BOLDplanning Inc.

Announces Hiring of Karla O’Grady as Customer Success

Manager

Nashville, TN, January 31, 2018 --(PR.com)-- BOLDplanning Inc., the leading developer of online
solutions for Emergency Operations Planning (EOP) and Continuity of Operations/Government Planning
(COOP/COG) and Hazard Mitigation Planning (HMP), announced today the addition of Karla O'Grady to
its growing, Nashville, TN-based team as Customer Success Manager.

O'Grady will play a key role in building the newly launched Customer Success program. The goals of the
program are to elevate company-client communications, orchestrate planning and training activities and
ensure every BOLDplanning customer reaches their preparedness and compliance goals.

O'Grady brings to BOLDplanning more than 15 years of experience in client relations and customer
service. She previously served as Client Services Liaison - Implementation Specialist for Coyote
Analytics, where she was responsible for maintaining client relationships to ensure project success and
client satisfaction. Prior to this, O'Grady served as Customer Account Specialist for United Waste
Solutions where she was responsible for a wide range of customer care duties.

Fulton Wold, President of BOLDplanning, said of the hiring, “We are fully committed to providing our
customers with a rewarding and valuable experience. Karla brings to the table the type of attitude,
demeanor, experience and competence I'm confident our customers will truly appreciate.”

O'Grady said, “It's refreshing to work with a company that sees the value in their customers' success and
wants to grow relationships. My professional values are right in line with BOLDplanning, and I feel
extremely lucky to have this opportunity to align my talents with BOLDplanning's mission.”

O'Grady holds a B.A. in Education and Psychology from Metropolitan State University in Denver,
Colorado.

About BOLDplanning Inc. / www.boldplanning.com

BOLDplanning Inc.
4515 Harding Pike #325
Nashville, Tennessee 37205
615.469.5558 / info@BOLDplanning.com

Media Inquiries: Rick Wimberly (rick@boldplanning.com)

BOLDplanning Inc. is the preeminent developer of online software for Emergency Operations Planning
(EOP), Continuity of Operations/Government Planning (COOP/COG), Business Continuity Planning
(BCP), and Hazard Mitigation Planning (HMP). The company's comprehensive online platform walks
planners through each step of the continuity and emergency planning process, becoming the central
resource for an organization's plan development, training and ongoing maintenance. Its support team is
unrivaled in its knowledge, experience and planning certifications.

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The BOLDplanning approach provides an unparalleled platform for both the public and private sector,
making the critical process of contingency planning easy and efficient. Currently, BOLDplanning is the
solution of choice for more than 9,300 organizations.

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Contact Information:
BOLDplanning Inc.
Lorin Bristow
615-504-8914
Contact via Email
boldplanning.com

Online Version of Press Release:

You can read the online version of this press release at: https://www.pr.com/press-release/743024

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