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JAYARAM COLLEGE OF ENGINEERING AND TECHNOLOGY

LESSON PLAN
Sub Code: MG1301 LP-MG 1301
Sub Name: TOTAL QUALITY MANAGEMENT Page 1 of 6
Branch: Common to CSE & CIVIL Semester: 7
Unit: I - Fundamentals

Unit syllabus:
Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs - Analysis Techniques
for Quality Costs, Basic concepts of Total Quality Management, Historical Review, Principles of
TQM, Leadership – Concepts, Role of Senior Management, Quality Council, Quality Statements,
Strategic Planning, Deming Philosophy, Barriers to TQM Implementation.

Objective: To give the students an overview of Quality Concepts, TQM, various Quality awards and
to explain the importance of Top Management Commitment i.e., Leadership, the primary driver of
TQM in any organisation in detail. The significance of converting all activities into costs is discussed.
Session Time in Books Teaching
Topics to be covered
No Minutes Referred Method

1 Introduction - Defining Quality and its Dimensions &


50
Quality Planning – Meaning and steps

2 Quality Costs – Meaning, Analysis Techniques 50

3 Quality Costs – Categories (Internal and External


50
Failure Costs, Appraisal Costs, Preventive Costs)

4 TQM – Meaning, Historical Review, Basic Concepts,


50
Principles, Quality Gurus
1,2,3 BB / LCD
5 TQM – Principles, Implementation, Benefits, Barriers 50

6 Leadership – Meaning, Concepts, Characteristics etc 50

7 Role of Senior Management, Quality Council –


50
Meaning, Duties etc

8 Quality Statements – Vision, Mission and Quality


50
Policy. Strategic Planning – Meaning, Steps.

9 Deming Philosophy – 14 Principles & Revision 50


JAYARAM COLLEGE OF ENGINEERING AND TECHNOLOGY

LESSON PLAN
Sub Code: MG1301 LP-MG 1301
Sub Name: TOTAL QUALITY MANAGEMENT Page 2 of 6
Branch: Common to CSE & CIVIL Semester: 7
Unit: II – TQM Principles

Unit syllabus:
Customer satisfaction – Customer Perception of Quality, Customer Complaints, Service Quality,
Customer Retention, Employee Involvement – Motivation, Empowerment, Teams, Recognition and
Reward, Performance Appraisal, Benefits, Continuous Process Improvement – Juran Trilogy, PDSA
Cycle, 5S, Kaizen, Supplier Partnership – Partnering, sourcing, Supplier Selection, Supplier Rating,
Relationship Development, Performance Measures – Basic Concepts, Strategy, Performance Measure.

Objective: The students will understand the TQM concepts like customer Focus, Employee Focus and
their involvement and Supplier Management. The need to have proper metrics is highlighted.
Session Time in Books Teaching
Topics to be covered
No Minutes Referred Method
10 Customer Focus: Customer Satisfaction: Introduction,
Who is Customer. Customer Perception of Quality,
Customer Feedback, Early customer involvement and 50
Mass customization.
11 Using Customer Complaints, Service Quality, Kano
Model & Customer Retention. 50
12 Employee Focus and Involvement: Introduction,
Motivation & Empowerment. 50
13 Teams: Definition, Team Work, Types, Characteristics of
Successful Teams, Member Roles, Barriers to Team
Progress. 50

14 Recognition & Reward, Performance Appraisal.


Continuous Process Improvement- Input /Output Process 1,2 BB / LCD
Model. 50

15 Continual Improvement: Juran Trilogy, PDSA Cycle-


50
Problem Solving Method.
16 5S, Kaizen-Reengineering. Supplier Partnership-
50
Introduction.
17 Supplier Management: Principles of Customer/Supplier
Relationship. Partnering, Sourcing and Supplier Selection,
Rating, Relationship Development. 50

18 Performance Measures: Concepts, Strategy, Measures


Presentation- Charts, Index, Graphs, Taguchi’s Quality 50
Loss Function. Analysis.
Continuous Internal Assessment Test - I
JAYARAM COLLEGE OF ENGINEERING AND TECHNOLOGY

LESSON PLAN
Sub Code: MG1301 LP-MG 1301
Sub Name: TOTAL QUALITY MANAGEMENT Page 3 of 6
Branch: Common to CSE & CIVIL Semester: 7
Unit: III – Statistical Process Control (SPC)

Unit syllabus:
The seven tools of quality, Statistical Fundamentals – Measures of central Tendency and Dispersion,
Population and Sample, Normal Curve, Control Charts for variables and attributes, Process capability,
Concept of six sigma, New seven Management tools.

Objective: Exposure to students on the basic and new seven management tools,statistical
concepts relevant to quality including various control charts.
Session Time in Books Teaching
Topics to be covered
No Minutes Referred Method

19 Seven Tools of Quality: Pareto Diagram, Process Flow 50 1,2,3 BB / LCD


Diagram, Cause and Effect Diagram, Check Sheets,
Histogram.

20 Statistical Fundamentals: Measure of Central 50


Tendency, Dispersion, Population Sample, Normal
Curve. Charts: Variation, Run Chart, Control Charts.

21 Variable Control Charts: Quality Characteristics, Sub 50


Group Size and Method, Data Collection, Trial Central
Lines and Control Limits, Revised Central Lines and
Control Limits.

22 Problem Solving on Variable Control Charts 50

23 Process Capability, Concept of Six Sigma-Statistical 50


Aspects, Solving problems on process capability.

24 Attribute Control Charts-Objective, Use, Subgroup 50


Size, Data Collection, Trial Central Lines and Control
Limits, Revised Central Lines and Control Limits

25 Problem Solving on Attributes Control Charts 50

26 New Seven Management Tools: Affinity Diagram, 50


Interrelationship Digraph, Tree Diagram, and Matrix
Diagram.

27 Prioritization Matrices, Process Decision Program 50


Chart (PDPC) Activity Network Diagram
JAYARAM COLLEGE OF ENGINEERING AND TECHNOLOGY

28 Discussion on Illustrative problems in Control Charts & 50


Revision

LESSON PLAN
Sub Code: MG1301 LP-MG 1301
Sub Name: TOTAL QUALITY MANAGEMENT Page 4 of 6
Branch: Common to CSE & CIVIL Semester: 7
Unit: IV – TQM Tools

Unit syllabus:
Benchmarking – Reasons to Benchmark, Benchmarking Process, Quality Function Deployment
(QFD) – House of Quality, QFD Process, Benefits, Taguchi Quality Loss Function, Total Productive
Maintenance (TPM) – Concept, Improvement Needs, FMEA – Stages of FMEA.

Objective: Detailed discussion on major TQM tools like benchmarking, ,QFD and FMEA

Session Time in Books Teaching


Topics to be covered
No Minutes Referred Method

29 Benchmarking: Introduction Definition, Reasons, 1,2,4 BB / LCD


Process-Deciding What to Bench Mark, Understanding
Current Performance, Studying Other, Learning from 50
the Data and Using the Findings, Pitfalls and
Criticisms.

30 Quality Function Deployment (QFD)- Introduction,


50
QFD Team, QFD Process, Benefits of QFD

31 Building a House of Quality, 50

32 Building a House of Quality, Contd. with examples 50

33 Taguchi Quality Loss Function-Introduction, Loss


Function, Nominal The Best, Average Loss, Other Loss 50
Functions, simple problems

34 Total Productive Maintenance-Introduction, Plan,


Learning the New Philosophy, Training & Improvement 50
Needs

35 Failure Mode & Effect Analysis (FMEA)- Introduction, 50


Reliability, Requirements, Failure Rate and Intent of
FMEA
JAYARAM COLLEGE OF ENGINEERING AND TECHNOLOGY

36 Stages of FMEA and Process of FMEA 50

37 Revision of QFD and FMEA 50

Continuous Internal Assessment Test - II

LESSON PLAN
Sub Code: MG1301 LP-MG 1301
Sub Name: TOTAL QUALITY MANAGEMENT Page 5 of 6
Branch: Common to CSE & CIVIL Semester: 7
Unit: V – Quality Systems

Unit syllabus:
Need for ISO 9000 and Other Quality Systems, ISO 9000:2000 Quality Systems – Elements,
Implementation of Quality System, Documentation, Quality Auditing, TS-16949, ISO 14000 –
Concept, Requirements and Benefits.

Objective: Detailed exposure to students on various quality systems like ISO.

Session Time in Books Teaching


Topics to be covered
No Minutes Referred Method

38 Introduction to TS 16949, ISO 9000, Benefits, 1,2,3,4 BB / LCD


Quality Systems-Standards, Requirements of 50
Quality System-Scope & QMS

39 Requirements of Quality System (Contd.,) –


Management responsibility, Resource 50
Management, Product Realization.

40 Requirements of Quality System (Contd.,) –


Measurement, Analysis & Improvement 50
Documentation

41 Implementation & Documentation, Case study 50

42 Quality Auditing, Registration 50

43 ISO 14000: Introduction, Series, Standards,


50
Benefits and Concepts.

44 ISO 14000: Requirements-General, Policy and 50


Planning
JAYARAM COLLEGE OF ENGINEERING AND TECHNOLOGY

45 Review of Unit 5 and previous units. 50

Model Examination

LESSON PLAN
LP-MG 1301
Sub Code: MG1301
Page 6 of 6
Sub Name: TOTAL QUALITY MANAGEMENT
Branch: Common to CSE & CIVIL Semester: 7

TEXT BOOK:
1. Dale H.Besterfiled, et at., Total Quality Management, Pearson Education Asia, 1999. (Indian
reprint 2002).

REFERENCES:
2 James R.Evans & William M.Lidsay, The Management and Control of Quality, (5 th Edition),
South-Western (Thomson Learning), 2002

3 Feigenbaum.A.V. “Total Quality Management, McGraw-Hill, 1991.

4 Oakland.J.S. “Total Quality Management Butterworth – Hcinemann Ltd., Oxford. 1989.

5 Narayana V. and Sreenivasan, N.S. Quality Management – Concepts and Tasks, New Age
International 1996.

6 Zeiri. “Total Quality Management for Engineers, Wood Head Publishers, 1991.

Prepared by Approved by

Signature

Name Mr. S. Senthil Kumar Dr. V. Mohanaselvi

Designation Asst. Professor HOD-SH

Date 28.06.2013 28.06.2013