Care Home Pers CP Ug

™
Care@Home
PERS
Control Panel
User Guide
ESUG05008
Version 3.6
September 2014
Legal Notice
Usage of this document, and all information (including product information) provided within, are subject to the following terms and conditions, and all applicable
laws. If you do not agree with these terms, please do not access or use the remainder of this document.
This document contains highly confidential information, which is proprietary to Essence SmartCare Ltd. and/or its affiliates (hereafter, "Essence"). No part of this
document's contents may be used, copied, disclosed or conveyed to any third party in any manner whatsoever without prior written permission from Essence.
The information included in this document is intended for your knowledge and for negotiation purposes only. Essence makes no implicit representations or
warranties with respect to such information.
The information included in this document is subject to change without notice. Any decision to rely on the information contained herein shall be at your sole
responsibility, and Essence will not accept any liability for your decision to use any information or for any damages resulting therefrom.
Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above
disclaimers, exclusions, or limitations may not apply to you.
By using the information contained herein, you agree that the laws of the State of Israel, without regard to principles of conflict of laws, will govern any dispute of
any sort that might arise between you and Essence regarding the information contained herein, and any such dispute shall be settled exclusively in the competent
courts of Tel Aviv-Jaffa, Israel.
All registered or unregistered trademarks, product names, logos and other service marks mentioned within this document are the property of Essence, or their
respective owners. Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right, either express or implied,
under any patent or trademark of Essence or any third party. No use of any trademark may be made without the prior written authorization of Essence.
This document and all of its contents are protected intellectual property of Essence. Any copying, reprinting, reuse, reproduction, adaptation, distribution or
translation without the prior written permission of Essence is prohibited.
Please check your End User License Agreement (EULA) for terms and conditions.
© 2014 All rights reserved to Essence SmartCare Ltd.
For more information, please contact: Essence SmartCare Ltd.

12 Abba Eban Avenue,
Ackerstein Towers Bldg. D
Herzliya Pituach, 4612001 Israel
www.essence-grp.com
Tel: +972-73-2447777
Fax: +972-9-7729962
Table of Contents
Table of Contents
1. Product Description ........................................................................................................................................................4
1.1. Features ............................................................................................................................................................ 4
1.2. Monitoring Activities ...................................................................................................................................... 5
2. Operation Summary........................................................................................................................................................8
2.1. Emergency....................................................................................................................................................... 8
2.2. Safety 8
2.3. Activity .............................................................................................................................................................. 9
2.4. Front Panel Features ...................................................................................................................................... 9
2.5. Removing the Bottom Cover ...................................................................................................................... 11
2.6. Bottom Panel Features ................................................................................................................................. 12
2.7. Installing the SIM-Card ................................................................................................................................ 12
2.8. Installing the Backup Battery ...................................................................................................................... 13
2.9. Connecting the Power Adapter ................................................................................................................. 14
2.10. Securing the Power Adapter Cube ............................................................................................................ 14
2.11. Telephone Connections.............................................................................................................................. 16
2.12. Adding a Peripheral Device ......................................................................................................................... 16
2.12.1 RF Signal Strength .................................................................................................................... 17
2.13. Erasing Peripherals and Resetting to Factory Defaults ......................................................................... 18
3. System Operation .......................................................................................................................................................... 19
3.1. Standby Status................................................................................................................................................ 19
3.2. Emergency...................................................................................................................................................... 19
3.3. Activity Timer ................................................................................................................................................ 20
3.4. Speakerphone............................................................................................................................................... 20
3.5. Trouble Conditions ....................................................................................................................................... 21
3.6. Programming Parameters ........................................................................................................................... 21
3.7. Installer's Worksheet.....................................................................................................................................22
Appendix A Terms, Abbreviations and Acronyms ........................................................................................... 23
Appendix B Technical Specifications .................................................................................................................. 31
Appendix C FCC Compliance............................................................................................................................... 32
Appendix D End User License Agreement and Terms & Conditions .......................................................... 33
Appendix E Care@Home™ System Terms of Use ............................................................................................ 36
Care@Home™ PERS Control Panel User Guide 3

Product Description
1. Product Description
The Care@Home™ PERS system is designed to provide on-demand emergency assistance in a safe and
discreet manner. The heart of this system is the Care@Home™ PERS Control Panel (CP), which is an immediate
response, control device designed for personal emergency applications.
This manual describes the installation and operation of the Care@Home™ PERS CP and should be given to the
homeowner.
The Care@Home™ PERS CP is offered in two distinct versions:
n Wired communication via a telephone line – the PSTN version
The Communication channel between the CP and the Monitoring Station is via a standard telephone
network Public Switched Telephone Network (PSTN).
n Wireless communication via a cellular network – the Cellular version.
The Communication channel between the Control Panel and the Monitoring Station via a cellular
network
An emergency alarm may be triggered by pressing the large EMERGENCY button on the front of the Control
Panel (CP), or by pressing one of the wireless EMERGENCY button peripherals.
Following an emergency alarm:
n PSTN version
The emergency alarm initiates a 2-way verbal conversation with the Monitoring Station
representative to assess the event and provide the proper response.
After the conversation disconnects, the CP opens a programmable time slot enabling the Monitoring
Station to call back and get an immediate response.
n Cellular version
The CP opens a 10 minute time slot enabling the Monitoring Station representative to call and
receive an answer automatically to assess the event and provide the proper response.
After the conversation disconnects, the CP opens a programmable time slot enabling the Monitoring Station
to call back and receive an immediate response.
1.1. Features
The Care@Home™ PERS Control Panel (CP) has the following features for ease of operation:
n The EMERGENCY and RESET buttons on the CP are molded with Braille characters for ease of
recognition by visually impaired users
4 Care@Home™ PERS Control Panel User Guide

Product Description
n A built-in high volume speaker plus a very sensitive microphone

n Support for both half and full duplex conversation modes.
n Visual indications (flashing lights), audible (beeps and sirens) and vocal (voice) announcements
generated by system alarms and statuses.
Within the premises, the CP can communicate with up to 64 wireless peripherals. Alarms triggered by these
peripherals, as well as status reports, are sent from the CP to the Monitoring Station according to the status of
the peripheral.
Certain environmental occurrences may trigger the alarms:
n Fire alarm - triggered by the smoke detector
n Extreme temperature alarm – triggered by any of the peripherals
n Open door or window alarm – triggered by the magnetic sensor
1.2. Monitoring Activities

Monitoring activity within the premises is possible by applying specific features:
n Activity Timer
Up to two (2) programmable activity-detection periods may be set for the Control Panel (CP) by the
monitoring station.
The detection-periods monitor activity within specific time slots during the day. This feature may be
enabled or disabled by the user.
When enabled; a blue LED ring lights up around the EMERGENCY button. If this function is disabled,
the blue LED ring remains off.
Fifteen (15) minutes prior to the end of the session, the CP beeps and displays a blinking blue LED
ring. To stop this warning and reset the activity timer, press the RESET button on the CP.
If during an activity period, you press the EMERGENCY button on the CP or on one of the
EMERGENCY button peripherals, it generates an alarm.
This action also resets the activity timer. But you should not use it for this purpose. Instead, use the
RESET button on the CP.
If no activity was detected during the session, the CP initiates an Inactivity Alarm, which is reported to
the Monitoring Station.
n Inactivity Timer
If no activity from the CP or any of the peripherals is detected within a pre-programmed period, the
CP generates an Inactivity Alarm, which is reported to the monitoring station.

Product Description
This is an additional layer of assurance, provided by the system, that monitors user activity within the
premises, utilizing its peripherals.
This feature is activated by the Monitoring Station and provides no visual or audible indications to the
monitored user.
The CP may also be configured to function as a speakerphone. When the telephone rings, the user
may press an EMERGENCY button, on the Control Panel or on one of the wireless peripherals, which
initiates a full-duplex conversation with the monitoring station.
Terminate the call by again pressing the EMERGENCY button.
n All the wireless peripherals are supervised. The peripherals send periodic reports to the CP showing
their status. The possible statuses are:
˜ Low battery
˜ Tamper
˜ Temperature
The portable EMERGENCY button is an exception since it may be configured as non-supervised.
n Trouble Conditions
The Control Panel may indicate trouble conditions by beeps and/or vocal announcements. Reports
are sent to the monitoring station.
The CP can route calls to up to 13 different telephone numbers or IP addresses. In addition, the CP can filter
the type of messages that should be delivered to each number.
This feature significantly enhances both the communication channels redundancy and message handling
efficiency.
The CP has a power adapter and a rechargeable backup battery to ensure 24 hours of uninterrupted
operation, in case of a power outage. The CP also monitors and reports if there are battery malfunctions
including low battery.
NOTE: An ON/OFF switch, at the bottom of the CP, enables the user to turn the device
off for storage or while away from home for long periods of time. This prevents battery
discharge and false alarms being sent to the monitoring station.
The Essence Control Panel (CP) device model identification number is ES6502HC.

Product Description
Figure 1 – The Care@Home™ PERS System Overview

Operation Summary
2. Operation Summary
The Care@Home™ PERS Control Panel (CP) can communicate with up to 64 wireless alarm triggering
peripherals. The peripherals have the following functions.
n Emergency
n Safety
n Activity
2.1. Emergency
The emergency peripherals are panic buttons that come in two types,
n A portable version (ES700EP)
n A stationary version (ES700SPB)
The portable version is completely waterproof and may be carried as a pendant or strapped on the wrist.
To sound an alarm, press the EMERGENCY button on the CP or any of the emergency peripherals. The CP
sounds an alarm and sends a report to the monitoring station, initiating a 2-way verbal conversation with the
Monitoring Station representative.
NOTE: Activation of Emergency operations is allowed only 30 seconds following

establishment of a cellular connection to the CMS (verified by the Communication
indicator turning green) and pending registration of the CP by the CMS.
2.2. Safety
The Care@Home™ PERS system can also sound an alarm that reports about specific safety conditions, such as
fire within the premises.
In case of fire, utilizing the Essence Smoke Detector (ES700SK2), the system can provide an early warning
when enough smoke is detected indicating the possibility of fire. The ES700SK2 features an internal siren
supporting independent smoke alarm operation.
NOTE: For compliance with the UL 985 and ULC-S545 standards, the ES700SK2 Smoke
Detector must be part of the Care@Home™ PERS system.

Operation Summary
2.3. Activity
The Care@Home™ PERS Control Panel (CP) monitors the user activity within the premises, utilizing the motion
detector (ES700PIR) and the window/door magnetic sensor (ES700MGLS). It initiates alerts when no activity is
detected. To monitor activity use the Activity/ Inactivity Timer feature described in the section ?1.2,
Monitoring Activities.
In addition, utilizing the window/door magnetic sensor and a timer, the Control Panel can be configured to
monitor and alert upon doors/windows (usually – the front door) left open. However, the System has not
been evaluated for burglary protection.
All of the peripherals in the system support temperature measurements thus enabling system alerts upon
extreme temperatures within the premises.
2.4. Front Panel Features Reset button

The RESET button has multiple functions:
Speaker n Resetting the Activity Timer
Emergency Button
n Press to initiate an emergency call n Cancel an active alarm report in progress
n Press during ring for speakerphone n Clears reminders
n Press when using speakerphone to n Stops Trouble Beeper

disconnect
Activity Timer and Pairing Indicator

(the ring around the EMERGENCY button)
Power Indicator
Communication Indicator
Trouble Indicator
Microphone Pairing Button

To add new peripheral
to the system
Figure 2 – The Care@Home™ PERS Front Panel

Operation Summary
Type Symbol Display Meaning Type Symbol Display Meaning
Control Panel or
AC power
ON ON peripherals
connected
malfunction
Power Battery Trouble
Blinking
operation Red
Green Blinking Supervisory lost
OFF No power
Communication
ON ON Timer is ON
available
Active
Green Blinking OFF Timer is OFF
transmission
No SIM-card for Activity Timer expires in
Communication ON cellular Timer or Blinking less than 15
communication pairing minutes
Red Blue (ring) Circular Time-slot for
Blinking GSM RSSI
run Pairing
Blinks
Active Pairing
ON three
conversation succeeded
Orange times
Message
ON
acknowledged
ON (for
Unacknowledged
Reset three Button pressed Emergency Blinking
Orange pressed button
Seconds)
Red
OFF Idle
Table 1 – The Care@Home™ PERS Front Panel Indicators

Operation Summary
2.5. Removing the Bottom Cover

To expose the Back Panel of the Control Panel, pull the tab while pressing from the inner part (power switch
cavity) and remove the Bottom Cover.
Figure 3 – Removing the Bottom Cover

Operation Summary
2.6. Bottom Panel Features
5VDC/2A Plug-In
Power Switch Power Adaptor
3.7VDC/1.4A/Hour
Backup Battery
Test Button and Mini- SIM-card and

USB connector (serial) Socket
for Local Programming
Figure 4 – CP Back Panel Features
2.7. Installing the SIM-Card

Remove the bottom cover of the Control Panel (CP). The backup battery is exposed as well as the place to
install a SIM-card for CPs that use wireless. Insert the SIM-card, with its contacts face down, as illustrated in
Figure 5 below.

Operation Summary
NOTE: Refer to the graphic representation of the SIM-card engraved onto the plastic
bottom of the cavity, next to the socket, for accurate installation.
Figure 5 – Insertion of the SIM-card
2.8. Installing the Backup Battery
WARNING! The power switch must be turned OFF prior to the installation of the
Backup Battery and the Power Adapter
Once the bottom cover of the Control Panel (CP) is removed, the battery’s cavity is exposed to allow
installation of the Backup Battery, as follows:
Figure 6 – Insertion of the Battery

Operation Summary
The battery’s contacts should point towards the center of the CP and face down as shown in Figure 6 above.
2.9. Connecting the Power Adapter

Following the installation of the Backup Battery, the Power Adapter connector should be plugged into the
Control Panel (CP) Power Socket as follows:
Secure the cable
Figure 7 – Connecting the Power Adapter
2.10. Securing the Power Adapter Cube
WARNING! Power switch must be turned OFF prior to the installation of the Backup
Battery and the Power Adapter

Operation Summary
Secure the bracket with a

screw for standard style
outlets
Power Adapter Secure the bracket with a screw

for decorative style outlets
Figure 8 – Securing the Power Adapter Cube
NOTE: The Bracket must be installed to maintain the UL Home Healthcare (UL 1637)
Listing. The Bracket may not be used for the ULC Canadian Residential Fire Alarm (UL
S545) Listing.
1. Turn the Power Switch ON

2. Return the bottom cover back to its place.
There is an option to secure it with a screw.
3. Install the Control Panel (CP) in its final location.
Once the power is switched ON, the CP goes into standby mode, as indicated by the Power Indicator turning
green and the Communication Indicator turning red.
If the CP was delivered pre-configured, the ring around the EMERGENCY button turns blue as well.
NOTE: When testing the system, test with the AC connected and then with the AC
disconnected. If there are restraints, remove the restraints during testing. Reconnect
the restraints when testing is completed.

Operation Summary
2.11. Telephone Connections
NOTE: This chapter is only applicable for the PSTN model of the Control Panel.
Two (2) standard phone sockets (RJ-11) are provided on the rear panel of the PSTN model of the CP:
Figure 9 – The Telephone Sockets
To connect the telephone to the landline, perform the following procedure:

1. Connect a telephone set to the socket marked PHONE
2. Connect a telephone cable between the LINE socket and your home telephone outlet. The telephone
cable used must be a minimum of 26 AWG and a maximum of 1000m (3280 ft.) long.
Once the telephone cable is connected to a functional telephone outlet, the Communication Indicator color
should switch from red to green.
NOTE: In the Cellular model, these PSTN telephone sockets are covered by a plastic
hood.
2.12. Adding a Peripheral Device

Peripherals may be added to the system by activating the Pairing process, for each peripheral.
To add a peripheral device, perform the following procedure:
1. Press the Pairing Button on the right edge of the front of the Control Panel (CP) for five seconds. The CP
beeps and the ring (around the EMERGENCY Button) lights in blue with circular movement effect.
2. Holding the peripheral device, move about 50 cm (20 in) from the CP.
3. Power up the device by inserting the batteries. If it is a portable device, press the button to power the
device.

Operation Summary
The pairing process can have the following results:

n If the pairing process is successful, the ring around the EMERGENCY button blinks blue three times
and the CP beeps.
n If the pairing process is not successful, the CP beeps and the ring around the EMERGENCY button
lights red for two seconds.
n If the peripheral device is already paired, the CP beeps and the ring alternates with a blue and red
light.
n If no additional peripheral devices can be integrated, as when the CP memory is full, the CP beeps
and the ring light red.
The CP returns to its previous operation mode automatically following the pairing process.
2.12.1 RF Signal Strength

The signal strength between the device and the Control Panel can be verified via the Care@Home™ PERS CMS
application, version 5.4.xx and up.
An RF level of 80% and above is recommended.
An RF level lower than 50% is defined as 'Supervision Loss'. In this case, the peripheral device should be
installed in a better reception area.
The installer can verify each device's RF level via the Activity Sensors or Safety & SOS modules in the
Care@Home™ PERS CMS application, according to the device type in question.
Figure 10 and Figure 11 below show the RF level of the devices configured in the Activity Sensors and Safety &
SOS modules respectively.
Figure 10 – PERS CMS Activity Sensors Module

Operation Summary
Figure 11 – PERS CMS Safety & SOS Module
For more information about the Care@Home™ PERS CMS application, see the Care@Home™ PERS CMS User
Guide.
2.13. Erasing Peripherals and Resetting to Factory Defaults

To erase all peripherals from the Control Panel (CP) and reset the CP settings to factory defaults, press and
hold the Reset button (on the front panel) together with the Test button (under the bottom cover) for five
seconds.
All indicators flash and the CP beeps three times.
The CP automatically returns to its normal operation mode in accordance with the factory defaults once the
process finishes.
WARNING! All peripherals are erased from the CP memory after this process is
activated

System Operation
3. System Operation
The Control Panel (CP) has the following features:
n Stand-by status - For information about this feature, see section 3.1 below.
n Emergency - For information about this feature, see section 3.2 below.
n Activity timer - For information about this feature, see section 3.3 on page 20.
n Speakerphone - For information about this feature, see section 3.4 on page 20.
n Trouble conditions - For information about this feature, see section 0 on page 21.
n Programming Parameters - For information about this feature, see section 3.6 on page 21.
n Installer’s Worksheet - For information about this feature, see section 3.7 on page 22.
The purpose of this chapter is to describe the features of the Control Panel (CP)
3.1. Standby Status

When the CP is in “stand-by” status, the CP lights appear as follows:
n The power Indicator lights are steady green.
n The communication Indicator lights are steady green.
n The activity timer Indicator (the ring around the EMERGENCY button) may be either ON or OFF.
3.2. Emergency
When there is an emergency situation, press the EMERGENCY button and hold for a short duration or press
the Emergency Button on either the portable panic button (EP) or the stationary panic button (SPB).
If the EMERGENCY button on the CP is pressed:
n The EMERGENCY button blinks red.
n The Communication Indicator blinks green.
n The CP siren sounds.
n An “emergency alarm” event report is generated and transmitted to the Monitoring Station.
To stop the siren, press the Reset button. The emergency alarm event report is cancelled.

System Operation
3.3. Activity Timer

The Control Panel (CP) has a feature called the Activity Timer. The activity timer monitors activity daily during
pre-defined periods. The Activity Timer can be set for two (2) sessions per day, either locally or remotely by
the Monitoring Station.
If no activity is detected (timeout), the CP generates an “Inactivity” event report to the Monitoring Station.
The Activity Timer can be enabled or disabled by pressing the RESET button for five (5) seconds.
To reset the Activity Timer, press the RESET button or trigger any peripheral.
NOTE: The Activity Timer feature may be disabled locally or by the Monitoring Station.
The ring around the EMERGENCY button is the Activity Timer indicator.
n When the Activity Timer is enabled, the Activity Timer Indicator lights blue.
n When the Activity Timer is disabled, the indicator remains OFF.
n The Activity Timer Indicator blinks and sounds a short beep every ten seconds until 15 minutes before
the monitoring period ends.
3.4. Speakerphone
The Control Panel (CP) has a speakerphone used only for incoming calls. It does not function if the CP is
running on a backup battery.
NOTE: This feature may be disabled, locally or remotely, by the Monitoring Station.
Attempting to answer a call while on battery generates an Emergency Alarm.

Once the telephone rings, press any Emergency button (on the CP or on one of the Emergency peripherals)
to initiate a full-duplex conversation.
To terminate the call, press any Emergency button again (on the CP or on one of the Emergency peripherals)
In the case of an emergency, press the Emergency button again.

System Operation
WARNING! The Control Panel cannot report an Emergency Alarm during a phone call
session.
3.5. Trouble Conditions

Trouble conditions are related to technical problems with the Control Panel (CP) or with one or more of the
peripheral devices. All trouble statuses may be accompanied by vocal announcements. The announcements
can be disabled (mute mode) by local or remote programming.
Trouble conditions are:
n A peripheral's battery is low. The CP Trouble Indicator lights steadily and the Control Panel beeps
once every hour.
n A peripheral has been tampered with. The CP Trouble Indicator lights steadily and the Control Panel
beeps once every hour.
n The CP’s battery requires replacement. The CP Trouble Indicator lights steadily and the Control Panel
beeps once every hour.
n Supervision of a peripheral is lost. The CP Trouble Indicator blinks and the Control Panel beeps once
every hour.
The Control Panel sends event reports to the Monitoring Station regarding trouble statuses.
All trouble beeps can be cleared by pressing the RESET button.
Trouble Indicators are cleared automatically when the trouble condition is eliminated.
3.6. Programming Parameters

For the UL Listing, the following features must be programmed as specified below:
n Mains Failure/Message Delay should not exceed 180 seconds.
n Random/Range Limit should be set to 0.
n Sound/Internal Siren Duration should be set to at least 240 seconds.
n Periodic test should not exceed 24 hours.
n Dialer Alert and Supervisory signals should be set for between 5 and 10 retry attempts.
n Retry timeout should be set to between 3 and 7 seconds.
n Speakerphone operation should be disabled.

System Operation
For more information about UL listing requirements, see Installation of Residential Fire Warning Systems,
CAN/ULC-S540 for Canadian installations
3.7. Installer's Worksheet
This table is to be filled by the installer to keep track of the installed devices and their installation zones:
Zone Number Device Description
Table 2 – Installer's Worksheet

Terms, Abbreviations and Acronyms
Appendix A Terms, Abbreviations and Acronyms
Term Description
3G 3G is a short for 3rd Generation.
This is a term used to represent the 3rd generation of mobile telecommunications
technology. Also called Tri-Band 3G.
This is a set of standards used for mobile devices and mobile telecommunication services and
networks that comply with the International Mobile Telecommunications-2000 (IMT-2000)
specifications issued and maintained by the International Telecommunication Union.
AES Advanced Encryption Standard.
A specification for the encryption of electronic data in a symmetric-key encryption format
based on a design principle known as a substitution-permutation network, and is fast in both
software and hardware.
API Application Programming Interface.
A specification which determines how some software components should interact with each
other.
In practice in most of the cases an API is a library that usually includes specification for
routines, data structures, object classes, and variables.
APN Access Point Name.
The name of a gateway between a GPRS (or 3G, etc.) mobile network and another computer
network, frequently the public Internet.
APNS Apple Push Notification Service.
A service created by Apple Inc.
It uses push technology through a constantly open IP connection to forward notifications
from the servers of third party applications to the Apple devices; such notifications may
include badges, sounds or custom text alerts.
ASMX ASP.NET Web-services’ Source file for web application framework.
ASP Active Server Pages.
Microsoft's first server-side script engine for dynamically generated web pages.
Association A Z-Wave® Term.
Linking together two nodes (units) so that one of them will send information to the other
automatically when a value or level changes.
The sending node is the source node and the node receiving the information is the target
node.
ATP Automatic Test Plan
C2DM Android Cloud to Device Messaging.
C2DM, which is now deprecated (GCM replaces the beta version of Android C2DM), is a push
notification service that helps developers send data from servers to their applications on
Android devices and launched together with Android 2.2 by Google.

Term Description
CCU An Essence Term.
A WeR@Home™ System Central Control Unit.
Also referred to as Control Panel (CP).
CP An Essence Term.
Control Panel.
See Central Control Unit (CCU).
DC Direct Current
DIY Do-It-Yourself
DMZ Demilitarized Zone.
In computer security, a Demilitarized Zone (sometimes referred to as a perimeter network) is
a physical or logical sub-network that contains and exposes an organization's external-facing
services to a larger and untrusted network, usually the Internet.
The purpose of a Demilitarized Zone is to add an additional layer of security to an
organization's local area network (LAN).
An external attacker only has access to equipment in the Demilitarized Zone, rather than any
other part of the network.
DNS Domain Name System.
A hierarchical distributed naming system for computers, services, or any resource connected
to the Internet or a private network. It associates different types of information with domain
names assigned to each of the participating entities.
A Domain Name Service resolves queries for these names into IP addresses for the purpose of
locating computer services and devices worldwide.
Driver A Z-Wave® Term.
Typically, each serial port device used for controlling the Z-Wave® network requires a driver to
also be installed to operate the USB™ stick. However, some controller devices that plug into
the serial port also have NO driver and will communicate with standard serial port commands.
DUT Device Under Test
ECOP An Essence Term.
Enhanced Controlled Open Protocol.
Essence proprietary bi-directional compressing and encrypting over-radio protocol.
ECS An Essence Term.
Essence Connect Server.
EDGE Enhanced Data rates for GSM Evolution.
Also known as Enhanced GPRS (EGPRS), or IMT Single Carrier (IMT-SC), or Enhanced Data
rates for Global Evolution. This is a digital mobile phone technology that allows improved data
transmission rates as a backward-compatible extension of GSM.
EDGE is considered a pre-3G radio technology and is part of ITU's 3G definition, and was
deployed on GSM networks in 2003.
ESIX An Essence Term.
The protocol used to send encrypted messages between WeR@Home™ CCUs and the
WeR@Home™ servers.

Term Description
FCC Federal Communications Commission.
An institute that regulates interstate (USA) and international communications via radio.
FL An Essence Term.
A Flood Detector peripheral device.
FSK Frequency-Shift Keying.
A frequency modulation scheme in which digital information is transmitted through discrete
frequency changes of a carrier wave.
FTP File Transfer Protocol.
A standard network protocol used to transfer files from one host to another host over a TCP-
based network, such as the Internet.
GCM Google Cloud Messaging.
GCM is a service that helps developers sending data from servers to their Android applications
on Android devices, or from servers to their Chrome applications and extensions on Personal
Computers. GCM replaces a previous beta version of Android Cloud to Device Messaging
(C2DM).
GPRS General Packet Radio Service.
A packet oriented mobile data service on the 2G and 3G cellular communication system's
global system for mobile communications (GSM).
Group A Z-Wave® Term.
Nodes/Modules combined into a single logical group to collectively operate so that when a
command is sent to the group (i.e. “turn ON”), all modules included in that group will respond
and turn ON together. Dimmer devices will return to their previous level (varies from module
to module), and basic binary switches will either turn ON or OFF.
GSM Global System for Mobile Communications.
A standard set developed by the European Telecommunications Standards Institute (ETSI).
The GSM standard describes protocols developed for second generation (2G) digital cellular
networks which are used by mobile phones.
HTTP Hypertext Transfer Protocol.
This is an application protocol developed for distributed, collaborative, hypermedia
information systems. HTTP is the most basic building-block and foundation of data
communication for the WWW. Hypertext is a multi-linear set of objects, building a network by
using logical links (the so-called hyperlinks) between the nodes (like text or words).
HTTPS HTTP Secure.
HTTPS is a communications protocol for secure communication over a computer network.
IIS Internet Information Services.
Internet Information Services, formerly – Internet Information Server, is a Microsoft™ web
server software application and set of feature extension modules created by Microsoft™ for
use with Microsoft™ Windows. It is an integral part of the Windows Server family of products
(and their client counterparts in the cases of Windows NT 4.0 and Windows 2000), as well as
certain editions of Windows XP, Windows Vista and Windows 7.
IIS 7.5 supports HTTP, HTTPS, FTP, FTPS, SMTP and NNTP.

Term Description
IP Internet Protocol.
The primary Internet communications protocol.
This protocol is used for relaying datagrams (also known as network packets) across an
internetwork using the Internet Protocol Suite responsible for routing packets across network
boundaries.
IPD An Essence Term.
A Motion Indoor Photo Detector peripheral device. Also referred to as Camera.
ISM Industrial, Scientific, and Medical
JSON JavaScript Object Notation.
An open standard format that uses human-readable text to transmit data objects consisting of
key:value pairs.
It is derived from the JavaScript scripting language for representing simple data structures and
associative arrays, referred to as objects.
KF An Essence Term.
A Key Fob peripheral device.
LAN Local Area Network.
A computer network interconnecting computers in a limited area (i.e. home, laboratory or
office) using network media.
LED Light Emitting Diode.
LSU An Essence Term.
Local Software Update.
MGL/MGLS An Essence Term.
An Indoor Magnetic Sensor peripheral device.
MZ Militarized Zone.
See DMZ.
NAT Network Address Translation.
Software process of modifying IP address information in IPv4 (IP version 4.0) headers while in
transit across a traffic routing device.
NET A software framework developed by Microsoft™ that runs primarily over Microsoft™
Windows®.
It includes a large library and provides language interoperability (each language can use code
written in other languages) across several programming languages.
Programs written for the .NET Framework execute in a software environment known as the
Common Language Runtime (CLR).
Node (Unit A Z-Wave® Term.
or module) Single module entity within the Z-Wave® network (i.e. plug in switch, light dimmer, controller,
etc.).
The main controller is typically node #1 and is also considered a device.
OS Operating system.
A collection of software that manages computer hardware resources and provides common
services for computer programs.

Term Description
PIR An Essence Term.
A Motion Detector peripheral device.
RF Radio Frequency.
A rate of oscillation in the range of about 3 KHz to 300 GHz. This range corresponds to the
frequency of radio waves, and the alternating currents which carry radio signals.
RFID Radio-Frequency Identification.
Wireless non-contact system using radio-frequency electromagnetic fields to transfer data
from a tag attached to an object for automatic identification.
Replicate A Z-Wave® Term.
To transfer or copy the setup and configuration information between a handheld Primary
Controller and a Secondary Controller.
RIA Rich Internet Application.
Web application with many characteristics of desktop application software.
Typically delivered by way of a site-specific browser, a browser plug-in, an independent
sandbox, extensive use of JavaScript, or a virtual machine.
Route A Z-Wave® Term.
When two devices cannot communicate due to physical distance or other radio interference,
Z-Wave® automatically repeats or passes the signal from one device to the next utilizing them
as temporary hubs. This way it effectively extends the range of the network by passing the
request from one node to another (can be done up to a maximum of 4 hops). Likewise, if two
devices are not within range of one another, a route can be manually assigned to the source
module (the module sending the information).
This essentially enables devices to communicate at long ranges since the signal is repeated or
“bounced” until it reaches the receiving module.
RSU Remote Software Update
Scene A Z-Wave® Term.
Link or ‘associate’ one or more modules, except that the controller stores not only the
association, but also the dim level for each Module. Dim level is stored while a Module is
added to a scene.
Consequently, when a scene is activated, the Modules will all go to their previously defined
dim levels regardless of what their most recent dim level may have been. Some Modules may
get brighter while others may be pre-programmed by the user to become dimmer.
Due to the fact that appliance and wall switch modules are switching devices without dimming
capability, they will either be defined as default ON or OFF status when added to a scene.
SHA-1 Secure Hash Algorithm.
In cryptography, SHA-1 is a cryptographic hash function designed by the US National Security
Agency and published by the US NIST as a U.S. Federal Information Processing Standard.
SIM Subscriber Identification Module.
An integrated circuit that securely stores the International Mobile Subscriber Identity (IMSI)
and the related key used to identify and authenticate subscribers on mobile telephony
devices (such as mobile phones and computers).

Term Description
SK2 An Essence Term.
A Smoke Detector peripheral device.
SMPP Short Message Peer-to-Peer.
An open, industry standard protocol designed to provide a flexible data communication
interface for the transfer of short message data between External Short Messaging Entities
(ESME), Routing Entities (RE) and Message Centers.
SMS Short Message Service.
A text messaging service component used in phone, web, or mobile telecommunication
systems.
It uses standardized communications protocols that allow the exchange of short text
messages between fixed line or mobile phone devices.
SMSC Short Message Service Center.
A cellular operator’s infrastructure for sending/receiving SMS messages.
When sending SMS messages, the user may connect directly to a provider’s infrastructure for
this purpose.
SMTP Simple Mail Transfer Protocol.

An Internet standard for electronic mail (e-mail) transmission across Internet Protocol (IP)
networks.
SOAP Simple Object Access Protocol.
A protocol specification created for exchanging structured information in the implementation
of Web Services in computer networks.
It relies on XML for its message format. It usually relies on other Application Layer protocols,
most notably HTTP and Simple Mail Transfer Protocol (SMTP), for message negotiation and
transmission.
SOHO Small Office Home Office.
SRN An Essence Term.
An Indoor Siren peripheral device.
SSL Secure Sockets Layer.
A cryptographic protocol that provide communication security over the Internet.
SSL encrypt the segments of network connections at the Application Layer for the Transport
Layer.
The Secure Sockets Layer uses asymmetric cryptography for key exchange, symmetric
encryption for confidentiality, and message authentication codes for message integrity.
Status Reply A Z-Wave® Term.
The process of a Z-Wave® device transmitting its current state (ON, OFF, DIM, etc.) in
response to an individual node or unit change command from a controller.
At the present time, Z-Wave® devices ONLY respond with their status to the specific
controller which generated the command for their change.
Secondly, Z-Wave® devices DO NOT respond with their status when a Group or Scene
command is issued.

Term Description
STUN Session Traversal Utilities for NAT.
STUN is a standardized set of methods and a network protocol to allow an end host to
discover its public IP address if it is located behind a NAT.
STUN is used to permit NAT traversal for applications of real-time voice, video, messaging,
and other interactive IP communications.
STUN is documented in RFC 5389. STUN is intended to be a tool to be used by other
protocols, such as ICE.
TCCU Transmission Control Protocol.
One of the core protocols of the Internet Protocol Suite.
TCCU is one of the two original components of the suite, complementing the IP and therefore
the entire suite is commonly referred to as TCCU/IP.
TCP Transmission Control Protocol.
TCP is one of the core protocols of the Internet protocol suite (IP), and is so common that the
entire suite is often called TCP/IP.
Telnet Telnet is a standard network protocol being used on the Internet or Local Area Networks
(LANs).
It provides a bidirectional interactive text-oriented communication facility using a virtual
terminal connection.
User data is interspersed in-band with Telnet control information in an 8-bit byte oriented
data connection over the TCCU.
TR5 An Essence Term.
A Tag Reader wireless access control peripheral device.
UDP User Datagram Protocol.
One of the core members of the Internet protocol suite.
With User Datagram Protocol, computer applications can send messages, in this case referred
to as datagrams, to other hosts on an Internet Protocol (IP) network without prior
communications to set up special transmission channels or data paths.
UT An Essence Term.
A Universal Transmitter peripheral device.
UTC Universal Time Coordinated.
This is the world-wide primary time standard by which the world regulates local clocks and
time. It is one of several closely related successors to Greenwich Mean Time (GMT).
URL Uniform Resource Locator.
Also known as Web Address.
A specific character string that constitutes a reference to a resource. In most web browsers,
the URL of a web page is displayed on top inside an address bar. An example of a typical URL
would be "http://en.example.org/wiki/Main_Page".
USB™ Universal Serial Bus.
An industry standard defining the cables, connectors and communications protocols used in a
bus for connection, communication and power supply between computers and electronic
devices.

Term Description
VPN Virtual Private Network.
VPN extends a private network across a public network, such as the Internet.
The Virtual Private Network enables a computer to send and receive data across shared or
public networks as if it were directly connected to the private network, while benefitting from
the functionality, security and management policies of the private network.
WCF Windows Communication Foundation.
A framework for building service-oriented applications.
WCCU An Essence Term.
A Smart Plug peripheral device.
WMI Windows Management Instrumentation.
A set of extensions to the Windows Driver Model that provides an operating system interface
through which instrumented components provide information and notification.
WWW, Web World Wide Web.
Also abbreviated as WWW or W3 and known as the Web.
The World Wide Web is a system of interlinked hypertext documents accessed via the
Internet.
Using a web browser, web pages that may contain text, images, videos, and other multimedia,
may viewed, and navigated in between via hyperlinks.
Wi-Fi (Also spelled: Wifi, wi-fi or WiFi) is a popular technology that allows an electronic device to
exchange data wirelessly over a computer network, including high-speed Internet
connections.
XML Extensible Markup Language.
A markup language that defines a set of rules for encoding documents in a format that is both
human-readable and machine-readable.
Table 3 – Terms, Abbreviations and Acronyms

Technical Specifications
Appendix B Technical Specifications
Item Data
Weight 1.23lb (0.56Kg), including adapter and battery
Dimensions 6 x 6 x 2.8in (152.4 x 152.4 x 71.12mm)
Mains Power 100-240VAC, 50/60Hz, 500mA
Reporting Mode SIA to standard receivers (V.90 for Monitoring Station configuration)
For UL listing: the Control Panel must communicate with a SIA
compatible UL listed central station receiver
Frequency 868.3 MHz in Europe and FM 916.5 MHz in America (Factory
configured)
Communication Channels Two different models: PSTN or cellular
Color White and Grey
Backup Battery 24 hours backup
Battery Type Li-Po, 3.7V, 1.4Ah
Peripheral Devices Up to 64 peripheral devices can be assigned
Operating temperature 32°F to 120°F (0°C to 49°C)
Table 4 – Technical Specifications

FCC Compliance
Appendix C FCC Compliance
FCC Part 68 Compliance

The required customer information is provided in the Installation and Operation Guide.
1. This equipment, EverGuard-Care, model ES6502HC, complies with Part 68 of the FCC Rules and the requirements adopted by the ACTA. On the rear
side of this equipment is a label, that contains among other information, a product identifier in the format US:85IMM00BES6502HCP. If requested, this
number must be provided to the telephone company.
2. This equipment is designed to be connected to the telephone network using a RJ11 connector which complies with Part 68 rules and requirements
adopted by ACTA. See Installation Instructions for details.
3. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the
devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number
of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN of EverGuard-Care is part
of the product identifier that has the format US:85IMM00BES6502HCP.
4. If the ES6502HC causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service
may be required. If advance notice is not practical, you will be notified as soon as possible. Also, you will be advised of your right to file a complaint with
the FCC if it is necessary.
5. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If
this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
6. If trouble is experienced with the ES6502HC, for repair or warranty information please contact Essence USA Inc., 333 River street apartment 742,
Hoboken, NJ 07030, phone number: 917-370-9804, URL:www.essence-usa.com. If the equipment causes harm to the telephone network, the telephone
company may request to disconnect the equipment until the problem is resolved.
7. The ES6502HC installation is described in the Installation Manual. Connection to telephone company provided coin service is prohibited. Connection to
party lines service is subject to state tariffs.
FCC Part 15 Compliance

This device complies with FCC Rules Part 15 standard(s). Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation
NOTES:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
· Changes or modifications to this equipment not expressly approved by the party responsible for compliance (Essence Ltd.) could void the user’s
authority to operate the equipment

End User License Agreement and Terms & Conditions
Appendix D End User License Agreement and Terms & Conditions
BY USING THE APPLICATION AND/OR THE SOFTWARE, YOU INDICATE YOUR AGREEMENT WITH THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT
AGREE WITH THE END USER LICENSE AGREEMENT and THE TERMS AND CONDITIONS, (hereinafter called the “Terms and Conditions”), DO NOT USE THE
APPLICATION AND/OR THE SOFTWARE.
_Definitions_
The following terms will have the meaning ascribed to them in this Terms and Conditions:
“The Company”: Essence SmartCare Ltd.
“The System”: related social alarm product(s) and monitoring applications, products and solutions for home or any control systems or any part thereof.
“Device”: A mobile phone, personal computer, tablet or any other device or any other application interface that you own and/or use and/or hold and/or control, which may enable access to third parties services
and applications.
“Service Provider”: the entity (not being the Company) that provides services and/or call-center services and/or other services through the System and enables you to use the Application.
“Monitored Party”: the third party whose activities of daily living are being monitored.
The Company provides a user interface application (including any updates and/or upgrades and/or patches thereto) subject always to the terms hereto for monitoring and/or controlling the System via your
Device(s) (hereinafter, respectively, the “Application”). By downloading the Application, installing or using the Application or any part thereof, you irrevocably agree to the following terms and conditions in this
Terms and Conditions.
Certain information about you or otherwise is subject to the Privacy Policy; for more information, see the full Privacy Policy at ADDENDUM A.
_Article I – SCOPE OF USE_

a. The Company grants you non-exclusive, non-transferable, non-sub-licensable, non-assignable, limited right to use the Application solely and exclusively for your personal use via your Device(s) license for the
intended purpose of monitoring the consenting Monitored Party for a limited time period as specified herein below (the “License”). For the avoidance of doubt, the License allows you to install and use the
Application on several Devices provided that such are owned at all times solely by you;
b. You agree that you shall be solely responsible for (and that the Company has no responsibility to you or to any third party) the use of the Application, for any breach of the obligations under the Terms and
Conditions, and for the consequences (including any loss or damage which the Company and/or you and/or any third party may suffer and/or incur) as a result of any such breach.
c. As a condition to using the Application, you agree that certain updates, upgrades and/or patches to the Application may be automatically received and installed on your Device(s) from time to time.
d. As a condition to using the Application, you agree that you will receive certain messages from the Company and/or the Service Provider and/or the System , including notifications sent from the System to your
Device(s); modifications, improvements and patches of the Application; information with respect to the Company's other products; personalized information, including advertisements, from third parties, unless
you elect not to receive such third party contents (“opt out”); and such other messages as the Company believes may be to your benefit or interest from time to time.
_Article II – PROPRIETARY RIGHTS_
a. You hereby agree and acknowledge that (a) the Application contains Intellectual Property Rights as well as other proprietary and confidential information that is protected by applicable intellectual property and other
laws, and (b) The Company owns all rights, title and interest in and to the Application and content, including without limitation upgrade, modification thereto including without limitation all Intellectual Property Rights
therein and thereto. “Intellectual Property Rights” means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other
proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. You agree that you will not, and will not allow any third party to, (1) copy, sell,
license, distribute, transfer, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Application or content that may be
presented or accessed through the Application for any purpose, without the express written consent of the Company, (2) take any action to circumvent or defeat the security or content usage rules provided, deployed
or enforced by any functionality (including without limitation digital rights management functionality) contained in the Application , (3) use the Application to access, copy, transfer or retransmit content in violation of
any law or third party rights, or (4) remove, obscure, or alter the Company's copyright notices, trademarks, logos or other proprietary rights notices affixed to or contained within or accessed in conjunction with or
through the Application.
b. USERNAME AND PASSWORD: In order to access and use the Application you must obtain a valid username and password. You are solely responsible for maintaining the confidentiality of your username and password.
For security reasons and to avoid unauthorized access, you are required to logout in an orderly manner from the Application at the end of each session. In any case, the Company shall not be liable for any damage or loss
of any kind or nature incurred and/or suffered by you and/or by any third party as a result of the Application being accessed and/or used by unauthorized user/s.
c. TERMINATION: The License is effective until terminated by the Company for any reason whatsoever (including without limitation in case that the agreement between the Company and the Service Provider expires or
terminates for any reason), and will terminate automatically without notice from the Company if you fail to comply with any Terms and Conditions; in any such event the Company may block you from using and/or
accessing the Application and you shall not have any claim against the Company in connection with such restriction.
_Article III – DISCLAIMER OF WARRANTIES_
a. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE APPLICATION IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS
WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLICATION IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND THE
COMPANY HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APPLICATION , EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD
PARTY RIGHTS. THE COMPANY DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE APPLICATION, THAT THE FUNCTIONS CONTAINED IN, OR PERFORMED OR PROVIDED BY THE
APPLICATION WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE APPLICATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE APPLICATION WILL BE CORRECTED. THE
COMPANY DOES NOT WARRANT THAT THE APPLICATION SHALL BE COMPATIBLE WITH EACH WEB BROWSER (AND EACH VERSION THEREOF) AND YOU ARE SOLELY RESPONSIBLE FOR OBTAINING A BROWSER
SUPPORTING THE APPLICATION FROM YOUR APPLICABLE PROVIDER. USAGE OF THE APPLICATION MAY REQUIRE DOWNLOADING AND INSTALLING A THIRD PARTY SOFTWARE (E.G., PDF VIEWER APPLICATION)
AND YOU ARE SOLELY RESPONSIBLE FOR OBTAINING SUCH THIRD PARTY SOFTWARE, WITH COMPANY ASSUMING NO LIABILITY WHATSOEVER IN CONNECTION WITH SUCH SOFTWARE INCLUDING ITS
AVAILABILITY (OR LACK THEREOF), PERFORMANCE, COST, OR ANY RESULTS CAUSED BY THE OPERATION OF SUCH SOFTWARE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY THE COMPANY OR
ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY, OTHER THAN SUCH AS EXPLICITLY SET FORTH IN WRITING IN THESE TERMS AND CONDITIONS. SHOULD THE APPLICATION PROVE DEFECTIVE,
YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
b. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE(S), OR LOSS OF DATA THAT RESULTS FROM USING THE APPLICATION.
c. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY CANNOT ASSURE AND TAKES NO RESPONSIBILITY THAT SOME OR ALL OF THE INFORMATION SENT VIA THE APPLICATION WILL BE SENT
AND/OR REACH THE INTENDED RECIPIENT AND/OR NOT BE SENT AND/OR NOT REACH OTHER THIRD PARTIES, IN WHICH CASE THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGE AND/OR LOSS OF ANY
KIND OR NATURE INCURRED AND/OR SUFFERED BY YOU AND/OR BY ANY THIRD PARTY AS A RESULT THEREOF.
d. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY CANNOT ASSURE AND TAKES NO RESPONSIBILITY THAT THE APPLICATION WILL SUCCESSFULLY PROVIDE NOTICES TO YOUR DEVICE OR TO
YOUR SERVICE PROVIDER, NOR THAT THE SYSTEM AND/OR ANY PART OF THE SYSTEM WILL SUCCESSFULLY TRIGGER NOTICES OR OTHERWISE WILL CONFORM OR OPERATE, IN WHICH CASE THE COMPANY
WILL NOT BE LIABLE FOR ANY DAMAGE AND/OR LOSS OF ANY KIND OR NATURE INCURRED AND/OR SUFFERED BY YOU AND/OR BY ANY THIRD PARTY AS A RESULT THEREOF.
e. YOU EXPRESSLY DECLARE: THAT YOU HAVE RECEIVED THE MONITORED PARTY’S PRIOR WRITTEN CONSENT TO VIEW AND/OR MONITOR THE SYSTEM INFORMATION AS DEFINED HEREIN; THAT YOU WILL
TREAT THE SYSTEM INFORMATION WITH THE UPMOST DISCRETION; AND, THAT YOU WILL NOT STORE AND/OR SHARE AND/OR PUBLISH THE SYSTEM INFORMATION OR ANY PART THEREOF. YOU
UNDERSTAND AND AGREE THAT THE INFORMATION GATHERED AND/OR STORED BY THE SYSTEM OR THE APPLICATION (THE “INFORMATION”) (INCLUDING BUT NOT LIMITED TO VIDEO SEGMENTS FILMED
AND/OR STORED AND OR GATHERED BY THE SYSTEM (THE “VIDEO SEGMENTS”) (THE “INFORMATION” AND THE “VIDEO SEGMENTS” COLLECTIVELY TOGETHER: THE “SYSTEM INFORMATION”) IS STORED ON
THE COMPANY'S AND/OR THE SERVICE PROVIDER SERVERS. THE SYSTEM INFORMATION INCLUDING THE VIDEO SEGMENTS IS THE SOLE PROPERTY OF THE COMPANY AND/OR THE SERVICE PROVIDER IN
ACCORDANCE WITH THE AGREEMENTS BETWEEN THE COMPANY AND THE SERVICE PROVIDER.THE COMPANY SHALL HAVE ACCESS TO ALL OF THE SYSTEM INFORMATION AT COMPANY’S SOLE DISCRETION
AND SHALL, FROM TIME TO TIME, AT THE REQUEST OF THE SERVICE PROVIDER FOR SUPPORT, MAINTENANCE, SYSTEM UPGRADES OR MODIFICATIONS AND ALIKE, REVIEW THE VIDEO SEGMENTS. COMPANY
SHALL NOT LET OTHER PARTIES (OTHER THAN THE SERVICE PROVIDER) REVIEW THE VIDEO SEGMENTS, WITHOUT YOUR OR THE MONITORED PARTY’S PRIOR CONSENT, EXCLUDING DISCLOSURE THAT IS
REQUIRED BY LAW, REGULATION OR ORDER OF A COMPETENT AUTHORITY.
f. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY CANNOT ASSURE AND TAKES NO RESPONSIBILITY FOR MEASURES TAKEN AND/OR NOT TAKEN BY YOUR SERVICE PROVIDER IN ORDER TO
PROTECT THE SYSTEM INFORMATION, AND IN NO CASE WILL THE COMPANY BE LIABLE FOR ANY DAMAGE AND/OR LOSS OF ANY KIND OR NATURE INCURRED AND/OR SUFFERED BY YOU AND/OR THE
MONITORED PARTY AND/OR BY ANY THIRD PARTY IN CASE THE SYSTEM INFORMATION GATHERED AND/OR STORED BY YOUR SERVICE PROVIDER IS EXPOSED TO THIRD PARTIES.
g. YOU EXPRESSLY UNDERSTAND AND AGREE THAT ALTHOUGH THE COMPANY WILL TAKE REASONABLE MEASURES IN ORDER TO PROTECT THE SYSTEM INFORMATION STORED ON THE COMPANY'S SERVERS
AND PREVENT PENETRATION OF THE COMPANY'S SERVERS BY THIRD PARTIES, THERE IS A POSSIBILITY THAT SOME OR ALL OF THE SYSTEM INFORMATION MAY, FOR WHATEVER REASON, WITHOUT THE
COMPANY'S AND/OR YOUR SERVICE PROVIDER'S CONSENT, BE EXPOSED TO THIRD PARTIES, IN WHICH CASE THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGE AND/OR LOSS OF ANY KIND OR NATURE
INCURRED AND/OR SUFFERED BY YOU AND/OR THE MONITORED PARTY AND/OR BY ANY THIRD PARTY AS A RESULT THEREOF.
h. YOU EXPLICITLY ACKNOWLEDGE THAT THE APPLICATION: (I) ENABLES AND PROVIDES THE TRACKING AND MONITORING ITS USERS’, AS WELL AS THIRD PARTIES’ ACTIVITIES, INCLUDING WITHOUT
LIMITATION, THEIR WHEREABOUTS, DAILY ACTIVITIES AND HABITS, WHETHER BY VISUAL OR BY OTHER TYPES OF METHODS (THE “DATA”); (II) ENABLES AND PROVIDES THE ABILITY TO COLLECT AND

COMPILE, AND ANALYZE THE DATA; (III) MAY FACILITATE , ENABLE OR OTHERWISE ASSIST GENERATION OF FILES CONTAINING THE DATA; (IV) ENABLE AND ALLOW FURTHER USES AND ACTIVITIES FOR WHICH
YOU WERE ADVISED AND MADE AWARE OF BY THE COMPANY OR THE SERVICE PROVIDER OR BY ANY OTHER MEANS BECOME AWARE OF FROM TIME TO TIME.
i. YOU EXPLICITLY ACKNOWLEDGE THAT USE OF THE APPLICATION MAY VIOLATE OR INFRINGE UPON YOUR AND/OR THIRD PARTIES RIGHTS (INCLUDING THE MONITORED PARTY), INCLUDING WITHOUT
LIMITATION THE RIGHT FOR PRIVACY.
j. YOU EXPLICITLY ACKNOWLEDGE THAT THE APPLICATION IS NOT A MEDICAL OR LIFESAVING DEVICE, PRODUCT OR SERVICE; DOES NOT PROVIDE ANY MEDICAL, LIFE SAVING OR OTHERWISE PREEMPTIVE
MEASURE AGAINST INJURY OR OTHERWISE BODILY HARM OR DEATH; NOR ASSUME IN ANY WAY TO REPLACE OR BE IN LIEU OF ANY SUCH.
j. IN ADDITION TO AND WITHOUT DEROGATING FROM ANY AND ALL OTHER LIMITATION OF LIABILITY PROVISIONS HEREIN, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INCIDENTAL, INDIRECT,
COLLATERAL, SPECIAL, THIRD-PARTY, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR LOSSES OF ANY KIND. EXCLUDED DAMAGES OR LOSSES INCLUDE, BUT ARE NOT LIMITED TO, BODILY INJURY
AND/OR DEATH, COST OF REMOVAL OR REINSTALLATION, ANCILLARY COSTS TO THE PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LABOR COSTS, LOSS OF GOODWILL, LOSS OF PROFITS, LOSS OF
SAVINGS, LOSS OF USE, LOSS OF DATA, OR BUSINESS INTERRUPTION, OR OTHER PECUNIARY LOSS ARISING OUT OF THE USE OF THE APPLICATION , OR OTHERWISE ARISING OUT OF, OR IN CONNECTION
WITH, THESE TERMS AND CONDITIONS, WHETHER OR NOT COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
_Article IV – SYSTEM AND SERVICE LIMITATIONS_
a. The Application is designed to provide information regarding the Monitored Party and related and/or additional activities and as such may be provided from time to time. Company shall have no responsibility for
failure of data transmission, corruption or unauthorized access.
b. You are responsible for supplying high speed Internet access. Company does not provide Internet service; maintain Internet connection, wireless access or communication pathways, computer, smart phone,
electric current connection or supply. As long as the Service Provider makes payments to the Company for remote access for your use of the Application as well as to the System, Company will authorize your
access. Company is not responsible for your access to the Internet or any interruption of service or down time of remote access caused by loss of Internet service, radio or cellular or any other mode of
communication used by you for the Application and the access of the System. You acknowledge that the System can be non-functional or compromised if the Internet codes or devices used for access are lost or
accessed by others and Company shall have no liability for such third party unauthorized access. Company is not responsible for the security or privacy of any wireless network system or router. Wireless systems
can be accessed by others, and it is your responsibility to secure access to the system with pass codes and lock outs.
c. The Application is designed to utilize your enabled cellular Device to access the System. The Device will work only in areas where the cellular service has coverage and Company has no control over such
coverage. Company is authorized to record and maintain audio transmissions, data and communications, and shall be the exclusive owner of such property. You are responsible for all permits and permit fees, if
any, and agree to file for and maintain any permits required by applicable law and indemnify or reimburse Company for any fines relating to permits. Should Company be required by existing or hereafter enacted
law to perform any service or furnish any material not specifically covered by this Terms and Conditions you agree to pay Company for such service or material Company does not monitor signals and
communications received by or from your enabled cellular device excluding information regarding login/ logout from the Application and all Application usage.
d. You acknowledge that signals which are transmitted over telephone lines, wire, air waves, internet, VOIP, or other modes of communication pass through communication networks wholly beyond the control of
Company and are not maintained by Company and Company shall not be responsible for any failure which prevents transmission signals from reaching your Internet enabled Device or damages arising therefrom,
or for data corruption, theft or viruses to your Internet enabled Device.
_Article V – INDEMNITY_
To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless the Company, its affiliates and their respective directors, officers, employees, representatives and agents from and
against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including attorneys’ fees) arising out of or accruing from your use of the Application ,
including your downloading, installation, or use of the Application , or your violation of the Terms and Conditions.
_Article VI – MODIFICATION_
The Company reserves the right to modify without prior notice the Application, and the Terms and Conditions governing its use, at any time, including but not limited to charge fees in order to access and/or use
the Application. The Company also reserves the right to terminate any or part of the Application or any use thereof at any time on its sole discretion without prior notice.
_Article VII – LICENSE CHANGES_
a. The Company reserves the right to update and change, from time to time, these Terms and Conditions and all documents incorporated by reference. At all times, you can find the most recent version of the
Terms & Conditions on the Company’s website or request a copy from Company’s support team. Use of the Application after such change constitutes acceptance of such changes.
b. This Terms and Conditions, and any new versions, between the Company and you, cover all your use of the Application, including, without limitation, the Application. You can accept this Terms & Conditions by
clicking on such acceptance buttons or links as may be designated by the Company. If you disagree with any of the terms below, the Company does not grant you a license to use the Application.
_Article VIII – MISCELLANEOUS_
a. Your contractual relationship with your Service Provider and/or other third parties, including payment, delivery of goods or services, and any other terms, conditions, privacy policies, warranties or
representations associated with such dealings, are solely between you and such provider and/or third party. You agree that the Company will not be responsible or liable for any loss and/or damage of any kind or
nature incurred and/or suffered by you and/or any third party as a result of the presence of such provider and/or third parties on the Application.
b. These Terms and Conditions constitute the entire agreement and understanding between you and the Company relating to the Application and govern your use of the Application, and completely replace and
supersede any prior or contemporaneous agreements between you and the Company regarding the Application.
c. The failure of the Company to exercise or enforce any right or provision of these Terms and Conditions does not constitute a waiver of such right or provision, which will still be available to the Company.
d. The provisions of these Terms and Conditions are independent of and severable from each other. If any provision is found to be invalid or unenforceable for any reason, that provision shall be deemed modified
to the extent necessary to make it valid and operative, or if it cannot be so modified or eliminated, the remainder of these Terms and Conditions shall continue in full force and effect as if these Terms and
Conditions had been signed with the invalid portion so modified or eliminated.
e. These Terms and Conditions and your limited relationship which is only specified herein with the Company under these Terms and Conditions will be governed by the laws of the State of Israel without regard to
its conflict of laws’ provisions. You and the Company agree to submit to the exclusive jurisdiction of the courts located within the Tel-Aviv district, Israel, to resolve any legal matter arising from these Terms and
Conditions.
_ADDENDUM A – PRIVACY POLICY_
Company is providing this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of information we receive when you do either of the following:
All terms shall have the same meaning as defined in the Terms and Conditions to which this Addendum A is part hereof.
You visit the Company website (the “Site”) or the Service Provider’s website.
By downloading or using the Application or by entering the Site, you fully understand and unambiguously consent to the collection and processing of such information and to the terms of this Privacy Policy. If you
do not agree to the terms of this Privacy Policy, you must not use the Application or Site.
This Privacy Policy may be amended or updated from time to time. If we make any material changes to this Privacy Policy, Service Provider shall update you of these changes. Our website will reflect changes in the
Privacy Policy as well and you are advised to consult this Privacy Policy regularly for any changes.
_Information Collection_
Personally Identifiable Information
In the course of using the Application, we might ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personal Information
may include, but is not limited to, your name, country of residence, email address and website address.
Non-Personally Identifiable Information
When you use the Application (whether such use is performed on the System or a Device, on the Site or on a website of one of our partners or other third parties), we collect information regarding your use of the
Application, and information that your browser sends whenever you visit a site or online service, including, without limitation, your computer's Internet Protocol (IP) address, browser type, the web page you were
visiting before, and information for which you search.
When you use a widget or any other tool offered by us, whether on the System or a Device, on the Site or on a third party website, including a website owned or operated by you, we may record data related to that
activity, the deployment of the widget or tool, your location and any other account related data.
Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. You can instruct your browser, by changing its
options, to stop accepting cookies or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all
functionality of the Application.
We may present links in a format that enables us to keep track of whether these links have been followed.
Third Party Sites
This Privacy Policy applies only to the Application functionality on the System or a Device under your control, or on the Site. The Site may include links and references to the websites of others or third party
advertisers. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure
of the Personal Information that you submit. We encourage you to read the privacy policies and other terms of the other websites. We do not review, approve, monitor, endorse, warrant, or make any
representations with respect to such websites. In no event will we be responsible or liable, directly or indirectly, to anyone for any loss or damage arising from such sites, including without limitation for your use of
such website and for any information submitted by you, or otherwise collected by such websites.

1. Our Policy towards Children

We do not knowingly collect personally identifiable information from children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without
their consent, he or she should contact us at info@essence-grp.com. If we become aware that a child under 18 has provided us with Personal Information, we will delete such information from our files.
2. Security
We are concerned with safeguarding your information. We employ a variety of safety measures designed to protect your information from unauthorized access and disclosure. However, we cannot guarantee that
your personal information or private communications will always remain private and secure.
3. International Processing or Transfer
Your information may be processed or transferred outside of your state, where the privacy laws may not be as protective as those in your jurisdiction.
4. Disclosure
We reserve the right to disclose any information obtained by us, including but not limited to Personal Information and Non Personally Identifiable Information, (i) if required by law or by any governmental
authority; or (ii) in case of emergency; or (iii) to a successor entity in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets.
5. Contacting Us
If you have any concerns or questions about this Privacy Policy, please contact us at info@essence-grp.com.
Copyright © 2014, Essence SmartCare Ltd., All rights reserved.
ESUG05076 Rev. 2.0

Care@Home™ PERS System Terms of Use
Appendix E Care@Home™ PERS System Terms of Use

In this Terms of Use (hereinafter the “Terms of Use”) the term “you or your” refers to the user of the System. The term “Company” refers to Essence SmartCare
Ltd.
The term “Service Provider” refers to the entity (not being the Company) that sold or leased to you the System and provides you services and/or call center
services and/or other services that enable you to use the System (as defined below).
Terms of Use applies to the System, consisting of the control panel which includes a cellular model (for data transmission and for voice calls), related social
alarm system and remote monitoring applications which may be hosted by a third party, products and solutions for home or any control systems or any part
thereof and any related products or equipment (including but not limited to a Stationary emergency button) all of which are manufactured by the Company
(the “System”). This is the only express warranty for this System and is in lieu of any other warranty or condition. Should the System be defective your exclusive
remedy should be rendered solely by the Service Provider at the Service Provider’s discretion as per the terms of the limited warranty provided to you by the
Service Provider from time to time. For avoidance of any doubts, no such limited warranty or any other document provided to you as aforementioned, by the
Service Provider, may alter revise, add, remove, modify, terminate, condition, or otherwise change in any way the terms and conditions in this Terms of Use,
and the sole exclusive method of modifications of this Terms of Use shall be valid only if made by the Company, in writing and pursuant to as provided herein.
In case of any contradiction between this Terms of Use and any limited warranty or any other document provided to you by the Service Provider, the Terms of
Use shall prevail.
This Terms of Use does not cover:

batteries, or any problem that is caused by accident, vandalism, negligence or mistake, flood, water, lightning, fire, abuse, misuse, acts of god, and casualty or
electrical surges.
To receive service or replacement or any other service for the System under this Terms of Use, please contact your Service Provider. Company will not provide
You with any such service or otherwise activity, other than as through the Service Provider and always pursuant to the agreement terms and conditions, as such
exists from time to time, and to the extent any such exists, between the Service Provider and the Company.
YOUR RESPONSIBILITIES FOR SYSTEM OPERATION:

By use of the System you agree to the terms of this Terms of Use. You agree that the System requires AC power supply and that it is your sole responsibility to
provide electrical outlet and receptacle, cellular SIM card with an internet connection. The System uses RF communication technology, elements beyond the
Company’s control such as (but not limited to) bad weather that may cause interferences to the System’s performance. You are solely responsible for providing
communication pathways for the System to communicate upon activation. Notwithstanding the forgoing, Company shall not be responsible for loss of System
connectivity or data due to cellular network disconnections. The System must be used as intended and for no other purpose. The System contains small
particles and electricity wires and is not intended for use by children or anyone who is not capable of understanding the System’s purpose and how to use the
System and monitoring services. Pendants may have attachments which can cause strangulation if not used properly. You agree that the System communicates
over cellular network which pass through communication networks wholly beyond the control of Company and are not maintained by Company and the
Company is not be responsible for any failure which prevents transmission signals from communicating your emergency condition. You have selected the
communication pathway to be used with the System and you are solely responsible for continuous communication. Do not attempt to open the System and/or
fix it yourself and/or change the System in any way including but not limited to the System’s antenna or any additional component thereof.
The System communicates by wireless cellular transmission.
Company does not provide wireless access or communication pathways or electric current connection.
THE SYSTEM IS DESIGNED TO PROVIDE INFORMATION INCLUDING WITHOUT LIMITATION, YOUR WHEREABOUTS, DAILY ACTIVITIES AND HABITS, WHETHER
BY VISUAL OR BY OTHER TYPES OF METHODS (THE “INFORMATION”); (II) ENABLE AND PROVIDE THE ABILITY TO COLLECT AND COMPILE, AND ANALYZE THE
INFORMATION; (III) MAY FACILITATE , ENABLE OR OTHERWISE ASSIST GENERATION OF FILES CONTAINING THE INFORMATION; (IV) ENABLE AND ALLOW
FURTHER USES AND ACTIVITIES ; ALL AS YOU MAY DECIDE PURSUANT TO YOUR SPECIFIC AGREEMENTS WITH THE SERVICE PROVIDER. YOU SPECIFICALLY
ACKNOWLEDGE THAT THE COMPANY SHALL HAVE NO RESPONSIBILITY FOR FAILURE OF INFORMATION TRANSMISSION, CORRUPTION OR UNAUTHORIZED
ACCESS TO THE INFORMATION.
YOU EXPLICITLY ACKNOWLEDGE THAT USE OF THE SYSTEM MAY VIOLATE OR INFRINGE UPON YOUR RIGHTS, INCLUDING WITHOUT LIMITATION THE RIGHT
FOR PRIVACY.
YOU EXPRESSLY DECLARE THAT YOU ARE RENDERING YOUR CONSENT TO THE SERVICE PROVIDER AND/OR OTHER AUTHORIZED THIRD PARTIES ON YOUR
BEHALF TO VIEW AND/OR MONITOR THE INFORMATION.
YOU UNDERSTAND AND AGREE THAT THE INFORMATION GATHERED AND/OR STORED BY THE SYSTEM (THE “INFORMATION”) (INCLUDING BUT NOT
LIMITED TO VIDEO SEGMENTS FILMED AND/OR STORED AND OR GATHERED BY THE SYSTEM (THE “VIDEO SEGMENTS”) (THE “INFORMATION” AND THE
“VIDEO SEGMENTS” COLLECTIVELY TOGETHER: THE “SYSTEM INFORMATION”) IS STORED ON THE COMPANY'S AND OR THE SERVICE PROVIDER SERVERS.
THE SYSTEM INFORMATION INCLUDING THE VIDEO SEGMENTS IS THE SOLE PROPERTY OF THE COMPANY AND/OR THE SERVICE PROVIDER IN
ACCORDANCE WITH THE AGREEMENTS BETWEEN THE COMPANY AND THE SERVICE PROVIDER. THE COMPANY SHALL HAVE ACCESS TO ALL OF THE
SYSTEM INFORMATION AT COMPANY’S SOLE DISCRETION AND SHALL, FROM TIME TO TIME, AT THE REQUEST OF THE SERVICE PROVIDER FOR SUPPORT,
MAINTENANCE, SYSTEM UPGRADES OR MODIFICATIONS AND ALIKE, REVIEW THE VIDEO SEGMENTS. COMPANY SHALL NOT LET OTHER PARTIES (OTHER
THAN THE SERVICE PROVIDER) REVIEW THE VIDEO SEGMENTS, WITHOUT YOUR PRIOR CONSENT, EXCLUDING DISCLOSURE THAT IS REQUIRED BY LAW,
REGULATION OR ORDER OF A COMPETENT AUTHORITY.
YOU EXPLICITLY ACKNOWLEDGE THAT THE SYSTEM IS NOT A MEDICAL OR LIFE SAVING DEVICE, SYSTEM; DOES NOT PROVIDE ANY MEDICAL, LIFE SAVING
OR OTHERWISE PREEMPTIVE MEASURE AGAINST INJURY OR OTHERWISE BODILY HARM OR DEATH; NOR ASSUME IN ANY WAY TO REPLACE OR BE IN LIEU OF
ANY SUCH. COMPANY’S WARRANTIES UNDER THIS TERMS IF USE (ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN OR ORAL,

EXPRESS IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
OR WILL MEET YOUR SPECIFIC REQUIREMENTS. COMPANY DOES NOT REPRESENT THAT THE SYSTEM IS ERROR FREE OR OPERATES WITHOUT INTERRUPTION.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY CANNOT ASSURE AND TAKES NO RESPONSIBILITY THAT THE SYSTEM WILL SUCCESSFULLY
PROVIDE NOTICES TO YOUR SERVICE PROVIDER, NOR THAT THE SYSTEM WILL SUCCESFULLY TRIGGER NOTICES OR OTHERWISE WILL CONFORM OR
OPERATE, IN WHICH CASE THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGE AND/OR LOSS OF ANY KIND OR NATURE INCURRED AND/OR SUFFERED
BY YOU AND/OR BY ANY THIRD PARTY AS A RESULT THEREOF.
IN ADDITION TO AND WITHOUT DEROGATING FROM ANY AND ALL OTHER LIMITATION OF LIABILITY PROVISIONS HEREIN, IN NO EVENT SHALL THE
COMPANY BE LIABLE FOR ANY INCIDENTAL, INDIRECT, COLLATEROL, SPECIAL, THIRD PARTY, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR
LOSSES OF ANY KIND. EXCLUDED DAMAGES OR LOSSES INCLUDE, BUT ARE NOT LIMITED TO, BODILY INJURY AND/OR DEATH, COST OF REMOVAL OR
REINSTALLATION, ANCILLARY COSTS TO THE PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LABOR COSTS, LOSS OF GOODWILL, LOSS OF PROFITS,
LOSS OF SAVINGS, LOSS OF USE, LOSS OF DATA, OR BUSINESS INTERRUPTION, OR OTHER PECUNIARY LOSS ARISING OUT OF SOFTWARE OR PRODUCTS THAT
WERE FAULTY OR WERE MANUFACTURED NEGLIGENTLY; AND ALSO ARISING OUT OF THE USE OF THE SYSTEM, OR OTHERWISE ARISING OUT OF, OR IN
CONNECTION WITH, THIS TERMS OF USE, WHETHER OR NOT THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Please note that the Company System does not include any other components other than such are specified in System definition. Therefore and for sake of
clarity:
(1) Company is not responsible for your ability to use the System including without limitation, access to the cellular service or any interruption of service or
down time caused by loss of cellular or any other mode of communication. Company is not responsible for the security or privacy of any wireless network
system.
(2) The system requires voice and data connection (via cellular network) and electric power supply which shall not be provided by the Company. As long as the
Service Provider makes payments to Company for remote access for your use of the System as well as to the System, Company will authorize your access.
Company is not responsible for your access to the Internet or any interruption of service or down time of remote access caused by loss of Internet service, or
cellular used by you for the System and the access of the System. You acknowledge that the System can be non-functional or compromised if the Internet
codes or devices used for access are lost or accessed by others and Company shall have no liability for such third party unauthorized access.
(3) The System will work only in areas where the cellular service has coverage and Company has no control over such coverage. Company is authorized to
record and maintain data, and shall be the exclusive owner of such property. You are responsible for all permits and permit fees, if any, and agree to file for and
maintain any permits required by applicable law and indemnify or reimburse Company for any fines relating to permits. Should the Company be required by
existing or hereafter enacted law to perform any service or furnish any material not specifically covered by the terms of this agreement you agree to pay
Company for such service or material.
(4) You acknowledge that signals which are transmitted over cellular network, internet communication pass through communication networks wholly beyond
the control of Company and are not maintained by Company and Company shall not be responsible for any failure which prevents transmission signals from
reaching you or from the system or damages arising therefrom, or for data corruption.
You agree that Company is the manufacturer of the System and provides no installation, services or monitoring of the System and makes no recommendation
regarding those who do provide such services, all of whom are not affiliated with Company. Who you decide to obtain the System from, install and or monitor
the System, is entirely your decision.
_EXCULPATORY AND LIMITATION OF LIABILITY_

You agree that Company is not an insurer, that the System is designed to reduce certain risks, though Company does not guarantee that its System will enable
communication to reach or cause response by an appropriate party including the Service Provider. You agree that Company is not assuming liability, and, THE
SOLE EXCLUSIVE REMEDIES, SERVICE OR SOLUTIONS, IF ANY ARE AND WILL BE AS PROVIDED TO YOU BY THE SERVICE PROVIDER.
ACCEPTANCE OF Terms of Use: By use of the System you agree to the terms of this Terms of Use.
_ADDENDUM A – PRIVACY POLICY_

Company is providing this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of information we receive
when you do either of the following:
All terms shall have the same meaning as defined in the Terms and Conditions to which this Addendum A is part hereof.
By using the System you fully understand and unambiguously consent to the collection and processing of such information and to the terms of this Privacy
Policy. If you do not agree to the terms of this Privacy Policy, you must not use the System.
This Privacy Policy may be amended or updated from time to time. If we make any material changes to this Privacy Policy, Service Provider shall update you of
these changes. Our website will reflect changes in the Privacy Policy as well and you are advised to consult this Privacy Policy regularly for any changes.
_Information Collection_
Personally Identifiable Information
In the course of using the System, we might ask you to provide us with certain personally identifiable information that can be used to contact or identify you
(“Personal Information”). Personal Information may include, but is not limited to, your name, country of residence.
Non-Personally Identifiable Information
When you use the System your home and your activities are monitored by the Service Provider.
You hereby acknowledge and approve that, the System collects various types of information regarding your daily activities such as but not limited to: your
whereabouts inside your home, the duration of time you spent in the different sections of your home, the System monitors whether someone is present in the
home and may photograph you or any other third party who enters your home without notice, the System may actively record any sounds or verbal
communications in your home, The system may enable remote voice communication between you and the Service Provider.
_Third Party Sites_

You are obligated to notify any third party who enters your home, and if said third party is a child or is under a legal guardian’s responsibility, their legal
guardian, that they may be monitored and/or photographed and/or recorded without their knowledge and prior authorization.

1. Security
We are concerned with safeguarding your information. We employ a variety of safety measures designed to protect your information from unauthorized access
and disclosure. However, we cannot guarantee that your personal information or private communications will always remain private and secure.
2. International Processing or Transfer
Your information may be processed or transferred outside of your country, where the privacy laws may not be as protective as those in your jurisdiction.
3. Disclosure
We reserve the right to disclose any information obtained by us, including but not limited to Personal Information and Non Personally Identifiable Information,
(i) if required by law or by any governmental authority; or (ii) in case of emergency; or (iii) to a successor entity in connection with a merger, acquisition,
bankruptcy or sale of all or substantially all of our assets.
4. Contacting Us
If you have any concerns or questions about this Privacy Policy, please contact us at info@essence-grp.com.
Copyright © 2014, Essence SmartCare Ltd., All rights reserved.

Care Home Pers CP Ug

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Care Home Pers CP Ug

Загружено:

Авторское право:

Доступные форматы

™

For more information, please contact: Essence SmartCare Ltd.

Care@Home™ PERS Control Panel User Guide 3

4 Care@Home™ PERS Control Panel User Guide

n A built-in high volume speaker plus a very sensitive microphone

1.2. Monitoring Activities

Care@Home™ PERS Control Panel User Guide 5

6 Care@Home™ PERS Control Panel User Guide

Figure 1 – The Care@Home™ PERS System Overview

Care@Home™ PERS Control Panel User Guide 7

NOTE: Activation of Emergency operations is allowed only 30 seconds following

8 Care@Home™ PERS Control Panel User Guide

2.4. Front Panel Features Reset button

n Press during ring for speakerphone n Clears reminders

n Press when using speakerphone to n Stops Trouble Beeper

Activity Timer and Pairing Indicator

Microphone Pairing Button

Care@Home™ PERS Control Panel User Guide 9

Type Symbol Display Meaning Type Symbol Display Meaning

Table 1 – The Care@Home™ PERS Front Panel Indicators

10 Care@Home™ PERS Control Panel User Guide

2.5. Removing the Bottom Cover

Figure 3 – Removing the Bottom Cover

Care@Home™ PERS Control Panel User Guide 11

2.6. Bottom Panel Features

Test Button and Mini- SIM-card and

Figure 4 – CP Back Panel Features

2.7. Installing the SIM-Card

12 Care@Home™ PERS Control Panel User Guide

Figure 5 – Insertion of the SIM-card

2.8. Installing the Backup Battery

Figure 6 – Insertion of the Battery

Care@Home™ PERS Control Panel User Guide 13

2.9. Connecting the Power Adapter

Secure the cable

Figure 7 – Connecting the Power Adapter

2.10. Securing the Power Adapter Cube

14 Care@Home™ PERS Control Panel User Guide

Secure the bracket with a

Power Adapter Secure the bracket with a screw

Figure 8 – Securing the Power Adapter Cube

1. Turn the Power Switch ON

Care@Home™ PERS Control Panel User Guide 15

2.11. Telephone Connections

Figure 9 – The Telephone Sockets

To connect the telephone to the landline, perform the following procedure:

2.12. Adding a Peripheral Device

16 Care@Home™ PERS Control Panel User Guide

The pairing process can have the following results:

2.12.1 RF Signal Strength

Figure 10 – PERS CMS Activity Sensors Module

Care@Home™ PERS Control Panel User Guide 17

Figure 11 – PERS CMS Safety & SOS Module

2.13. Erasing Peripherals and Resetting to Factory Defaults

18 Care@Home™ PERS Control Panel User Guide

3.1. Standby Status

Care@Home™ PERS Control Panel User Guide 19

3.3. Activity Timer

Attempting to answer a call while on battery generates an Emergency Alarm.

20 Care@Home™ PERS Control Panel User Guide

3.5. Trouble Conditions

3.6. Programming Parameters

Care@Home™ PERS Control Panel User Guide 21