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Version 3.0
May, 2012
This Product limitations review document is designed to highlight and communicate the major
product limitations of the HP Designjet T1300/T790 Printer series. This document also
provides an update for T2300 eMPF product limitations. This document updates the product
limitations of the T2300 with the firmware of late May’11 installed. Included are appropriate
workarounds (where possible). It is intended for HP internal use only and is subject to change
as and when new information is available. It should be treated with the utmost confidentiality
and should not be reproduced and distributed openly. Its purpose is to serve as an
informational document for those who come into direct contact with customers (Sales Force,
Marketing Centers, and Technical Support) so that they can VERBALLY acknowledge the
limitations, explain them, and provide the best possible workaround. The limitations
described here will only affect some users some of the time.
Table of contents
Chapter 1: Hardware & Firmware Limitations........................................................................ 5
Dust on Output Platen due to HP Superheavy High Gloss paper ...........................................5
The straightness of a cut edge is not as good as other T series printers while cutting 3rd Party
Natural Tracing papers ..................................................................................................5
The cutting procedure is a bit noisier than the other T Series printers. ....................................6
Time to recover from Sleep Mode is too high ....................................................................6
Part of the image is lost when scanning thin or semi-transparent papers ................................6
Chapter 2: Media management .......................................................................................... 8
Bond papers should not be used beyond their operating conditions (Temperature greater than
30 ºC/86 ºF, RH greater than 70%). Otherwise, if ink density is high, they are wrinkled .........8
Tracing papers below 60 gsm crash by the last 15m of the roll ...........................................9
Matte black ink might smudges easily with HP Vivid White Glossy Polyester Film ...................9
Dynamic media marks in HP Glossy Instant Dry medias ....................................................10
Chapter 3: Limitations related to Color & General Image Quality ........................................... 11
HP 72 inks fade visibly on instant-dry photo papers .........................................................11
Vertical lines appear in job...........................................................................................12
Bad line quality (continuity and width) when doing copies and scans with Fast mode and de-
skew..........................................................................................................................13
Wrinkles or folds in the original appear very visible in the copy ........................................14
Gray neutrality when copying a photo dye original to coated............................................15
Color emulation of Designjet 800 or 1050 does not work when the color setting in the driver is
set to “Grayscale” .......................................................................................................16
When emulating an HP Designjet 800 or 1050, grays may not seem to be accurately emulated
while color is ..............................................................................................................16
Poor image quality due star-wheel marks on HP Cling Paper when printing dark medium-high
density areas ..............................................................................................................17
Color mis-registration in Fast and Normal .......................................................................17
Color copies of tracing originals, with no white sheet behind, have a dirty background ........18
Inaccurate lines in the first or last 10cm of a job ..............................................................18
Part of the image is lost when scanning borderless originals ..............................................19
Small color differences in the copy background fitting with the adjacent CIS modules ...........20
Chapter 4: Driver limitations ............................................................................................. 21
It is not possible to share a driver in a Windows Vista workstation (using it as a server) ........21
HP does not provide specific Unix software with the HP Designjet T Printer series .................22
Preview not available in the driver like the previous versions in previous printers ..................23
Some characters in the Japanese driver might display incorrect .........................................23
MAC OS 10.4 not supported........................................................................................23
Time to open the printer preferences is longer than in previous products .............................23
Communication to customers:
The root cause for this issue is the new cutter design that is not as robust as before while
cutting these types of heavy media, the design causes shavings of paper or dust.
Important: This is just a cosmetic issue and will not affect to the printer's overall
performance. If the customer complains about this issue, the recommendation is to carefully
clean the output platen with a humid cloth and then if possible switch to other similar papers
that do not cause dust, such as HP Universal High Gloss Paper. There will be a new cutter
design in the future to avoid this issue.
The straightness of a cut edge is not as good as other T series printers while cutting 3rd
Party Natural Tracing papers
Communication to customers:
This is due to the new cutter. To mitigate this issue, there is a special cut mode that can be
enabled in the service mode. The call agent can remotely guide a customer to activate this
mode.
The cutting procedure is a bit noisier than the other T Series printers.
Limitation type: Permanent product limitation
Communication to customers:
This is not an issue, the cut noise is by design. The new cutter and belt that these new
printers have are very silent making the overall noise specs very low. But when cutting, the
noise can be more noticeable. This might be seen by some customers as a defect, but in fact,
it is normal. The project for the future is to have a new cutter design to mitigate this effect.
Conditions when the problem occurs: Recovering from Sleep mode takes the system 50
seconds to recover the functionality. T1120 SD-MFP takes only 15 seconds. The problem
with this issue is not technical problem, is for the feeling that this causes about the product.
The customer needs to wait in front of the scanner almost 1 minute before using the system.
Symptoms affecting the customer: Long waiting time to recover from sleep mode.
Cause of the problem: There might be clipping on an image when scanning thin or
transparent media types. The following are two reasons why this issue may occur:
• The scanner reads the content that is located inside the E-size marks. Any part of the
image outside those marks will not be read. If the paper edge is located outside those
marks, the edge will not be detected either.
• If the paper is too thin, the scanner might not find the paper edge easily.
In both situations described above, the scanner can confuse a black line inside the image
with the paper edge. If the image profile is not regular, parts of the image might be lost.
Here is an example:
Note: A future firmware release will include a setting to scan the full scanner width without
looking for the paper edge.
Bond papers should not be used beyond their operating conditions (Temperature greater
than 30 ºC/86 ºF, RH greater than 70%). Otherwise, if ink density is high, they are wrinkled
type being used (even if the printer is within the operating conditions specified by the printer
HW).
In context:
• Designjet 5x0/800: No wrinkles under these conditions, but overall print quality in high
humidity is much worse
• Designjet 1000 series: No wrinkles under these conditions, but overall print quality in
high humidity is much worse
• Canon iPF 600/700: No wrinkles under these conditions; evaluation of print quality not
available.
Tracing papers below 60 gsm crash by the last 15m of the roll
In context:
• HP Designjet 5x0/800: Paper below 60 gsm is not officially supported, but paper
between 50 and 60 gsm work without crashes
• HP Designjet 100 series: Paper below 60 gsm is not officially supported, but paper
between 50 and 60 gsm work without crashes
Canon iPF 600/700: Paper below 60 gsm is not officially supported, but paper between 50
and 60 gsm work without crashes.
Matte black ink might smudges easily with HP Vivid White Glossy Polyester Film
Limitation type: Permanent product limitation.
Communication to customers:
This is due to the interaction of this type of paper and the matte black ink (pigmented ink). If
the black areas are just lines, the issue will not be seen by a customer. If customer is using
this media to print large black areas, depending on the post work after the job, a smudge
might occur. As workaround, recommend customer to load the paper as FILM paper where
the amount of Matte black ink is reduced.
Communication to customers:
The root cause for the marks are the new arms that the printer has in the roll cover.
• In order to mitigate these marks, there is an HP Designjet T1300 and T2300 service utility
that can be activated with the help of the call center via the front panel. The option when
selected will print with the roll 1 cover open (under normal conditions the media will
automatically unload if the roll cover is opened during a print). With this option selected
the pressure on the arms making the marks on the media is reduced.
• If the issue occurs in the HP Designjet T790 (if the roll cover is open, the media is not
unloaded), just try to print with the roll cover open.
Note: It is very important to later switch back to the normal mode of printing (with the roll
cover closed) to avoid other image quality issues.
• The other workaround is to use HP Universal High Gloss.
Products affected:
T2300 eMFP
Bad line quality (continuity and width) when doing copies and scans with Fast mode and
de-skew
Communication to customers:
Color emulation is only provided for color images. In the grayscale color pipeline, color
emulation is disabled.
When emulating an HP Designjet 800 or 1050, grays may not seem to be accurately
emulated while color is
Communication to customers:
Inks in the HP Designjet T1300 and T2300 have a higher quality and are designed to have
as little metamerism as possible. So, when comparing the output to that of devices with a
higher metamerism like Designjet 800 or 1050, the comparison will vary depending on the
lighting conditions.
Poor image quality due star-wheel marks on HP Cling Paper when printing dark medium-high
density areas
Communication to customers:
HP Cling Paper does not provide a good level of image quality if the customer wants to print
jobs with large areas of black. This is a limitation of the current HP Cling Paper that will be
solved in the future revisions of the paper. As of today, there is no workaround for this issue.
If the customer wants to use the printer just for this media type it is better to use a Z series
printer.
How-To-Reproduce:
Perform a Copy or a Scan at 200 dpi scanning resolution.
Color copies of tracing originals, with no white sheet behind, have a dirty background
How-To-Reproduce: Copy a tracing paper original with T2300 eMFP using LINES and
TRANSLUCENT settings. Background cleaning default is now 4.
Cause of the problem: Depending on the image background, the scanner may not detect the
paper edge if the original does not have a white border. Therefore it could detect part of the
image as if it was the paper border, missing the image that is located outside.
5. Use the option to Scan full width, available from firmware IG_02_05_00.0 onwards.
Note: A future firmware release will include a setting to scan the full scanner width without
looking for the paper edge. More information will be available in the next few months.
Small color differences in the copy background fitting with the adjacent CIS modules
HP does not provide specific Unix software with the HP Designjet T Printer series
In context:
Preview not available in the driver like the previous versions in previous printers
Communication to customers:
Use HP Designjet T770 driver instead.
Products affected:
T790
Communication to customers:
Install again the font from the OS DVD. New driver release will mitigate issue substituting the
font with a better workaround font.
Products affected:
T790, T1300, T2300
MAC OS 10.4 not supported
Communication to customers:
Use HP Designjet T770 or T1200 driver. Manually installation needed.
Time to open the printer preferences is longer than in previous products
Limitation type: Permanent product limitation
Symptoms affecting the customer:
When trying to access the printer preferences or selecting the printer from the application, the
system seems to freeze for a some seconds.
In case of severe delays when selecting the printer, please make sure the bidirectional
communication from the printer is disabled by setting the “Show printer information and
alerts” to NO, or use the T770/T1200 driver instead.
In context:
The driver is slower than previous HP Designjet printers such as the T770/T1200.
In context:
The T770/T1200 driver had this setting
The print preview does not show the effect of “remove top/bottom blank areas”
Communication to customers:
“Remove top/bottom blank areas” is processed in the last stage just before printing (when the
carriage detects that a swath is blank, it does not print it”. This is done to maximize the
efficiency of the printer. This means that by the time the print preview is generated, the
removal of the blank areas is not yet processed, and hence, blank areas are still shown in the
preview. This is an architectural limitation that cannot be overcome with the current
processing architecture. As a workaround, a warning message stating “Remove top/bottom
blank areas has been selected but the results are not reflected in the preview” will be shown.
It is not possible to submit jobs that are bigger than the space that is left in the Hard Disk
even if the job is not checked to be stored in the printer
Communication:
This is done by design. There must be enough free space in the hard disk in order to be able
to submit jobs correctly.
Printer does not reply to Web Service Discovery requests when IPv4 is not configured
Communication to customers
Delete the alert and create a new one.
Chapter 6: Connectivity
• Proxy auto-config (PAC) not supported by the ePrinter/eMFP, only manual proxy
supported
• Network menus not localized in several languages (English only)
• Connectivity Wizard does not help to troubleshoot IPv6 networks
Proxy auto-config (PAC) not supported by the ePrinter/eMFP, only manual proxy supported
PDF format is the only format supported when scanning to ePrint & Share library from touch
screen
Scanned file in the Library appears without extension using ePrint & Share from touchscreen
Impossible to add different scan files in the same event name using ePrint & Share from touch
screen
Impossible to remain log in into ePrint & Share using ePrinter or eMFP
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While printing using touch screen ePrint & Share output is not rotating/size as expected/FIT
to option not working
Driverless printing does not work in Windows XP account without administrator rights.
Conditions when the problem occurs: Using Windows XP without Administrator rights.
Communication to the customer: Administration must install a driver for each user or upgrade
to Vista OS/7.
Rotation setting in print from USB ignored when printing HP-GL/2 or PCL3GUI plots.
Windows Vista clients running AutoCAD 2007 cannot use drivers shared with a Windows XP
server
Communication to customers:
Autodesk states that AutoCAD 2007 does not support Windows Vista. The first release of
AutoCAD supporting Vista will be 2008. This issue is a consequence of the lack of support
for Vista in AutoCAD 2007, and there’s nothing that can be done in the driver to solve it.
Installing the driver locally in the Windows Vista PC may be an alternative, but since the
application does not support Vista, even if the driver becomes available in the printing
dialog, users are likely to experience printing issues.
The Adobe PostScript driver is not recommended when printing from AutoCAD.
When printing from AutoCAD, we recommend always using the HP-GL/2 driver, since this is
an optimized driver for AutoCAD. The PS driver is not recommended because it could have
the issues seen above in the bullet list.
Also, it must be noted that using the PS driver from AutoCAD will NOT have better color than
the HP-GL/2 driver.
In context:
HP Designjet 800ps / HP Designjet 1055cm: It is the same situation as in the HP Designjet
T1100ps/T1120ps
Canon iPF 600 and iPF 700: Only one driver available (no PostScript driver available)