Ericka C.

Jackson
Phone: (803) 262-9525
Email: erickajackson683@yahoo.com

Dear Prospective Employer,

If you are interested in a responsible, creative, and innovative individual who will be a major contribution
to your company, I encourage you to take careful consideration of the enclosed résumé.

Throughout my career, I have acquired a variety of skills that contributed to my success. I am motivated,
determined and an excellent communicator. Having been involved in many team oriented environments, I
possess the cross functional experienced that allows me to work effectively in a group. In addition to being
a natural leader and willing to teach others, I am proud to say that I seek new technical challenges no
matter how difficult the task.

I would be delighted to make myself available for a personal interview. Feel free to contact me at the
email address and phone number listed above. Thank you in advance for your time and consideration.

Sincerely,

Ericka C. Jackson
Enclosure
 Ericka C. Jackson
Phone: (803) 262-9525
Email: erickajackson683@yahoo.com

OBJECTIVE:
To obtain a position that will allow me to utilize my skills, and make a contribution to your organization while
growing as a professional.

EDUCATION:
High School Diploma Ridgeview High School, Columbia, SC May 2014

PROFESSIONAL EXPERIENCE SUMMARY:

Experienced professional with highly competitive technical and team management experience, and in-depth
experience in planning, directing, and coordinating activities in the fields of early childhood education, electronic
data processing, administrative experience in planning, and organizational training development, strong analytical
skills, solid planning skills, strong ability to work with diverse teams, and ability to quickly learn new and different
methods, systems, etc.

COMPUTER EXPERIENCE:
OS/Software Application: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft
Outlook, Microsoft Publisher, Print Master, Parents As Teachers (PAT)Certified training, DIAL 3 training, LEAP
training, Phonological Awareness Literacy Screening (PALS),Peabody Picture Vocabulary Test 3rd Edition (PPVT-
III) Training

EXPERIENCES:
Program Coordinator
Center for Learning August 2014-Present
 Serves as a liaison between students, faculty, and staff, other departments, and/or external constituencies on
day-to-day programmatic, operational, and administrative issues; facilitates seminars, meetings, special
projects, and problem resolution.
 Support planning and coordination of a program and its activities
 Ensure implementation of policies and practices
 Assist children with developmental material
 Maintain budget and track expenditures/transactions
 Manage communications through media relations, social media etc.
 Help build positive relations within the team and external parties
 Schedule and organize meetings/events and maintain agenda
 Ensure technology is used correctly for all operations (video conferencing, presentations etc.)
 Prepare paperwork and order material
 Keep updated records and create reports or proposals
 Support growth and program development
 Supervise line staff by articulating expectations, displaying model behavior, maintaining open lines of
communication and being clear about roles and relationships
 Writes, edits, and coordinates development of course catalogs, promotional materials, educational materials,
training manuals, newsletters, and/or brochures, as appropriate to the program.

Teacher Assistant
V.V. Reid Elementary School, Columbia, SC September 2013 - August 2014

 Assist in the development of short and long term plans for programs, monitor progress, assure adherence
and evaluate performance
 Assist in design of performance objectives and implement and monitor programming to meet desired
outcomes
 Develop yearly outreach plan according to program needs and capacity
 Ensure database(s) maintenance which include(s) participant and prospect information and mailing list
 Organize and establish meetings on regular basis with designated individuals to foster positive relationships
 Supervise line staff by articulating expectations, displaying model behavior, maintaining open lines of
communication and being clear about roles and relationships
 Identify open positions and follow hiring and training procedures in a timely manner
  Organize training seminars to address staff needs and identify relevant external training opportunities
 Assist in the management of fiscal operations including budget development, modifications. Track
expenditures. Continually monitor the program’s financial health and make recommendations to the ED
 Assist with the development of public relations and communications strategies to support program goals and
increase community awareness
 Serves as a liaison between students, faculty, and staff, other departments, and/or external constituencies on
day-to-day programmatic, operational, and administrative issues; facilitates seminars, meetings, special
projects, and problem resolution.
 Performs miscellaneous job-related duties as assigned.

Program Coordinator/Teacher
Chapin Baptist Child Development Center December 2012 – February 2013
 Serves as a liaison between students, faculty, and staff, other departments, and/or external constituencies on
day-to-day programmatic, operational, and administrative issues; facilitates seminars, meetings, special
projects, and problem resolution.
 Support planning and coordination of a program and its activities
 Ensure implementation of policies and practices
 Assist children with developmental material
 Maintain budget and track expenditures/transactions
 Manage communications through media relations, social media etc.
 Help build positive relations within the team and external parties
 Schedule and organize meetings/events and maintain agenda
 Ensure technology is used correctly for all operations (video conferencing, presentations etc.)
 Prepare paperwork and order material
 Keep updated records and create reports or proposals
 Support growth and program development
 Supervise line staff by articulating expectations, displaying model behavior, maintaining open lines of
communication and being clear about roles and relationships
 Writes, edits, and coordinates development of course catalogs, promotional materials, educational materials,
training manuals, newsletters, and/or brochures, as appropriate to the program.

Program Coordinator/Teacher
Children’s World January 2007-June 2011
 Serves as a liaison between students, faculty, and staff, other departments, and/or external constituencies on
day-to-day programmatic, operational, and administrative issues; facilitates seminars, meetings, special
projects, and problem resolution.
 Support planning and coordination of a program and its activities
 Ensure implementation of policies and practices
 Assist children with developmental material
 Maintain budget and track expenditures/transactions
 Manage communications through media relations, social media etc.
 Help build positive relations within the team and external parties
 Schedule and organize meetings/events and maintain agenda
 Ensure technology is used correctly for all operations (video conferencing, presentations etc.)
 Prepare paperwork and order material
 Keep updated records and create reports or proposals
 Support growth and program development
 Supervise line staff by articulating expectations, displaying model behavior, maintaining open lines of
communication and being clear about roles and relationships
 Writes, edits, and coordinates development of course catalogs, promotional materials, educational materials,
training manuals, newsletters, and/or brochures, as appropriate to the program.

Customer Service Representative May 2005 – January 2007

Kelly Services/ BlueCross BlueShield of South Carolina
 Provide necessary back up for the entering of new member applications and verify that all information is
accurate.
 Notify applicants of any additional information needed in a timely manner as necessary.
  Provide accurate and quality customer service and information for all inquiries via phone, fax, mail or e-
mail. Provide a timely response to all requests and inquiries.
 Process and post member dues accurately.
 Prepare and reconcile dues receipts batches and reports for accounting.
 Prepare and send letters regarding invalid or declined credit cards or overpayments.
 Process address changes and directory update sheets.
 Utilize member record checklist with each inquiry to ensure accuracy of member data.
 Run daily reports to review and ensure accurate data entry.
 Participate in training for new hires, in partnership with information services staff.
 Generate internal mailing list requests.
 Develop and maintain an electronic filing system.
 Offer ideas and participate with the member services staff and finance department staff to develop
improvements to streamline and update the membership renewal process.

Awards/Certifications
 Early Childhood Certificate-2007
 CPR Certified