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To break open entrenched, intractable issues When the team is working in multiple
To create a work climate for others to apply locations or remotely
innovative thinking to solve problems, When a project, under multiple leaders, must
develop new products and services come together by a specific date
IM P ACT O N OT HERS To get quick results from a highly cohesive
team
Risk taking is increased for all IM P ACT O N OT HERS
Effective when team is skilled, experienced, 7. Situational
and self-directed in use of time and resources
T HE ICO N: P AT SUM M IT T
Autonomy of team members leads to high job
satisfaction and increased productivity Former head coach of the University of
5. Pace Setter Tennessee women's basketball team, holds
T HE ICO N: JEFF BEZO S the record as the all-time winningest coach in
NCAA history. Even as new players joined
Founder of Amazon, set the pace for the her team each year, she maintained a
boom in e-commerce by creating a winning record (more than 1,000 victories and
transactional interface that every other online eight national championships over 38 years)
merchant copied—the same people who are by adapting her coaching to her young
now following him to the cloud. players' skills and needs.
Sets high performance standards for self and Links behavior with group's readiness
the group Includes being directing and supportive,
Epitomizes the behavior sought from others while empowering and coaching
W HEN T O USE IT W HEN T O USE IT
When staff are self-motivated and highly Where ongoing procedures need refinement,
skilled, able to embrace new projects and reinvention, or retirement
move with speed IM P ACT O N OT HERS
When action is key and results are critical Can be confusing if behavior changes
IM P ACT O N OT HERS
unpredictably and too often
Cannot be sustained too long, as staff may Can reduce uncertainty as leader adapts
"burn out" from demanding pace behavior appropriately
Results delivered at a speed staff can't 8. Transformational
always keep up with T HE ICO NS: BEN CO HEN AND J ERRY
6. Servant G REENFIELD
T HE ICO N: HERB KEL LE HER
Turned a $12,000 investment and a
Cofounder and former CEO of Southwest correspondence course on ice cream making
Airlines, famously said "the business of into a beloved international treat. They
business is people" and created a company adopted a radical business philosophy
culture that reflects that philosophy. He once dedicated to social responsibility and created
took an interior office with no windows rather a business model that allowed members of
than encourage the traditional view of an their customer community to become
office as a status symbol. stockholders.
Puts service to others before self-interest Expects team to transform even when it's
Includes the whole team in decision making uncomfortable
Provides tools to get the job done Counts on everyone giving their best
Stays out of limelight, lets team accept credit Serves as a role model for all involved
W HEN T O USE IT
for results
W HEN T O USE IT To encourage the group to pursue innovative
When leader is elected to a team, and creative ideas and actions
organization, committee, or community To motivate the group by strengthening team
When anyone, at any level of the group, optimism, enthusiasm, and commitment
IM P ACT O N OT HERS
meets the needs of the team
IM P ACT O N OT HERS Can lead to high productivity and
Organizations with these leaders often seen engagement from all team members
on "best places to work" list Team needs detailed-oriented people to
Can create a positive culture and lead to high ensure scheduled work is done
morale
Ill-suited if situation calls for quick decisions INDIVIDUAL ACTIVITY: 1 HALF SHEET OF
or meeting tight deadlines PAPER – Critical Essay
Why Communication is needed in leadership?