherman@gmail.com

EXPERIENCE
DLR Group | Technical Internship June 2017 – Present
I routinely assist the IT Manager in the maintenance of a reliable, secure, and efficient data communications
network. I frequently produce documentation, oversee scheduling, and maintain inventory and supplies. I have
acquired a strong working knowledge of IT infrastructure, equipment, databases, security systems, and basic
troubleshooting.

Ditto by Simple Matters | UX Designer & Project Manager Feb – March 2017
In this position, I managed the development and implementation of mobile-app redesign project utilizing: data
analysis, market research, user research, and user testing to produce a complete end-to-end redesign and a new
marketing strategy.

General Assembly | User Experience Design Program Nov 2016 – Feb 2017
The UXDI program is a 10-week, 400+ hour immersive course; designed to develop and refine the fundamental
knowledge, techniques, and tools of User Experience Design through hands-on, project-based learning. Through
UXDI, I developed and refined excellent verbal and written communication skills, and a keen analytic outlook; as
well as a passion for research, creative problem solving, project management, and technology.

Aritzia | Sales Associate & Assistant Merchandiser March – Sept 2016

In this position, I elevated my interpersonal skills, and developed excellent multi-tasking and time-management skills,
demonstrating the ability to communicate effectively, collaborate with others, and solve problems creatively.

Slide | FOH Manager 2013 – 2016

In this position, I oversaw the day-to-day operations of the restaurant, demonstrating the ability to evaluate
situations quickly, prioritize tasks, multi-task, coordinate logistics, build trust, work efficiently and effectively in
dynamic environments, and maintain composure under pressure; as well as, the ability to continuously learn and
adapt to new situations and challenges.

EDUCATION
University of Washington BA, Philosophy 2012

Through earning my BA in Philosophy, I developed and refined logic, critical thinking, interaction, and
organizational skills, as well as superior written and verbal communication skills.

In Progress: CompTIA A+ certification, CompTIA Project+ certification, PMI CAPM certification

SKILLS
Project Management, Operations, Logistics, Inventory Control, Agile, Scrum, Technical Writing, Editing, Information Architecture,
Taxonomy, Copy Writing, Copy Editing, User Research, UX Design, Strategy, Personas, Visual Design, Usability Testing, Product
Management, Contextual Inquiry, Formatting, Illustrating, Data Analysis, Market Research, Digital Content, Brand Strategy,
Troubleshooting, VPN, DNS, Network & Systems Administration, Customer Service, Technical Support, Database Management,
Information Systems, Information Security, HTML, CSS, SQL, Sketch3, InVision, Axure, Revit, AutoCAD, MLA, APA, Photoshop,
InDesign, Illustrator, Google Analytics, Microsoft Office Suite, Word, Excel, Detail Oriented, Organized, Creative, Intermediate
Spanish