Cambridge International Examinations

Cambridge International Advanced Subsidiary and Advanced Level

Faris Rizki Ekananda

* 1 0 0 6 2 5 0 4 5 8 *

APPLIED INFORMATION AND COMMUNICATION TECHNOLOGY 9713/11

Paper 1 May/June 2015
1 hour 15 minutes
Candidates answer on the Question Paper.
No Additional Materials are required.

READ THESE INSTRUCTIONS FIRST

Write your Centre number, candidate number and name on all the work you hand in.
Write in blue or black pen.
Do not use staples, paper clips, glue or correction fluid.
You may use a pencil for any diagrams, graphs or rough working.
DO NOT WRITE IN ANY BARCODES.

Answer all questions.

The number of marks is given in brackets [ ] at the end of each of each question or part question.

The businesses described in this paper are entirely fictitious.

This document consists of 13 printed pages and 3 blank pages.

DC (LEG/FD) 101217/3
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Scenario 1
Questions 1, 2, 3, 4 and 5

XYA is a company in a developing country that buys and sells steel. They employ a number of sales
staff to phone potential customers in order to sell their steel.

They are seeking to save costs and have asked a number of their sales staff to work from home.
Temperatures are fairly low in the winter so sales staff tend to have central heating systems in their
homes.

Regular staff meetings are planned to take place using phone conferencing which the manager
Ibrahim will organise.

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1 Tick the four statements which are benefits to the company of workers working from home.

Benefit

Workers will not have to work as hard as if they were in an office
It is easier to get all the workers together for meetings and briefings
It would be easier for managers to supervise workers
Not so much money would have to be spent on the company’s utility bills v

There would be no distractions for workers preventing them from working

Lower costs as company can rent smaller offices v
The workforce would probably be happier so there would be improved v
motivation to work and increased productivity
It would be easier to sell steel
The cost to the company of the phone calls would be cheaper as home
phone charges are lower
More staff would be retained so money would not have to be spent on v
training new staff
[4]

2 Tick the four statements which are benefits to the company of using staff to make phone sales
rather than advertising on a website.

Benefit

You can reach a larger audience by phone than by using a website

Running a website is cheaper than paying telephone operators

They can be sure all targeted customers are reached as not everybody will see v
the website
Phone calls always result in a successful sale

They can contact customers whose internet speed is so slow they may not v
be able to use the website

They will know accurately how many sales they have made v
You cannot get immediate feedback from your potential customers

Customers would never buy steel using a website

Websites can have video and photographs

It is more personal so it might be easier to persuade customers to purchase v

steel
[4]

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3 Describe how a microprocessor makes use of the data from a temperature sensor to control a
central heating system.

Compares temperature from sensor to the pre-set value

If sensor temperature is higher/lower than pre-set value microprocessor sends a signal to the
actuator
If lower, microprocessor/actuator switches heater on
If higher, then microprocessor/actuator switches heater off]

4 Each sales person would need a PC and a monitor. They will need additional hardware and
software to allow them to work from home.

(a) Name, and describe the use of, three additional items of hardware. Each use must be different.

1. A router/modem to connect to the internet

2. Headset/touch phone to phone conference with the main office

3. Microphone/speakers/headset to communicate with customers

(b) Name, and describe the use of, three items of software. Each use must be different.

1. Word processor to type up orders

2. Time management software to record hours of work

3. Database software to edit customer details

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5 Ibrahim is considering introducing video conferencing to replace phone

conferencing. Describe the advantages and disadvantages of doing this.

Advantages
1. You can see the facial expressions/body language of other participants
2. You can see/amend/share documents that you want to discuss with each other
3. Easier to identify whose turn it is/who wants to contribute next
4. Once equipment is bought less expensive to run/set up/organise than a phone conference

Disadvantages
1. More expensive to buy hardware/software
2. If there are problems with internet connection, conference may be interrupted
3. More equipment needed so greater chance of problems

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Scenario 2
Questions 6 and 7

A geography teacher wants to use computers to help students improve their learning and help with
her lesson preparation.

Computers will be used by other teachers in their teaching.

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6 Describe the use of each of the following types of software that the geography teacher would use
to prepare materials for her lessons. Each use must be different.

Spreadsheet: Prepare population statistics.

Web browser: Look up resources for worksheets/ students to use.

DTP: Produce worksheets.

Image editing: To edit maps.

7 Discuss the benefits and drawbacks to teachers and students of using computers in lessons to
aid teaching and learning.

Benefits
1. ICT make lessons more interesting/entertaining
2. ICT make lessons more varied
3. Internet allows students to investigate ideas
4. Internet allows students to carry out research
5. Neatness of students work makes it easier for teacher to mark
6. ICT provides a more interactive learning environment
7. Teachers can spend less time with students with special needs because of ICT
resources/
8. ICT resources can help students with special needs
9. Teachers have more varied teaching aids/can make use of multimedia in lessons
10. Teachers can use/produce computer based tests/can use ICT to assess students’
11. performance/students can assess own performance
12. Teachers can use spreadsheets/databases to record test scores/produce graphs of
progress
13. Easier to compare class/students’ performance/track progress
14. Tests can be computer-marked saving teachers’ time
15. Easier to monitor student activities using monitoring software

Drawbacks
1. Takes a lot of time to prepare ICT materials
2. Can be difficult to ensure all students are on task if no monitoring software is available
3. More resources are available so students might make inefficient use of these
4. More difficult to co-ordinate activities
5. Plagiarism can cause teachers’ problems

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Scenario 3
Questions 8, 9, 10, 11 and 12

RockICT has decided to combine its staff records. It currently has separate computerised personal
and payroll details of all its staff.

The payroll system runs using all the data on a weekly basis. Workers are paid according to how
many hours they work in a week. On the new system human resources staff will need to be able to
access records quickly.

Joanne, a systems analyst, has collected a large amount of information about the existing system.
The information will be analysed before the system is designed.

RockICT requires its workers to have a duty of fidelity. It also has to follow government data
protection rules when storing data about its workers.

RockICT has hired Arty, an art and design company to produce CD covers for the albums its
musicians produce.

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8 (a) Give three items of information, not related to their pay, that will need to be stored on the
master file about each member of RockICT staff.

1. Name

2. Contact details

3. Employee number/ID number/payroll number/works number

(b) Label the components of the following systems flowchart to show how the master file is
updated.

Transaction File
Old master file

Update Process

Reports New Master File

[4]

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9 (a) Describe in detail two ways that Joanne will use a data flow diagram to identify suitable
hardware for the new system.

1. Look at the terminators and flow arrows in the DFD which show the volume of input data
which leads to decisions on appropriate input devices
2. Look at the stores in the DFD which will show how much data needs to be stored the storage
requirements will be known which is needed to identify the size and number of storage devices.

(b) Describe how Joanne will identify the user and system requirements for the new system.

1. Using collected information/results of observation to see exactly what job each worker is
2. doing
3. Joanne will have interviewed payroll workers/manager to find their requirements
4. Will use the DFD to come to a conclusion about the user/system requirements
5. From user requirements she will produce a requirements specification list of the features
of the system that is required
6. Identify general requirements such as what the user wants the overall system to do
7. Identify specific requirements
8. Example of specific requirements
9. Results of examining documents will help identify required hardware/software

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10 (a) Describe what is meant by the indexed sequential method of storing data.
Give reasons why it would be suitable in this scenario.
Indicate which storage medium would be most appropriate to use.

1. Table of indexes is stored

2. The index will allow for direct access needed when accessing individual worker
records quickly
3. The records will be held sequentially to allow for serial access used to process all
records one after the other
4. Suitable because payroll will process all records one after the other
5. Magnetic/hard disk would be most suitable

(b) Joanne will need to design the file structure of the new system.
Describe six steps involved in designing the file structure, without referring to the indexed
sequential method of storing data.

1. Field data type is selected such as text, number, Boolean, appropriate to field
contents
2. Field lengths are chosen so that space/memory is not wasted, but leaves room for
expansion
3. Validation rules are designed
4. Validation rules are chosen appropriate to field contents
5. Validation error message(s) designed
6. Field descriptions are included which adequately inform about field contents

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11 (a) Explain what is meant by duty of fidelity.

Must not tell rival companies about their work

Employee is free to use skills and knowledge acquired from company after they leave them

(b) Describe four rules which would be included in data protection legislation.

1. Kept secure
2. Fairly and lawfully processed
3. Processed for limited purposes
4. Adequate, relevant and not excessive

(c) Apart from following data protection rules and having a duty of fidelity, explain the
responsibilities of the company and its workers with regard to the privacy of payroll data.

1. Payroll workers must not share any payroll data with anybody/outside the
organisation/other
2. employees.
3. Payroll workers should sign a confidentiality agreement/have a duty of confidence
4. Information about an individual should not be passed to another organisation without
5. permission of the individual
6. Information should be anonymised where possible
7. Information should be aggregated where possible

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12 Arty use graphics software to change images that have been imported into the software.

(a) Name and describe two input devices which are used to import images for use in the CD
covers.

Scanner
Used to import hard copy images/photographs

Digital camera
Used to download photographs stored on the camera

(b) Name and describe four features of the graphics software used when changing the images.

1. Cropping – removing a portion of the image

2. Rotating – turning the image through an angle
3. Flipping – getting a mirror image
4. Filling – filling a shape with colour

(c) Describe two sources of images which would accompany the software when bought.

1. Clip art library/gallery

2. Photograph library/gallery

(d) The printing of the CD covers is now computer controlled. Describe two effects this had on
the workers who used to be involved in the printing process.

1. Increase in unemployment of print workers

2. Re-training of print workers

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© UCLES 2015 9713/11/M/J/15