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In this group Assignment, We had a team meeting to discuss which organization to choose so
we share our experience in different environments that we were involved and we found a
common problem between all of us in one organization which is our university.Thus, the main
problem is the difficulties faced by the university and the students to find a proper internship
Therefore, we have finished the first step of finding a problem in an organization which is
Hamdan Bin Mohamed Smart University, then we moved to the second task for our group
project which is conducting an interview with many stakeholders that are involve of three
students that are on their third and fourth year in the university, a member of the Learner
Moreover, as a team we prepared empathy map and opportunity statement which includes the
insights and needs then we prepare the journal map and the potential creative solutions while
brainstorming.
Furthermore, this paper focuses and implement the design thinking process which consider as an
essential step to solve many complex problems that can occur in all organizations.
Thus, it is consider as a framework that assist in bringing new ideas which is creative and
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innovative to solve the problems. Therefore, there are five elements of design thinking process
which are:-
Empathize is the first element or stage of the design thinking process. It’s about understanding
the people, their actions, motivations, and experiences by empathizing and engaging with them.
Also immersing yourself to understand deeply any issue involved. Empathy allows design
thinkers to set aside his or her own assumptions about the world in order to gain insight into
users and their needs. (Teo Yu Siang, 2017). In our case we tried to understand the needs of the
students, and what their insights, experiences, and problems about the internship. After we have
a deeper understanding about the student’s internship issues, we can then find creative solutions.
The second stage is defining the problem, which is can be done properly only after we gather the
observations and the information from the first stage empathize. The goal from this stage is to
define the problem statement, which is also called (POV) point of view. Problem statement is
mainly about the student’s needs. Then the third stage ideate, we start to think out of the box and
generate ideas and solutions of the problem we defined. Also, brainstorm creative and realistic
ideas and solutions. In Prototype st age, we build real, tactile representations for a subset of your
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ideas. (Sarah Gibbons, 2016). It’s the experimental stage that shows which solution is the best to
implement it. The last stage is to test the solutions and ideas we chose in the porotype stage and
check if it fit and meet the needs of the students. Then by using feedback from students we can
see if the solutions were creative and helpful or not, and see if we can improve them. Like We
will have creative solutions for the students who face issues with their internship , and then get
the feedback from them if the solutions worked with them or not.
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Interview Questions
Interview 1
The first interview was conducted with a fourth year student “Sara Qarooni”, Student
Email:2000006999@HBMSU.AC.AE .
Good Morning Sara, Thanking for doing the interview and for your precious time.
Sara: It is my pleasure.
Sara: Sure.
Firstly, what type of problems you suffer from as a fourth year student?
Sara: One of the problems I suffered with this year is finding an internship place. Hence, I found
it very difficult to find an internship place by myself and the university LRM was unable to find
for me an internship.
Secondly, how was your communication with the Learning Management Relationship? And
when did you communicate with them regarding the internship?
Sara: - In fact, as students in Hamdan university we have a good communication with all the
departments thanks to the Smart Campus. However, I have communicated with the learning
relationship management in November so they can start searching for me an internship for the
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Thirdly,have you tried to search an internship by yourself?
Sara:Yes, Of course, I did my best and searched and applied everywhere but I was unable to find
a proper internship. However, after a long time of searching and due to the help of my relatives I
Fourthly,did you benefit from your internship? Have you learned a lot?
Sara : Well, I learned a little and it was not enough for me, I believe if the university was able to
find an internship for me and some other students we were going to learn more due to agreement
and the respect that the internship place have for the university.
Fifthly, why do you think the university did not find for you an internship?
Sara: Well, I think the university is not connected to many places except government sector
which does not provide internship for everyone. Also, I think that the learning relationship
management starts searching for students late, since I received the an email from LRM that I can
request them to find for me an internship three weeks before the new semester which I founded
a short time.
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Say : Think :
1- She have difficulties in finding 1- She thinks that the university will find
internship. her an internship.
2- The learner relationship management
was not that helpful. 2- She thinks that she was unable to learn
3- She was unable to learn enough from enough and implement what she took
the internship in university in real hob environment.
Do: Feel:
1- Search for internship and apply 1- She felt frustrated that she was unable
through the internet. to find internship and the university
was fining difficulties.
2- Communicate with the LRM to see
2- She felt scared that it may constraint
what’s their progress in finding
internship. and postpone her graduation.
Opportunity Statement:-
Sara needs a way to depend on herself somehow to find a good opportunity of internship to learn
more about her major, unexpectedly in her university, they were unable to find a suitable
internship for her.
Short Summary:-
Sara contacts to the LRM who is responsible to find an internship for students in the university at
the end of fall semester. Thus, due to the short time that the LRM ask for they were unable to
find internship for Sara. Therefore,Sarawas sacred that it will postpone her graduation and she
Started applying for internship positions and asking friends and family to find an internship for
her.
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Interview2
The second interview was conducted with a fourth year student Manal Be Eshen (Email ID:
200006944@HBMSU.AE.AE.
Manal: Most welcome, I’m glad that I will be part of your project.
Manal: Sure.
Firstly, what kind of problems are you suffering from in your fourth year in the university?
Manal: As a fourth year student in HBMSU, I suffered from finding an internship place. Thus, I
have applied for the internship in summer for the fall 2016 semester and still I was unable to take
the course in the fall semester. We as students, always try to search an internship by ourselves
and at the same time ask the university to find an internship, unfortunately I found an internship
in the summer 2016 but our university does not provide the course in summer semester. Thus, I
have lost the opportunity in summer and I was unable to find for myself in the fall 2016.
Secondly, how was the process of applying the internship in our university? What do you think
about it?
Manal : The process of applying an internship in our university start with informing the Learner
relationship management about it which they request it before three weeks of upcoming semester
that you will join the course. Thus, the learner need to contact with the LRM Via email or Phone
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to inform them so they can start searching. However, I believe that three weeks are very short
time for the university to find internship for everyone. Also, we need to fill the internship form
and get the signature from the internship place supervisor, Internship supervisor and our advisor
(After finding the internship place to register the course) which I consider a long complicated
process.
Thirdly, what was the role of your advisor and how helpful was he regarding the internship?
Manal: My Advisor does not have vital role when it comes to the internship. Thus, the only thing
is that my advisor guide me in how to apply for internship and how to fill the form and inform us
Manal: In fall2016, the university found for me a place for internship, however, the place was
not suitable which allow them to terminate me. Thus, I was unable do my internship in fall 2016.
Fifthly, How much are you going to rate LRM out of 5? And what is your suggestion to improve
Manal: In my Opinion, I would rate the LRM 3 out 5. The learner Relationship Management
department in our university do many other services for students more than finding internship.
However, I wish if the LRM start the process of finding the internship earlier such as, before the
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Say : Think :
1- She communicates with both the 1- She feels insecure about her
advisor and the LRM about the graduation in her fourth year.
internship process.
2- She applies for internship positions 2- She feel frustrated due to inability to
and send emails find internship.
Opportunity Statement
Manal needs a way to learn how to apply, search and prepare herself for the internship. Thus , she
applied a lot but she was not accepted many times m Unexpectedly there is less communication with
LRM and Manal which was shown when Manal was able to find an internship in summer but she was
unaware that university does not provide the internship course in summer.
Short Summery
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Manal was able to find an internship in summer but she lost the chance because the university does not
provide the course during the summer. Thus, Manal searched for fall semester and the university was
unable to find a suitable internship for her major which made Manal wait for another semester to take
Interview 3
The third interview is one of the senior learners from HBMSU “Mona Abdelghani, Email ID :-
200004127@HBMSU.AC.AE
Mona:Welcome.
Mona: Sure.
Firstly, what was the problem you faced in your last year in the university?
The university didn’t provide me with the place to take my internship period there,and even
when I searched and chose a place for my internship by myself, they didn’t want to contact with
the company and the employee who was responsible for the internship in the university get angry
and told that it need time and you should have told me before. He told me that he need at least
two months to find a place for my internship and I should have told him before.
Secondly, why did the internship place rejected the university request for your internship?
Thirdly, Do you think the role of the university was Vital in Finding internship for you?
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No, at all because I found the company for my internship by myself.
To be more honest with students about the learners' issues, and be faster with the internship
issues.
Say : Think :
Do: Feel:
Opportunity Statement
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Short Summery
Interview 4
The Fourth Interview is conducted with a member of the learners Relationship Management,
The earlier you start the search the better it will be, there are students have problems with
their internship because they came to us before 2 weeks to find for them companys.
2- What type of difficulties you face when you search internship for learners?
3- How does the university management collaborate or assist you in finding internship for
learners?
5- In your opinion, how can you enhance the process of finding an internships for students?
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Say : Think :
Do: Feel:
Opportunity Statement
Short Summery
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Interview 5
4- What difficulties does the university find when they search internship for students?
5- Do you think the university should enhance the process of registration for the internship?
6- Do you think that university should collaborate with other organizations regarding the
internship?
7- As an instructor of internship course, what common problem you find while students do
Interview 6
The sixth interview was conducted with a fourth year student “Yassin Zammam”, Student Email:
2000006999@HBMSU.AC.AE
We didn’t have a chance to chat with Yassin, so he emailed us with his answers.
Firstly, what kind of problems are you suffering from in your fourth year in the university?
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Actually, my problem that I face it in the fourth year is to find a suitable company to do my
internship.
Secondly, how was the process of applying the internship in our university? What do you think
about it?
Actually the process of applying the internship was not easy because you have to ask a lot of
company and you have to go and get the approval from them and then give it back to the
university, and I think it should be easy because this is the responsibility of the university.
Thirdly, what was the role of your advisor and how helpful was he regarding the internship?
The role of my advisor is to help me to fill the form of the internship and give me some
instruction about the internship but actually he told me go and let the LRM help you.
Actually after all this suffering I told my father if I can join his company and do the internship
and he accepted, after that he gave me the approval and I give it to the LRM.
Fifthly, How much are you going to rate LRM out of 5? And what is your suggestion to improve
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I'm going to rate the LRM 3 out if 5 because the LRM didn’t find for me a suitable company and
they didn’t give the instruction of filling the form and this is forcing me to ask my friends who
Say : Think :
Do: Feel:
Opportunity Statement
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Short Summery
Interview 7
The seventh interview was conducted with a fresh graduated student “HawraaOssely”, Student
Email: 2000006999@HBMSU.AC.AE
Firstly, what was the problem you faced in your last year in the university?
Firstly, The problem I faced in my last year in the university was to find a suitable place for my
internship, which I didn’t find any place actually because the university was struggling to find a
good place for me and other students . its not just me last semester who didn’t find a place its
Secondly, why did the internship place rejected the university request for your internship?
Secondly, I rejected the place they just found a one place for me and it was very far from home it
will take almost two hours to reach the port place so I reject it and they fail to find another place
for me.
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Thirdly, Do you think the role of the university was Vital in Finding internship for you?
Well actually the university did not succeed in finding a place for my internship so I didn’t think
Fourthly, how did the university help you in overcoming your problem which can constraint your
graduation?
They just instead of taking an internship they gave me an elective course, so just to be able to
take the credit hours and to complete my graduation or the hours that’s needed from me in order
to graduate.
Just to be more honest with some students if they didn't find a place from the beginning just to
tell them to be aware and to start looking for another option from their side. it's not like honest to
come to students and just tell them yeah wait for us we are looking for a place for you don’t
panic or something we will find a place for you, because this is what I faced when I just came. I
was outside of the country and when I reached university and there are only next day will be the
add and drop period.and I just knew that I don’t have any place for my internship and the last
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Say : Think :
Do: Feel:
Opportunity Statement
Short Summery
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Journey map
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Project journey map
Solutions :
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Conclusion :
References :
Gibbons, S. (2016, July 31). Design Thinking 101. Retrieved February 19, 2017, from
https://www.nngroup.com/articles/design-thinking/.
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