60th EOQC

Helsinki

The Future of Quality:

No More Quality Management

Willy Vandenbrande
 qsconsult
www.qsconsult.be
 My start in quality…

“We will only be truly successful in

quality if we are able to make our
jobs redundant”

Norbert Heyman

60th EOQC

Helsinki EOQ 2016 Helsinki 2

 qsconsult
 Content
• Quality functions and their limitations

• The alternative: spreading quality

knowledge

• Conclusions

60th EOQC

Helsinki EOQ 2016 Helsinki 3

 qsconsult
 Quality functions

60th EOQC

Helsinki EOQ 2016 Helsinki 4

 qsconsult
 The good
• Amazing things have been done by
quality professionals in quality
functions

• The level of quality has increased

tremendously

• Quality professionals have contributed

to creating a better world
60th EOQC

Helsinki EOQ 2016 Helsinki 5

 qsconsult
 The bad
• Quality is delegated to quality
professionals

• Quality knowledge is limited to quality

professionals

• Quality as a “specialized” field

60th EOQC

Helsinki EOQ 2016 Helsinki 6

 qsconsult
 The ugly
• Stuck in this line of thinking

– Personal certifications to protect quality

functions

– The future of quality = the future of the

quality manager

– Inhibit the next leap in quality

60th EOQC

Helsinki EOQ 2016 Helsinki 7

 qsconsult
 From quality functions to quality
• Quality Engineer
– Body Of Knowledge
– Spreading the knowledge

• Quality Manager
– Job content
– Impact
– Spreading the knowledge
60th EOQC

Helsinki EOQ 2016 Helsinki 8

 qsconsult
 BOK of a QE
• Simple data based methods
– Pareto, Multi-Vari charts, …

• Statistical techniques
– Hypothesis testing, regression, …

• Capture group knowledge

– Brainstorming, Ishikawa, FMEA, QFD, …

60th EOQC

Helsinki EOQ 2016 Helsinki 9

 qsconsult
 60th EOQC

Helsinki EOQ 2016 Helsinki 10

 qsconsult
 Spreading QE knowledge
• Every engineer should be a quality engineer!

– Statistics by engineers for engineers

– Problem solving tools as basic knowledge

– Focus on this will have more Quality impact than

creating a QE certification

60th EOQC

Helsinki EOQ 2016 Helsinki 11

 qsconsult
 Quality Management: tasks
• Managing the management system

• Management of Non Quality

• People management – motivation and

training.

60th EOQC

Helsinki EOQ 2016 Helsinki 12

 qsconsult
 Non Quality Management

• Florentino Ariza

• Leona Cassiani on the

department of
“general affairs”

60th EOQC

Helsinki EOQ 2016 Helsinki 13

 qsconsult
 Quality Management: Impact

• Overview of management
guru’s and their ideas

• Hammer, Mintzberg, Kotler,

Drucker, …

• But not one Quality Guru!

Mediocre But Arrogant
Mas Bruto que Antes

60th EOQC

Helsinki EOQ 2016 Helsinki 14

 qsconsult
 What can we do to increase impact?

• Be ambitious: become CEO!

• Become Internal Consultant / Trainer

• Get quality knowledge into business

schools curricula

60th EOQC

Helsinki EOQ 2016 Helsinki 15

 qsconsult
 The ultimate solution
• No more Quality Management

– Compliance department of specialists

– Everyone takes care of his own non-

quality

– Everyone has quality knowledge

60th EOQC

Helsinki EOQ 2016 Helsinki 16

 qsconsult
 But I would not worry too much,

I think this will take some time.

Thank You

60th EOQC

Helsinki EOQ 2016 Helsinki 17

 qsconsult
 60th EOQC

Helsinki

Willy Vandenbrande, Master TQM

ASQ Fellow - Six Sigma Black Belt

Montpellier 34
B - 8310 Brugge
België - Belgium
Tel + 32 479 36 03 75

E-mail willy@qsconsult.be
Website www.qsconsult.be

 qsconsult
www.qsconsult.be