Project Name

PM with Contact details

BUH with Contact details
Corp Finance Clearance
ODC confirmed by Admin
No of Users
SPOC from Project team
IT SPOC
Project / Engagement MSA and SOW
Infosec Clearance
Isolated ODC/Integrated ODC
HW/SW requirement with user seat mapping
ISMT and Backup Strategy Forms shared
RFC
DR/BCPlan
Tentative Project movement date
Issues/Concerns if any
Project movement sign off after completion
S.No Category

1 Project

Connectivity
2 Requirement

System/
Application
3 Requirement
 DR / BCP
4 Requirement

Voice
5 Requirement

Hardware and
Software
6 Requirement
 Security
7 Requirement

8 Others
 IT Services Project Requirement Gathering Questionnaire.

Questionnaire

What is the Scope of project work (development, QA / Testing, Support etc) to be done from Offshore?
What is the duration of the project?
BUH Name/Email ID
PM Name/Email ID/Phone Number
is this requirement for a confirmed Order or for a RFP?

Mention Number of Resources in this engagement and Resource working hours in this project?
Is 24/7 HCLT IT support needed? [HCLT provides standard business day support(9am- 7pm) and provides
emergency support(24x7) for mission critical services. For certain sites based on the business requirements this
can be extended subject to funding]

is Customer looking for setting up a dedicated ODC infrastructure or integrated ODC infrastructure? Please
comment on Physical and Logical isolation required in this engagement.

What are your Project's Connectivity Requirements - VPN or Dedicated Connectivity or both?[We suggest to go in
with multiple modes of connectivity to provide enough redundancy]

Do you require dedicated connectivity (IPLC or Internet Link- shared / premium) in this project?
If IPLC then termination address at Customer end is required?
If IPLC, who will place the order for the link? Will we be using our own IP address or are we using customer's IP
addresses?
If dedicated connectivity is needed, provide complete Data Center (minimum two DC's) address of customer
including telephone nos and PIN code?
Do you require 100% backup connectivity requirement in your project?
What is the bandwidth requirement in your project?
What is the proposed type of authentication to be used in this project (username and passwords, two factor
authentication etc)

Is 24/7 support available at Customer end in terms of any connectivity failure of vpn failure?
IF Yes,Contact details.
Do we have need for supporting customer during non-Business hours from home? If yes,
please share the number of users required to support

What is the VPN Infrastructure available at Customer End? ( Pl. mention Make and version)

Can HCLT use their vpn infrastructure to establish site to site vpn with Customer end VPN infrastructure?
If answer to previous question is no then will customer ship their vpn device to HCLT to host it in their network? Pls
mention vpn make, model etc and will it be pre-configured?
What are the possible applications to be used / accessed across the link? Will the applications work on links with
latency of 300 to 400 ms?
Where all these customer applications is hosted?
Is all applications hosted in one region or is it spread across multiple regions?
Number of users who require access to this application across the link?
Is offshore replicated environment is also a requirement in this project?
Do you foresee any requirement for doing data replication across the link?
For proprietary applications, more details on the application is needed?
Is there requirement for doing large file transfers using the link in your project?

Name the type of application access provided to the Offshore team - Citrix based / Terminal based / Client-server
based application access? [We recommend citrix mode of access when the applications used over the link are
demanding in nature on the network subjected to the feasibility of running applications on citrix environment]
is there requirement to do bi-directional application access in this engagment?

Is SAN / NAS requirement (large storage) is in the scope for this project?. If yes state the requirements
Mention Backup Requirements?

Scope for DR / BCP requirement in project

If DR / BCP service is required then state all your DR / BCP requirements?

Scope for Voice Requirement in this project?

Hardware / software based voice requirement?
Mention the user to phone ration required?
Mention the anticipated call volume during peak hours and normal hours?
How critical is voice service for the engagement?
Will customer be interested in extending the existing VOIP server to offshore for onsite
so that offshore phones can get registered directly to the onsite VOIP server?

Mention the Server Hardware Requirement?

Is hardware requirement can be taken rental or only to be
purchased?
Mention the OS requirement?
Mention the list of applications to be used in this project?
Mention the number of licenses required for each application?

Who will be providing the licenses for the applications and OS to be used in this project? [please note if the
applications/OS are propriety in nature then customer has to provide the necessary product/security updates. Also
if the applications/OS requires any key code/authorization code for updation,then customer has to share the
relevant information to update the systems]

Does the project need any dedicated infrastructure servers(Domain Controller,Fileserver etc)
Does the project require redundany in hardware.(eg:Server redundancy,Network equipment redundancy)

Is there any specific customer security requirement to be adhered?

Share copy of MSA / Contract / SOW documents with ITS / InfoSec team?
Is there any recommendation for usage of specific security system in the project? If yes, state the product and
vendor.
Who will provide Security systems for protecting the project infrastructure?
For customer communication via email, is encryption mandatory?
Please explain the Customer Incident Handling Process?
Is Internet access permitted?

Can a Call between HCLT IT and Customer IT team to understand any other specific requirement be scheduled?
Who will be the IT contact point from customer's side?
In this section, you may provide additional inputs that you may have for this requirement
with ITS?
Customer / Project Team
Feedback ITS / InfoSec Feedback Remarks
Sl No: User Name SAP Code
User email ID Access Card Number User Contact no:
User Seat/Workstation no: Hardware Requirements Software Requirements
Type of connectivity required? Admin Access requirement
Justification for Admin Access Remote Access requirement
STD/ISD code required or Not for Cisco
Phones? Addn IT requirements if any
 Project folder requirement PM Remarks

1 Update ISMF 013 - Information Access Request Form

2 Update ITSF006-Backup Strategy form
3 Project Folder Approximate Size

General Information
1 Please note that by the limit of 20 GB/ project folder. In case more storage required, Projec
2 No storage of PST, EXE, Movie files allowed in the server
3 Changes will be carried as per the change Management specified in the form
4 Changes will be made only after the approval of PM
5 Please allow atleast two day notice for the access updation
6
 ITS Remarks

ITSF006-Backup
Strategy form.doc

InformationAccess
e storage required, Project needs to go for dedicated server storage Request Form- ISM

in the form
 ITSF006-Backup
Strategy form.doc

InformationAccess
Request Form- ISM
Network Requirements
Y:\MS\Project
Movement\RFCNE

Security Requirements