work group

A group that interacts primarily to share information and to make decisions to help each
group member perform within his or her area of responsibility.
work team
A group whose individual efforts result in performance that is greater than the sum of
the individual inputs.
problem solving teams
Groups of 5 to 12 employees from the same department who meet for a few hours each
week to discuss ways of improving quality, efficiency, and the work environment.
self-managed work teams
Groups of 10 to 15 people who take on responsibilities of their former supervisors.
cross-functional teams
Employees from about the same hierarchical level, but from different work areas, who
come together to accomplish a task.
virtual teams
Teams that use computer technology to tie together physically dispersed members in
order to achieve a common goal.
Group
Two or more individuals working together to achieve a goal.
Group Roles
Set of expected behaviors attributed to someone in a given position.
Norms
Acceptable standards of behavior in a group
Reference Groups
Important groups which people belong to or hope to belong to. Peoples norms change
accordingly to the group.
Social Loafing
Tendency for individuals to work less when in a group.
Group vs Individual
Pros -
1) Groups generate more information and knowledge.

2) Can increase diversity of ideas

Cons -
1) Groups are time consuming.

2)Can be dominated by one person

An open-door policy is an informal upward communication channel.

Response: True
Correct answer: True
Score: 1 out of 1 Yes
Question 2
A major advantage of modern presentation technology is that it fosters good eye contact
between the presenter and the audience.
Response: True
Correct answer: True
Score: 1 out of 1 Yes

Question 3
According to one authority, a major advantage of e-mail is that it has made the workplace more
democratic.
Response: True
Correct answer: True
Score: 1 out of 1 Yes

Question 4
Telecommuters are at an advantage in catching up on the social interaction in the office because
they make extensive use of e-mail.
Response: False
Correct answer: False
Score: 1 out of 1 Yes

Question 5
Feedback refers to messages sent from the sender to the receiver.
Response: False
Correct answer: False
Score: 1 out of 1 Yes

Question 6
Nonverbal communication is geared toward communicating the feeling behind a message.
Response: True
Correct answer: True
Score: 1 out of 1 Yes

Question 7
The major purpose of company blogs is to communicate company policies to workers.
Response: True
Correct answer: True
Score: 1 out of 1 Yes

Question 8
A gender difference in communication is that men tend to be more directive whereas women
tend to be more polite.
Response: True
Correct answer: True
Score: 1 out of 1 Yes

Question 9
The steps in the communication process begin with a person intending to send a message.
Response: True
Correct answer: True
Score: 1 out of 1 Yes

Question 10
Computer-mediated communication encourages multitasking to the point that many workers feel
they are wasting time unless they are attempting two tasks at once, such as talking on a cell
telephone and accessing e-mail.
Response: True
Correct answer: True
Score: 1 out of 1 Yes