Position Description

Position Title Human Resources (HR) Business Partner Division People and Safety
Department HR Services Location North or North West
Classification SE 1 Position No TBC
Employment Fixed Term Date PD Last December 2017
Category Updated
Reports to Roles Reporting to Same Manager
 Department Manager HR Services  Payroll Team Leader
 Recruitment Co-ordinator

Primary Objective
The role is responsible for the delivery of operational and tactical HR advice and services. The role works closely with
Management Teams to implement effective people management practices, providing positive and proactive advice
regarding the resolution of workplace and employee disputes and grievances, union consultation and termination of
employment. The role is expected to support business performance improvement initiatives, including those that lead
to increased employee engagement and capability and the achievement of our target culture.

Position Scope

Freedom to Act The position is directly accountable to the Department Manager HR Services. The role exercises
professional knowledge and judgement and operates with a degree of independence within their
range of qualification and experience. The role is expected to make sound decisions that
contribute to the achievement of the divisions objectives. The DM HR Services and DM Employee
Relations is available to provide advice as required.

Key Internal External

Relationships
 Health and Safety  Employee Assistance Providers
 Payroll Team  Outplacement Support providers
 Recruitment Co-ordinator  Equal Opportunity Tasmania
 Department Managers  Workers Compensation Insurer
 General Managers across all  Employee representatives
Divisions
 Managers across the organisation
 TasWater Employees

Direct Reports Employees N/A Roles N/A

Competencies
 Tertiary qualifications in Human Resources or equivalent competence
Qualifications

 Team work: approaches all personnel with respect and consideration; collaborates effectively
with team members; develops continuous learning and professional development and
exercises relationship building skills to develop strong and collaborative relationships with
Skills
internal and external stakeholders
 Leadership: demonstrates a commitment to corporate priorities and values; takes personal
responsibility and ownership of tasks and projects within area of expertise; may be required to

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 provide guidance and support to other members of the team and adheres to organisation
policies and procedures and upholds confidential information; high level of integrity to ensure
compliance with relevant legislation and maintains confidentiality around sensitive issues.
 Problem solving/decision making: interpret information and develop suitable resolutions to
achieve satisfactory outcomes to issues within the specialised area; embraces flexibility and
lateral thinking; adopts a collaborative and flexible approach to problem solving and
information sharing uses high levels of analysis of information and data in order to make
sound decisions
 Influencing: seeks to secure support and commitment from colleagues through the clear
articulation of ideas and opinions and open dialogue; demonstrates interpersonal, influencing,
negotiation and coaching skills to gain acceptance and support of ideas, resolve conflict and
provide constructive feedback and guidance to assist others: demonstrates the ability to
modify style to accommodate situations, tasks and individuals.
 Communication: demonstrates a high level of communication skills in leading and motivating
employees within the team if required; use persuasive and negotiation skills in order to resolve
issues and provide specialised advice; prepare detailed and non-standard written report and
correspondence on complex issues and technical matters and have a proven ability to
establish networks and productive relationships with a wide variety of internal and external
stakeholders
 Employee Services: accessible to colleagues and stakeholders, works to understand their
needs, negotiates outcomes that are acceptable to all parties and delivers as agreed
 Organisation: demonstrated ability to achieve goals within set timeframes and within budget;
and demonstrated ability to take initiative and be innovative
 Technical: elicits well developed research, conceptual, analytical and problem solving skills to
enable the identification of issues and the judgement to determine appropriate courses of
action for achieving long range goals; ability to prepare written reports, correspondence and
presentation material as required.
 Demonstrated performance and competence in the area of tactical and operational HR/ER
management.
 High level demonstrated communication and interpersonal skills to deal with a diverse range
Knowledge of internal and external contacts.
and  Demonstrated experience in providing HR/ER administrative and advisory support.
Experience  Ability to administer a broad range of tasks including resolving complaints, counselling
(Selection managers and employees on the interpretation of policies, procedures and union agreements.
Criteria)  Experience in dealing with complex and sensitive employee relations issues.
 Experience as an industrial relations advocate before Fair Work Australia.
 Experience in providing strategic human resources advice.
 Strong negotiation and interpersonal skills

Key Accountabilities

Key Result Area Major Activities Key Metrics

Delivery of HR  Proactive delivery of advice on a broad range of HR matters affecting Provision of
Services the business and providing subject matter expertise on HR strategy, sound advice
policy and practice
 Act as the liaison between managers and union representatives,
facilitating negotiations with unions and ensuring appropriate
communication and consultation with employees and their
Customer
representatives to mitigate the risk of industrial disruption and ensure
Feedback
that the organisational priorities are met
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  Support managers in the prevention and resolution of industrial disputes
and grievances; devises dispute resolution strategies
 Undertake a range of HR services including performance management,
counselling and dispute resolution, management coaching/support and Quality of
advice, change management and communication, rehabilitation and Services
positions descriptions
 Balance competing interests of various stakeholders and manage
multiple deliverables
 Advise, influence, facilitate implementation and integration of people
Timeliness of
initiatives and people management issues to enable achievement of
Services
business objectives
 Coaching and advice to management on a variety of people issues
regarding personnel practices, policy and employment laws, with the
aim of assisting all levels to enhance their people management and
leaderships skills
 Lead by example to support the target culture
 Continual improvement in both process and practice including continual
challenging of the Status Quo to ensure ongoing efficiency and
optimisation.
Advice &  Assist management teams and line managers with performance Customer
Analysis management and counselling issues Feedback
 Participate in the development and/or review of policies and undertake
analysis of Divisional trends Quality of
Services
 Review and advise on HR/ policies, processes, procedures and
initiatives.
Culture/Engage  Facilitate implementation and integration of initiatives within the Division culture
ment business to enable achievement of business objectives, particularly in in alignment
relation to culture, capability and engagement initiatives with Corporate
 Lead change initiatives as required including planning and Plan
communications incorporating the full people impacts of change
Employee
 Assist in building the people management capability of TasWater
Engagement
Managers.
Targets met
Teamwork  Actively participate as a member of the People and Safety Team for the Effective
purposes of delivering best practice HR Services. participation
Work Health and  Responsible for own safety and the safety of others No evidence of
Safety  Accountable for ensuring the safety of the community, our workforce and non-compliance
our contractors is not compromised
Safety risks
 Promote safety and safety policies at all times
identified

Levels of Service  Compliance with licence conditions and levels of service as defined by Effective
various key stakeholders communications
 Support the department manager through managing internal and
No evidence of
external communications, engaging with the community and marketing
activities non-compliance
 Ensure compliance with WH&S legislative requirements

Vision

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The vision of TasWater is ‘to be a trusted and respected provider of essential services that is making a
difference in Tasmania’. TasWater’s vision is about building trust and respect with our colleagues and customers so
that we work together to build better services for Tasmania. We will do this through living our values and behaviours
and making these the foundation of the way we work each and every day.
Values & Behaviours

Honest and straight Getting it right Long term thinking Working together Taking ownership
forward

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