Satya Shiva Shankar Das

Mobile-+91- 9742874909/9844446757
Email: alokdas@hotmail.com

SUMMARY

Over 11 years of multi-functional IT experience in Incident management , Change management, Client data
protection, DLP remediation ,Identity and Access management, , exception management, GRC.

WORK EXPERIENCE

Company: Accenture Services Pvt Ltd. (Bangalore)

Position: Senior Security Analyst
From: Feb-2012 to till date

Job Profile -

 Lead the team handles L1,L2 and L3 incidents.

 Handled activities related to incident & remediation management process and influenced the product
and project delivery.

 Providing RCA for escalated incidents, investigate with different teams to ensure proper process is
followed up.

 Analyze more than 1000 (p1 to p4) incidents in Symantec DLP enforcer tool on a day to day basis

 Open bridge call with onsite team and client for major incidents.

 Managing day-to-day process issues and escalating the incident resolver groups as required to bring
the resolution of the incidents back on schedule.

 Ensure the team resolve incidents with in SLA.

 Interacting with Problem Manager for flagging new problem tickets based on trending of incidents and
with Major Incident Manager if required.

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  Coordinating with service management team for incident related issues, queries and initial escalations.

 Provided on call support for access related issue.

 Worked on developing and modifying the information security policies and procedures
Document for the client.

 Conduct risk evaluation and profiling for the key applications hosted by the client.

 Ensuring proper documentation, notification, escalation, tracking and follow up of all incidents.

 As a SME provided training to new joiners. Involved in team meetings and suggested improvements and
new ideas to help the team to work efficiently.

 Creating RSA soft token for user to access client network from remotely. Providing VPN access to user
after verifying the compliance requirement.

 Monitoring of disable and inactive user. Handler All the Level of Incident (p1 to p4) & provided support.

 Develops and maintains product knowledge, business and professional skills by participating in on-the-
job and other training courses.

Company: Collabera Technoligies (Bangalore)

Position: Sr. System Analyst
Duration : May-2010 to January-2012
(Client- Accenture)

 Creating AD account, Mail box . Privide access to shared drive folder.

 Creating run book , process documents as and when required.

 Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service
Level Agreement.

 Documents and maintains internal procedural standards relating to support role as required
Enforces policies, procedures, standards, and guidelines globally when working with customer on any
areas Performs periodic operational audits to ensure adherence to standards

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Company: Nag Interiors Pvt Ltd (Bangalore)
Position: System Administrator
Duration : April-2008 to April 2010
JOB PROFILE

 Windows 2003 Installation, Administration & Maintenance.

 Responsible for Installation, Maintenance & Troubleshooting of the Company network.

Company: Prakash Parcel Services (Bangalore)

Position: System Administrator
Duration : October-2005 to March 2008

JOB PROFILE

 Troubleshooting and resolve hardware and software problems, including end user desktop PC’s and
enterprise data servers.

 Technical support, Maintenance and troubleshooting of various dell, IBM, HP and Vaio for the various
customers.

EDUCATION

Academic Bachelor degree in science from Utkal University.

Technical skills: Qulysguard TVM, ITIL, Symantec CCS,Symantec DLP, Symantec messaging gateway, Risk
Fabric, Active directory, Microsoft Exchange,Qualysguard, Quest Change Auditor ,
Technical certification: ISO 27001, ITIL, Qualysguard

PERSONAL DETAILS

Place : BSK 3rd Stage, Bangalore

Language : English, Hindi, Oriya, Kannada,Telegu

Date of Birth: 15th June 1979

Marital status: Married

Date:
Place: Signature