INDEPENDENT STUDY & RESEARCH

On

Study on information technology as a backbone for Business Process

Management system

By

Divyam Goel
A0101916043

MBA Class of 2018

Under the Supervision of

Dr. Anita Venaik

Associate Professor
Department of Information Technolgy

In Partial Fulfilment of the Requirements for the Degree of

Master of Business Administration – General
At

AMITY BUSINESS SCHOOL

AMITY UNIVERSITY UTTAR PRADESH
SECTOR 125, NOIDA - 201303, UTTAR PRADESH, INDIA
 DECLARATION

Title of Paper:

study on Information technology as a backbone of Business process management system

I declare

(a) That the work presented for assessment in INDEPENDENT STUDY & RESEARCH is my

own, that it has not previously been presented for another assessment and that my debts (for words,

data, arguments and ideas) have been appropriately acknowledged.

(b) That the work conforms to the guidelines for presentation and style set out in the relevant

documentation.

(c) The Plagiarism in the paper is 2% ( permissible limit is 15 % )

Date: 6/11/2017

Divyam Goel

A0101916043

MBA – General (Class of 2018)

 CERTIFICATE

This is to certify that Divyam Goel student of Masters of Business Administration – M&S
at Amity Business School, Amity University Uttar Pradesh has completed the INDEPENDENT
STUDY & RESEARCH on “The Dimensions of Reverse Logistics: A Study of the Indian
Organized Retail Environment”, under my guidance.

The research paper has been checked for Plagiarism and is within limits of acceptance.

Dr. Anita Venaik

Associate Professor

Department of Information Technology

Abstract: -
As the todays scenario, business also is not just about following a process but doing it so
efficiently to reduce the cost significantly, so this paper talks about the information technology
use in the business process management system. It is basically help in understand what are the
different technologies such as ITIL libraries used in transforming a system into automated
system, so to increase the efficiency of the whole system and understand what are the main
reasons for its development. A qualitative research is being done and different researches
were analyzed and on the basis of them this paper is being formulated
Introduction: -
Business process management is a very important topic for senior management. This is the process on
which the whole production or service management. It can develop a company or can even devastate a
company in which the process flows. The business process secret lies in its ability to accept new process
and be dynamic to changes so that process can flow easily. It is a process of improvement of business
process.

It helps to create models for the companies to leverage business process management and key for
companies to a successful process. It can have many complexities so that to make process independent
yet interlinked. Companies today not just change the process they need to obliterate the process.

Companies are increasingly changing their process management to move on IT process management i.e.
they are using business process management reengineering process to not only take process on
technology basis but also remove the remaining cluttering process to make the process flow in a manner
that it can easily flow and require least human requirement. Human error is the main error that lead to
big blunders.

As increasing in mobile devices and the need of IT devices is increasing. Companies are increasing the
use of it technology for business process so that it can be used from anywhere. Business owners use to
have a few tools only for business process but now as the IT process are evolving but the process the
business owners have a lot no of tools for the same.

The IT processes are being managed by ITIL libraries so that the process can be managed and these are
the best IT practices in IT processes managed by companies. So these all are not just used by businesses
it is also being used by the government to implement the different strategies as the new government is
implementing GST and other projects as these all are made on IT business process management as GST
the consumers can directly fill the form and can pay their taxes and can also manage their account and
also manage how the different field are being properly filled or not, same in case of passport seva
kendra you don’t need to stand in line to submit the fees or get an appointment, it is just being done
online and all the process we can track

As we know that human is the biggest problem in the way of change, so IT business process mainly deal
in automation which will be needing the least human contact so that the process can go easily, as the
companies take new decision human is the reason who is at risk
But one of the thing to be considered before diving into the processing reengineering is the feasibility
study do you really need the full change or a small change can be done as the feasibility study says you
need to go for it

Some examples of this is Dominos, Passport seva kendra, GST.gov.in etc.

Detail description of steps of Business Process Management:

1.Pick up the process that best addresses corporate objectives, current problems, and feasibility concern

2. Create the complete understanding document of the process:

3. Analysis and decision making on process flow diagram:

4. Modularize the process:

5. Define “Data Structure” and “Execution Methodology” for process:

6. Insert “Interface”, “Validation Process”, upgrade the application to “Enterprise Application”

Benefits of Business Process Management

1. Transparency

2. Process refinement.

3. Centralization of Data

4. Agility
Literature Review: -
1. The Role of Information Technology in the Business Sector by Prof. Krume Nikoloski PhD
talks about business area produces items and administrations for benefit. Data innovation
portrays any innovation used to make, process and spread data that is basic to business
execution. Data innovation is essential to the business division as an administration
apparatus to enhance the handling of data to create products and enterprises for benefit.
Regardless of the extent of your venture, innovation has both substantial and impalpable
advantages that will enable you to profit and create the outcomes your clients request.
Mechanical framework influences the way of life, proficiency and connections of a business.
It additionally influences the security of classified data and exchange favorable
circumstances. The data unrest is clearing through economy. No organization can get away
from its belongings. Sensational decreases in the cost of getting, handling, and transmitting
data are changing the way we work together
2. Factors Affecting Business Process Management System Adoption and Diffusion by
Wenqiong Cui talks about business process management(BPM) is an essential system or
procedure to drive business administration lithely. It is an approach that can influence the
association to accomplish viability and efficiencies through making and improving its
business forms as per its business methodologies, destinations, and necessities. There is
almost certainly that dynamic and adaptable business forms are essential for business
partners. Afterward, business process administration frameworks (BPMS) are created and
intended to help associations to accomplish their BPM objectives and to facilitate business
assets and data streams as a business clever framework.
3. The role of information technology in business process reengineering by A. Gunasekaran
talks about Information Technology in business process reengineering (BPR). BPR was
presented in assembling/benefit businesses with the target of changing the administration
of the store network. In assembling, the nature of material stream decides the sort of data
and choice emotionally supportive networks required to accomplish framework
incorporation and consequently the general adequacy of the framework. A reasonable
model has been created in this paper to show the part of data frameworks in BPR and the
kind of data frameworks required to incorporate utilitarian territories in assembling.
Sledge's (1990) message "Reengineering work: don't mechanize, pulverize" stresses a
radical procedure disentanglement as the best approach to lessen time and cost, and to
take out or possibly rearrange forms, not simply speed them up. There has been gigantic
enthusiasm on the most proficient method to rearrange the procedure and consequently
the data framework required for viable administration of material stream in assembling.
4. Application of Information Technology and Business Process Management (BPM) to
enhance organizational process by Joydeep Chowdhury talks about the continuously
changing business structure and management in IT sector for very optimal and effective
business process and making process so robust that it can easily be ready to handle a
conflict and automate BPM process and it helps to
a- Higher satisfaction of customer
 b- Reduction of operational cost
c- Generating more revenue
d- To avoid failures

5. Business process management and IT management: The missing integration by Fatehmeh

Rahimi talks about business management and its centrality to contemporary associations'

execution requires a particular concentrate on business process administration and IT

administration. In spite of the wide extent of business process administration covering both

business and IT areas, and its significant effect on process advancements, the relationship

between business process administration and IT administration is under-investigated.

Drawing on a writing examination of the capacities of business process and IT

administration structures and discoveries from a contextual analysis, we propose the

requirement for level reconciliation between the two administration capacities to empower

key and operational business

Objectives

1. To find out current scenario of BPMS and compare it with past scenario

2. To find out the technologies used in BPMS

3. To find out what are the factors involved in BPMS

4. To find out what are the future implication of BPMS

IT as a backbone of BPMS
There are two which are considered as a basic concepts or principles which can be efficiently executed
and applied in an organization to help the organization succeed when it comes to Information
Technology

• Link Information Technology Solutions to Overall Business Strategy

• Keep IT Simple

The social connection of a business relationship can be talked about regarding how frequently
individuals from the organizations meet, or how well the gatherings know each other. It is contended
that relying upon the degree of the utilization of data innovation for various trades, the effect on the
social communication designs that are done without data innovation might be impacted. One
contention that could be brought up in the estimating on the impact of utilization of data innovation in
business connections is that the quantity of gatherings, or requirement for gatherings will diminish, as
the utilization of the innovation handles a lot of data trades, i.e. replaces a portion of the individual
trade of data

IT helps in maintaining the data in a proper order it helps in maintaining how the data should be
presented and also helps to retrieve and change data in real time and not to be in a long process for ex
ERP or SAP solutions these solutions help in analyzing the data of how a consumer is acting it helps in
finding pattern in data and helps in analyzing what are the places a company is being lacking in the
process i.e a saying by Michal Hammer “Obliterate Don't Automate”. It means a company should be
cutting down the process which is not useful weather just automating it.

It helps in increasing the efficiency of an individual as the human intervention is reduced the errors are
being reduced, which help in maintaining the process

in spite of the fact that the target of any Information IT specialty unit is the upgrade of current
association's execution - through the change of the nature of administrative choices - without a
satisfactory arrangement amongst IT and Business goals, the fulfillment of the company's dexterity
status is risked, and thus, the odds of accomplishing the IT-Business upper hand are decreased.

The key part of data frameworks includes utilizing data innovation to create items, administrations, and
capacities that give an organization key focal points over the focused powers it faces in the worldwide
commercial center. This makes vital data frameworks, data frameworks that help or shape the
aggressive position and procedures of a venture. So, a key data framework can be any sort sentence of
data framework (TPS, MIS, DSS, and so on.) that helps an association:
1) Gain an upper hand

2) Reduce a focused inconvenience

3) Meet other vital undertaking goals

Data innovation develops as a fundamental resource of current firms' upper hand, since it interfaces all
business capacities and backings administrative choice procedures - both basic conditions for the
fulfillment of the association readiness level.

In any organization, IT dominantly affects upper hands in either cost or separation. The innovation
additionally influences esteem movement themselves or enables organizations to increase upper hand
by using changes in aggressive extension. Watchman (1996) expressed; the IT is influencing rivalry in
three principal ways:

• It changes industry structure and, in this manner, adjusts the principles of rivalry.

• It makes upper hand by giving organizations better approach to beat their opponents.

• It brings forth entire new business, regularly from inside an organization's current operations.

In the most recent decade numerous researchers were attempting to build up its possibility as a
wellspring of upper hand have been concentrating on IT abilities as a wellspring of upper hand.
Overview demonstrates on four distinct connections:

1) IT has an immediate and beneficial outcome on firm execution/upper hand;

2) IT has an immediate and negative impact on firm execution/upper hand;

3) There is no association and no impact amongst IT and firm execution/upper hand; and 4) IT
contingently affects firm execution/upper hand.
• IT as an asset can add to enhanced development and efficiency. Nonetheless, the topic of whether IT
can be a wellspring of upper hand stays uncertain since they found that IT going through was not
connected with upper hand.

• IT capacities have more prominent general gainfulness (firm execution).

 BPM AFFECTING FACTORS

Main Factors Affecting BPM are: -

• Strategic Alignment

• Project Management

• Process Architecture

• Change Management

Strategic Alignment: -

BPM must be lined up with hierarchical technique keeping in mind the end goal to guarantee BPM's
significance and commitment to the corporate long-haul needs. Vital arrangement isn't really a
unidirectional endeavor as in a BPM system must be situated toward the corporate technique; effective
BPM can likewise shape corporate methodology when inventive process plans or enhanced process

execution give a chance to BPM to be an aggressive differentiator. What's more, BPM has turned out to
be a capable means by which to advance plans of action in an incredible number of cases, for example,
through its inventive allotment.

Key to strategic alignment is the esteem evaluation of Business Process Management activities. Jan vom
Brocke and Christian Sonnenberg give an account of this flood of research that has developed over the
previous years. After an exhaustive exchange of the idea of significant worth, the creators show a few
techniques as cases of how to survey the key
esteem commitment of process-related work,
including the return on-process change as a
successful execution measure. Thusly, Markus
Brenner, Andre' Coners, and Benjamin Matthies
present the idea of process capital administration
and outline the approach by methods for a
genuine case from Lufthansa. Keeping in mind the
end goal to actualize the key destinations, the
"right" procedures must be managed in the
"right" way. Systems are required for this reason
to encourage the choice of process and activity. In
the 6th part Constantin Houy, Peter Fettke, and Peter Loos present business process structures. The
article examines and systemizes the different aspects of process structures, portrays and clarifies the
classes of business process structures, and exhibits various excellent process structures. At that point
business process reference models (as one noticeable class of process structures) are introduced in
more detail. The seventh part by Chris Aitken, Christine Stephenson, and Ryan Brinkworth talks about
how associations can expand on business structures so as to order organization particular procedures.
Their outcomes are condensed in a far-reaching structure that may fill in as a beginning stage for
building up an individual corporate process pattern. Contextual analyses from the wellbeing area and
the speculation administration industry, in which the structure is utilized to adjust portrayals of
authoritative conduct to create valuable coordinated behavioral reference models and brought together
process demonstrate sets, are depicted. Their commitment demonstrates that procedure systems must
be individualized for an association's particular setting

Project Alignment: -

It defines with how the whole process is being conducted i.e. what are the constraints in the project and
how those constraints are to be handled by an individual and what can be the further actions to it.

Project management is to accomplish a characterized objective that will change or improve the essential
operation of the business. Not at all like procedures, which make it conceivable to reliably reproduce
similar undertakings, ventures set out to make new items, new methodologies, and better approaches
for working together. Sometimes, ventures start with an inquiry: how might we make a more grounded
notoriety in the neighborhood group? In different cases, ventures have a predetermined target: to
outline and execute a professional preparing program. One thing all activities have in like manner is that
they begin with a thought and – when fruitful – end with a completed item.

Undertaking directors are in charge of sorting out thoughts and making an arrangement to achieve the
objective. They plan and deal with the venture spending plan, assemble an undertaking group, and
figure out what errands are expected to move from beginning to end. Venture directors dole out work
and screen undertaking fruition, and they distinguish dangers that obstruct achieving objectives. They
are in charge of alleviating those dangers to guarantee the venture's prosperity.
Project Architecture: -
This means the whole structure of a business organization of how a business wok and what are
need in the same for that. This is a project structure level in three types Macro, Process level, micro
Macro level is for top level management

Process level is for middle level management

Micro level is for lower level management

Change Management: -
This is one of the most process in an organization i.e. it need to compete with new challenges
coming to its way and adapting in such a way that the organization goals can be meet. Some
frameworks are Kotter’s CM Model and ADKAR. ADKAR is a very famous concept for change
management by Jeffrey Hiatt for ProSci, a world leader in change management.

A- Awareness

D- Desire
K- Knowledge
A- Ability
R- Reinforcement
 Analysis
SWOT
1. Strength
It is an extensive variety of mastery and exceptionally versatile arrangements creating
what many consider to be post manual applications as additional items to their current
applications. This aides in expanding CRM (client relations
Management),BI,SCM,SRM,ELM,PLM,EAM and so on which gives more noteworthy
adaptability and fills the hole for a best of breed approach. They have the most
noteworthy advancement and research spending plan.

2. Weakness
It is difficult to teach people how to completely change the way they use a system as the
human are the biggest barrier in that. It is a costly affair as you need to buy hardware as
well as software for both. It is lacking focus towards SME’s. There is not much solutions
for small scale industries or SME’s
3. Opportunities
A trend towards e-commerce, netcentric computing through implementations of XML,
ASP, Java. It can get many strategic acquisitions and other regions. A great model to
leverage market to increase efficiency
4. Threats
Some process are not ready for automation as it may actually increase the problem, as
implementing Automation in a bad process increases the fault in system

Research Methodology
In this research, we have used secondary research, with the help of old completed researches.
There has been analysis on six research papers and from different company’s sites for the data.
There have been data taken from different books and blogs for other data
 Conclusion
The conclusion to this project is that IT is the need of the todays world weather business or
personal. So, IT is need for the automation of different process i.e. BPMS networking. So,
automation helps in maintaining the process interlinked yet independent, so as to increase the
efficiency and it also maintains to obliterate the process which are not useful and increasing the
complexities without any reason and using new techniques by ITIL libraries which provide the
latest innovations and new technologies in IT. IT also need to check whether it is necessary to
implement the innovation or not.